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Reviews of Grand Fiesta Americana Coral Beach Cancun - All Inclusive

4.5 out of 5
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Blvd. Kukulcan km. 9.5, Zona Hotelera, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2160 out of 2883 reviews" "
Rating 8 - Good. 428 out of 2883 reviews" "
Rating 6 - Okay. 176 out of 2883 reviews" "
Rating 4 - Poor. 62 out of 2883 reviews" "
Rating 2 - Terrible. 57 out of 2883 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Baozhu, Boston

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This resort is old. The room is old. Food options is less in restaurants and room service. Kids menu just only few choices. Some staffs can be rude and some are nice.
Stayed 3 nights in Apr 2024

10/10 Excellent

Farhoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true 5 start hotel in every angle .clean place, excellent room service, great food and superior customer service.
Stayed 5 nights in Apr 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Apr 2024

10/10 Excellent

Pirooz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrea Pereira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about !We will come back for sure .
Stayed 6 nights in Mar 2024

10/10 Excellent

Swapnil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, lot of food options, clean beaches, and they are truly all inclusive
Stayed 4 nights in Apr 2024

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities
We love staying here, the hotel itself needs a bit of upgrading, the Spa was fabulous! But most of all the service here is like none other in Cancun. We’ve stayed in Rui’s as well, but here the service makes you want to come back!!! Thank you to Alejandro and Wilberth at the buffet, to Raquel, Carolina and Antonio at the Isla Contoy. Jose at the pool, staff at the Steakhouse, staff at La Joya, all staff they were all so friendly and welcoming!!!!
Stayed 8 nights in Apr 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Ramon, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay with us and that our spa and service exceeded your expectations. We truly appreciate your recognition of Alejandro, Wilberth, Raquel, Carolina, Antonio, Jose, and the rest of our dedicated team members. We can't wait to welcome you back for another memorable experience!

10/10 Excellent

Carla, Bethesda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean view, clean rooms, excellent dining options, staff courteous, five stars all the way definitely will be back
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Carla, Thank you so much for your kind words! We're thrilled to hear you enjoyed the beautiful ocean views, clean rooms, excellent dining options, and our courteous staff. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second trip to this hotel. Excellent experience.
Stayed 7 nights in Mar 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Lisa, Thank you for returning! We're thrilled to hear you had another excellent experience during your stay. Looking forward to welcoming you back for your third visit!

10/10 Excellent

Tammy Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the resort it was amazing, had such a wonderful time.
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Tammy, Thank you so much for your fantastic feedback! We're thrilled to hear you had an amazing time at our resort. Looking forward to welcoming you back soon!

10/10 Excellent

Muneera

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Friendly and knowledgeable. Great food. Great view. Loved it.
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Muneera, Thank you for your review! We're thrilled to hear that you enjoyed our excellent staff, delicious food, and stunning views. We can't wait to welcome you back soon!

10/10 Excellent

Bahman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed our 6-day vacation in this beautiful hotel in April 2024, and we couldn't be more satisfied. Food was great, diverse and accessible everywhere in the property. The staff was very polite and friendly. The pools and beach were clean and the overall experience was fantastic. Don't miss the gym on the third floor with its wonderful view of the sea while walking on a treadmill.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 22 Apr 2024
Dear Bahman, Thank you for sharing your wonderful experience! We're delighted to hear that you and your family enjoyed every aspect of your stay with us. Your kind words about our culinary offer, staff, and facilities mean a lot to us. We hope to welcome you back soon for another memorable vacation!

10/10 Excellent

Sean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, food, location, beach were all wonderful at this resort! Our family loved it and can’t wait to go back!
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 20 Apr 2024
Dear Sean, Thank you for sharing your fantastic experience with us! We're thrilled to hear that you and your family had such a wonderful time at our resort. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

ed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I always love being at the Grand Fiesta Americana at Coral Beach it’s like my second home. Great staff and facility.
Stayed 9 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Ed, Thank you for your wonderful review! We're thrilled to hear that Grand Fiesta Americana Coral Beach Cancun feels like your second home. Our staff takes pride in providing exceptional service, and we're delighted that you enjoyed your stay. We look forward to welcoming you back soon!

