City Suite, 1 Bedroom | Private kitchen
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Reviews of O Stays Ovation

3.5 out of 5
O Stays Ovation
517 15th Ave SW, Calgary, AB

Reviews

6.8
Rating 10 - Excellent. 30 out of 177 reviews" "
Rating 8 - Good. 72 out of 177 reviews" "
Rating 6 - Okay. 37 out of 177 reviews" "
Rating 4 - Poor. 23 out of 177 reviews" "
Rating 2 - Terrible. 15 out of 177 reviews" "

7.6/10

Cleanliness

6.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Dirty
There was old food from previous people. Dishwasher was full of dishes from previous people. Entrance was covered in ice
Stayed 2 nights in Dec 2017
Response from Lisa on 8 Jan 2018
Hello Anonymous Our building has been under maintenance for some time with no guests staying in Ovation. Would you please proved us with more information and the dates you stayed so we can look further into this please. Kind Regards Ostays Front Desk Team

2/10 Terrible

Luc, Canmore

Disliked: Cleanliness, property conditions & facilities, room comfort
Renovation
We showed up to a room that was getting renovated. Not impressed at all. We were unable to get our refund. The only way that we weren’t going to loose our money was to upgrade our room. At first I wanted nothing to do with this building. Luckily the second room we got was not under renovation. In the end it all worked out. But I had to miss the first period of the hockey game that we came out to see.
Stayed 1 night in Dec 2017
Response from O Stays- A on 4 Jan 2018
Hi Luc, I'm so sorry to hear about your experience and missing the first period of the hockey game. I will be looking into how this booking error occurred. I hope you give us another opportunity to provide accommodations for you in 2018!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and value for money
One major problem was that there is no one at the site; and on ehas to find their office first to enter the hotel - NOT good if you arrive late evenings. Also, not having anyone on site is worrying for anyone new to Calgary - no one to ask for help, no one to get you a taxe...
Stayed 2 nights in Nov 2017
Response from Sarah on 5 Dec 2017
Thank you for your review, and please note our new check in policy is for one of our staff to meet you at the building, and answer any questions you may have at the time. We hope to welcome you back again soon.

4/10 Poor

Jack, BC

Cold Comfort
Heat in the apartment was turned to minimum and took days to come up to about 20 degrees.
Stayed 5 nights in Nov 2017

8/10 Good

dk, alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice area. Quiet and convenient
The room was very clean and comfortable. The heat was not on but l was able to adjust it.
Stayed 1 night in Oct 2017
Response from Sarah on 7 Nov 2017
Thank you and we hope to welcome you back again soon.

8/10 Good

Rachel, Owen Sound

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the closeness to downtown and parkd
My son lives close, did not have a car so parking was not a problem, love the are and convenient
Stayed 4 nights in Oct 2017
Response from Sarah on 7 Nov 2017
Thank you, we hope to welcome you back again soon

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice central location
Bathroom really dusty and washing machine didn't work. No parking we has no credit card to park in the back so had to move the car every 2 hours.
Stayed 7 nights in Oct 2017
Thank you for your review, and we have reviewed our cleanliness standards in order to ensure that this doesn't happen again. We hope to welcome you back again in the future, and we do have locations where parking is included. Sarah

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Great location. Loved the suite. The tv I could not control the volume and the couch had a footprint on it from previous guest.
Stayed 1 night in Oct 2017

6/10 Okay

Steve

Disliked: Room comfort
Average and noisy
The windows of the condo I had faced an extremely noisy lane at night and the windows didn't seal compounding the noise problem. The blinds didn't function well either. So sleep was hard to come by. The condo was fine, clean, nothing special but then its cheap so it was exactly as expected. A different condo in the same building might have a different noise outcome, but I'd suggest if you are looking for inexpensive condo, try a different location.
Stayed 4 nights in Sep 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Felt more like a hostel than hotel - no deadbolt d
The check in is in a different building a few streets away. This is not clear when you arrive. They take and hold a 500 dollar preauthorization for damage even days after your stay, which is extreme. The building is poorly marked if you are not looking you will miss it. Parking is limited and very expensive if you use the 5 parking stalls at the building (22 dollars). Room we stayed in had no dead bolt and we felt unsafe as there was a violent altercation outside our room and could not secure our door outside using the code "lock". Doors slamming all night, people knocking on our door, busy/loud back street = no sleep. Inside room was OK clean but felt very used and not fresh. Should have stayed somewhere else for the 154 dollar we were charged.
Stayed 1 night in Sep 2017

