Terrace/patio

Reviews of Hotel Scapolatiello

4 out of 5
Hotel Scapolatiello
Piazza Risorgimento 1, Cava de' Tirreni, SA

Reviews

8.8

Excellent

Rating 10 - Excellent. 196 out of 361 reviews" "
Rating 8 - Good. 114 out of 361 reviews" "
Rating 6 - Okay. 32 out of 361 reviews" "
Rating 4 - Poor. 15 out of 361 reviews" "
Rating 2 - Terrible. 4 out of 361 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Desha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The room was beautiful and clean. The property was absolutely gorgeous! The food was great and the service was excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with and views are spectacular.
Stayed 1 night in Oct 2023
Response from Hotel Scapolatiello Management on 1 Nov 2023
Dear guest, thank you very much!

10/10 Excellent

Horst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a beautiful setting in the mountains quiet wonderful staff would go back there anytime
Stayed 5 nights in Sep 2023
Response from Hotel Scapolatiello Management on 1 Nov 2023
Dear guest, thank you very much! We hope to see you again!

10/10 Excellent

Nicola

Travelled with partner
This is a really nice little place. A boutique hotel renovated several times over the more than 200 years in business. Pool, SPA, bar and restaurant are just a few things that make this place so special!
Stayed 1 night in Oct 2023

10/10 Excellent

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, I wish we could have stayed longer.
Stayed 1 night in Sep 2023
Response from Hotel Scapolatiello Management on 30 Sept 2023
Dear Giuseppe thank you very much. We hope to see you again.

8/10 Good

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beutiful hotel, built like an amazing maze, beuty and surprises everywhere.
Stayed 2 nights in Sep 2023

4/10 Poor

Neil

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t be going back.
Rooms we were allocated were dreadful. After complaining we were allocated a slightly better one but the couple we were holidaying with were given an apartment style accommodation but many issues and not comfortable. We couldn’t wait to leave. We didn’t enjoy our time there and apart from one male member of staff the rest were surly and unwelcoming. The member of staff who did at least smile recommended a restaurant in Ravello, which was superb. However he also recommended a boat trip along the Amalfi coast. £500+ and promised we would see Positano, (we did see it from way out to see), have an hour ashore in Amalfi and lunch. We had lunch at an ok beach bar but of course we paid the restaurant additionally for that. The other parts of the itinerary never happened. Just chugged up and back down the coast. As for snacks and drinks, couple of bottles of water, a shot of limoncello and a slice of cold pizza. An absolute rip off and boring. Absolutely not what we were told we would get for our £500.
Stayed 3 nights in Sep 2023
Response from hotel scapolatiello management on 26 Sept 2023
Dear guests, we are sorry that your stay at our location was not entirely satisfactory. Receiving this review of yours was a real surprise for us... We would never have imagined these words of yours, because faced with your request for a room change we did not what was possible, but the impossible (because we were almost fully booked), to give both couples a different accommodation, and having accepted the new accommodation in a positive way gave us the certainty of having done something that was appreciated by the customer. Regarding external services, we are sorry but we cannot be held responsible or have complete control of the activity. In any case, we will make sure it never happens again.

8/10 Good

leila

Everything was good except for the location. It is beautiful but on top of a hill far from main cities
Stayed 1 night in Sep 2023
Response from Hotel Scapolatiello Management on 3 Sept 2023
Dear guest, our hotel is on a hill, so we can enjoy the greenery of the mountains and pleasant, relaxing views. It is marked on google maps and just look at some photos or read the reviews of other guests to understand that we are not in the city centre. We are not very close to some places, but we are certainly in a strategic point, as the motorway is 3 km away, we are 20 km from Pompeii and 6 km from Vietri which is the first town on the Amalfi coast. A few steps from us (5 minutes on foot) is the millenary Benedictine abbey, from which many paths lead to the coast. Sometimes it's really just a matter of point of view. Thank you for appreciating our services and for rating your stay with us as "nice" overall. If you would like to come back, we will be happy to welcome you again as our guests.

