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Reviews of Hôtel du Canal

3 out of 5
Hôtel du Canal
88-108, avenue Arnaut-Vidal, Castelnaudary, Aude

Reviews

8.0

Very good

Rating 10 - Excellent. 52 out of 154 reviews" "
Rating 8 - Good. 68 out of 154 reviews" "
Rating 6 - Okay. 21 out of 154 reviews" "
Rating 4 - Poor. 7 out of 154 reviews" "
Rating 2 - Terrible. 6 out of 154 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Claude the owner was obliging to all requests, even providing an area to enjoy the Rugby World Cup and also the terrace where we enjoyed a drink or two. Our 6 rooms all overlooked the Midi Canal thus we enjoyed the ambience of this famous waterway area.
Stayed 7 nights in Sep 2023

8/10 Good

Maira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I liked location of the property, walking distance to the town, restaurants. Nice view from the window. Friendly staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Celia

Stayed 1 night in Apr 2023

10/10 Excellent

Heather

Stayed 1 night in Mar 2023

10/10 Excellent

ivan

Liked: Cleanliness, staff & service
Great value for money, conveniently located to ride the canal
Stayed 1 night in Jul 2022

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Nice helpful night staff
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice on the Midi
Perfect for our 3 night stay visiting friends clean,with comfortable beds, Helpful freindly staff
Stayed 2 nights in Jun 2019

8/10 Good

Frank

Liked: Staff & service, room comfort
Quiet, yet centrally located
The hotel is located very close to all of the major shops and sights in Castelnaudary. The service was impeccable and the breakfast had a wide selection of delicious foods. Will definitely return and recommend.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Hotel is very close to canal and centre of town. Rooms are basic but clean and comfortable. Was very disappointed when after booking a room that said on the website had a minibar, microwave and tea/coffee maker, did not have any of these amenities. When queried as to why we did not have these amenities, was told that only some of the rooms had these amenities, and as I had received a ‘members price’ through Expedia, I was told ‘Do you remember how much you paid!’ Was then told that I could use the microwave in the breakfast room, use the tea/coffee facilities near the reception desk ( tea bags provided but had to pay for coffee pods), and to go through the breakfast room out to the garden, down to a fridge for communal use. Unfortunately, opening the fridge, confronted by a bad smell and a frypan of cooked meat and a package of opened raw meat that had seen better days.
Stayed 3 nights in Apr 2019

10/10 Excellent

mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
We had a great time staying at this hotel. Will stay again if in area
Stayed 2 nights in Oct 2018
Response from Marion on 27 Oct 2018
Thank you for your comment. We are very pleased that you enjoyed your stay here. We hope to see you soon, Best regards,

8/10 Good

Verified traveller

Stayed 1 night in Jun 2018

10/10 Excellent

Ri, North West of England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Very Good Stay
When I give the 4/5 stars, that is not to say the Hotel du Canal is a 4/5 star hotel. It's French rating is 2 star but I would say 3 star. However it is a very good 2/3 star hotel & we really enjoyed staying there for 4 days last week. The hotel is situated on the Canal, just as the houses end, so if you walk under the bridge, you are in quiet 'Canal-land'. If you walk to towards the town, you are on the 'high street' in a couple of minutes. The hotel has copies of the town map which has a yellow 'tourist route' on it. Very easy to follow & takes you round all the things you should not miss. We split it over 2 days because we wanted to spend time inside the buildings one day and have a picnic round the Grand Basin the next. Just check opening hours because it is France! The hotel is also a short walk from some very good restaurants. We liked Chez David's 25 Euro set Cassoulet meal: very filling but they will pack up anything you can't eat. The hotel itself is a little dated but we are not fans of large chain hotels so we liked that. It has a good atmosphere & the cleanliness and service were excellent. At this time of year we needed the room heater which was fine. A ceiling fan for summer initially needs the light on but then pull strings switch it on & off. Reviews here have complained about receptionists: we met 4 & they were all very helpful & charming. The parking seemed secure. No actual closed gate but well off the road. All in all a very pleasant few days.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Convenient for town
We stayed here because it was close to town and had free parking. The room was clean and sufficient as a base for exploring the area. Walking distance into town. The manager recommended a very good restaurant for cassoulet.
Stayed 2 nights in Feb 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super little gem on the canal for cyclists.
A lovely place, simple and nice, right along the canal. Perfect for cyclists. Good screech breakfast for a reasonable nine euros. The staff were great and very helpful with my bicycle. All in all a super stay.
Stayed 1 night in Nov 2017
Thank you Ckaude

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Oasis on the Canal
I spent one night at this sweet place on the Canal du Midi. My room was spacious with a wonderful shower as well. Once I figured out how to work the a/c, it was very comfortable. There was a local festival that lasted until the early morning hours, but I had been told about it when I checked in and even given ear plugs (that didn't help, but it was fine). The manager was very kind and helpful when the in-room safe malfunctioned. I'd definitely stay here again if I came to Castelnaudary again.

