Outdoor pool

Reviews of Americas Best Value Inn Cedar City

2 out of 5
Americas Best Value Inn Cedar City
333 N 1100 W, Cedar City, UT

Reviews

7.0

Good

Rating 10 - Excellent. 291 out of 1012 reviews" "
Rating 8 - Good. 283 out of 1012 reviews" "
Rating 6 - Okay. 169 out of 1012 reviews" "
Rating 4 - Poor. 135 out of 1012 reviews" "
Rating 2 - Terrible. 134 out of 1012 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Dane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice and clean. Quiet. Didnt like the Tv not working
Stayed 1 night in May 2024
Response from Hotel Manager on 26 May 2024
Dear Dane,Thank you for your 4 out of 5 rating! We're glad to hear that you found everything nice, clean, and quiet during your stay. We apologize for the inconvenience with the TV not working and will ensure this issue is addressed promptly. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

2/10 Terrible

Julie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds had stains on them and were not comfortable. I didn't sleep well the whole 4 nights I was there. When I went to check in, I had to go to another property. When I needed to add another night, I couldn't find anyone to help me and had to do it on-line. Noisy
Stayed 3 nights in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We take cleanliness and comfort very seriously, and we are addressing the issue with the stained and uncomfortable beds immediately. Additionally, we regret the check-in confusion and the difficulty in extending your stay. We are working to improve our communication and service. Your feedback is invaluable in helping us enhance our guests' experiences, and we hope you will give us another chance in the future.Sincerely, Hotel Manager

6/10 Okay

Alyssa

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Hotel Manager on 24 May 2024
Dear Guest,Thank you for taking the time to leave a review. We're sorry to hear that your experience wasn't up to your expectations. Your feedback is valuable and will help us improve. Please reach out to our customer service team so we can address any specific concerns you had during your stay. We hope you'll give us another chance in the future to provide you with a better experience.Sincerely, Hotel Manager

4/10 Poor

Moussa

Disliked: Cleanliness, property conditions & facilities
Old and dirty
Stayed 2 nights in May 2024
Response from Hotel Manager on 22 May 2024
Dear Moussa,We're sorry to hear that you found our accommodations to be old and dirty. Your comfort is important to us, and we apologize for any lapse in cleanliness. We take your feedback seriously and will work diligently to address any maintenance and cleanliness issues to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention.Sincerely, Hotel Manager

6/10 Okay

Jacob

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 21 May 2024
Dear Jacob,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

2/10 Terrible

Julie

Disliked: Cleanliness, property conditions & facilities
I used to always stay there but it has gone down hill. Beds are the worst, I didn't sleep well the whole 4 nights I was there. The bathrooms have rust and nobody is at the front desk. hard to get in touch with anyone.
Stayed 2 nights in May 2024
Response from Hotel Manager on 14 May 2024
Dear Julie,We're truly sorry to hear about your recent experience with us. Your loyalty means a lot, and we regret that we fell short of your expectations during your recent stay. Your feedback regarding the quality of our beds and the condition of our bathrooms is concerning, and we assure you that we are taking immediate action to address these issues. Additionally, we apologize for any difficulties you encountered in reaching our front desk staff. Rest assured, we are reviewing our communication processes to ensure that our guests can easily reach us for assistance. We value your feedback and the opportunity to improve, and we hope to have the chance to regain your trust and provide you with a much better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Fred, Olympia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice machine did not work. Needs lots of maintenance.
Stayed 1 night in May 2024
Response from Hotel Manager on 12 May 2024
Dear Fred,We apologize for the inconvenience caused by the non-functional ice machine during your stay. Maintenance issues like this are not reflective of the standards we aim to uphold. Your feedback is valuable, and we'll address this promptly to ensure a smoother experience for future guests. We hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1)No one was at front desk upon arrival, but a scrawled note to go down street to other motel to check in. 2) Maintenance- Nonworking tv remote, hair dryer, washer, and plugged bathtub drain w standing in 2” of water. 3) Dirty; stained or dirty bedspreads and stained towels. Pool was not swimable and was green with algae/dirt. I was told I could go down street to other motel to use pool or washer. 4) Refrigerator on low setting froze all my food-apples, carrots, hard boiled eggs, etc. 5) Front desk person couldn't make more coffee because breakfast was “over” (it was 8:45) but I had asked earlier and he told me that it went from 6-9am. I was moved to another room with a tv remote but was not assisted in moving baggage (I’m an old lady). The new room had a remote that worked but all the above problems.
Stayed 2 nights in May 2024
Response from Hotel Manager on 9 May 2024
Dear Patricia,Thank you for your feedback on our property. We are extremely sorry for each of the negative experiences you had at this hotel, as you have mentioned. Our apologies for all the issues you encountered during your stay, but this is certainly not the kind of guest experience we want you to have. Your concerns will be thoroughly investigated with our team and management to ensure effective actions are taken to resolve each of the issues. We request your understanding and consideration to give us another opportunity, and we don’t want you to have a negative impression of our hotel. We hope that you will consider it favorably.Sincerely, Hotel Manager