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good with minor issues
I really enjoyed my stay here, was a good location only 5 blocks for downtown events. The place was easy to find and get into. Not having to carry around an extra set of keys was a bonus I didn't expect. There were problems such as parking there is only 5 stalls out but with indigo parking, and street parking was scares. Pillows could have had been better they were thin and had to use botg to sleep comfortablely.
Stayed 2 nights in Sep 2017

6/10 Okay

Chris

Liked: Cleanliness
Ok
It was ok. Wasn't clear that check-in was at a different building. It was nice of them to allow us early check-in due to a wedding we were attending that evening. Location is good for downtown access, but gets a little sketchy in the evening.
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was really good but didn't like how i called and left a voice message for my final invoice and nobody call me back.
Stayed 2 nights in Jul 2017
Response from Sarah on 29 Jul 2017
Thank you for your feedback, and I want to let you know that we are in the midst of upgrading our phone system to ensure better response time. We hope to welcome you back again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Central Calgary
Expedia lists the actual location of the hotel, but never tells you the check in place where you are given access is a different spot. (needed to call the number and get address). If your in a uber or taxi this can be an extra cost. They use Codes to let you into the building and room. The building code was correct, I had to wait 20 minutes for a maintenance guy to give me the correct code to my room because the initial code was wrong. They have a one unit washer/dryer - the washer part does well, don't expect clothes to be dry, needed to set them out and dry outside of dryer. The remote control for the TV didn't contain batteries.
Stayed 2 nights in Jul 2017
Response from Sarah on 29 Jul 2017
Thank you for your review. We hope to welcome you back again in the future- we have other properties with in suite laundry, and would be happy to review options with you to ensure the suite meets your ideal needs.

4/10 Poor

Manshan V

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
There is reason that the place is inexpensive
It's a very old low raise condo. It is inexpensive but lots of trade-off. The bed is not comfortable, very noisy neighbourhood (next to restaurants and parking lots) and no A/C.
Stayed 3 nights in Jun 2017
Thank you for your review. The Ovation is a great budget option with modern designed suites in a centrally located area. We hope to welcome you back again soon.

6/10 Okay

Brenna, Calgary

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice but needs to be more clear
I stayed at the 15th av Condos and rented a bachelor for 3 nights, mid week. The price was cheaper compared to the hotels and the location was decent and would be have been really great but I had a few issues. First, they never said that the reception/checking was in a separate building, several blocks away. If I hadn't of kept my rental car, which was purely by luck, it would have taken me a cab down and back wth all my stuff. When I asked the receptionist why I didn't get notified and why it wasn't in BOLD when I made the reservation, she said she tried to call me, which I had no missed calls after I confirmed the number she had, and she said she emailed me, of which I did not receive. I did however receive and email asking my how my check-in went... strange. Anyways, the locks are keyless so she gave me the Code and off I went. FYI 500$ damage deposit! I came back the first day and noticed that someone had been in my condo to patch a couple holes in the door, which I was ticked off about because I didn't want anyone in the room, but there was no 'do not disturb ' sign available. All in all, it was nice to stay in a condo vs a hotel but the hallways were noisy and seemed kinda sketchy overall.

8/10 Good

al , Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Large Space
This is very well located just south of 17th Ave and 4th Street . With lots of restaurants and breakfasts places . The staff were excellent and the suite was very clean . It's a low rise so it's easy to get in and out of the suite but it's not great if you are have a lot or heavy luggage .

