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Reviews of Island Club Hotel & Apartments

4 out of 5
Island Club Hotel & Apartments
Century Boulevard, Century City, Cape Town, Western Cape

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 119 reviews" "
Rating 8 - Good. 50 out of 119 reviews" "
Rating 6 - Okay. 9 out of 119 reviews" "
Rating 4 - Poor. 6 out of 119 reviews" "
Rating 2 - Terrible. 2 out of 119 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Renjitha

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay . Staff very helpful .
Stayed 1 night in Dec 2023

4/10 Poor

Tom

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were disappointed with the hotel overall. Access to our room was difficult, across a cobbled square and through a dirty basement car park. Our room had been made up with clean linen and towels but the condition of the room overall was very poor and well below what we would have expected of a four star. The room had obviously just been painted as the paint smell was overwhelming. The sliding doors onto the terrace (also very dirty) were very difficult to open and close because of all the sand and dirt in the rails. We ended up having to leave these open all night to avoid being overwhelmed by the smell of fresh paint. This also meant that all we could hear was the sound of the giant airconditioning systems on the roof of the shopping center across the square. The floors were sticky in both the bedroom and the bathroom and did not feel or look clean. We ended up wearing shoes or socks everywhere we walked in the room which was more than a little unpleasant. Much of the furniture in the rooms was in very poor condition. Specifically the seating. Both chairs in the room were not clean. The soft desk chair was particularly unclean and heavily soiled. At check out we did mention some of the many issues we expereince with the room and were met with a shrug and a prompt goodbye. We would NOT recommend this establishment. There are significantly better and more cost effective options in and around Century City.
Stayed 1 night in Dec 2023

10/10 Excellent

TD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and calm.
Great find. Good service and not a mass produced, machine of a hotel. Great stay.
Stayed 4 nights in Nov 2023

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 minutes' walk from the Canal Walk mall; staff super helpful and friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Therese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cape Town Marathon
Stayed 5 nights in Oct 2023

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
We have rated this stay a 4 instead of a 5 and it really would have been a 5 apart from the security at the gate....confused and grumpy are the only word to describe it. Apart from that the accommodation is perfect for a stay very near shopping and for wonderful facilities. The place was very clean....and modern with our own balcony. Be prepared for the cheerful and helpful staff on the front desk...they were wonderful and would go out of their way to help. Thanks for a great stay and we would visit again.
Stayed 3 nights in Jul 2023
Response from Darren on 24 Jul 2023
Hi Derek,Thank you very much for the great feedback and we will address the security issue, you raised!Regards Darren

8/10 Good

Hennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Darren Cedras on 5 May 2023
Thank you Hennie!

6/10 Okay

shirley, providence

Travelled with family
Liked: Staff & service, amenities
The apartment I rented could have been a little more cleaner. Television didn’t work properly, dryer did not work in apartment. The owner of the property could benefit from taking a visit and upgrading. I would not recommend the apartment. However each and every staff person was phenomenal.
Response from Darren on 14 Apr 2023
Thank you for your good and constructive review, Shirley!I will definitely share your feedback with the apartment owner.Kind regards

10/10 Excellent

Crystal

Stayed 5 nights in Jan 2023
Response from Lizette on 18 Jan 2023
Good day Crystal,Thank you for taking the time to leave us such an exceptional review!We are happy that you had a marvelous stay and we trust that you made wonderful memories at the Island Club Hotel!We are looking forward to welcoming you back to your home away from home!Have a splendid day.Kind regards,Lizette ManesReservations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Darren Cedras on 31 May 2022
Thank you for your good rating! Kind regards

8/10 Good

JB

Stayed 1 night in Apr 2022
Response from Darren Cedras on 3 May 2022
Thank you so much for your feedback. We will definitely share with our TEAM!

8/10 Good

WENCUI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2021
Response from Dominique Hendricks on 18 Nov 2021
Dear Wencui We sincerely appreciate your support in choosing to stay with us, and are delighted that you enjoyed your time spent. We hope to see you again soon! Warm Regards

10/10 Excellent

Musa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2021
Response from Dominique Hendricks on 8 Nov 2021
Dear Musa We sincerely value your support in choosing to stay with us! We're delighted that you enjoyed your time spent with us, and we hope to see you again soon. Warm Regards Dominique Hendricks Hotel Manager

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel in the city
We had a comfortable stay. Although the reception area is tiny and not conducive for visits from clients or friends. However the easy walk across the Canal to the world class shopping mall makes all the difference. I would highly recommend
Stayed 1 night in Sep 2021
Response from Dominique Hendricks on 25 Sept 2021
Dear Trevor We sincerely appreciate your review, and value your feedback! We are pleased that you enjoyed your stay, including our central location. Your recommendations are appreciated! We hope to welcome you back again soon. Warm Regards

10/10 Excellent

Melton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Dominique Hendricks on 8 Feb 2021
Dear Melton Thank you so much for your 10/10 review! We are so pleased that you enjoyed your stay at Island Club Hotel & Apartments. We look forward to welcoming you back soon again!

