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Reviews of Delta Hotels by Marriott Peterborough

4 out of 5
Delta Hotels by Marriott Peterborough
Peterborough Business Park, Lynch Wood, Peterborough, England

Reviews

7.6

Good

Rating 10 - Excellent. 15 out of 32 reviews" "
Rating 8 - Good. 5 out of 32 reviews" "
Rating 6 - Okay. 5 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 4 out of 32 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is understaffed. Everything else is great!
Stayed 2 nights in Feb 2024
Response from Charlie on 17 Feb 2024
Dear Elizabeth,I would like to thank you for taking the time to leave your feedback for us; I shall make sure that your feedback regarding our restaurant is passed to our Food & Beverage manager. I am delighted that your stay was otherwise enjoyable, and we shall hope to see you again soon.Sincerely,CharlieFront Desk

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Jessica on 22 Dec 2023
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

10/10 Excellent

jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Front desk, Tegan on 13 Dec 2023
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

10/10 Excellent

Rayhan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Dec 2023
Response from Front Desk, Tegan on 13 Dec 2023
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

8/10 Good

ross

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally a nice hotel but post Covid cost cutting has changed my perception of Marriott hotel from the higher end to more affordable
Stayed 3 nights in Nov 2023
Response from Sean on 28 Nov 2023
Dear RossThank you for taking the time to leave us with your valuable feedback. I have passed your comments over to our management team for further review. We do hope to welcome you back very soon.

10/10 Excellent

Zahid

Stayed 1 night in Aug 2023
Response from Jessica on 22 Dec 2023
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

8/10 Good

Mohammed Junaid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Poor quality bed
Everything was good, my only issue was waking with a severe backache due to the quality of the mattress.
Stayed 1 night in Nov 2023
Response from Charlie on 26 Nov 2023
Dear Mr Junaid, I would like to extend my apologies, for your experience during your stay. I am pleased that you enjoyed your time with us, regardless of the mattress issue, which I have mentioned to our housekeeping team, in order to have the issue rectified as soon as possible. We hope you will return to stay with us again soon.Sincerely,CharlieFront Desk

6/10 Okay

Frederick, ELLON

Travelled with family and small children
Liked: Cleanliness, amenities
Bathroom toiletries lacking; duvet only as wide as the bed, so my wife slept on the sofa bed. There was a conference so dining room unavailable both days of our stay, so had to eat in the bar (dinner and breakfast). Breakfast food choice fair, but chaotic, difficult food access; only one coffee machine, and staff whipping away plates and cutlery when one had hardly finished eating.
Stayed 2 nights in Nov 2023
Response from Charlie on 26 Nov 2023
Dear Frederick,I would like to this opportunity to apologise, on behalf of the entire hotel team, for the disruption you faced during your stay. We are currently coordinating on how best to ensure that hotel and conference guests can coexist, with the least disruption. I do hope that the rest of your stay was enjoyable, and that you will return to stay with us again soon.Sincerely,CharlieFront Desk

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Charlie on 20 Nov 2023
Dear Paul, We would like to thank you for taking the time to leave such a positive review; we always appreciate guest feedback, as we are always working to improve our facilities and guest experiences. We are so pleased that you enjoyed your stay with us, and we will look forward to welcoming you again soon.Sincerely,CharlieFront Desk

2/10 Terrible

Donnie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not happy didn’t refund my breakfast and room was poor
Stayed 1 night in Nov 2023
Response from Charlie on 3 Nov 2023
Dear Donnie,We are so sorry that you did not enjoy your stay. Your experience is below our standard, and I have passed on your comments to both housekeeping and the food and beverage team. We hope you will give us the chance to welcome you again.My sincerest apologies,CharlieFront Desk

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast options. Staff very helpful. Hotel clean. 10 minute drive from centre.
Stayed 1 night in Oct 2023
Response from Charlie on 3 Nov 2023
Dear Sharon,I would like to thank you for taking the time to leave your feedback; we really value your comments, and we are glad that you had an enjoyable stay. We will look forward to welcoming you again soon.Sincerely,CharlieFront Desk

10/10 Excellent

Precious

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe, clean and tidy
Amazing hotel, clean and tidy.
Stayed 3 nights in Oct 2023
Response from Charlie on 3 Nov 2023
Dear Precious,On behalf of the entire hotel team, I would like to thank you for your lovely feedback. We value your comments, and we are pleased to hear that you enjoyed your stay. We look forward to welcoming you again soon.Sincerely,CharlieFront Desk

8/10 Good

Vincent

Stayed 1 night in Oct 2023
Response from Tegan , Front Desk on 4 Nov 2023
Thank you so much for a positive rating from your recent stay with us. We hope to welcome you back in the nearer future!