10/10 Excellent

Claudiu Teodor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. Staff was incredible, we had our room cleaned sometimea 2 times per day. Great childrens acctivities. Great tasting food and variety.
Stayed 9 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Claudiu, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed our attentive staff, engaging children's activities, and delicious variety of food. We look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Adel, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the wife and kid, I have a 2 year old, he was extremely happy. Food was great, there’s so many options. We went for 4 days and there was no way we could try all of them. Cleaning service was AMAZING. All in all I would definitely go back in the next couple of years. amazing experience for all.
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Adel, Thank you for sharing your wonderful experience! We're thrilled to hear that your 2 year old had a great time, and that you enjoyed our variety of culinary options. Our cleaning team will be delighted to know their hard work is appreciated. We can't wait to welcome you back in the future!

10/10 Excellent

Kellie

We missed the harp at the pool We didn’t get turn down service 3/6 nights The shows were too late 9pm that’s 10 pm in the states.
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Kellie, Thank you for sharing your feedback with us. We apologize for any inconvenience during your stay. We'll address this internally to enhance our guest experience. We appreciate your valuable input and hope to welcome you back for an improved stay.

10/10 Excellent

Dmitry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family resort, awesome food
Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Dmitry, Thank you for the wonderful feedback! We're delighted you enjoyed your stay and found our culinary offer awesome. We hope to welcome your family back soon!

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 or 20/10!! Great resort! Awesome people! From start to end the people are super attentive! The hotel surprised use with a few details or extras. I felt like a millionaire staying here. I will return!
Stayed 1 night in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Manuel, Thank you so much for your review! We're thrilled to hear that you had such an exceptional experience with us. We can't wait to welcome you back to create many more memorable moments together!

10/10 Excellent

Abigail

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Abigail, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Shikhil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is as described in the description and photos
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Shikhil, Thank you for your feedback! We're thrilled to hear that everything lived up to your expectations. We hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Bleron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enrique made my day. The whole staff is nice there
Stayed 7 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Bleron,Thank you for your kind words! We're thrilled to hear Enrique and our team made your day memorable. We can't wait to welcome you back soon!

10/10 Excellent

Morry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Morry, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at our resort. We look forward to welcoming you back soon!

8/10 Good

Jongwon

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Jongwon, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Hyun Duk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Hyun Duk, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Carol, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

8/10 Good

Suzanne

Stayed 7 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Suzanne, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Usman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome. Friendly staff, delicious food, clean property!
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Usman, Thank you for your kind words! We're thrilled to hear you enjoyed your stay with us. Looking forward to welcoming you back soon!

10/10 Excellent

Danya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always so nice and kind
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 20 Apr 2024
Dear Danya, Thank you for your kind words! We strive to create a welcoming atmosphere for all our guests. We hope to welcome you back soon!

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean and pool view! Food was great!
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 20 Apr 2024
Dear Andrew, Thank you for sharing! We're thrilled you enjoyed the stunning views and delicious food during your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Amr

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience with helpful staff
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 20 Apr 2024
Dear Amr, Thank you for your kind words! We're thrilled to hear you had an amazing experience with our helpful staff. Looking forward to welcoming you back in a not so far future!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely kind, friendly and helpful!
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 20 Apr 2024
Dear Mark, Thank you for your kind words! We're delighted to hear that our staff made your stay enjoyable. We hope to welcome you back on your next trip to Cancun!

10/10 Excellent

David, North Bend

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. It is on a beautiful beach and has multiple pools, with lifeguards during daytime hours. There were multiple restaurant options and 24 hour room service. The staff were extremely courteous and helpful. It was far out enough that it was not crowded, but still within 40 minutes of the airport. We will consider staying again if we travel to Cancun.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 20 Apr 2024
Dear David, Thank you for your wonderful review! We're thrilled to hear you enjoyed our beautiful beach, pools, dining options, and attentive staff. We can't wait to welcome you back on your next trip to Cancun!

10/10 Excellent

Nicole Andrei Dela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Nicole, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

TAO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the place even through a bit dated but all good
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Tao, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Jack, Bellevue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the Best in all aspects. Room is a bit outdated, but the comfort, food, service, beach, and environment made up for all these.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Jack,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your overall experience with us, from our comfort, culinary offer, service, beach, and environment. We appreciate your feedback regarding the room and will take it into consideration for future improvements. We hope to welcome you back soon!

8/10 Good

Majed

Travelled with family
Liked: Cleanliness
Thank you 🙏👍
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Majed, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Eric, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Eva Alejandra Cervantes de

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel has great quality food, very clean and also staff is super friendly always going beyond to give us the best customer service. In Viña del mar buffet our waiters were Salvador and Andres and they gave us excellent service. I highly recommend this hotel!!
Stayed 8 nights in Apr 2024
Response from Comment from Hotel Management on 19 Apr 2024
Dear Eva, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our culinary offer, cleanliness, and the exceptional service provided by Salvador and Andres. We appreciate your recommendation and hope to welcome you back soon!

