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Reviews of Cliff Castle Casino Hotel

3.5 out of 5
Cliff Castle Casino Hotel
555 Middle Verde Rd, Camp Verde, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 617 out of 1004 reviews" "
Rating 8 - Good. 239 out of 1004 reviews" "
Rating 6 - Okay. 64 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 47 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie, Phoenix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Cliff castle. It was clean, the staff friendly and the room was clean. WE enjoyed the pool and the bowling alley onsite.
Stayed 2 nights in May 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Gianni

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The wrong room was reserved, no other available accommodations, Story Tellers restaurant was out of many items and to top it off the hot tub, the one amenity we were looking forward to, was dirty and over chlorinated. How do you justify charging a 'Resort' fee when the resort amenities are unusable. We realize it is a Holiday weekend but this size and type of establishment should be able to accommodate the additional occupancy, especially at these rates. None of the employees appeared to want to be at work or make any effort to improve our stay.
Stayed 1 night in May 2024

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in May 2024

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was not enough pillows for extra ,shower head was dirty
Stayed 1 night in May 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Apr 2024

8/10 Good

peizhen

Liked: Cleanliness, staff & service, property conditions & facilities
Very good！
Stayed 2 nights in May 2024

8/10 Good

Darla

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

matthew j

Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024

6/10 Okay

Carolina S.

Good breakfast - was not included. Mattress was not very comfortable. Very hard to find the hotel entrance.
Stayed 1 night in May 2024

10/10 Excellent

John

Stayed 1 night in May 2024

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, staff friendly and organized.
Stayed 1 night in May 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very clean. The casino was fun!!
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great hotel I thought it would be a bit noisy with the casino, but quite the opposite Would recommend this hotel to all
Stayed 1 night in Apr 2024

10/10 Excellent

Sylwia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing around this area. Hotel is really nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Smoke drifted out of the smoking area into the main casino. Buffet food was sub par.
Stayed 1 night in Apr 2024

8/10 Good

diana

Stayed 1 night in Apr 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, friendly staff and fun casino
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean and the staff was very nice. The breakfast was excellent.
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet rooms, staff very attentive
Stayed 2 nights in Apr 2024

10/10 Excellent

Liz

Stayed 1 night in Apr 2024

8/10 Good

Van

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located inside of a casino. Casino was slow. Buffets was not good.
Stayed 1 night in Apr 2024

4/10 Poor

Irene

Liked: Staff & service, amenities
Disliked: Cleanliness
When I checked in I received good service. However once in my room I saw hair all over the floor and the toilet paper roll was practically empty. Even one hair in a bathroom is not acceptable and to have several on the floor is just a lack of detail.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a relaxing stay at Cliff Castle Casino Hotel. From easy valet check in, room accommodation, entertainments and food. We highly recommend this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Vance, San Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Comfortable bed. Great atmosphere and service
Stayed 1 night in Apr 2024

8/10 Good

Peter

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked that they had a smoking room. Everything else was really clean and a good place for a quick get away.
Stayed 1 night in Apr 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Everything you need is on site and 20 minutes to the redrocks
Stayed 1 night in Apr 2024

10/10 Excellent

Jackie

Travelled with family
Liked it all very clean staff were obliging food was good no complaints
Stayed 1 night in Apr 2024

10/10 Excellent

Angelique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very quiet and the staff was very respectful and easy to approach.
Stayed 2 nights in Apr 2024

8/10 Good

Deborah

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Robert J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
xxx
Stayed 1 night in Apr 2024

10/10 Excellent

Jeanene, Palm springs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the indoor pool
Stayed 1 night in Apr 2024

10/10 Excellent

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was fast and easy and the room was spacious and quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it’s a nice place, depending on your needs. The hotel is great. My room was very clean, amenities were all functional & very well maintained. It’s a big hotel with a lot of entertainment: the casino, bars, restaurants; arcade and in the room you hear nothing of all that noise (my room was on the second floor so I’m confident you hear nothing at every levels). Hotel seems pretty safe, there’s a lot of staff always walking around and the parking lot is very well lighted. Customers & locals are nice, everybody seems to be there to enjoy the casino and just have a good evening. - My one little flaw was the check-in. Initially I was upset as I had to wait for at least 15-20 minutes, but it might not be recurrent. That being said, I came down later and there was still a very long line. The issue was: when I was checking-in, there was only one woman at the counter. She seemed overwhelmed sadly for her. Later, they were 2 agents, but it was still slow. Their check-in process just seems to be a little long and their system not effective as it takes a few minutes for every customer even with a reservation. Nothing against them, but it looks like they could simplify their computer system and maybe have at least two agents at the beginning of the check-in time. Beside that little issue, nothing negative to mention. It a really nice stay and rooms are amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection!
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why would anyone stay anywhere else? Best experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably the best hotel and casino we have stayed at. No need to go to Las Vegas in the future. This casino was non smoking, great restaurants and the slot machines were fun. The staff was awesome.
Stayed 1 night in Apr 2024

8/10 Good

Christopher, Inver Grove Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was very good.
Stayed 5 nights in Mar 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Florida

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was excellent
Stayed 2 nights in Mar 2024

8/10 Good

Thomas

Stayed 1 night in Mar 2024

8/10 Good

Katherine

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice minus the weird smell. Hotel was nice. The food was terrible at the restaurant ( Storytellers) and EXTREMELY overpriced! The buffet had better food and the buffet was not great.
Stayed 2 nights in Mar 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, close to Monteczuma’s Castle, clean and convenient.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good. Hotel is really clean and the room is huge. Perfect for a night
Stayed 1 night in Mar 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Would not go again
Stayed 1 night in Mar 2024

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay. Many nearby things to do. Many choices for dining in hotel; whether it was breakfast lunch or dinner and all were very good. Convenient, complimentary soft drink and coffee bar in casino. Hot water took a long time to get hot. Sink stopper did work properly. The maid did not notice that we removed the "do not disturb" sign on door (did not double check) therefore our room was not resupplied.
Stayed 2 nights in Mar 2024

10/10 Excellent

julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, casino, bowling
Stayed 1 night in Mar 2024

8/10 Good

Deborah

Liked: Staff & service, amenities
The carpet and chair were filthy.
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, spacious, and cozy. Loved the on-site option with different dining venues. If you stay onsite at the casino hotel, you receive $5 off the breakfast buffet! :)

6/10 Okay

Noah

Stayed 2 nights in Mar 2024