10/10 Excellent

Gail

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man on the front desk was very pleasant. There was a question about the price for our two dogs but once I pointed out what it said on Expedia’s listing the price was honoured. Thanks for a nice stay. They have grass around for the dogs too.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Gail,Thank you for the excellent rating and for sharing your positive experience! We're delighted to hear that our front desk staff provided pleasant service and quickly resolved any questions about the pricing for your dogs. Ensuring a smooth and comfortable stay for our guests, including their furry friends, is important to us, so we're glad that you and your dogs enjoyed your time with us. We appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future!Sincerely, Hotel Manager

6/10 Okay

Lony

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 1 May 2024
Dear Lony,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Tevera

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
EVERYTHING DIRTY
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 30 Apr 2024
Dear Tevera,We apologize for the cleanliness issues you experienced during your stay. Providing a clean and comfortable environment for our guests is our top priority, and it's disappointing to hear that we fell short of meeting your expectations. Your feedback will be addressed with our housekeeping team to ensure immediate improvements are made. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust in the future. Sincerely, Hotel Manager

10/10 Excellent

Lavaughn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Apr 2024
Dear Lavaughn,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

8/10 Good

Russell

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and good location for what I needed. Was supposed to have an international breakfast from 6-9am. No breakfast, No coffee, No staff. Had to shut off the coffee station, glass pots were empty and burned on the bottom. BAD BAD BAD
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Russell,Thank you for your feedback and for choosing to stay with us. We're glad you found our property nice and well-located for your needs. However, we sincerely apologize for the disappointment regarding the breakfast service and the condition of the coffee station. This falls short of our standards, and we'll address this issue with our staff to ensure it doesn't happen again. We appreciate your understanding and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 Poor

Daniel

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Almost never anyone onsite to check in.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Daniel,We apologize for the inconvenience you experienced with our check-in process. Your feedback regarding the lack of on-site staff availability is concerning, and we understand the frustration this may have caused. We are actively reviewing our staffing procedures to ensure that there is adequate coverage to assist our guests promptly. Please accept our apologies for any inconvenience this may have caused during your stay. We appreciate your feedback and will work diligently to improve our service.Sincerely, Hotel Manager

8/10 Good

Kihm

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Hotel Manager on 26 Apr 2024
Dear Kihm,Thank you for your rating and feedback! We're glad to hear that you had a nice experience during your stay. If there's anything specific you feel we could improve on to make your next visit even better, please feel free to let us know. We appreciate your support and look forward to hosting you again soon!Sincerely, Hotel Manager

8/10 Good

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 23 Apr 2024
Dear Taylor,We're grateful for the time you took to rate your stay at our hotel. Should you have any suggestions that could elevate our guest satisfaction score from 4 to 5, we would love to hear them. Your patronage is greatly appreciated.Sincerely, Hotel Manager

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of stains in carpet, on the bed spread, and on the top of the box springs.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Gary,We are sorry that some housekeeping issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Makayla

Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Makayla,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again.Sincerely, Hotel Manager

