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We were given a room that had an adjoining room. We could hear people talking until the early hours of the morning. We had a 5am flight out and had very little sleep. We would stay at the hotel again if we did not have a adjoining room.
Ron
Stayed 1 night in Mar 2024
Response from Courtney on 27 Mar 2024
So sorry about the noise you could hear from your room. I have made a note that you would prefer not to be in these rooms. Hope to see you again soon,
Renovations are still underway but seem to be mostly done. Our suite was renovated and while it was nothing over the top it looked nice and was quite comfortable. Good view down the harbour. The black out blinds are really great. Staff is very friendly and outgoing. We ate in the restaurant 3 nights and it is a comfortable place with good service. Try the seafood chowder--it is on the starters menu but it is a hearty delicious meal. All in all a good centre town location, on the water, quiet.
The room was beautiful & food from Trio was delicious. But unfortunately there must have been about 50 children running up and down the hallways at night time and early morning being extremely loud; which was a disappointment and ruined the rest of my stay.
Laura
Stayed 2 nights in Feb 2024
Response from Courtney on 27 Mar 2024
So sorry about the inconvenience, please call us at the desk anytime you have any concerns and we will be happy to address them, hope to see you again soon,
8/10 Good
John
Travelled with partner
14 Feb 2024
Was not aware that parking was extra until check in, not impressed. Room was clean and comfortable but had to get heat adjusted, too hot. Very difficult to turn on shower, had to get assistance, and water was very discoloured.
The room itself was wonderful, perfect for kids with the separate rooms with lots of space. Our ironing board broke upon use. Turning the corner to go to the bathroom the shelf above the toilet sticks out a little too far and three out of five of us hit our heads on it entering the bathroom. Leaving we had to pay for parking which was a bit of a disappointment after breakfast was not continental and a quite over priced. Overall the staff was friendly and the rooms were decent.
Larissa
Stayed 1 night in Jan 2024
Response from Courtney on 27 Mar 2024
Thank you, we have fixed the towel racks in the suites!
2/10 Terrible
Matthew
28 Jan 2024
Matthew
Stayed 2 nights in Jan 2024
Response from Courtney on 27 Mar 2024
Thank you for your review, if you would like to discuss your stay further please call us at the hotel directly,
The property and cleanliness and staff were great but the party down the hall until 4 in the morning should have been shut down way earlier and the crows outside the hotel started at first sign of light and there were thousands in the trees . Second time now that I’ve stayed there.
Rob
Stayed 1 night in Dec 2023
10/10 Excellent
Len
2 Jan 2024
Liked: Property conditions & facilities
Len
Stayed 1 night in Jan 2024
Response from Courtney on 16 Jan 2024
Thank you!
10/10 Excellent
Gordon
1 Jan 2024
Gordon
Stayed 1 night in Dec 2023
Response from Courtney on 27 Mar 2024
Thank you, hope to see you again soon,
6/10 Okay
Jessica
Travelled with partner
31 Dec 2023
Liked: Staff & service, amenities
The parking situation is ridiculous. The place had so many renos and looks amazing at a glance but the shower had mould all around the bottom of it.
Expedia made a mistake with a date change on the hotel. Simon hotel assured me all was good and even upgraded my room to one with a view free of charge. Great stay, great prices, booked again.