4/10 Poor

Gabriella

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm, friendly and comfortable family Holiday
We enjoyed a 9 day family holiday with 11 family members ranging from 3 - 72 years old. The warm friendly and always accommodating staff always ensured we comfortable , well fed together with advising and guiding us with days trips and tours. We had outstanding service from Aquila at reception, Ntobela at breakfast and Dominic in management. They together with the team arranged a wheechair for mom, special /halaal breakfast option and even travel b/fast pack for our early hours departure. Island hotel is well located for Canal walk shopping and food court access as well as centrally located in Cape Town for driving to all tourist spots and areas. We will definitely return here for our next holiday in Cape Town.
Stayed 9 nights in Dec 2019

8/10 Good

NeilS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only hotel I can find in Cape Town with a proper on-site 25m laned swimming pool. Also reasonable gym. Reception staff and management excellent. Room cleaning excellent. Definitely secure and safe area.
Stayed 6 nights in Jan 2020
Response from Regards Belinda Bownes (reservation manager) on 10 Jan 2020
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Living Island Style
Very efficient check in process. Room was spacious. Room had in-room coffee/Nespresso machine. Comfortable bed and couch in the family room. Checkin agent was very helpful... advising of amenities, short cut to adjacent mall. Very quiet and discreet. Good security.
Stayed 1 night in Dec 2019
Response from Regards Belinda Bownes (reservation manager) on 20 Dec 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds

8/10 Good

Derick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Belinda Bownes (reservation manager) on 11 Oct 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds Regards

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem we had was that we booked for a family of 4 but there were only cutlery and cups for 2
Stayed 2 nights in Jul 2019
Response from Kinds Regards Belinda Bownes (reservation manager) on 13 Sept 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. We do apologies for the inconvenience.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesomely beautiful
Beautiful property, well situated by the canal walk mall. Rooms were spacious and clean. Staff amazingly friendly and professional. Will definitely go back on my next trip to cape town.
Stayed 3 nights in Jul 2019
Response from Kinds Regards Belinda Bownes (reservation manager) on 13 Sept 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and next to a huge mall where you could go to eat, go to a movie or shop. It had great amenities and a helpful and friendly staff.
Stayed 1 night in Jun 2019
Response from Reservation Manager ( Belidna Bownes) on 12 Jun 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future.

10/10 Excellent

DANIEL, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are friendly. Hotel have connecting bridge to Canal Walk Mall which is convenient for food and shopping.
Stayed 14 nights in May 2019
Response from Belinda Bownes (reservation manager) on 4 Jun 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Kinds Regards Belinda Bownes (reservation manager on 24 May 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very charming place and excellent service. I liked also the warm welcoming note signed by the Manager.
Stayed 2 nights in May 2019
Response from Belinda Bownes (reservation manager) on 19 May 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds Regards

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019
Response from Belinda Bownes ( Reservations manager) on 24 May 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future.

10/10 Excellent

Gcobisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Kinds Regards Belinda Bownes (reservation manager) on 27 Jan 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We've just returned home from an amazing stay at the Island Club Hotel & Apartments. We stayed in a 3 bedroom 2nd floor apartment and it was absolutely brilliant! We had so much space and everything we needed. I wouldn't hesitate to book this apartment again. The location is incredibly convenient with the shopping centre next door and I liked the tranquil environment that the location provided.
Stayed 12 nights in Jan 2019

10/10 Excellent

Donell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious relaxation
Stayed 1 night in Jan 2019
Response from Belinda Bownes (reservation manager) on 10 Jan 2019
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds Regards

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You cant go wrong with this Hotel
Looking for home away from home then look no longer. From arrival we where made to feel welcome by all the staff. Very spacious bedroom and clean. From the cleaning staff to waiters and managers we where treated like kings. Awesome breakfast done by chefs. Heartbroken to leave but will be back.
Stayed 8 nights in Dec 2018
Response from Belinda Bownes (reservation manager) on 26 Dec 2018
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay. Walking distance from Canel Walk mall. Felt very safe. Rooms really comfy.
Stayed 3 nights in Nov 2018
Response from Belinda Bownes (reservation manager) on 3 Dec 2018
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Belinda Bownes (reservation manager) on 3 Dec 2018
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future.

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Belinda Bownes , Reservation manager on 15 Nov 2018
Good day! We hope that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future

8/10 Good

MRJF

Ahuge Room with a view of a Mall
The hotel room was huge - as big as an apartment and was well equipped although the TV in the lounge didn't work and had an error on the screen that could not be cleared (the one in the bedroom worked fine though). Location is excellent next to a huge mall that is open till 9 pm.
Stayed 2 nights in Aug 2018
Response from Kinds Regards Belinda Bownes (reservation manager) on 18 Oct 2018
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future.

