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Reviews of Hôtel Metropol

3 out of 5
Hôtel Metropol
45 Quai du Rhin, Calais, Pas-de-Calais

Reviews

8.2

Very good

Rating 10 - Excellent. 73 out of 193 reviews" "
Rating 8 - Good. 76 out of 193 reviews" "
Rating 6 - Okay. 29 out of 193 reviews" "
Rating 4 - Poor. 6 out of 193 reviews" "
Rating 2 - Terrible. 9 out of 193 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in the Metropole many times on the last night of our holiday. New to the room was a kettle, tea & coffee. A good from us. We particularly like staying here, because there is a locked garage, so we feel safe leaving things in the car on our final night in France.
Stayed 1 night in May 2024
Response from P.VDB on 20 May 2024
Dear madam,Thank you for the nice review.Best regards.Philippe

8/10 Good

Alexander

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good value and location.
Stayed 1 night in May 2024
Response from P.VDB on 15 May 2024
Nous vous remercions pour votre retour.Cordialement

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very old dated hotel, but friendly staff. Close to train station, walkable to downtown area.
Stayed 2 nights in Mar 2024
Response from P.VDB on 13 May 2024
Dear sir,The hotel is not old , mias it is the style of the hotel that is like that ( we regularly do renovations ) .

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from P.VDB on 6 May 2024
Thank you

2/10 Terrible

Stuart

Liked: Cleanliness, staff & service
Friendly and informal. Able to have an evening drink at the bar. Not so good : toilet tiny and the restaurant was closed. The advertised restaurant was a strong reason for choosing this hotel. Potential customers should check this first!
Stayed 2 nights in Apr 2024
Response from P.VDB on 18 Apr 2024
Sir,How can you allow yourself such a criticism and so bad rating on our hotel; fectively you should have checked before coming , there has never been a restaurant in hotel METROPOL for 36 years!!! ( this is well specified on the booking platforms ).We look forward to seeing you again in our hotel .Ph.vandenberghe

8/10 Good

Margaret

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to the station and bus depot in Calais. Within walking distance of the town centre. Very friendly and welcoming staff. The availability of secure parking was an attraction but it was also very safe to park on the street outside. Good value for an ivernight stay en route to the UK
Stayed 1 night in Mar 2024
Response from P.VDB on 8 Apr 2024
Thank you for the feedback

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Decor a little tired, however room & common areas immaculately clean. Would stay again.
Stayed 1 night in Mar 2024
Response from P.VDB on 25 Mar 2024
Merci

8/10 Good

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return visit
We enjoyed our stay here. We come to Calais quite often and would stay here again.
Stayed 1 night in Feb 2024
Response from P.VDB on 27 Feb 2024
Dear madam,Thank you for your comment.Looking forward to welcoming you again.Kind regards

8/10 Good

kaelin

Stayed 1 night in Feb 2024
Response from P.VDB on 20 Feb 2024
Merci

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from P.VDB on 16 Feb 2024
Nous vous remercions .

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located around the corner from both the train and bus stations. So handy for walking to shops and restaurants
Stayed 2 nights in Jan 2024
Response from P.VDB on 24 Jan 2024
Merci

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So central to everything
Stayed 1 night in Jan 2024
Response from P.VDB on 18 Jan 2024
Merci pour votre retour.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from P.VDB on 1 Nov 2023
Merci pour votre retour

10/10 Excellent

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The most helpful and amazing lady checked us in and was super helpful with both scanning and helping with ice-cubes and information
Stayed 1 night in Oct 2023
Response from P.VDB on 12 Oct 2023
Dear madam,Thank you very much for the nice review .Kind regards.Philippe

6/10 Okay

Hassen

Liked: Room comfort
Stayed 2 nights in Oct 2023
Response from P.VDB on 12 Oct 2023
Merci

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful find.
Stayed 4 nights in Oct 2023
Response from P.VDB on 12 Oct 2023
Dear sir,Thank you very much for the feedback.Kind regards.

