Rooftop pool

Reviews of Sonesta Hotel Cali

4 out of 5
Sonesta Hotel Cali
Cali 18 North No. 4 N-08, Cali, Valle del Cauca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 383 out of 648 reviews" "
Rating 8 - Good. 189 out of 648 reviews" "
Rating 6 - Okay. 50 out of 648 reviews" "
Rating 4 - Poor. 13 out of 648 reviews" "
Rating 2 - Terrible. 13 out of 648 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Gabriel, Beirut

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good hotel but nothing out of the other world as indicated
Stayed 2 nights in Mar 2024
Response from Gerencia general Sonesta Cali on 27 Mar 2024
Respected Mr. Gabriel, thank you for taking the time to evaluate our services and giving us a rating. We hope to see you again soon. Cordially, Yubiza Nieto, General Manager.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
The best hotel in Cali service is good, food is delicious but it could do better in the gym, breakfast needs more attention specially in the seating area many ppl take your table etc.
Stayed 1 night in Mar 2024
Response from Gerencia general Sonesta Cali on 26 Mar 2024
Dear Mr. Jonathan,Thank you for your feedback on your experience at our hotel. We're delighted to hear that you enjoyed our good service and delicious food. We'll take into account your observations about the gym and breakfast to further enhance our services and ensure an exceptional experience for all our guests.Best regards, Yubiza Nieto, general manager.

10/10 Excellent

Gilberto

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Gerencia general Sonesta Cali on 20 Mar 2024
Respetado Sr. Gilberto, le agredecemos el tiempo que se tomó para brindar una valoración a su estadía, nos encanta saber que cumplimos con sus expectativas, esperamos verlo pronto nuevamente, Cordialmente, Yubiza Nieto, gerente general.

8/10 Good

Ruth

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Sonesta was great, the breakfast team are very nice.
Stayed 9 nights in Feb 2024
Response from Thanks on 11 Mar 2024
For us it is very important to know the opinion of our guests, thank you for taking the time to evaluate our services and give us a good rating.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
After a month of running around Colombia, this hotel was a refreshing taste of great customer service and luxury. I very much enjoyed my stay, and will be seeking out this hotel for my next visit.
Stayed 2 nights in Feb 2024
Response from Thanks on 11 Mar 2024
Mr. Andrew, greetings from Sonesta Hotel Cali. Thank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. Once Again thank you for writing to us and we hope to see you soon. Yubiza Nieto General Manager

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is delicious.
Stayed 2 nights in Feb 2024
Response from Gerencia general Sonesta Cali on 14 Mar 2024
Mr. Gilberto, thank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. Greetings from Sonesta Hotel Cali, Cordially, Yubiza Nieto, general manager.

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place friendly staf , very good food, definitely ill be back
Stayed 2 nights in Jan 2024
Response from Gerencia general Sonesta Cali on 14 Mar 2024
Respected Mr. Carlos, thank you for taking the time to evaluate our services and giving us a perfect rating. We hope to see you again soon. Cordially, Yubiza Nieto, General Manager.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent . Wonderful staf . Delicious breakfast. Typical food of the region. Excellent restaurant for dining. And a bar for drinks.
Stayed 1 night in Jan 2024
Response from Gerencia general Sonesta Cali on 18 Mar 2024
Respected Mr. Gilberto, thank you for taking the time to give us a review about your most recent stay with us, we appreciate your comments regarding the service provided, we hope to have you back soon at the hotel. Cordially, Yubiza Nieto, General Manager.

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerencia general Sonesta Cali on 18 Mar 2024
Respected Mrs Astrid, receive a cordial greeting from sonesta hotel cali, thank you for giving us a perfect rating, every day we strive to provide excellent quality service. Cordially, Yubiza Nieto, general manager.

10/10 Excellent

William, Yonkers

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody went above and beyond to make our stay as comfortable as possible. Jonathan the Bartender at Bar&Tono Bar applied all his creativity to prepare COCKTAILS with his personal touch. Wilson, the Bellboy, was always attentive to our transportation needs, William, Paolo, and Jose at the front desk were prompt to guide us and make sure we were informed of all possible venues around the hotel. Davidson, Javier and all personnel at the restaurant and Room Service provided the best eating experience for us.
Stayed 2 nights in Jan 2024
Response from Gerencia general Sonesta Cali on 18 Mar 2024
Respected Mr. William, we are very happy to hear your comments, our priority is customer service, because our guests are the reason for our business, we are delighted to know that your stay was completely to your liking, we hope to see you again soon. Cordially, Yubiza Nieto, General Manager.

