Desk, soundproofing, free WiFi, bed sheets

Reviews of Magnuson Hotel Cedar City

2.5 out of 5
Magnuson Hotel Cedar City
190 South Main Street, Cedar City, UT

Reviews

6.6
Rating 10 - Excellent. 129 out of 572 reviews" "
Rating 8 - Good. 164 out of 572 reviews" "
Rating 6 - Okay. 121 out of 572 reviews" "
Rating 4 - Poor. 60 out of 572 reviews" "
Rating 2 - Terrible. 98 out of 572 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small motel style reminiscent of my childhood. The staff was warm and friendly. It was extremely clean and simply decorated.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 27 Apr 2024
Hi Marie,Thank you for sharing your positive feedback about your recent stay at our establishment. We are delighted to hear that your experience reminded you of the nostalgic charm of small motels from your childhood.Our team takes great pride in providing warm and friendly service to our guests, and we are thrilled that you found our staff to be welcoming and accommodating. We believe in creating a friendly and inviting atmosphere for our guests, and it's wonderful to know that we achieved that during your stay.We are also pleased to hear that you found our establishment to be extremely clean. Cleanliness is of the utmost importance to us, and we strive to ensure that our facilities are well-maintained and spotless for our guests' comfort and satisfaction.We appreciate your kind words about our simple decor. We aim to create a cozy and comfortable ambiance, and it's rewarding to know that you appreciated the simplicity and charm of our design.Thank you once again for your positive feedback. We value your patronage and hope to have the pleasure of serving you again in the future should your travels bring you back to our area.

2/10 Terrible

Brett

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 13 Apr 2024
Hi Brett,Thank you for taking the time to provide feedback on your recent stay with us.We apologize for any inconveniences or shortcomings you experienced during your time at our hotel. It is disheartening to hear that we fell short of meeting your expectations, and we regret any discomfort or inconvenience caused.Our team strives to provide excellent service and support to our guests, and we hope that they were able to address and assist you with any issues that arose during your stay. We genuinely value your patronage and would be grateful for the opportunity to welcome you back in the future. We are committed to providing a far superior experience, and we would like the chance to demonstrate our dedication to your satisfaction.We sincerely hope to have the opportunity to provide you with a greatly improved stay in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The room was newly remodeled and very nice, king size bed, disk with roller chair, big lounge chair with ottoman, frig & microwave. I would defiantly stay there again.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello David, We are delighted to hear that you enjoyed our newly remodeled room with its comfortable amenities. We look forward to welcoming you back for another pleasant stay in the future.

8/10 Good

Lizet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple clean hotel. Good price.
Stayed 1 night in Feb 2024
Response from Manager on 3 Mar 2024
Hello Lizet,We're delighted to hear that you found our hotel simple and clean at a good price. We appreciate your feedback and hope to welcome you back in the future.

6/10 Okay

chris

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 27 Feb 2024
Hello chris, We appreciate you choosing to stay with us. Should you have any concerns or feedback from your visit, please don't hesitate to contact us directly. We value your input and would love the opportunity to improve your experience in the future.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had everything needed for comfort
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Robert,We are thrilled to hear that you had a perfect stay with us! We hope to welcome you back soon for another exceptional experience.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cedar city, Utah
Great place to stay!
Stayed 1 night in Feb 2024
Response from Manager on 17 Feb 2024
Hello Robert,We're delighted to hear you enjoyed your stay with us! If you have any further feedback or questions, please feel free to reach out to our management team. Your comments are invaluable to us as we strive to enhance our guests' experiences. Thank you for choosing to stay with us.

6/10 Okay

Peggy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Room rates were low. Heater was coming off the wall. Doors to main lobby were locked at 4:00 pm arrival had to stand out side in freezing weather waiting for service. Room was overpowered by perfumy deoderizer. No breakfast until 7:30 so if you have an early departure time you won't get that.
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Peggy,We appreciate you choosing our hotel for your stay and taking the time to provide your feedback. We apologize for any inconvenience you experienced during your visit. Our team strives to address maintenance issues promptly and we apologize for any discomfort caused by the heater. Regarding the locked doors, we apologize for the inconvenience and will address this internally. We apologize if the scent of the deodorizer was overpowering. As for breakfast, we understand the importance of early departures and will consider an earlier start time. Please feel free to reach out to our management team directly for further assistance.