6/10 Okay

Shirine

Liked: Staff & service
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Shirine, Thank you for taking the time to leave us a rating. We are sorry we were not able to meet your expectations. We hope you grant us an opportunity to change your perception.

6/10 Okay

Rosalia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Review was too long to even post so I'll make it short and sweet. Staff were rude and unhelpful except for the front desk, which were amazing. Rooms were fine, but pillows and beds very uncomfortable and thermostat was locked so it was always hot as can be in the room. Also were told we were "upgraded" to "VIP level" which was a total joke, there was no upgrade whatsoever. Pool and beach areas nice, but finding a seat is very hard and most of the chairs are covered in bird poop Food was ATROCIOUS. We are not picky people by any means but this food was borderline inedible. We ended up eating out for every meal after day 3. My husband described the fish as "cat food", and that man will eat just about anything without complaint. Drinks were at least decent, if you could get a bartender to not treat you like dirt. Also don't expect to have anything to drink before 11 am (a mimosa with breakfast would have been nice) or after 11 pm. Housekeeping was great in the beginning, but it seemed as the days passed it became lazy. No replacements on coffee cups, drink glasses from the night before left out, etc. Total experience - 5.5/10 Will not be returning.
Stayed 7 nights in Apr 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Rosalia, Thank you for taking the time to share your feedback with us. We're sorry we were not able to meet your expectations and that you didn't find our culinary offerings to your liking, as we strive to cater to diverse tastes with our numerous dining options. Regarding alcohol service, it's governed by Mexican laws, and we appreciate your understanding. On the other hand, We are glad to hear that our front desk team left a positive impression and that you enjoyed our pool and beach areas. Rest assured, We'll address your concerns with our team for improvement. Thank you for your feedback.

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful. From the room out to the beach and everything in between. Every person we spoke with was friendly and professional. It’s the perfect spot to walk down to the shops or take the ferry over to Island Mujeres. Look no further. You should stay here!
Stayed 9 nights in Mar 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Tim, Thank you for your glowing review! We're thrilled to hear you enjoyed every aspect of your stay with us, from the room to the beach and beyond. Our team takes pride in providing friendly and professional service, and we're delighted it made your experience perfect. We can't wait to welcome you back!

4/10 Poor

Sreekanth, Tustin

Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 11 Apr 2024
Dear Sreekanth, Thank you for taking the time to leave us your rating. We are sorry we were not able to meet your expectations. We hope you grant us an opportunity to change your perception.

10/10 Excellent

Yongmin, Fort Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids and wife enjoyed staying Grand Fiesta Americana Coral Beach
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Yongmin, Thank you for sharing your experience! We're thrilled to hear that your family enjoyed their stay at Grand Fiesta Americana Coral Beach Cancun. We look forward to welcoming you all back soon!

8/10 Good

Kaitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay would have been perfect had there not been a serious noise issue in the rooms due to the heavy chairs. Anytime someone in the room above moved their chair (there are 3 chairs in each room) it resulted in loud noises to the room below. This caused very poor sleep as the people above us moved their chairs all night long. This issue could be easily resolved by placing felt pads under the chair legs instead of the plastic nylon tips they currently have.
Stayed 7 nights in Mar 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Kaitlin,Thank you for sharing your feedback with us. We apologize for the disturbance caused by the noise from the chairs during your stay, we will certainly explore ways to mitigate this issue to ensure a more peaceful experience for our guests. We appreciate your understanding and hope to welcome you back soon!

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is amazing, service is excellent and beach is beautiful
Stayed 3 nights in Apr 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Oscar, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our amazing property, excellent service, and beautiful beach. We look forward to welcoming you back soon!

10/10 Excellent

Claudia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The food and drink had a plentiful variety. Pool and beach were great. Will be returning soon
Stayed 4 nights in Jan 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Claudia, Thank you for your review! We're thrilled to hear that you enjoyed our attentive staff, our wide culinary offer, and the pool and beach. We can't wait to welcome you back soon for another unforgettable stay!

10/10 Excellent

Oscar Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The place was amazing! Great service and a beautiful beach. Food quality was excellent.
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Oscar, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional service and unforgettable experiences. We hope to welcome you back again soon!

8/10 Good

Bradley, Grand Rapids

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good time.
Stayed 7 nights in Mar 2024
Response from Comment from Hotel Management on 12 Apr 2024
Dear Bradley, Thank you for your rating. We look forward to welcome you again in a not so far future!