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
More space than a regular hotel
Great location; walking distance to a number of our favourite places in Calgary. Fully equipped room. Larger than a regular hotel. Bed was comfortable.

8/10 Good

Sarah, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious and comfortable
This suite was clean, spacious, and really well located- I liked being able to walk to 17th avenue to explore, and my office downtown was only a 10 minute walk. It is a great budget option that I would stay in again.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't even make it in the door
The abusively rude hotel staff pointed out that although Expedia accepted friends visa-debit payment, they would not honour it. We were abruptly turned away.

2/10 Terrible

raboid, fernie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A polished turd
The building its self looked like a half renovated crack house. Entry was old creaky and smelly. The room it's self was ok but not for that price. You had to actually check in about 5 blocks away from the actual apartment. They hold a $500 security deposit for over a week for an absolute dive of a place where an average hotel only takes $150 and returns it sooner. The parking at the back of the building which should be free is charged at an additional $15 a day and it's in the back alleyway where the car is sure to be broken into and is right next to the path where they run the laundry trolley down of which the guy ran the trolley into my car three times. And finally the room was advertised for $80 a night BUT if I wasn't totally paying attention after paying and realising after Expedia puts on their charge and a cleaning fee. The room ended up being $226 or so. Now for the same price we could have stayed at the remade with secure parking

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not so good. Noises could easily be heard from the hallway. The bed creaked, which kept waking me in my sleep, and the television had very few channels. Lastly, check-in was at a separate location, several kilometres away.

2/10 Terrible

kevin, red deer

Disliked: Staff & service, property conditions & facilities, room comfort
Don't do it
Got charged extra fees that were over 50% of the room cost. They wouldn't cancel after booking. Could not check in before 4 or after 9. Had to check into a different location and then go 6 blocks to the run down condo they call a hotel. Just stay at a hotel.

4/10 Poor

Molly, USA

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Cold, dreary and scary to stay at alone....
Checked in with no knowledge an extra $60 in fees would be added to nightly rate. Room was cold, dreary and scary. Also very, very loud. I was 90% underground, which made it scarily easy for someone to crawl in through a window that was on the ground outside. Laundry also sisnt work and was given no notice of that (which was the BIG reason I picked this place) but the HASSLE of driving back to a different address (where you have to check in) to ask for a room change wasn't worth it. No TV in room. No couch in living space- only 2 cold chairs. Awful experience for first time and only night in Calgary.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Mathew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude
Hotel said I could park my car outside. Went to get my car in the morning and it was towed and had to pay $200 to get it out of impound. Came back to the hotel and fire alarm was on and had to wait outside in the cold for an hour. Random cleaning guy came to the door, didnt knock just came in and was rude. Dirty towels were left in laundry machineAlso, wanted to check out a day early and they wouldnt refund me because it wasnt 7 days notice!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice apartment style hotel room. Very comfortable
I have never had so many emails for one booking before. I think this hotel sent me seven emails before I even arrived and then 1 on my last night and 3 or 4 after I left. Absolute madness.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and comfortable accommodations.
We enjoyed our stay at the O hotel suites condo. It was a quick walk to downtown Calgary and to a variety of restaurants and shops.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Easy Check in and out, great facilities and friendly staff

10/10 Excellent

deon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is a great location the concept is great i would love to invest in it

10/10 Excellent

B&J, North Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Enjoyed our stay and especially because it was walking distance to some great restaurants. Room was warm when we arrived as it was a warm day and no AC but opened windows and it cooled down after sunset. It was a bit noisy with windows open but second night with windows closed it was fine. Comfortable bed and relaxing suite. TV needs directions on how to use it as no stations could be found...3 different remotes made it difficult. Nice Keurig coffee maker but NO coffee! Parking is about $16/day from pay station behind building and is not guaranteed to find space. Even with these little quirks we would stay here again if visiting Calgary.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Amber, Akl

Liked: Cleanliness, room comfort
Good facilities, size & location
After 9pm access took a bit of work & 2nd floor with large suitcase & no elevator a challenge for 60+ guest. Blinds were tied off so letting light in also tricky. Plus side, as above clean, good size, facilities & location

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
bed not comfortable, parking was difficult
bed not comfortable, parking was difficult... hotel staff doesn't pick up phone, you have to go in person.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Great Value
It was good. Fairly quiet considering the restaurants and pubs in the area. Quite close to downtown so it was easy for me to get where I needed to be quickly.