10/10 Excellent

gilberto, pawtucket

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel
Stayed 2 nights in Jan 2024
Response from Gerencia general Sonesta Cali on 18 Mar 2024
Respected MrGilberto, thank you for taking the time to give us a review, your comments about your past experience are very important to us, we hope to see you again soon. Cordially, Yubiza Nieto, General Manager.

8/10 Good

Jonathan

Liked: Staff & service, amenities
Very nice hotel in Cali id say one of the best centered Hotels however the Wifi was horrible and some areas of the hotel need remodeling/ paint but otherwise its great stay very welcoming
Stayed 3 nights in Dec 2023
Response from Gerencia general Sonesta Cali on 14 Mar 2024
Respected Mr. Jonathan, we appreciate the time you took to leave a review about your previous stay, your comments help us to continue improving and we will take them into account to avoid problems with the internet in a next opportunity, we hope to see you soon. Cordially, Yubiza Nieto, General Manager.

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gracias on 29 Dec 2023
Respetada señora LuisaGracias por tomar el tiempo para evaluar nuestros servicios y darnos una calificación perfecta. Esperamos pronto su regresoCordialmenteYubiza NietoGerente General

10/10 Excellent

Sabrina

Stayed 23 nights in Nov 2023
Response from Gracias on 29 Dec 2023
Respetada señora SabrinaApreciamos el tiempo que dedicó para evaluar nuestros servicios y otorgarnos una calificación de cinco estrellas. Esperamos pronto de nuevo su visita.CordialmenteYubiza NietoGerente General

10/10 Excellent

Jesus

Stayed 2 nights in Dec 2023
Response from Gracias on 3 Jan 2024
Respetado señor JesusGracias por tomar el tiempo para evaluarnos y compartir su percepción de nuestros servicios a través de su calificación. Esperamos pronto su visitaCordialmenteYubiza NietoGerente General

10/10 Excellent

Nelson, Kitchener

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Make sure to have coffee at the room
Stayed 1 night in Oct 2023
Response from Thanks on 4 Dec 2023
Dear Mr NelsonThank you for taking the time to share us about your experience at our hotel, your comments about our room services because we are always looking for ways to improve our service. We hope to see you soon againBest regardsYubiza NietoGeneral Manager

10/10 Excellent

johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio de todos los que trabajan en el hotel. Reflejan un excelente trato entre ellos y aún más con los clientes. Feliz de estar en el hotel. Gracias a cada uno
Stayed 1 night in Nov 2023
Response from Gracias on 3 Nov 2023
Apreciada johannaApreciamos el tiempo que dedicó para evaluar nuestros servicios, sus maravillosos comentarios son halagadores por que todo el tiempo estamos en la búsqueda de dejar huella en la memoria de nuestros visitantes. Esperamos pronto volver a tener el gusto de atenderle.Cordialmente Yubiza NietoGerente General

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Gracias on 30 Oct 2023
Apreciado señor GilbertoGracias por tomar el tiempo para evaluar nuestros servicios y darnos una calificación perfecta. Esperamos volver a tener el gusto de atenderle.CordialmenteYubiza NietoGerente General

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service thank you
Stayed 2 nights in Oct 2023
Response from Thanks on 30 Oct 2023
Dear Mr NelsonIt's a pleasure to read your comments about our service Once again thank you to write us and we hope to see you soon!Best RegardsYubiza NietoGeneral Manager

8/10 Good

Monica

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Gracias on 30 Oct 2023
Respetada señora MonicaApreciamos el tiempo que dedicó para evaluar nuestros servicios y otorgarnos una calificación de cinco estrellas. Esperamos volver a tener el gusto de atenderle.Cordialmente Yubiza NietoGerente General