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice!
Great stay! Friendly staff, great positioning.
Stayed 4 nights in Aug 2018
Response from Belinda Bownes (reservation manager) on 15 Aug 2018
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds Regards

10/10 Excellent

pragan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Belinda Bownes (reservation manager) on 8 Aug 2018
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds Regards

10/10 Excellent

Charles, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free made to order hot breakfast. Large hotel room. 5 minute walk to the Canal Walk Mall from room and by the way their Mall is the BOMB.
Stayed 7 nights in Jul 2018
Response from Belinda Bownes ( Reservation Mananger ) on 17 Jul 2018
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds Regards

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Satisfied
I have mixed feelings about this stay. The apartment complex is beautiful (and big) with exceptional security. When the reservation at a previous hotel fell through due to flooding of our room, they were able to take us for an additional night with just 30 minutes notice. However, they will call you bright and early the next morning to come and pay the bill. I have not stayed at many places that will require a person to pay before the end of the stay (this was okay though, as we were foreign guests). Be aware to use Uber when traveling and not the taxis or the hotel arranged car services. They will charge way too much. There is a mall with lots of restaurants nearby, also restaurants near Convention Center so you don't need to venture far to eat (if you don't want to). Most of the staff were exceptional, friendly and helpful. I did not find the manager especially friendly (don't have his name, but you'll probably pick him out). Breakfast each morning was great and the workers in there are just delightful. If you ask to check out later, be sure to know that if you leave your room, you'll be locked out as the key card will still expire at the original check out time. Would have been nice to have been told this at the time we requested the later check out time. I would recommend staying for the location (Century City) and safety.
Stayed 6 nights in Jul 2018
Response from Belinda Bownes (reservation manager) on 17 Jul 2018
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Thank your for the feedback as this helps us to make changes where needed. We do like to apologies for we manager as we should be friendly at all times. Kinds Regards

8/10 Good

Ashok

Liked: Cleanliness, room comfort
Island club April 2018
Breakfast was below average . Not easy to get back into the hotel from the mall entrance . Overall a great stay , good size room with excellent view
Response from Belinda Bownes (reservation manager) on 17 Apr 2018
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Thank you for the information on our breakfast as this helps us to know where we can better our services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Clean, tidy, professional staff and a great breakfast service. Situated next to Canal Walk with a strong security presence. Overall it made our trip a comfortabl and memorable one.
Stayed 13 nights in Mar 2018
Response from Belinda Bownes ( Reservation manager) on 17 Apr 2018
Good day! We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future.

10/10 Excellent

Irshad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment! Friendly staff and centrally located
Stayed 6 nights in Jan 2018
Response from Belinda Bownes (reservation manager) on 16 Feb 2018
Good day We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds Regards

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great trip. The location was good, a large mall just across the canal with everything you need. Room includes basic housekeeping - fridge (albeit small!), microwave, dishes, cutlery, etc. Bus terminal only a few minutes away, and can get you anywhere you need to go around Cape Town. We would return to this hotel again if we were to go back to Cape Town.
Stayed 10 nights in Dec 2017
Response from Belinda Bownes (reservation manager) on 5 Jan 2018
Good day, We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel real soon in the near future. Kinds Regards

10/10 Excellent

zanele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place great service good value for money
Stayed 4 nights in Dec 2017
Response from Belinda Bownes (Reservation manager) on 5 Jan 2018
Good day, We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel real soon in the near future. Kinds Regards

10/10 Excellent

Jillian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location and friendly staff
This hotel is highly recommended to all wishing to visit Cape Town. It is centrally located, very comfortable and friendly staff.The king size bed in this room is a dream, so comfortable you will not be able to keep your eyes open once you lay down! This room gave us the option of self catering as a fridge and crockery was provided. The breakfast was amazing and the host treated us like family. The internet is good but can be a little slow at times. The access to Century City Mall is great if u fancy popping over for dinner in the evenings. My stay was just 3 nights but I loved it and will definitely be coming back!
Stayed 3 nights in Dec 2017
Response from Belinda Bownes (reservations Manager) on 5 Jan 2018
Good day, We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel real soon in the near future. Kinds Regards

6/10 Okay

Hani

Disliked: Property conditions & facilities, room comfort
Great location near to the largest shopping area
We had the 3 rooms apartment which was great, However it was freezing cold at night and non of us were able to sleep. There were not heating systems and they could not provide us with extra blankets. It seems that it was an usual thing that happened during our stay. Apart from that, great shopping, Resturants, movie theaters, playgrounds and many other activity.
Stayed 3 nights in Jul 2017
Response from Belinda Bownes on 15 Jul 2017
Good day We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future and we will be sure to inquire why we were unable to assist with extra blankets as well as looking into putting heating systems in the other two rooms, Kinds Regards

8/10 Good

Naseer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business trip
Amazing place to live and friendly staff.
Good day We are delighted to hear that you enjoyed your stay at our hotel and we hope to have you back at our hotel in the near future. Kinds Regards Belinda Bownes

4/10 Poor

Sohaib, FSD

Disliked: Property conditions & facilities
An average rated hotel. Looks like 3 star.
N/A I stayed there for 2 nights but the things that must be in a four star hotel is not there. Value for money is not good

8/10 Good

arnold, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to mall,
Comfortable suite, lounge furniture a bit dated, Tv service intermittent Breakfast great and staff friendly Secure environment Good value compared to Sea point, Camps bay