6/10 Okay

michael, Brisbane Australia

Liked: Cleanliness, staff & service
Calgary stampede
Good although no washing machine

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
not impressed this time
unlike a previous stay, I had to commute to another building to sign in and get the access codes to this building. These suites are apartments that have been remodeled and there is only door access codes to get into the building and the suite. This one is located right beside a bar and their noisy parking lot. Staying alone, I never felt completely safe and even though I reserved with ample time, I was given the choice on room beside the parking lot. No common sense given to a single female traveller with window blinds that didn't fully close overlooking a parking lot.

6/10 Okay

Ken, Toronto

Liked: Staff & service, room comfort
Meh......
I noticed that my rate was only what I found online for 1 of the two nights. They somehow charged me an extra $20-30 for the 2nd night (Monday and Tuesday night). The check in for the condo is not on sight, which is inconvenient, especially if you do not have a car like myself. Getting transportation to check in and come back just adds to the expense. When I arrived there were dirty towels on the floor between the bathtub and toilet. Overall the room is fine for one or a couple, the location is right downtown which makes getting around downtown without a car easy. Parking is extra if you do have a car $15 per 24hrs. Between charging more for the 2nd night and seeing dirty towels on the floor as soon as you walk in, I'd just spend more money for the actual hotel downtown next time.

10/10 Excellent

kat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space for longer stay, bit loud next door
Great to have a mini apartment to stay in. Kitchen and seperate bedroom are perfect for longer stay. The parking can add $30 bucks a day though, factor that in.

6/10 Okay

Verified traveller

Liked: Room comfort
Hotel was nice. I don't recommend using the washing machines in the room as they left our clothes smelling horrible and the dry setting wouldn't work. Parking was very expensive as well.

8/10 Good

Yahweh

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a good experience, the pople in the office are awesome, very very helpful abd patient, im pretty happy with it

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Too expensive for the service they provide
The place is more like air b&b

6/10 Okay

Courtney

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

8/10 Good

Caroline, Ottawa

Liked: Cleanliness, property conditions & facilities, room comfort
Great location but bed not comfortable
The location was great and we enjoyed having the extra space with a separate bedroom. My only main complaint was that the bed was not very comfortable and seemed smaller than a queen sized bed. Having the room cleaned and towels changed on the third day as part of the stay is needed and should not be an extra charge.

6/10 Okay

Cory

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Charp, Toronto, ON

Liked: Staff & service, room comfort
Spacious hotel, good location, but noisy
The Ovation suite looks just like the photo. Great amount of space. Big desk for working. Comfortable bed. The sheets and bathroom were cleaned well. The kettle provided had white chalk-like layer caked onto the inside, so I ended up just microwaving the water for tea. It would have been nice to more basic condiments there so you don't have to buy an entire bottle of olive oil for a short stay. The biggest downfall was how noisy the room was. The floors are very hollow, so I could hear every step in the hallway and above me, right up until 4/5 in the morning. The person above me put their washing machine on over night, and the entire floor was vibrating above me. Doors slammed loudly in the hallways, so even with headphones I didn't get much sleep. The parking lot beside my room was also very loud with people laughing/yelling/slamming car doors well into the morning hours. I'm in Calgary for work often, and getting rest is important, so I likely wouldn't come back for the reason that it was just too loud.

4/10 Poor

Kendra, Philadelphia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Overall my stay was disappointing upon arriving at the hotel the room was under construction. An employee helped rectify the issue and assigned us a new room. Though mostly clean after getting settled there was ladies underwear under the bed, the dead bolt didn't work and the walls were so thin we heard constant noise from other guests throughout the night. There is a lot of potential for a great stay but this just missed the mark.