6/10 Okay

natalya

Travelled with partner
Disliked: Staff & service, amenities
no one was at the front desk when we arrived breakfast terrible - just bread, no milk at least they allowed to make waffles
Stayed 1 night in Apr 2024
Response from Hotel Manager on 13 Apr 2024
Dear Natalya,We apologize for the inconvenience you experienced upon arrival and for the disappointing breakfast options provided. Your feedback is important to us, and we will address these issues with our team to ensure improvements are made. We appreciate your patience and understanding.Sincerely, Hotel Manager

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Apr 2024
Dear Raymond,I am grateful for your 5-star review. We aim for complete guest satisfaction, so I am happy to hear that you felt that way. We think that our guests should have the best possible mix of value, comfort, convenience, and amenities, and it is obvious that you agree. If your travels bring you back to this area, I hope you will come stay with us. It is a true pleasure to be in this business, serving customers like you.Sincerely, Hotel Manager

6/10 Okay

Melinda, Royal Palm Beach

Travelled with family
Nice staff, pretty clean. offers short term stays, weekly and monthly so it felt like an apartment or shelter. That’s a wonderful community service. No cable TV. No elevator. For 49 bucks that’s what you get.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 9 Apr 2024
Dear Melinda,Thank you for sharing your experience with us. We're glad to hear that you found our staff nice and the facilities pretty clean. We apologize for any inconvenience caused by the lack of cable TV and elevators. Your feedback is valuable, and we'll take it into consideration as we continue to improve our services. We appreciate your input and hope to have the opportunity to welcome you back for another stay in the future.Sincerely, Hotel Manager

6/10 Okay

Terrance

Liked: Staff & service
Bathroom tub tap was broken, sink water only dribbled out. Bed sheets came off during the night ... no elastic.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 6 Apr 2024
Dear Terrance,We are sorry that some maintenance and housekeeping issues detracted so much from your stay with us. We’re taking action to make this hotel a better place than ever before and we encourage you to give us another try. We take real pride in providing the best possible guest experience, and we regret that we let you down. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Chris, kennewick

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay if desperate. Beds lumpy, drugs with razor blade found behind night stand when plugging in phone, carpets so dirty, tv didnt work, ice machine didn't work, coffee machine pieces missing, homeless vehicles in parking lot. So many hotels nearby.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 5 Apr 2024
Dear Chris,We are deeply sorry to hear about the multiple issues you encountered during your stay. This falls far short of the standard of service and cleanliness we strive to provide. We take these concerns seriously and will address them with our team immediately. Your feedback is invaluable to us as we work to improve our facilities and services. Please note that we never condone any form of drug use anywhere on our hotel premises. Please accept our sincerest apologies, and we hope to have the opportunity to restore your faith in us during a future visit.Sincerely, Hotel Manager

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Hotel Manager on 23 Apr 2024
Dear Mary, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your welcome you. It is our privilege to serve guests like you. Sincerely, Hotel Manager

4/10 Poor

Nada

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hallway smelled very bad. Almost like sewage. They changed our room 3 times, until they found a room where thecT.V. actuality worked.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Nada,We apologize for the inconvenience you experienced during your stay, including the unpleasant smell in the hallway and the issues with the TV in your room. Our team is committed to providing a comfortable and enjoyable stay for all guests, and we regret that we fell short of your expectations on this occasion. Your feedback is valuable to us, and we will address these concerns to ensure a better experience for future guests. We hope to have the opportunity to welcome you back for a more positive stay in the future.Sincerely, Hotel Manager

8/10 Good

Jim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is cheap, but the hotel is OLD, VERY DIRTY, Had to try three times to get the TV to work. Both Ice machines were not working. All Rugs are VERY DIRTY, one of our pillows in our room was BACK with dirt. The couch in our room was extremely dirty. It is not worth the low price for the filthy conditions of this hotel. GO SOMEPLACE ELSE.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Jim,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous front desk staff. Easy check in.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Melissa,Thank you very much for your stay. We're delighted to hear that you found our front desk staff courteous and that your check-in process was smooth and easy. We take pride in providing excellent customer service, and we are pleased that we were able to make your stay more enjoyable. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