8/10 Good

Desmond

Liked: Cleanliness, staff & service
One night visit
Good parking outside, helpful reception staff, good locality to explore town.
Stayed 1 night in Sep 2023
Response from P.VDB on 27 Sept 2023
Merci

6/10 Okay

Derek

Stayed 1 night in Sep 2023
Response from P.VDB on 27 Sept 2023
Merci

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Everything was great except the bathroom, a little small and the toilet was a bit cramped, couldn’t sit straight, no room for my knees
Stayed 2 nights in Sep 2023
Response from P.VDB on 22 Sept 2023
Merci

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good value hotel in great location for town centre
Comfortable beds. Friendly staff. Great location. Bathrooms are a little tired. Five minutes walk from the square.
Stayed 1 night in Sep 2023
Response from P.VDB on 18 Sept 2023
Thank you

10/10 Excellent

Sally

Stayed 1 night in Sep 2023
Response from P.VDB on 15 Sept 2023
Nous vous remercions pour votre noteau plaisir de vous acceuillir à nouveau.Salutations

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from P.VDB on 11 Sept 2023
Merci

10/10 Excellent

IAN F

Stayed 1 night in Aug 2023
Response from P.VDB on 1 Sept 2023
Merci pour votre retour

2/10 Terrible

DAVID

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was bad including the staff
Stayed 5 nights in Jun 2023
Response from P.VDB on 28 Jun 2023
Dear Sir,How can you put such a bad review and a bad rating when you have already come 3 times in our hotel .You’ve been dead with the staffWe look forward to never seeing you again.Philippe VANDENBERGHE ( general manager )

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review
Lovely room and helpful staff.
Stayed 1 night in Jun 2023
Response from P.VDB on 19 Jun 2023
Merci pour votre retour

8/10 Good

david

Stayed 1 night in Jun 2023
Response from P.VDB on 30 Jun 2023
Merci pour votre retour.Bien à vous.Philippe

10/10 Excellent

Asad

Stayed 1 night in May 2023
Response from P.VDB on 13 Jun 2023
Nous vous remercions pour votre note.Cordialement

10/10 Excellent

Mark

Stayed 1 night in Mar 2023
Response from P.VDB on 4 Apr 2023
Dear sir,Thank you very much for the nice review.Kind regards.Philippe

8/10 Good

Mr A W J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Covered parking
Great place to stay, local for walking to restaurants and bars. Covered parking is a welcome.
Stayed 1 night in Mar 2023
Response from P.VDB on 22 Mar 2023
Dear guest,Thank you very much for the nice review .Kind regards.

10/10 Excellent

Mrs S

Liked: Staff & service, property conditions & facilities, room comfort
Single traveller, very safe, clean hotel
Stayed here before and chose this time because I was travelling alone. Feels very safe. Very easy to find. Car parking undercover is payable but safe and secure. Only downside this time was a noise like something inside the walls, could have been plumbing, don't know.
Stayed 1 night in Mar 2023
Response from P.VDB on 9 Mar 2023
Dear madam,Thank you very much for the friendly review.Pleasure to see you again.Kind regards.Philippe

10/10 Excellent

Kate

Stayed 1 night in Feb 2023
Response from P.VDB on 3 Mar 2023
Dear madam,Thank you for the notation.Pleasure to see you again.Kind regards.Philippe.

2/10 Terrible

Klajdi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from P.VDB on 8 Mar 2023
Dear Sir,How can you put a note of 1 out of 5 while your room was a suite of more than 45 m2 with two king size beds, chersterfield living room, wall-mounted flat screen, bathroom and shower, separate toilet, for a rate of 95,19 ! ! I think that given the current context with increases (gas, electricity, food, etc.) the room rate was not very expensive .Have a good day

10/10 Excellent

AWJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Undercover parking for a small charge
Easy to find hotel, walking distance to town to restaurants and bars. Added bonus of undercover parking for a charge. Nice rooms, great shower
Stayed 1 night in Jan 2023
Response from P.VDB on 31 Jan 2023
Dear guest,Thank you very much for the friendly review .Pleasure to see you again.Kind regards.Philippe.