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding services
Dear Hotel Management I am writing to express my utmost satisfaction and gratitude for the exceptional experience I had during my recent stay at Sonesto Hotel. From the moment I arrived, I was greeted with warmth and hospitality that set the tone for the rest of my stay. The staff members were courteous, attentive, and dedicated to ensuring a delightful visit for every guest. However, I wanted to take a moment to specifically acknowledge an outstanding member of your team, Marisol, the housekeeper. Dedication to her role went above and beyond all expectations. It was clear that she took great pride in her work and genuinely cared about ensuring the comfort and satisfaction of her guests. Her attention to detail was remarkable; the cleanliness and tidiness of my room were consistently impeccable. Marisol went the extra mile to cater to my individual needs and preferences. She took the time to understand my requirements and make certain that every aspect of my room was tailored to my liking. Her outstanding level of care and professionalism left a lasting impression on me.I truly believe that Marisol is an outstanding asset to your hotel, and I would wholeheartedly recommend her to anyone seeking exceptional service. Her dedication, passion, and genuine care for her guests make her an exemplary team member.In conclusion, I want to express my gratitude to the entire entire staff at Sonesto Hotel for creating an unforgettable experience. Anthony
Stayed 4 nights in Oct 2023
Response from Thanks on 12 Oct 2023
Dear Mr AnthonyWe appreciate the time that you spend to write these woderful words about our work team. your beautiful words are flattering because all time we are looking for ways to make a mark in the memory our guest. We hope to see you soon again.Best regardsYubiza NietoGeneral Manager

10/10 Excellent

Vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect hotel for stay in Cali.
Stayed 2 nights in Sep 2023
Response from Thanks on 6 Oct 2023
Dear Mr VicenzoThank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. Best RegardsYubiza NietoGeneral Manager

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel ok for the price
Stayed 1 night in Sep 2023
Response from Thanks on 6 Oct 2023
Dear Mr SteveWe have received your Comments about our service. Believe me it is a pleasure for us that you inform us about the experiences presented at our hotel.Best RegardsYubiza NietoGeneral Manager

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Nice layout bedrooms
Stayed 1 night in Sep 2023
Response from Thanks on 6 Oct 2023
Dear Mr DavidWe have received your Comments through Expedia. com about our service. Believe me it is a pleasure for us that you inform us about the experiences presented at our hotel.Best RegardsYubiza NietoGeneral Manager

10/10 Excellent

Oscar Marino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was perfect !!
Stayed 1 night in Sep 2023
Response from Thanks on 6 Oct 2023
Dear Mr Oscar MarinoThank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. Best RegardsYubiza NietoGeneral Manager

6/10 Okay

Jessica, Abingdon

Liked: Staff & service, amenities
Bed was horrible. Food options
Stayed 2 nights in Sep 2023
Response from Thanks on 6 Oct 2023
Respetada señora JessicaThank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sonesta Hotel Cali. We apologize for the inconvenience presented.Best regards Yubiza NietoGeneral Manager

10/10 Excellent

Alicia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Primera visita a Cali
El hotel es muy bonito, muy buena ubicación, colmado, restaurantes cerca. Lo recomiendo.
Stayed 2 nights in Aug 2023
Response from Agradecimiento on 22 Aug 2023
Respetada señora AliciaApreciamos El tiempo que dedicó para evaluar nuestros servicios y brindarnos una calificación cinco estrellas. Esperamos volver a tener el gusto de atenderle .CordialmenteYubiza NietoGerente General

8/10 Good

Kenny

Travelled with partner
The facility was new. They went out of their way to make the guest happy.
Stayed 7 nights in Aug 2023
Response from we apreciate on 22 Aug 2023
Dear Mr KennyThank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. We hope to see you again.Best regardsYubiza NietoGeneral Manager

10/10 Excellent

Farah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from we apreciate on 8 Aug 2023
Dear Mr FarahThank you for taking the time to evaluate our service and give us your calification about your experience at our hotel. We hope to see you again.Best RegardsYubiza NietoGeneral Manager

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I booked one of the big sweets which was cool because it had two bathrooms. There wasn't a balcony. The bed was good. Breakfast was okay. I didn't really partake in the restaurants.
Stayed 2 nights in Jul 2023
Response from we apreciate on 24 Jul 2023
Dear Ms ChrisThank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. we hope to see you again.Best RegardsYubiza Nieto General Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Agradecimiento on 24 Jul 2023
Estimado señor ChrisGracias por tomar el tiempo para evaluar nuestros servicios y darnos una muy buena calificación. Esperamos pronto tener el gusto de atenderle.Cordialmente Yubiza NietoGerente General