2/10 Terrible

Arshad

Travelled with partner
Disliked: Property conditions & facilities
Aircon doesn’t work so couldn’t sleep all night
Stayed 1 night in Oct 2023
Response from Charlie on 3 Nov 2023
Dear Arshad,I would like to extend my apologies, on behalf of the entire team. Your experience was below our standard; please rest assured that I have passed on your comments to our maintenance team, to ensure that this issue is resolved as soon as possible. We hope you will give us the chance to welcome you again soon.Sincerely,CharlieFront Desk

10/10 Excellent

Abdulhusain

Stayed 1 night in Sep 2023
Response from Charlie on 3 Nov 2023
Dear Abdulhusain,On behalf of the entire team, I would like to thank you for taking the time to leave such a positive review. We are so happy to hear that you enjoyed your stay, and look forward to welcoming you again soon.Sincerely,CharlieFront Desk

4/10 Poor

Peter

Liked: Property conditions & facilities, room comfort
very very dissapointing
I will start with our arrival at 3.20 in the afternoon, our room was not ready, so they gave us another room. we didnt eat in the hotel on the first night, but had a drink in the bar later that night. we went out the next day and got back to our room , which had not been cleaned, went back to reception which was a long trek, to be told they only clean the rooms every 3 days, we should have been asked on check in if this was ok, but we were not, which also means no clean towels or bins emptied. we decided to have a meal in the hotel , it was ok, not one person came and asked us how our meal was , also when we has finished we waited at least 30 mins and no one came to clear the table, so we got up and left and sat just outside, they were pretty quick to bring the bill, we explained and they did offer to refund the food, but we had a glass of wine in stead. how i wish that was the end of the saga but no, we went back to our room , and went to bed, at about 11.45 the noise from the next room was so loud, that started abnout 12.30. we phoned the duty manager at 2.15, he came quickley eventually they heard him and he asked them to keep the noise down, they did not, until 3 o clock, so when we met up with family the next day it was spoiled by how tired we were. terrible stay.
Stayed 2 nights in Sep 2023
Response from Charlie on 3 Nov 2023
Dear Peter,Thank you for taking the time to share your feedback. I would like to apologise, on behalf of the entire hotel. Your experience was far below our standard. I have passed on your comments to our Food and Beverage team, and made all staff aware of the issues you experienced. We hope that you will consider staying with us again in the future, should your travels bring you back to the area.Once again, my sincerest apologies,CharlieFront Desk

2/10 Terrible

Katie

Liked: Cleanliness
Response from Charlie on 3 Nov 2023
Dear Katie,We are sorry you did not enjoy your stay with us. We hope that, whatever the issue, you will give us the chance to welcome you again.Sincerely,CharlieFront Desk

6/10 Okay

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only one choice of wine, which was below average and overpriced. Food had to be sent back as it was so dry. Disappointing. However, the room was very clean and the bed super comfortable
Stayed 1 night in Sep 2023
Response from Charlie on 3 Nov 2023
Dear Samantha,I would like to extend my apologies, on behalf of our food and beverage team, for your experience in the bar and grill, which did not meet our standards. I have passed on your comments to our restaurant manager, who will be investigating these issues, to ensure that they are resolved. I was pleased to hear that your experience was improved by the quality of the room, and hope that you will give us the chance to welcome you again soon.Sincerely,CharlieFront Desk

4/10 Poor

Daniel

Business traveller
Disliked: Staff & service, property conditions & facilities
Disappointed
I thought the hotel was dated in appearance. I wasn’t told rooms were cleaned every 3 days, which is fine, if there is a towel rail to dry wet towels on. My duvet cover was poorly fitted to the duvet, and was uncomfortable. The facilities to clean mugs in the room, and would expect in a 4 star hotel for tea and coffee to be topped up daily and mugs to be replaced with clean ones. I arrived at 22:30 on Friday after 14 hours of work, having not eaten since lunch time. I was told the restaurant was closed but I could wait until 11pm to order a sandwich which I did. I returned from work Saturday afternoon as I had an hour spare, to find my wet towels still wet, my sandwich tray still in the room and no tea bags and dirty mugs. I was disappointed and tired. I am further disappointed that I was charged £11 for ‘tray service’ and £10 for the sandwich. I am unsure how you can justify charging £21 for a chicken sandwich and leaving the plate in the room for 16 hours???
Stayed 3 nights in Aug 2023
Response from Tegan , Front Desk on 4 Nov 2023
Dear Daniel, Thank your taking your time to express your experience with us on Expedia. On behalf of our entire team, I am terribly sorry that you had a negative experience during your stay, here at the Delta by Marriott in Peterborough. I have passed your comments on to the management team to ensure that this does not occur again! I hope you give us a second chance in the nearer future.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been an awesome stay but….
Booked two rooms. On rooms TV wasn’t working properly. There is construction going on. Three days a week, they offer infant swim lessons for non-hotel guests. There were at least ten babies and their mothers in the small indoor pool. The mothers were singing baby songs and it was so loud, one could not hear anything else in the wellness building. At 8:00am I was listening to welding, grinders and hammering in the rooms near me. Hot tub wasn’t even close to hot. The food was good. Beds were comfortable. Not sure if I will stay there again.
Stayed 6 nights in Aug 2023
Response from Tegan , Front Desk on 4 Nov 2023
Dear David,I’m sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies, on behalf of the entire team that we didn’t live up to your expectations on this occasion. I’m thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our guests. We hope that you will give us the chance to welcome you again soon.

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely helpful chap on reception desk. Comfortable bed, good sized bedroom.
Stayed 1 night in Aug 2023
Response from Tegan , Front Desk on 4 Nov 2023
Dear Caroline,First of all, thank you so much for sharing your feedback with us - we really value the positive feedback. I’m so happy to hear that our team were able to help your during your stay and that the beds were comfy.We look forward to welcoming you back soon!

10/10 Excellent

Marion

Stayed 1 night in Aug 2023
Response from Tegan , Front Desk on 4 Nov 2023
Thank you so much for taking the time to leave a review. We are thrilled you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Aminata

Stayed 1 night in Aug 2023
Response from Tegan , Front Desk on 4 Nov 2023
Thank you so much for taking the time to leave a review. We are thrilled you enjoyed your stay with us. We hope to welcome you back soon!