6/10 Okay
Bethanie
Travelled with partner
18 Mar 2024
Liked: Cleanliness, property conditions & facilities
Having previously lived in the area The Quay Mill has a luxury reputation which is reflected in it pricing. We were back visiting for a wedding a decided to ‘Treat’ ourselves with a 2 night stay.
Whilst the grounds are beautiful and the leisure facilities are good (Although the jacuzzi was out of order), we found overall our stay fell below our expectations.
The pillows in our room were terrible and the replacements that eventually arrived from housekeeping were not much better.
return had accessed the room to replace the pillows but didn’t top up tea/coffee or replace dirty cups.
We paid for breakfast our first morning, but it was very chaotic with hot breakfast orders being muddled between tables (having waited a long while for it). At no point were we checked on by waiting staff -offered additional drinks etc. And the continental buffet was not being topped up (not apple or orange juice topped up in the hour we were there). So decided to head to The Pantry, nearby in Newmarket the following morning.
None of these things are deal breakers and would have been written off had we been staying at a budget chain.
Sadly I don’t think we would return for the price we paid.
Bethanie
Stayed 2 nights in Mar 2024