2/10 Terrible

Susanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for but did not stay at this property. Booked it using my expedia points with the balance on my c/c.We were looking for a pet friendly hotel.This hotel cost $37 CDN or so in points and $53 CDN on my card. I checked the pet policy and it said under 55 lbs. And thats all it said. We have 2 yorkies so thought no problem.hotel has a no refund/no cancellation policy. I didnt think this would be a problem. Expedia has always had correct info So I booked it. Then I get this long email from the property with all the rules and extra charges, including this, and its quoted.. Pet Policy : Small pets welcome with an additional 25.00 USD fee per stay per pet. Limit of 2 pets per room, with a maximum weight of 55 pounds. UN-REGISTERED PER PET, PER NIGHT IS A $100 FEE. Pets are NOT ALLOWED on beds or furniture at any time. Pets may not be left unattended in rooms or vehicles and must be leashed while outdoors at all times. Unregistered pets are not allowed on the property premises. So I immediately tried to get hold of hotel to ask why they did not state the pet fee. Called again, and they told me to take it up with Expedia, that they always give the correct pet info. So called Expedia and said I was not interested in paying $50 USD for my dogs when it was not stated on the policies (STILL ISN'T BTW). Expedia said they had a no refund/cancel policy but they would call the hotel. Eventually notified by Expedia that no refund be given. False advert. Expedia.I WANT MY POINTS BACK
Stayed 1 night in Dec 2023
Response from Manager on 7 Jan 2024
Hello Susanna,Thank you for sharing your feedback regarding your reservation experience. We apologize for any confusion caused by the pet policy information provided. We understand that this was not the experience you were expecting, and we apologize for any inconvenience caused. To ensure accurate and consistent information, we recommend contacting the hotel directly for any additional questions before making a reservation.Should you have any further concerns or questions, please do not hesitate to reach out to our management team directly. They will be more than happy to assist you further.

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 16 Dec 2023
Hi Gustavo,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

10/10 Excellent

Thomas

Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 30 Nov 2023
Hi Thomas,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Leon

Liked: Cleanliness, staff & service
Disliked: Amenities
Soap and shampoo containers empty.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 25 Oct 2023
Hi Leon! I'm glad that you enjoyed your stay and that most of our amenities lived up to your expectations.I do apologize for the issues with our toiletries and especially that we were unable to take care of that for you right away. This is something we'll bring up to our staff to ensure that similar details are not overlooked. We hope that during your next stay, your expectations will be far surpassed!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice clean room.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 25 Oct 2023
Hi Gustavo! Thank you so much for taking the time to share your experience with us! It means a lot to hear from guests who are satisfied with all of our services and amenities. We look forward to seeing you again!

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 25 Oct 2023
Hi Michael! We are so sorry to hear that you did not enjoy your stay with us. We hope you'll return to enjoy the continuous improvements made in our policies, accommodations and services.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Older hotel but nice and clean
Older hotel but nice and clean. Staff was nice and has a great location to the college.
Stayed 1 night in Oct 2023
Response from Manager on 22 Oct 2023
Hello Jason,Thank you for your review! We're glad you found our hotel clean and our staff friendly. We hope you had a pleasant stay and enjoyed our convenient location near the college.

10/10 Excellent

Joshua

Stayed 1 night in Oct 2023
Response from Manager on 5 Nov 2023
Hello Joshua,Thank you for your positive review! We appreciate your kind words and are delighted to hear that you had a fantastic stay with us. We strive to provide exceptional service and ensure that our guests have a comfortable experience. We hope to welcome you back in the future for another memorable stay.

6/10 Okay

Roman

Travelled with family and small children
Disliked: Amenities
There's not telephone to call the office, the tv didn't work, i had walk to the office report, waited for long time and nobody show up. Called many times and nothing
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 17 Oct 2023
Hi Roman,I am terribly sorry that you experienced a number of inconveniences regarding the working order of the telephone and television in your room. I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away when you personally went to our office. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly as possible. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. Your feedback will help our staff to grow and evolve and I thank you again for taking the time to write an insightful review and to point out areas in need of improvement.