10/10 Excellent

Natasha Van Den

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jun 2023
Response from Agradecimiento on 23 Jul 2023
Respetada señora Van Den Ante todo, le damos gracias por dedicarnos un poco de su tiempo para evaluar nuestros servicios y por la calificación de cinco estrellas que nos otorgó. Esperamos volver a tener el gusto de atenderle en el futuro.Cordialmente Yubiza NietoGerente General

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service.
Stayed 7 nights in Jun 2023
Response from Agradecimiento on 23 Jul 2023
Estimado señor RafaelGracias por tomar el tiempo para evaluar nuestros servicios y darnos una calificación perfecta. Nos alegra inmensamente saber que nuestro hotel fue de su total agrado. Esperamos pronto su regreso.Cordialmente Yubiza NietoGerente General

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and professional. i had an issue with the toilet in my room. i would stay here again.
Stayed 3 nights in Jun 2023
Response from thank you. on 28 Jun 2023
Dear Ms TerenceIt is a pleasure to read your comments about your satisfaction in the services offered. Once again, thanks for writing and we hope to see you soonBest regards,Yubiza NietoGeneral Manager

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Clean great location
Stayed 3 nights in Jun 2023
Response from thank you. on 28 Jun 2023
Dear Mr JesúsIt's a pleasure to read your comments about our clean and location. Once again thank you to write us and we hope to see you soon!.Best regardsYubiza NietoGeneral Manager

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel felt safe but the area around it did not.
Stayed 2 nights in Jun 2023
Response from thank you. on 28 Jun 2023
Dear Mr RyanThank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. We hope to see you again soon.Best RegardsYubiza NietoGeneral Manager

6/10 Okay

Timothy

Stayed 4 nights in Jun 2023
Response from agradecimiento on 28 Jun 2023
Respetado señor TimothyApreciamos el tiempo que dedicó para evaluar nuestro servicio, lamentamos que no haya sido la experiencia mas satisfactoria. Esperamos de nuevo su visita.Cordialmente Yubiza NietoGerente General

8/10 Good

Sandra V

Stayed 1 night in Jun 2023
Response from agradecimiento on 28 Jun 2023
Respetada señora Sandra V Agradecemos el tiempo que dedicó para evaluar nuestro servicio , nos encanta que su visita haya sido agradable.Cordialmente Yubiza NietoGerente General.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient & great location
Stayed 3 nights in May 2023
Response from thank you. on 31 May 2023
Dear Mr JoseThank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. We hope to see you again. Best RegardsYubiza NietoGeneral Manager

6/10 Okay

Diana P, Cary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay. Because it's located next to a clinic, the area is busy and noisy. The good part is that staff is really nice. Tip: ask for menu before ordering any drinks at this place as they are costly.
Stayed 1 night in Apr 2023
Response from thank you. on 31 May 2023
Dear Ms Diana Thank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. We so sorry not having met your expectations.Best regardsYubiza NietoGeneral Manager

10/10 Excellent

ORLANDO

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Agradecimientos on 28 Apr 2023
Respetado señor Orlando Ante todo, le damos gracias por dedicarnos un poco de su tiempo para evaluar nuestros servicios y por la calificación de cinco estrellas que nos otorgó. Esperamos volver a tener el gusto de atenderle.Cordialmente Yubiza NietoGerente General

8/10 Good

Donnie

Stayed 1 night in Apr 2023
Response from agradecimiento on 31 May 2023
Respetada/o DonnieSiempre ha sido nuestra política de calidad el poderle brindar el mejor servicio y estar dispuestos a hacer lo que sea necesario para que nuestros huéspedes estén satisfechos. Esperamos volver a tener el gusto de atenderle.Cordialmente Yubiza NietoGerente General

8/10 Good

ANDRES

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very Ample Suites.
Stayed 1 night in Mar 2023
Response from Thank´s a lot on 18 Apr 2023
Dear Mr Andres Thank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. We hope to see you again soon. Sincerely, Yubiza Nieto General Manager.