2/10 Terrible

Katy

Stayed 1 night in Mar 2024
Response from Hotel Manager on 14 Apr 2024
Dear Guest,We appreciate your feedback and regret to hear that your experience fell short of expectations. We'll address the concerns you've raised to enhance our services. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was soo dirty and disgusting, didn’t dare sit on the couch, it was full of stains. the sink handle fell off when I washed my hands. I tried to get my money back and they said no, I just left could not stay there.
Response from Hotel Manager on 25 Mar 2024
Dear Brandon,We apologize for the unsatisfactory conditions you experienced during your stay. Your feedback is crucial, and we take these concerns seriously. We will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Thank you for bringing this to our attention, and we regret that we fell short of meeting your expectations.Sincerely, Hotel Manager

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed 2 nights but was charged for 4 nights
Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Mar 2024
Dear Teresa,We apologize for the billing discrepancy you experienced during your stay. We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. Please accept our sincere apologies once again.Sincerely, Hotel Manager

8/10 Good

Reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 18 Mar 2024
Dear Reyna,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely,Hotel Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Ahmed,We appreciate you staying at our hotel and leaving a 5-star review to show how happy you were. Your review is a huge inspiration and motivator for our hotel and employees. We work hard to enhance both guest comfort and hospitality. Serving visitors such as yourself is a pleasure, and your review will inspire us to provide better service. I am hoping to see you soon!Sincerely, Hotel Manager

2/10 Terrible

George

Travelled with family
It was my fault for being late. I did call half an hour before to let them know I would be later than 12 am. The man on the phone said don’t worry we are 24 hrs. To ring the bell and some one would help. We got there at 11:55 pm. Rang the bell at the desk 3 times and the bell at the door once. Called them, now it’s 12:02 am and he asks who I am. I tell him and he says hold on I’ll be right there. 12:20 am and we called Travelodge by Wyndham and spent another $65. Lynn was closing up for the night. She said she would wait for us, so we could have a place to sleep tonight
Stayed 1 night in Mar 2024
Response from Hotel Manager on 12 Mar 2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your late-night arrival. This falls short of the service we aim to provide. Your feedback is valuable, and we will address this issue to ensure it doesn't happen in the future. We appreciate your understanding and hope you give us another opportunity to serve you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Rachelle

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Rachelle,I appreciate your 5-star review. We aim to achieve complete guest satisfaction, so I am delighted you felt that way. You obviously agree with us that we should offer our guests an excellent balance of comfort, convenience, amenities, and value. I hope you will stay with us if your travels bring you back to this area. It is a true pleasure to be in this business, serving customers like you.Sincerely, Hotel Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and inexpensive.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Jack,Thank you for taking the time to share your thoughts. We're thrilled to hear that you found our accommodations convenient and inexpensive. Providing value and convenience to our guests is always our goal, and we're delighted that you experienced just that. We hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

2/10 Terrible

Taylor

Property had no reservation in the system even after I showed them an email with my name and confirmation number. Said they couldn’t do anything for me and sent me on my way
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Mar 2024
Dear Taylor,We apologize for the inconvenience and frustration you experienced with your reservation. Providing a seamless check-in experience is important to us, and we regret that we were unable to locate your reservation in our system. Your feedback is valuable, and we will investigate this issue to prevent similar occurrences in the future. We understand your disappointment and apologize for any inconvenience caused. If you would like to discuss this matter further or if there is anything we can do to assist you, please feel free to reach out to us.Sincerely, Hotel Manager

4/10 Poor

Kirk

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The lack of care no ice broken washing Machine fithly heater air condishiner Room smell like rank landery garbage behind the dressers .broken remotes for tv . Can’t blame the girl up front .she barely speaks English needs a good cleaning and property clean .
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Kirk,We are sorry to learn about all the inconvenience you had to endure. Your feedback is extremely valuable, and we are genuinely sorry that we fell short of providing a clean and well-maintained environment. We will address these concerns with our team to ensure improvements in housekeeping, maintenance, and overall cleanliness of the property. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Denise