8/10 Good

Avinoam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

SALAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Beautiful hotel located in a stunning mountain area. Rooms are small but very cosy with a beautiful view. Pool was also very nice surrounded by a gorgeous view. Staff were friendly and helpful. Also get the foot massage!
Stayed 3 nights in Aug 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Expierience
It was our 2nd stop of our trip and it was my favourite stop. A true Italian experience. The mountain stay in a little town in the mountains, was fantastic!! The hotel was wonderful with really nice people at the front desk. Very helpful.
Views from the hotel
Beautiful view of the mountains
Looking down from the hotel
Stayed 4 nights in Jul 2023
Response from Hotel Scapolatiello Management on 29 Aug 2023
Dear Linda, thank you very much! We hopo to see you again.

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing grounds to stroll or relax, quiet location with great views, excellent food, great staff with a special shout-out to Francheso, who arranged for us to charter a boat and arranged all our transportation around the area. The hotel interior was also nicely decorated in a unique style from in stark contrast from modern generic hotels. Bonus: gelato stand attached to hotel with amazing employee...Lemonchello to go with that Gelato? No problem!
Stayed 4 nights in Aug 2023
Response from Hotel Scapolatiello Management on 29 Aug 2023
Dear guest, thank you very much! We hope to see yoou again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

10/10 Excellent

Camron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking a problem, distance frm hot
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote. Unaccessible.
Hotel is remote and NOWHERE does it mention how unaccessible the hotel is. Super narrow roads and inability to get to the reception by car. you need to park elsewhere and they send you a shuttle. Room was shabby, ancient furnitures and dust. I will never stay there again. We cut our stay short as a result.
Stayed 3 nights in Aug 2023

10/10 Excellent

birender

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel, beautiful surroundings, great views. Very well run by attentive staff. A bit out of the city- narrow approach road- but well worth it. We had a great time.
Stayed 6 nights in Jul 2023
Response from Hotel Scapolatiello Management on 6 Aug 2023
Thank you!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from hotel scapolatiello management on 26 Sept 2023
Thank you very much!

8/10 Good

richard, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice front desk staff and clean, comfortable room. Breakfast buffet nice. This hotel is difficult to drive to due to its unique location, so use hotel provided directions, not on-line maps. Also, parking is not convenient to lobby which requires that you haul your bags up a pretty good grade for a moderate distance. There’s a pizza place also right at enterance. It’s very good and very popular at night which causes real traffic flow challenges getting to hotel parking lot.

10/10 Excellent

John

Travelled with partner
Great find, staff very helpful and polite. Restaurant food and service great.
Stayed 2 nights in Jul 2023

6/10 Okay

Marichi

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Mixed feelings
One of the staff who welcomed us acted agitated and unprofessional when we needed help for the exact location and details of the parking and as well as the apartment unit considering I had a foot injury… the details were meant to minimize the walking on the steep hilly road with cobbled stones. She was impatient and the manner of talking to my spouse then eventually to us as well seemed discourteous. Thank you!
Stayed 1 night in Jul 2023
Response from Hotel Scapolatiello Management on 13 Jul 2023
Dear guest, the details used to comment on your stay with us have allowed us to remember your face and what happened well. We are sorry if we have given the impression of having been unhelpful and kind, really our intent and our actions meant anything but. First of all, we gave you directions on the phone on how to reach us, explaining which road signs to follow, because you had difficulty with the navigator. Upon arrival, one of our colleagues looked out along the road to show you the large car park, after which one of our employees offered to move your car to the small car park which is located right in front of the entrance, and which is normally paid and instead you have been given the opportunity to park for free. We are sorry that this means being rude to you.

10/10 Excellent

David

Stayed 2 nights in Jun 2023

10/10 Excellent

sandra

Stayed 4 nights in Jun 2023

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Scapolatiello is a wonderfully located hotel at the top of a vibrant town called Cava De Tirreni. The dinner is very good that we had. Is a multiple course menu. The staff are great and the most friendly! Would highly recommend. And the views you see of there hotel online is the exact same you see in person. Great experience!
Stayed 3 nights in Jun 2023
Response from Hotel Scapolatiello Management on 30 Jun 2023
Dear Nicholas, thank you very much! We hope to see you again.