10/10 Excellent

Mirellys

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Espectacular!
Excelente servicio y amabilidad. La comida del restaurant exquisita y bien presentada. Las habitaciones súper cómodas, limpias y bellas!
Stayed 2 nights in Mar 2023
Response from Agradecimientos on 31 Mar 2023
Respetada señora MirellysPara nosotros es muy importante conocer la opinión de nuestros visitantes, gracias por tomar el tiempo para evaluar nuestros servicios y darnos una calificación perfecta. Esperamos volver a tener el gusto de atenderle.Cordialmente Yubiza NietoGerente General

2/10 Terrible

Jerolamon

Disliked: Cleanliness, staff & service, property conditions & facilities
They wouldn’t allow cancellation
Stayed 4 nights in Mar 2023
Response from Thank´s a lot on 21 Mar 2023
Dear Mr JerolamonThank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sonesta Hotel Cali.Best regards Yubiza Nieto General Manager

10/10 Excellent

Jabari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel nice rooms
Stayed 2 nights in Mar 2023
Response from Thank´s a lot on 21 Mar 2023
Dear Mr JabariThank you for taking the time to share us about your experience at our hotel, we are happy for your comments comfortable rooms, because we are always looking for ways to improve our service.Best regardsYubiza Nieto Gerente General

4/10 Poor

Danielle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Everything was good until,MR JESUS MARQUEZ , was not upto date with practices and didnt honor my documents (im a dual citizen of colombia) when he didnt find a stamp in either my U.S or Colombian passport, to waive the fee..not knowing that theres new technology in passport control that doesnt leave passport stamps any longer, called, BIOMIG, which i used, calling me a Liar, therefore denying a room key until the fee was paid. US$20.(89KCOP) ,which i endee up paying.. the solution, they gave me was to go to the airport next day on my personal time , and asked for proof so they can refund me,; which i found absurd,since i was running errands for next day,i was promised to be contacted by MANAGER LORENA FIGEROA, but she never reached out to me.. also every minibar item and even coffee has a price.. for in room consumption.. pitiful... Do not leave a Credit card with them.. every has a cost and they are abusive.. I dont recommend this hotel I found this to be Rude and Disrespectful
Stayed 2 nights in Mar 2023
Response from Thank´s a lot on 21 Mar 2023
Dear Ms DanielleThank you for taking the time to evaluate our service and sharing a review about your experience at our hotel. We hace spoken with the people of the Dian request the migratory stamp to make the tax exemption.an indeed, we need itWe hope you understand us.Best regardsYubiza NietoGeneral Manager

10/10 Excellent

Jonathan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Hotel in Cali, very accommodating and up to date. The Breakfast is spectacular and we enjoyed our stay and will be coming back when in Cali. Thanks so much
Stayed 2 nights in Mar 2023
Response from Thank´s a lot on 21 Mar 2023
Respetado señor JonathanIt's a pleasure to read your comments about our breakfast an or commfort Once again thank you to write us and we hope to see you soon!Best regardsYubiza Nieto General Manager

10/10 Excellent

Lizamar

Liked: Staff & service, amenities, property conditions & facilities
Excellent property, shower cleaning should improve, there was visible mold. Other than than everything was perfect
Stayed 2 nights in Feb 2023
Response from Thank´s a lot on 25 Feb 2023
Dear LizamarThank you for taking the time to share us about your experience at our hotel, we are happy for your comments about our cleanliness and comfortable property, the friendliness of our staff, because we are always looking for ways to improve our service. We hope to see you soon.Best regardsYubiza Nieto General Manager

6/10 Okay

Andres

Stayed on the 12th floor and there was a lingering foul/ sewer smell everyday. Spa needed to be reserved with days in advance. Short hair employee/ server seemed like the leader in the breakfast area gave the best customer service. Hotel charges for a tax for colombian citizens which are also american citizens but we verified on our departure and immigration is not provinding a recipt. Also asked other americans and they said they were not asked for any receipt
Response from Thank´s a lot on 25 Feb 2023
Dear Mr Andres Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sonesta Hotel Cali We so sorry about your comments.Best RegardsYubiza Nieto General Manager.