10/10 Excellent

Min

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 17 Sept 2023
Hello Min,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
This motel has very strict check-in hours which is pretty ridiculous for a motel. This isn't a bread and breakfast. While I did find out this was mentioned in the fine print after the fact, this wasn't obvious when booking because I wasn't expecting a rule like this. We ended up having to find other accommodations for the first night of our stay after waiting out side the hotel for 30 minutes. The person at the front desk super rude about everything when I did get to check in the following morning. This is a basic motel with weird check-in rules. Also, the wi-fi was unusable. I'd recommend staying anywhere else in town.
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 31 Aug 2023
We apologize for the inconvenience you faced during your stay, and we understand your frustration. Our check-in hours and Wi-Fi issues should not have impacted your experience this way. We appreciate your feedback and will work to improve our processes to better accommodate our guests. Your input is invaluable as we strive to provide a more seamless and welcoming experience in the future.

2/10 Terrible

Emilio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower covered in mold. No bars soap, just dispenser in shower. Overgrown, unmanaged brush in front of room, trash outside of room. Grubby, dingy, noisy, no security from street. Had to park on street to reach room. Mold all over shower. Just gross.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 28 Aug 2023
Dear Emilio, We sincerely apologize for the extremely disappointing experience you had during your stay. Your feedback is disheartening, as it highlights several serious issues that should never be present in a hotel. We take your concerns seriously, and we are committed to investigating and addressing the cleanliness, maintenance, and security issues you've outlined. Please know that this is not representative of the quality of service we aim to provide, and we deeply regret any inconvenience you encountered. We hope you will accept our apologies and consider providing us with another opportunity to offer you a vastly improved experience in the future.

4/10 Poor

Patrick

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very junky looking outside. Dusty arm chairs outside each room with plastic flowers. Inside was clean.
Stayed 1 night in Aug 2023
Response from Manager on 27 Aug 2023
Hello Patrick,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

8/10 Good

Al

Liked: Cleanliness, staff & service, room comfort
Not Fancy, but a great location/good price.
Clean and comfortable. Simple breakfast included. It could use a renovation, but if you're not trying to impress anybody / yourself, it's a good value, and a location that's hard to beat. Walking distance to the Shakespeare Festival and downtown businesses.
Stayed 2 nights in Aug 2023
Response from Manager on 20 Aug 2023
Hello Al,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our location and your insights regarding our breakfast. We hope to see you again to deliver you with a 5 star experience.

2/10 Terrible

Blaine

Disliked: Staff & service
Do yourself a favor. Stay somewhere else!
No service at all! They have 3 bells offered to ring for service but nobody will ever answer them. They advertise a full breakfast. That is a flat out lie. They simply offer a few carbs that can sit there for who knows how long. We will not ever stay there again and advise others to do the same. There are plenty of other locations close by if you want something inexpensive.
Stayed 2 nights in Aug 2023
Response from Guest Relations Specialist on 31 Aug 2023
Dear Blaine, I'm truly sorry to hear about the lack of service and the disappointing experience you had during your stay. Your feedback indicates serious issues with both the responsiveness of the staff and the advertised amenities not meeting your expectations. It's disheartening to know that the service fell short, and the breakfast offerings were not up to the standard you anticipated. Your feedback is valuable as it helps others make informed decisions and can also prompt improvements at the hotel.

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, room was fine, the bed a No was a horrible sleep. Breakfast was your basic continental, but good.
Stayed 1 night in Aug 2023
Response from Manager on 20 Aug 2023
Hello Curtis, Thank you for taking the time to write this review and share your experience. We want you to know that your feedback and description of your experience at our hotel are of the utmost importance to us. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you in the future better.

10/10 Excellent

Jeff

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very clean and cozy. Desent flat screen t.v. with fridge and microwave.super quiet. Staff was very friendly with a great smile.much needed after attending a funeral. Highly recommend
Stayed 1 night in Aug 2023
Response from Manager on 13 Aug 2023
Hello Jeff,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our staff. We are always looking for ways to improve upon the guest experience so thank you for sharing.

