Reception

Reviews of ibis Styles Canberra Tall Trees

3.5 out of 5
ibis Styles Canberra Tall Trees
21 Stephen Street, Ainslie, ACT

Reviews

7.8

Good

Rating 10 - Excellent. 269 out of 1000 reviews" "
Rating 8 - Good. 432 out of 1000 reviews" "
Rating 6 - Okay. 176 out of 1000 reviews" "
Rating 4 - Poor. 88 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Anthony, Highett

Disliked: Property conditions & facilities
Curtains would not close as they were broken and torn, aircon stopped working, dirty towel left in bathroom
Stayed 1 night in Feb 2024
Response from George Wenur on 1 Mar 2024
Dear Anthony,Thank you for sharing your feedback. We're sorry to hear about the issues you experienced during your stay. We apologize for the broken and torn curtains, the air conditioning not working, and the dirty towel left in the bathroom. Your comments are important to us, and we will address these issues to ensure a better experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,George Wenur

8/10 Good

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a quiet part of Canberra, however, we did have noise when people decided to ride some e-scooters up and down the road right behind the hotel (and our bedroom window) late one evening - this obviously isn't the hotel's fault, but since it is placed in a residential area there can be neighbourhood noise. The room was clean and was serviced each day. The bed and the pillows were comfortable. There was only a bar fridge and a kettle in the room with some cups. No plates, bowls or cutlery other than spoons for stirring tea/coffee and no microwave, so we had to eat out for every meal.
Stayed 4 nights in Jan 2024
Response from George Wenur on 25 Jan 2024
Dear Jessica,Thank you for taking the time to share your feedback on Expedia. We appreciate your detailed review and are pleased to learn about your overall positive experience during your stay with us in Canberra.We're glad to hear that you found our hotel to be nice and located in a quiet part of Canberra. We understand that neighbourhood noise can sometimes be a factor in residential areas, and we appreciate your understanding that this is beyond the hotel's control.We apologize for any inconvenience caused by the noise from e-scooters. Your comfort is important to us, and we will continue to explore ways to mitigate potential disturbances.It's great to know that you found the room clean, and our housekeeping services satisfactory. We also appreciate your positive comments about the comfort of the bed and pillows.We take note of your suggestions regarding the room amenities. Your feedback is important, and we will consider it in our ongoing efforts to enhance the guest experience.If there's anything specific you enjoyed during your stay or any additional comments you'd like to share, please feel free to reach out. We value your input and hope to have the opportunity to welcome you back for another positive experience.Thank you for choosing to stay with us.Warm regards,George Wenur

8/10 Good

Hans-Gerhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quiet place. good value for money. shops and public transport in walkable distance
Stayed 3 nights in Jan 2024
Response from George Wenur on 23 Jan 2024
Dear Hans-Gerhard,Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you found our hotel to be a nice and quiet place, offering good value for money. It's great that you also appreciated the convenience of having shops and public transport within walkable distance.Guest feedback is important to us, and we're pleased to know that you had a positive experience during your visit. If you have any additional comments or suggestions, please feel free to share them with us.We look forward to the possibility of welcoming you back to our hotel in the future. Thank you for choosing us for your accommodation needs.Best regards,George Wenur

4/10 Poor

Mahesh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room had carpets that were soaked in one part of the room away from the bathroom or taps. It was clear they were aware of it as the second was pushed in front of the TV in front of the room. Due to this there was a musty smell in the room. The staff were notified but no action was taken and the place remained in the same condition. The parking area was full and we had to park illegally on the road overnight and move the vehicle.
Stayed 2 nights in Jan 2024
Response from George Wenur on 19 Jan 2024
Dear Mahesh,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honest review, and we apologize for any inconvenience you experienced.We are truly sorry to hear about the issue with the soaked carpets in your room. This is not the level of service we strive to provide, and we regret that our response did not meet your expectations. Rest assured, we will investigate the matter thoroughly and take corrective measures to prevent a recurrence.Regarding the parking situation, we apologize for any inconvenience you faced due to the full parking area. We understand the importance of convenient and secure parking for our guests, and we will assess our procedures to avoid such occurrences in the future.Your feedback is valuable to us, and we would like to assure you that we are taking steps to address the issues you raised. If there is anything else you would like to share or discuss, please feel free to reach out to our management team.We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,George Wenur

10/10 Excellent

Anne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from George Wenur on 25 Jan 2024
Dear Anne,Thank you for taking the time to share your positive feedback by giving us a 5 out of 5 rating on Expedia. We are delighted to hear that you had a great experience during your stay.If there are specific highlights or aspects of your stay that stood out to you, or if there's anything we can do to ensure your future visits are just as enjoyable, please feel free to share your thoughts.We appreciate your choosing to stay with us and look forward to welcoming you back for another wonderful experience in the future.Warm regards,George Wenur