10/10 Excellent

Mushegh

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 4 nights in May 2023
Response from Hotel Scapolatiello Management on 6 Jun 2023
Thank you! We hope to see you again!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High enough to be heaven
Incredible location with a stunning view. Very friendly staff and an excellent restaurant. We will return!
Stayed 1 night in May 2023
Response from Hotel Scapolatiello Management on 6 Jun 2023
Dear Peter,we wait for you! Thank you very much!

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning property
What a pleasant surprise this property is! On the winding drive up the mountain, we wondered what we were in for but when we arrived, we found a gorgeous hotel with stunning views and gardens and a pool in a beautiful setting. The staff were all efficient, friendly and helpful. The breakfast was also plentiful with lots of choices.
Stayed 1 night in Oct 2022
Response from Miriana on 18 Oct 2022
Dear Rose, thank you very much. We hope to see you again as our guest.

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sprawling hotel with pool and great mountain views
Super hotel which seems small on arrival but is actually spread over many levels with gardens and a pool. Slightly quirky due to being a linked amalgam of a number of village buildings. Pool location with panoramic views of the mountains around is really stunning. Service can be a bit patchy - you have to seek out someone for drinks at the pool or other communal areas. On site restaurant serves good food in the evening.
Stayed 1 night in Sep 2022
Response from Miriana on 13 Oct 2022
Dear Guestthank you very much for your review.

10/10 Excellent

Shira, Petah Tikva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A truly unique place, hidden in the end of a very narrow road. AMAZING views, tranquility at its best.
Stayed 2 nights in Sep 2022
Response from Miriana on 25 Sept 2022
Dear Shira, thank you for your review. We hope to see you again as our guest.

2/10 Terrible

Karen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We damaged our car trying to traverse the extremely narrow roads getting to this old hotel on a hill. Once there the front desk person was not helpful at all. The hotel is old and run down. Smells musty. Choose somewhere else in this beautiful country.
Stayed 2 nights in Sep 2022
Response from Miriana on 25 Sept 2022
Dear guest we are sorry you have had an unpleasant experience. We are sorry that you have damaged your machine. We are in a medieval village, which is why the streets may be less wide, but they are easily passable. But if you have difficulty crossing them, because you are not used to narrow streets, we provide a very large parking lot at 120 meters, so you avoid the bottleneck that leads you to the entrance. It is more correct to define our hotel as "ancient" and not "old". It boasts a centuries-old history of 200 years, which is why we retain the classic style that sets us apart. We provide daily cleaning of the rooms and common areas and, where necessary, we carry out ordinary or extraordinary maintenance work. In any case we are sorry for the inconvenience.

8/10 Good

Dan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Remote, quiet, relaxing experience which was away from the more common tourist area.
Stayed 2 nights in Aug 2022
Response from Miriana on 3 Sept 2022
Dear Dan, thank you very much to give us your positive opinion.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful haven to rest and enjoy the beautiful nature at the same time enjoy delicious meals and be able to take a short trip to wonderful places nearby.
Stayed 2 nights in Aug 2022
Response from Miriana on 21 Aug 2022
Dear Laurie, Thank you very much to give us your positive opinion. We hope to see you again.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have never stayed in a hotel where the people were so genuinely hospitable. They went out of their way when we a glitch
Stayed 6 nights in Jul 2022

10/10 Excellent

Anita

Stayed 1 night in Aug 2022

10/10 Excellent

Val

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!!
Stayed 2 nights in Jul 2022
Response from Miriana on 31 Jul 2022
Thank you very much! We hope see you soon again!