4/10 Poor

Ernesto

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The Frontier Airlines of Hotels
Really crappy billing practices. Our daughter (SUU alumni) was visiting from Chicago and we went to see a show and meet her friends. Since her plans were in flux, we wanted a room with two beds in case she would stay with us. We normally sty at Stafford Inn, but they were sold out. This hotel was close by so we went with it. AFTER booking, we get an email detailing all the "rules". No housekeeping (unless you pay extra), no checking in after 10:00 PM (unless you pay extra), no visitors after 6:00 PM (really?). Unregistered guest would cost an extra $50.00/night. We found these very weird, but since we were arriving early and were not planning on entertaining, we thought it was fine. However, when we went to register, it turns out that the room price was for two guests (even though the room is for four) and if my daughter was going to stay with us, we had to pay $20.00 extra/night. Bear in mind, none of these rules were advertised during the booking process. The room was OK, although could use some dusting. The location is great, with easy walking access to the festival grounds. Parking is free. WiFi was spotty in our room.
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on 3 Aug 2023
Thank you for sharing your experience with us. We apologize for any confusion regarding our policies and pricing. Your feedback is valuable and will help us make improvements for a better guest experience in the future. We hope you enjoyed the festival and your time in the area.

6/10 Okay

Melissa

Stayed 4 nights in Jun 2023
Response from Guest Relations Specialist on 30 Jun 2023
Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

6/10 Okay

Carling, Ottawa

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 23 Jun 2023
We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked into this hotel to find a large group of people cooking pork on a hot plate outside our door. They appeared to be hosting a party and we’re loud and drinking heavily. We had been driving all day and my young kids just needed a safe and quiet place to sleep. The room was not soundproof as advertised and there was trash in the trash can. Management did nothing to help us and directed us back to Expedia. Expedia tried to help us given the experience but the hotel denied a refund to their request as well. This is a horrible establishment with horrible management. I will also be reporting them to the BBB as I’m sure this is a violation of fire code as well.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 19 Jun 2023
Hi there, Elizabeth. Thank you for your review and we're disheartened to learn that you did not have a good time at our hotel. I'm sorry to hear that you encountered a disturbance during your stay. We do ask that noisy guests quiet down in the evening hours so that other guests can enjoy a peaceful night's sleep, so we apologize that this was not resolved immediately for you. I want to assure you that your feedback is being considered, forwarded to our staff, and addressed in order to improve the guest experience. Thank you and we hope you'll come back soon.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cedar City
There is a confusing check in procedure...you need to ring a bell for someone to check you in and it took awhile for someone to help me...i was confused which bell to ring and after ringing several different bells, I called the hotel number and someone came to help me. The room was very clean and comfortable. The TV had no signal but the owner came right over and fixed it. The ice machine wasnt making ice so the owner brought us a bag of ice! He went above and beyond to help us. The room was very quiet and the breakfast was good...we so appreciated the owner...he is working very hard!
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 22 May 2023
Hello Jane, Thank you for your feedback. We are glad that our housekeeping standards met your expectations. We also appreciate your positive comments on our management. However, we would like to apologize if you encountered inconvenience ence during the check-in process. Thank you and have a great day!

8/10 Good

John

Stayed 1 night in May 2023
Response from Guest Relations Specialist on 5 Jun 2023
Hi, John. Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

6/10 Okay

Tiffany

Travelled with family
Wasnt expecting a motel (since it calls itself a hotel) where my children were separated from my room by a parking lot. Also hasnt been updated for decades and most lamps were not even plugged in and there were no usb outlets or any technology within the past 30 years. Location was great for SUU campus though.
Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on 8 May 2023
Hi Tiffany, Thank you for your review. We are sorry to hear that you did not enjoy your stay due to the problems you encountered. To wow our prospective guests, we intend to update our furniture and amenities soon. Thank you for your consideration.

4/10 Poor

Laura

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 1 May 2023
Thank you so much for your stay. We look forward to many more!

6/10 Okay

Andrew

Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on 13 May 2023
Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant stay
Very attractive property and rates for shoulder seasons.
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 19 Apr 2023
Your bright smile gives us the motivation we require to keep going. We are extremely grateful to you for commending a perfect score on us! We would be delighted to serve you once more. Thank you very much.