6/10 Okay

Prabhjot

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from George Wenur on 25 Jan 2024
Dear Prabhjot,Thank you for sharing your feedback by giving us a rating of 6 out of 10 on Hotels.com. We appreciate your input, and we'd love to learn more about your experience to better understand areas where we can improve.If there are specific aspects or concerns you would like to discuss or share with us, please feel free to provide additional comments. Your feedback is valuable as we strive to enhance our services and meet our guests' expectations.We hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable experience.Thank you for choosing to stay with us.Warm regards,George Wenur

10/10 Excellent

Tek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and comfortable bed. The WiFi speed is super fast. Reputable hotel brand and value for money.
Stayed 1 night in Dec 2023
Response from George Wenur on 18 Dec 2023
Dear Tek,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Room and bedding clean, curtains need to be replaced. No street noise. Everybody staying there were quiet and respectful towards each other.
Stayed 2 nights in Dec 2023
Response from George Wenur on 14 Dec 2023
Dear Rene,Thank you for taking the time to share your feedback.I will pass it on your message to our staff whom I am sure they will be very happy about it. We hope to welcome you back to our hotel very soon!Sincerely,George Wenur

10/10 Excellent

Damian, Wagga Wagga

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from George Wenur on 13 Dec 2023
Dear Damian,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur

6/10 Okay

Mike

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Our room was a "Superior Twin Room, Multiple Beds". The room size was totally inadequate for a queen and single bed. There was only one seat (in a room containing 3 bed places. Three people in this room would have been an impossible situation. The bathroom, while very clean and modern, was totally inadequate due to it's tiny size. The modern taps gave no indication of hot and cold resulting in easy scalding. The TV remote control totally failed to operate most of the time, in spite of changing the batteries.
Stayed 3 nights in Dec 2023
Response from George Wenur on 17 Dec 2023
Dear Mike,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We will look into the issues you were facing during your stay for the TV Remote. While for the size of rooms you need to choose the Executive room as this type of room has more space and have a sofa bed. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George WenurGeneral Manager

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at 4pm and the room wasn't ready until 4:20pm
Stayed 1 night in Dec 2023
Response from George Wenur on 8 Dec 2023
Dear Alexander,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are sorry to hear that you didn't have the best of stays, thank you for taking the time to provide us with your feedback.We hope to see you again so that we can provide you with the best that Tall Trees can offer!Kind regardsGeorge Wenur

6/10 Okay

Lawrence

Liked: Cleanliness
Cleanliness and towels good, Glassware needs to be refreshed, AC is tied and noisy, so turned off and opened window, but no fly screen, and was covered by blockoiut curtain, so difficult to get fresh air!
Stayed 1 night in Dec 2023
Response from George Wenur on 7 Dec 2023
Dear Lawrence,Thank you for taking the time to tell us about your experience at the ibis Styles Tall Trees. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At ibis Styles Tall Trees, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,George Wenur

8/10 Good

Fermin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are pretty good conditions, I'll definitely come back in the future.
Stayed 1 night in Dec 2023
Response from George Wenur on 5 Dec 2023
Dear Fermin,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are thrilled to hear you had a great stay and we hope to see you again next time you come to Canberra!Kind regards,George Wenur

6/10 Okay

Ruth

Stayed 3 nights in Nov 2023
Response from George Wenur on 17 Dec 2023
Dear RuthThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George WenurGeneral Manager

6/10 Okay

Lars

Disliked: Staff & service
Stayed 6 nights in Nov 2023
Response from George Wenur on 28 Nov 2023
Dear Lars,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

10/10 Excellent

Albert

Stayed 2 nights in Nov 2023
Response from George Wenur on 17 Dec 2023
Dear Albert,Thank you for the great review of our hotel! Your review is very important to us.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur

8/10 Good

carol

Stayed 1 night in Nov 2023
Response from George Wenur on 12 Dec 2023
Dear Carol,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,George Wenur

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from George Wenur on 17 Nov 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

6/10 Okay

Jude

Liked: Staff & service
Disliked: Cleanliness
Stank of cigarettes
The room smelled of cigarettes it was terrible There could have been better access to PowerPoints or some usb ports
Stayed 1 night in Oct 2023
Response from George Wenur on 17 Nov 2023
Dear Jude,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

6/10 Okay

Mark

Business traveller
Disliked: Staff & service, property conditions & facilities
Property wasn’t like it was advertised
Stayed 1 night in Oct 2023
Response from George Wenur on 17 Nov 2023
Dear Mark,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

2/10 Terrible

Anne

Stayed 1 night in Oct 2023
Response from George Wenur on 17 Nov 2023
Dear Anne,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

6/10 Okay

Lynette

Liked: Cleanliness
Disliked: Property conditions & facilities
Bathroom light not working and fridge compressor noisy
Stayed 1 night in Oct 2023
Response from George Wenur on 17 Nov 2023
Dear Lynette,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

