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Reviews of Hop Inn Hotel Cebu City

2.5 out of 5
Hop Inn Hotel Cebu City
Lot 5 and 6 Block 20, Samar Loop, Cebu Business Park, Mabolo, Cebu, Central Visayas

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 119 reviews" "
Rating 8 - Good. 26 out of 119 reviews" "
Rating 6 - Okay. 8 out of 119 reviews" "
Rating 4 - Poor. 3 out of 119 reviews" "
Rating 2 - Terrible. 1 out of 119 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Khristy Joy

Disliked: Amenities, property conditions & facilities
Central location
Stayed 3 nights in Jun 2023

10/10 Excellent

Ragie Ian

Liked: Staff & service, property conditions & facilities
Nice and clean..
Stayed 2 nights in Apr 2024

8/10 Good

LUIGI

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 5 nights in Apr 2024

10/10 Excellent

Evelyn Barbon

Liked: Amenities
Disliked: Property conditions & facilities
Very convenient when it terms to our purpose because its just walking distance. And all the staff were very accomodating
Stayed 2 nights in Apr 2024

10/10 Excellent

Alan

Liked: Cleanliness, amenities
Excellent
Stayed 11 nights in Apr 2024

10/10 Excellent

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had enjoyed our one night stay. Only a short walk to shopping centre. Will definitely come back this place.
Stayed 1 night in Apr 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024

8/10 Good

Phili Lindy

Stayed 2 nights in Apr 2024

2/10 Terrible

patrick

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolute garbage, fake hotel. Looks normal on the outside but has no hot water in the shower, the sink isn't connected to hot water underneath, there was 0 supplies available; no toothbrush, comb, coffee, not even handsoap in the bathroom.
Stayed 5 nights in Mar 2024

10/10 Excellent

Alan

Excellent
Stayed 1 night in Apr 2024

4/10 Poor

Max

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed for 7 nights. The room had problems. The TV didn't work, the toilet tank doesn't stop filling water (noisy) and toilet door was not closing. We have reported the problems but at first nothing was done about it. On the 3rd day the TV was fixed and the toilet door but the toilet tank was not. The maintenance guy just turned off the water supply to the toilet instead of fixing the problem. Toilet was fixed on the 4th day. The bed is only a piece of slippery board under the mattress hence the mattress kept sliding. On the 5th day the elevator stopped working and we had to use the stairs to get up to 15th floor. Last but not least 1 day the Aircon was out of service too and you can't open the windows for a little breeze. Room cleaning is done once every 3 days only 1 toilet roll provided. No amenities included in the room. Overall we should have stayed at Holliday Inn next door as originally planned. Hats off to cleaners that worked very hard.
Stayed 7 nights in Mar 2024

8/10 Good

Josefina

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall the hotel was really good and convenient on our part
Stayed 1 night in Mar 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
It was Ok. Wish the room had a mini-fridge though...
Stayed 5 nights in Mar 2024

8/10 Good

James, Lakehills

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price great location and the staff was very helpful and friendly
Stayed 1 night in Mar 2024

8/10 Good

Ata

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very basic hotel. Given that it is clean and cheap, good alternative for a max 2 day stop in the city.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. My 3rd stay there. Very clean and hot shower. Will stay there again.
Stayed 1 night in Mar 2024

10/10 Excellent

Luc

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good. But Wi/fi terrible. No tv signal.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Clean rooms. Friendly staff. Low price. Second time there. Will stay there again.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an awesome stay: fast and efficient!
Stayed 1 night in Feb 2024

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really. Good. Hotel. Only. Thing. No. Hot. Water
Stayed 1 night in Feb 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good value
The hotel is very clean. There’s a 7-11 and a gym next door. I also love the coffee and sharwama stalls that are close by.
Stayed 1 night in Feb 2024

6/10 Okay

Grace

Stayed 2 nights in Jan 2024

8/10 Good

Ma Brenda Camilon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room is a bit small although it’s clean. It doesn’t have a toothbrush and other toiletries and no sleepers as what I expected.
Stayed 2 nights in Feb 2024

6/10 Okay

Alvin

Liked: Cleanliness, amenities, property conditions & facilities
The place is within short walking distance to Ayala Business Centre and SM Cebu. The hotel is very clean and modern. I really appreciate that I was granted early check-in. Since I am a very light sleeper, I would like it if the housekeeping staff to be mindful and gently close doors / talk softly in the hallway. The rooms have poor sound insulation. Each time a neighbouring unit shuts their door, it sounded very loud and reverberates in my unit. Maybe management could place a sign inside each unit to remind clients "Please gently close door".
Stayed 4 nights in Jan 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great staff the area around there not so great
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jamal, Qortuba

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location, the Area around it, the cleanlness of the room and the price of the room.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we were looking for
Wifi was fast, room clean and hot shower. Exactly what we were looking for.
Stayed 1 night in Jan 2024

6/10 Okay

John

Stayed 2 nights in Jan 2024

10/10 Excellent

Mirel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024

8/10 Good

Carlos

Stayed 3 nights in Jan 2024

10/10 Excellent

romeo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Mylene

Travelled with family, Travelled with family and small children
Liked: Staff & service
Friendly door ladies and men. Good location for a visit. No toilet paper and dirty bathroom isnt the best. Friendly workers. No phone at hotel for emergency also. Go to Holiday Inn better.
Stayed 12 nights in Jan 2024

8/10 Good

Rizaldy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend to have a small fridge
Stayed 2 nights in Jan 2024

8/10 Good

Krystal Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Budget stay. Comfortable and convenient location in Cebu city.
Stayed 3 nights in Jan 2024

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities
Super Service
Stayed 8 nights in Jan 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean room.Highly recommended.
Stayed 9 nights in Jan 2024

10/10 Excellent

Kurt

Travelled with group
Liked: Amenities
Great location, staff was chill, and comfy bed. Great value. Will stay again. Thank you. Hugs-n-kisses.
Stayed 1 night in Jan 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, eoro style,simple clean hotel in covenient location. short walk to mall.
Stayed 2 nights in Jan 2024

10/10 Excellent

James, Wheat Ridge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice 👌
Stayed 1 night in Jan 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

ALBERT JHON

Liked: Cleanliness, staff & service, property conditions & facilities
Very accomodating staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Nico Samneil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one staff during our checkout made it a 4 star when everything is a 5. She did not inform us that we are cleared to go and clearly foreigners are given exemplary srrvice compared to the locals. What the.
Stayed 2 nights in Dec 2023
Response from Gale on 3 Jan 2024
Dear Mr. Samneil, Thank you for choosing Hop Inn Hotel Cebu City. Your feedback helps us to improve service for everyone. We will discuss this to the team and we’re taking steps to ensure we maintain our high standards of customer service in the future. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Hop Inn Hotel Cebu Management

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need to provide more toilet paper rolls
Stayed 3 nights in Dec 2023

10/10 Excellent

Kate

Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value near Ayala
Small new rooms, comfortable beds with duvet and sheets and good pillows. Strong AC, rainfall shower. New hotel quiet. Basic amenities, tv and WiFi. Breakfast next door at Holiday Inn👍 Good value for 1250p per night. 7-11 next door for necessaries
Stayed 2 nights in Dec 2023
Response from Gale on 3 Jan 2024
Dear Mr. Robert,We are incredibly grateful that you took the time out to leave us a 10-star review. We really appreciate you being our guest and helping to share the word about us. Again, thank you for choosing HOP INN Hotel Cebu City. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Hop Inn Hotel Cebu Management

8/10 Good

Levi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Joselyn Abalos

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023