10/10 Excellent

Tammy

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Front desk was friendly and helpful. Great downtown location with easy access.
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 19 Apr 2023
Gaining a perfect rating from a valuable customer such as yourself is a great compliment. We can't wait to serve you again!

4/10 Poor

Janet

Travelled with partner
Disliked: Staff & service, amenities
Very unfriendly staff. Left waiting a long time after ringing the bell. Many pages of rules and charges if you break said rules but we had a tv that won’t work because the batteries were dead and no apology or compensation for that. Worst excuse for a free breakfast we have ever seen. Skip this place if you can.
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 6 Apr 2023
We sincerely appreciate you taking the time to provide feedback and rate your most recent stay with us. We apologize for the inappropriate behavior and miscommunication with our front desk. It was never our intention to leave a bad impression on any of our guests. We will use this opportunity to assess where we can make improvements. Thank you for taking the time to share your experience.

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really nice room that was very comfortable. The man that checked us in was very friendly and pleasant.
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 3 Apr 2023
Hi Alan, Thank you for your recommendation. I’m glad you find our hospitality and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

2/10 Terrible

Alisha

Stayed 1 night in Mar 2023
Response from Manager on 16 Apr 2023
Hello Alisha,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Violeta

Business traveller
Liked: Staff & service, property conditions & facilities
I liked the location, the overall room was cleaned but bedsheets needed change..
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 28 Mar 2023
We can’t thank you enough for making time to leave us a review and rate us so highly! We cannot wait to welcome you again and provide you with excellent service as always!

6/10 Okay

Thomas

Liked: Room comfort
Disliked: Cleanliness
No frills hotel
Our room was comfortable, but could have been cleaner. The property is older, but the bathroom had been updated. We appreciated the fridge and microwave in our room.
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 22 Mar 2023
Hi Thomas, We appreciate you taking the time to provide us with such a thorough evaluation. I appreciate you pointing out the things we can do better. Your suggestions will help us enhance the guest experience at our hotel in this particular area. We hope to assist you once more soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable and clean!
Great stay! Front desk was very accommodating and the room was comfortable and clean. I will stay here again next trip!
Stayed 1 night in Mar 2023
Response from Manager on 22 Mar 2023
Dear Guest,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our front desk and your comments about our room. Please do consider us again on your next visit to the area.

10/10 Excellent

Harry, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price, clean, nice bed, adequate breakfast.
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 14 Mar 2023
It is such an achievement to learn that you had an excellent stay with us. It is always our goal to surpass our guests' expectations and we are very pleased to hear of our success in this ambition. Thank you so much, and we hope to see you again soon!

8/10 Good

TINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 8 Mar 2023
We can't thank you enough for taking the time to leave us a review and giving us such high marks! We can't wait to see you again and continue to provide you with excellent service!

8/10 Good

Brian

Stayed 1 night in Feb 2023
Response from Manager on 27 Feb 2023
Hello Brian,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 1 night in Jan 2023
Response from Guest Relations Specialist on 9 Jan 2023
Hi David, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service
Room is clean, nice bed and sheets, clean bathroom and shower. All other utilities are in good working order.
Stayed 1 night in Jan 2023
Response from Manager on 9 Jan 2023
Hello Russell,It means so much to have earned your business. We appreciate the feedback regarding our bed and also our shower. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

John

Travelled with family
Disliked: Staff & service, property conditions & facilities
I do not expect to clean my room. I will not recommend this hotel to anyone. The price was cheap, and the hotel was run down. .
Stayed 1 night in Dec 2022
Response from Manager on 31 Dec 2022
Hello John,We appreciate that you've taken the time to share with us regarding our price and your insights regarding our room. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

8/10 Good

Laurie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly
Very nice people easy and convenient for our needs
Stayed 1 night in Dec 2022
Response from Guest Relations Specialist on 7 Dec 2022
Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Nereida

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room we got wasn’t properly cleaned and the bed sheets and pillows where stinky. I was very disappointed. No staff was available in the am to check out. Never again will I stay there
Response from Manager on 12 Nov 2022
Hello Nereida,Thank you for sharing this experience with us. We truly value you feedback with regards to our staff and your comments about our bed. Please do consider us again on your next visit to the area.