4/10 Poor

Marcus

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hi Expedia customer service team, I like to complaint about this hotel because our room did not get clean and bedding was not done after the first night. I thought it wasn’t included but after i got home and I checked on your website it clearly mentioned house keeping. Also, we didn’t get a good sleep as the curtain in our room 209 was broken and it has a big hole and the room was very bright for us as the light outside of our window was on for the whole 2 nights of our stay. It clearly is not a 4 star hotel as it said Accor’s website. On your Expedia website, it indicated 3.5 which I trusted but am quite disappointed. Missing housekeeping is simply unprofessional. Please ask hotel for a partial refund for our disturbed sleep and lack of service. We are loyal customers of Accor and Expedia but this time we have to speak up. From disappointed customer. Look forward to hearing from your team.
Response from George Wenur on 17 Nov 2023
Dear Marcus,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

2/10 Terrible

Zheng

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No management. Visitors made terrible noise until 1:30 am in the morning. We cannot sleep for the whole night. Worst experience ever.
Stayed 2 nights in Sep 2023
Response from George Wenur on 17 Nov 2023
Dear Zheng,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,George Wenur

8/10 Good

Wei Soung

Stayed 1 night in Sep 2023
Response from George Wenur on 17 Nov 2023
Dear Wei Soung,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

8/10 Good

Leslie

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2023
Response from George Wenur on 17 Nov 2023
Dear Leslie,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay in quite back street
Stayed 1 night in Sep 2023
Response from George Wenur on 17 Nov 2023
Dear Kevin,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

8/10 Good

Yiota

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a quiet area. Big room. Friendly staff. Excellent value for money.
Stayed 2 nights in Sep 2023
Response from George Wenur on 17 Nov 2023
Dear Yiota,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

8/10 Good

Cassie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from George Wenur on 17 Nov 2023
Dear Cassie,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great location, comfy beds
Stayed 2 nights in Sep 2023

6/10 Okay

Cassandra

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room was very clean and comfortable but I would definitely not rate it as 4 stars. There were holes in the bathroom roof and cracks in all the walls and bathroom tiles.
Stayed 2 nights in Sep 2023

8/10 Good

Alfred, Doncaster East

Liked: Cleanliness, staff & service, property conditions & facilities
Bit small
Stayed 2 nights in Sep 2023

10/10 Excellent

Valerie

Stayed 1 night in Aug 2023
Response from George Wenur on 17 Nov 2023
Dear Valerie,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

8/10 Good

Carl

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and tidy. Clean linen. Basic but suited for purpose. Close to or central to all places.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jake

Stayed 1 night in Aug 2023
Response from George Wenur on 17 Nov 2023
Dear Jake,Thank you for taking the time to provide us with feedback regarding your recent stay at Ibis Styles Canberra Tall Trees - we greatly appreciate it!We are glad to hear that you had a good stay, and we hope to see you again so that we can provide the very best experience that Tall Trees can offer!Kind regards,George Wenur

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Much better experience than last time. Definitely worth paying for the larger room inside the main building.
Stayed 1 night in Aug 2023

6/10 Okay

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service
My stay in the room was generally okay, but there were a couple of significant drawbacks that affected my experience. Firstly, the neighboring room's occupants were extremely noisy throughout their stay. Their loud behavior when they arrived, returned from dinner, and departed in the morning significantly disrupted the tranquility of my stay and affected my ability to rest and relax. Secondly, the phone system in my room was not functioning, which made it challenging to communicate with the hotel staff or report the noise issue promptly. This lack of communication further compounded the problem and left me feeling frustrated and unable to address the situation effectively. On a positive note, the room itself was comfortable and met my basic needs, and the staff at the front desk seemed friendly during check-in. However, the noise disturbance and the non-functional phone system really dampened my overall experience. I understand that some disruptions are beyond the hotel's control, but I would have appreciated a more reliable communication system to promptly address any concerns during my stay. I hope the hotel management considers improving these aspects to enhance the experience of future guests
Stayed 1 night in Jul 2023

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities clean. Comfortable beds. Could use a microwave but other than that facilities comfortable. Would still recommend.

8/10 Good

Christine

Stayed 2 nights in Jul 2023

6/10 Okay

courtney

Stayed 2 nights in Jun 2023

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, convenient location that has all the necessary amenities. Very comfortable
Stayed 1 night in May 2023

8/10 Good

Lil Bahadur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Okay
Stayed 1 night in Jun 2023

10/10 Excellent

Justin

Stayed 1 night in Jun 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Was by far the best out of three motels we stayed at on our trip, being dog friendly was the icing on the cake!
Stayed 2 nights in Jun 2023

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Could do with some wall art in my room. Wasn't quite as pretty as the photos online.
Stayed 1 night in Jun 2023

8/10 Good

Phillip

Liked: Cleanliness, property conditions & facilities
Great loacation
Stayed 2 nights in Jun 2023

6/10 Okay

Lenice

Stayed 3 nights in Jun 2023

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money stay
Stayed 1 night in Jun 2023

6/10 Okay

Lorraine and Phill

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

nisheeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023