6/10 Okay

David, Cheltenham UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overnight in Castelnaudary
Hotel provided all that was required for an overnight stop. Clean & comfortable with friendly and helpful staff. Good breakfast and reasonably close to town centre restaurants.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed here as its only half an hour from carcasonne and Toulouse and allowed us easy access to tour the surrounding area. This is a no frills hotel, it is basic but clean, good car parking, so if you are looking for a hotel just to put your head down and be gone the next morning, it's ideal then.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights in castelnaudary
I wish the hotel would provide shampoo

8/10 Good

jeremy, coastal Maine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
The room was more than adequate with an excellent bed and a nice view of the canal. There is direct access to the canal towpath for a walk to town or into the country. Restaurants are within a short and pleasant stroll. Most importantly, the staff was friendly, helpful and kind.

6/10 Okay

Jean

8/10 Good

christophe

Stayed 1 night in Jan 2024

10/10 Excellent

florence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Sylvie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel bien situé et au calme Chambre propre mais une décoration datant des années 80
Stayed 1 night in Dec 2023

10/10 Excellent

Pascal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Points forts : Calme, canal du Midi (pour courir notamment), Accueil Vélo (pour une prochaine fois).
Stayed 1 night in Oct 2023

8/10 Good

Georgeta Anca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien!Mucha tranquilidad y buen servicio!
Stayed 2 nights in Oct 2023

8/10 Good

Yvon

Stayed 1 night in Oct 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

RONAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Serge

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hôtel bien placé a proximité de u centre bon accueil Propre bon petit déjeuner dommage que dans la chambre il n'y avait pas de climatisation avec un besoin de faire quelque travaux de rafraîchissement
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fuir
Chambre vétuste,en très mauvais état et sale
Stayed 1 night in Aug 2023

4/10 Poor

Jacques

Stayed 1 night in Aug 2023

8/10 Good

SABRINA

Stayed 1 night in Aug 2023

10/10 Excellent

Henri

Stayed 1 night in Jul 2023

8/10 Good

Guylaine

Stayed 1 night in Jul 2023

8/10 Good

sarah

Stayed 1 night in Jul 2023

8/10 Good

Philippe

Stayed 1 night in Jul 2023

2/10 Terrible

PATRICK et Agnès

Disliked: Cleanliness, staff & service, property conditions & facilities
J'ai eu l'hôtelier au téléphone le jeudi pour lui signaler que, ma femme étant hospitalisée nous ne pourrions pas venir. Il m'a dit de prévenir le site qui faisait tout! N'ayant aucun document pour se faire! j'ai répondu 3 fois à ce mail, je suis contraint de donner une opinion; à part "absence" tout le reste n'a pas de sens!
Stayed 1 night in Jul 2023

8/10 Good

Dominique

Stayed 1 night in Jun 2023

10/10 Excellent

Bernard

Stayed 1 night in May 2023

10/10 Excellent

Maria Isabel

Stayed 2 nights in Mar 2023

10/10 Excellent

Marie-bernard

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Moyen et à rénover
Cet hôtel a besoin d'être rénové ainsi que les alentours. Il y a un bâtiment triste à côté de l'hôtel et le parking a de la boue et des feuilles et n'est pas entretenu. J'ai séjourné deux fois maintenant en raison de la proximité de mon travail, mais c'est la seule raison. Je trouve le personnel "indifférent" et il n'y a pas d'accueil chaleureux. Les chambres sont spacieuses mais la télévision est minuscule. La vue sur le canal est magnifique bien sûr.
Stayed 2 nights in Mar 2023

8/10 Good

Yvon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour moyen mais correct.
Séjour correct ,accueil normal sans plus,un grand lit, salle de bain trop exiguë avec un chauffage peu adapté pour la saison .breakfast moyen .
Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Hôtel agréable.
Hôtel agréable, bien situé, calme.
Stayed 1 night in Dec 2022

4/10 Poor

eric, sete

Liked: Cleanliness, staff & service, property conditions & facilities
Tres bien place assez propre bon rapport qualite prix Serviettes salles de bain petites et fines Le personnel incapable de connaitre un resto sympa
Stayed 1 night in Dec 2022

10/10 Excellent

Analía

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato excelente