10/10 Excellent

George Edward

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it was remote on the mountain it was wortb it for the views. The food was cooked to a very high standard. The service generally was excellent and the man on reception who does a taxi service was brilliant.
Stayed 2 nights in Jun 2022
Response from Miriana on 2 Jul 2022
Dear Mr. George thank you for your positive review. We hope to receive you again as our guest.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was a little on the small size, but the bed was very comfortable. I cannot understand why they put the shower head across the small bath rather than facing down the bath. Hence when you took a shower you couldn't move and the water went straight onto the floor. The breakfast was OK but they wouldn't let you serve yourself. The bar was available every time we wanted it and the prices we very reasonable.
Stayed 2 nights in Jun 2022
Response from Miriana on 3 Jul 2022
Dear Mr. Mike We are satisfied you appreciated our breakfast and bar service. About breakfast we prefere our staff serve guests to respec thealth and hygiene regulations. as for the shower, the shower head is adjustable by turning the adjacent knob. For any need, we always invite our guests to contact our staff at the reception, we would be happy to help you. Thank you for your reviewand we hope see you again

10/10 Excellent

Claudiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2022

10/10 Excellent

robin david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent, fantastic location overlooking the valley, the staff were very efficient and friendly, the rooms were very clean and comfortable. The in house dining was very enjoyable.
Stayed 7 nights in Apr 2022
Response from Patrizia on 18 May 2022
Many thanks for your kind review

10/10 Excellent

Camila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved our stay. Our massage was amazing.The view from the hotel was beautiful. We also loved the location (Cava was a lovely town). Although it was tough for taxis to get to the hotel due to narrow roads we didn’t mind that very much. Our room was very clean. Clean towels were given every day. Complimentary breakfast was great. Dinner was delicious (we tried almost everything on the menu). We specifically enjoyed our waiters Abdel and Nazar, they were very kind & welcoming. One night they surprised us with a cake, candle and champagne to celebrate our engagement & the very next morning they brought us breakfast in bed. Two very beautiful souls. They truly made our stay very very special. 10/10 would recommend this place.
Stayed 10 nights in Apr 2022
Response from Patrizia on 13 Apr 2022
Dear Guest , we really appreciate your warm kindness. Hoping to see you again .

4/10 Poor

Verified traveller

Disliked: Staff & service
Why must we tolerate bas service?
Could have been better. We knew the place was dated and far… not a problem. The issue: the staff. Every request seemed like a HUGE imposition… as if they were doing a favor in helping us. Why? Human touch makes all the difference
Stayed 3 nights in Aug 2021

8/10 Good

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veiw to die for
Amazing hotel wit very helpful friendly staff .. will be back
Stayed 1 night in Sep 2020
Response from Patrizia on 30 Oct 2020
Hoping to see you again - Many thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We only stayed 1 night but the view from the room's terrace in the morning and the pool was great.
Stayed 1 night in Sep 2020
Response from Patrizia on 30 Oct 2020
Hoping to have you again and longer.. - Thank you!

10/10 Excellent

angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
if you are travelling in the area you cannot miss the experience to visit Scapolatiello. the location in the little square on top of the medioeval borg is like a jump in the past and the view of the mountains at sunset is really
Stayed 2 nights in Jun 2020
Response from manu on 3 Jul 2020
Thank you so much for your preference, we hope to see you again.

10/10 Excellent

MariaLuisa, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, wonderful atmosphere and friendly staff. Breakfast was amazing.
Stayed 1 night in Jan 2020
Response from * on 16 Mar 2020
Thanks for your preference.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short stay
Overnight stay with our dog
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family and small children
The hotel had a lovely breakfast. Our room was tiny and outdated despite being told we would receive an upgrade for my husband who has limited mobility. My daughter and I, however, had a wonderful time at the spa even though we were not permitted to use the pool after October 31.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pleasant hotel in an amazing setting, the views were spectacular. We went in the off season so that might explain the quality of the food, the chef may have been exhausted after a long summer. The staff are great and very helpful and polite. Antonio the barman is a character:-)
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really fantastic view up in the mountain, youll fell like your back in time.
Stayed 7 nights in Oct 2019