2/10 Terrible

Marzieh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have check in hotel 11 pm but as soon as we go to room all lights gone we go asked reception to come check and he said our room have issues with lights so route and behaviour talk to us he refused change room and give money back or do something at least my children scares of darkness and in morning management of hotel just been so nasty and rude as well didn’t do nothing never ever again highly recommend don’t go to rubbish hotel like them just charge you for nothing the took money in hotel from me about tv £3.70 but no electric So nasty
Response from P.VDB on 9 Jan 2023
Dear Madam, Of course we do not thank you for your bad and partly wrong comment.Indeed, there was an electrical problem (only on the bedside lamps) the rest was working normally also the TV (included in the price of the room).You refused the change of room that was offered to you; you only wanted an additional discount when you already had a discount on the room at the time of booking.You were very rude to the hotel staff (middle finger!!!)Don't worry, we don't want customers like you either.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and well located.
Lovely old fashioned hotel, we had the suite which was huge and would be ideal for a family. Only suggestion would be to have a fridge in the room but otherwise a great stay. Well located being almost next door to the railway station and just a short walk into the main town.
Stayed 1 night in Dec 2022
Response from P.VDB on 2 Jan 2023
Dear sir,Thank you very much for the nice review.Pleasure to see you again.Kind regards.Philippe.

6/10 Okay

Mike

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2022
Response from P.VDB on 1 Dec 2022
Dear Sir,Sorry I didn’t meet all your expectations.Kind regrads.Philippe.

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Nov 2022
Response from P.VDB on 28 Nov 2022
Dear guest,Thank you for your notation.Kind regards.Philippe

10/10 Excellent

Peter

Stayed 1 night in Nov 2022
Response from P.VDB on 28 Nov 2022
Dear sir,Thank you for the nice notation.Kind regards.Philippe.

10/10 Excellent

Ana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Oct 2022
Response from P.VDB on 31 Oct 2022
Dear madam,Thank you for your comment.Kind regrads.Philippe.

8/10 Good

Bruce

Stayed 1 night in Sep 2022
Response from P.VDB on 3 Oct 2022
Dear sie,Thank you for your feedback.Kind regards.Philippe.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great service.
Stayed 1 night in Sep 2022
Response from P.VDB on 13 Sept 2022
Dear sir,Thank you for the friendly review.Kind regards.Philippe.

8/10 Good

Luke

Stayed 1 night in Sep 2022
Response from P.VDB on 7 Sept 2022
Dear sir,Thank you for the nice mark .Kind regards.Philippe.

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient just adjacent to new bus station with FREE BUSES in Calais. Railway station a few metres away. Very friendly bi-lingual staff. Newly decorated room with comfortable beds and fantastic new shower. Very quiet area too.
Stayed 4 nights in Sep 2022
Response from P.VDB on 6 Sept 2022
Dear sir,Thank you for the very friendly review .Pleasure to see you again.Kind regards.Philippe.

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2022
Response from P.VDB on 1 Sept 2022
Dear madam,Thank you very much for your feedback .Kind regards.Philippe.

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great cheap hotel… p
Great location, the hotel is great value for money and staff friendly.
Stayed 2 nights in Jun 2022
Response from P.VDB on 27 Jun 2022
Dear sir, Thank you very much for the feedback. Kind regards. Philippe.

4/10 Poor

Libby

Travelled with partner
Disliked: Amenities, property conditions & facilities
Our room was small and cramped, the carpet threadbare and there were stains on the wall. The mattress sagged. Not in our opinion a three star hotel.
Stayed 1 night in Jun 2022
Response from P.VDB on 20 Jun 2022
Dear Customer, We are sorry we did not meet your expectations, but in we leave your name and your date of stay we could have known which room you were staying in and tried to solve the problems you encountered. Sincerely. Philippe.

8/10 Good

Barry

Business traveller
Liked: Staff & service
Ok for France
Stayed 1 night in May 2022
Response from P.VDB on 17 Jun 2022
Dear sir, Thank you for the feedback. Kind regards. Philippe.

8/10 Good

Caerwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Ph.VDB on 9 Sept 2021
Cher monsieur, Nous vous remercions pour votre retour. Cordialement.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Ph.VDB on 9 Mar 2020
Dear sir, Thank you for feedback Best regards. Philippe.

6/10 Okay

Mark

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Back to 1970!
1970's decor. Damp stains on the walls. Tired hotel, tired area, although not too far from restaurants etc. Staff pleasant enough but I wouldn't stay again, nor recommend it to others.
Old rad, stain on wall
Stain
Odd decor
Cheap tiles
Stayed 1 night in Feb 2020
Response from Ph.VDB on 28 Feb 2020
Dear sir, We are sorry that we did not meet your expectations; we are doing what is necessary to solve the problems.