The tv did not work and because of it being so late when we checked in 11:ok pm I did not know I was supposed to let them know. Plus I was very ill.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Denise,We apologize for the inconvenience you experienced with the TV during your stay, especially considering the late check-in and your health condition. Your comfort is important to us, and we regret that we fell short of addressing this issue promptly. We appreciate your feedback and will use it to improve our communication and guest services. Sincerely, Hotel Manager

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel has gone down hill for several years now and has finally hit rock bottom. Dirty, Bed sheets were not changed when we checked in. Mold growing on bathroom celing. Carpet is filthy and stinks. Shady individuals hanging around the premises. Do yourself a favor and go somewhere else.
Response from Hotel Manager on 26 Feb 2024
Dear William,We sincerely apologize for the unsatisfactory conditions you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. Immediate action will be taken to address cleanliness, maintenance, and security issues. Sincerely, Hotel Manager

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear Daniel,Thanks for your stay, and I'm disappointed to see a 4-star rating out of 10. I apologize that we let you down. You don’t mention any specific failures you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future.Sincerely, Hotel Manager

6/10 Okay

RUDY

Travelled with family
Liked: Staff & service
Just OK
Stayed 1 night in Feb 2024
Response from Hotel Manager on 24 Feb 2024
Dear RUDY, Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. I hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

2/10 Terrible

Luz Adriana

Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Luz Adriana,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gone downhill
Hotel was very dirty. Cigarette smell very strong in hallways. We had to change rooms because our original room smelled strongly of mildew. My husband and I have been staying here on and off for years and the property has not been maintained. Very sad. Will not return.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Richard,We're truly sorry to hear about your disappointing experience at our hotel. Maintaining a clean and comfortable environment is our priority, and we apologize for falling short during your stay. Your feedback is valuable, and we will address these issues promptly to ensure they are resolved. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

6/10 Okay

Curtis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast room was filthy. Carpets everywhere haven’t been cleaned in many many years 👎👎
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Curtis,We apologize for the condition of the breakfast room during your stay. Maintaining a clean and comfortable environment is important to us, and we will address your concerns with our housekeeping team to ensure that proper cleaning procedures are followed. Thank you for bringing this to our attention.Sincerely, Hotel Manager

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness
The hotel itself and rooms were about what you would expect for this class of hotel. They are obviously cutting corners on cleaning. The beds were made and upon folding the sheets back, there was toilet paper, a yellow stain and a pair of dirty socks in there! No damn way they did anything other than pull up the sheets and remake the beds. I went down to and got a different room. The beds weren’t even made in that one! They’ve got some serious housekeeping issues. You’ve been warned.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Shawn,We're sincerely sorry to hear about your disappointing experience with the cleanliness of your room. This is certainly not up to our usual standards, and we apologize for any inconvenience this may have caused. We will address this immediately with our housekeeping team to ensure that proper cleaning procedures are followed to prevent such occurrences in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a super fancy place but great option for the price.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 20 Feb 2024
Dear Jamie,Thank you for your perfect 5 out of 5 rating! We're glad to hear that you found our place to be a great option for the price. Providing good value for our guests is important to us, and we're pleased that you felt satisfied with your stay. While we may not be the fanciest option, we strive to offer comfortable accommodations and excellent service. We appreciate your feedback and hope to welcome you back again in the future!Sincerely, Hotel Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and reasonable in cost.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear James,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you found our hotel clean, quiet, and reasonably priced. Providing a comfortable and affordable experience for our guests is our goal, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It was fine, although I had reserved a king room and got a 2 queen bed room. We got that worked out.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Guest,We're glad to hear that, despite the initial mix-up, we were able to resolve the issue satisfactorily. Thank you for your understanding, and we hope you enjoyed your stay otherwise. We'll strive to ensure better accuracy in reservations moving forward.Sincerely, Hotel Manager

6/10 Okay

Donnie

Travelled with family
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 13 Feb 2024
Dear Donnie,Thank you for your rating. We appreciate your feedback and strive to improve to provide a better experience in the future. If there's anything specific, you'd like to share, or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. We hope to have the opportunity to welcome you back and exceed your expectations next time. Thank you for choosing us and have a great day!Sincerely,Hotel Manager

4/10 Poor

Kurt

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Kurt,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager