Ecotours

Reviews of Lu' Hotel Riviera

4 out of 5
Lu' Hotel Riviera
Corso Battellieri, 26, Isola di San pietro, Carloforte, CI

Reviews

8.8

Excellent

Rating 10 - Excellent. 87 out of 160 reviews" "
Rating 8 - Good. 56 out of 160 reviews" "
Rating 6 - Okay. 9 out of 160 reviews" "
Rating 4 - Poor. 5 out of 160 reviews" "
Rating 2 - Terrible. 3 out of 160 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel common areas are nice. Breakfast is very limited and feels cheap, but breakfast staff are nice. I'd give it a 4 out of 10. Custmer service is pretty much not existent. I asked for an iron at 8pm and I was told that thet they do not provide such service. I had have an argument which enabled me the priviledge to get them to contact the manager and ask what to do. They eventually did not help and referred me to the wash and ironing room service which could only be provided the day after for a charge, so 0 marks on effort and customer service; nice rooms and hotel stars are useless if you do not accomodate such simple requests. Needless to say that bringing my iron in my trolley was out of discussion. I felt like a lemon to squeeze. Parking is also very limited. I ended up parking in the free public car park as hotel parking was always busy. So there is not really a private parking space if they have 6 parkings and lot of rooms. This was a crucial attribute in my decision to choose this hotel and I eventually felt a little mislead. Rooms are nice and clean, but also dated. Stains can be seen everywhere on furniture and shower/toilette. The view and location are the only selling points of the hotel. We eneded up having a good 3 days break. Would I go back to Lu hotel riviera? No, I'd choose a different hotel. Would I reccomend it to others? No, avoid this place as it is pretentious, not cheap and their passive customer service makes is a below average hotel.
Stayed 3 nights in Jun 2021

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to enjoy CF
Good location in city center. Free parking nearby. Best beach is Cala Guidi. Breakfast was slow due to Covid and quality average - this can be improved. Staff very helpful and friendly.
Stayed 2 nights in Aug 2020
Response from Francesca Pedini on 14 Aug 2020
Dear Guest, many thanks for your positive feedback. We are glad you appreciated your stay with us and our staff and services. We hope to welcome you again in Carloforte. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely property, perfectly located at the harbor.
Stayed 1 night in Sep 2019
Response from Francesca Pedini on 19 Sept 2019
Dear Guest, thanks for your positive feedback. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel on the waterfront!
Stayed 1 night in Sep 2019
Response from Francesca Pedini on 19 Sept 2019
Dear Guest, thanks for your positive feedback. Best Regards.

8/10 Good

Marco

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Francesca Pedini on 19 Sept 2019
Dear Guest, thanks for your positive feedback. Best Regards.

10/10 Excellent

yosh

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Francesca Pedini on 19 Sept 2019
Dear Guest, thanks for your positive feedback. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Francesca Pedini on 16 Jul 2019
Gentile Ospite, La ringraziamo per il suo apprezzamento e speriamo di poterLa riaccogliere presto come nostro gradito Ospite.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carloforte hotel
Great location next to the ferry, center of town and restaurants. Good breakfast with an amazing view. Great way to start the day on this gorgeous island.
Stayed 4 nights in Jun 2019
Response from Francesca Pedini on 7 Jul 2019
Dear Guest, thanks for your positive feedback. We really appreciate it and we hope to welcome you personally again. Best Regards

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inviting
Pleasant appearance on waterfront and only minutes from ferry. Free public car park across road. I loved the breakfast room, modern, huge windows onto street made us feel part of the community, and I feel some breakfasted there. Food was lovely.
Stayed 1 night in Sep 2018
Response from Francesca Pedini on 9 Oct 2018
Dear Guest, thanks for your positive feedback. We are glad you appreciated your stay with us. We hope to see you again in Carloforte. Best Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to ferry
Good choice. Modern hotel with lovely roof terrace. Seemed to be in a good location for visiting the island. We were here on St Pietro Day, and were treated to an AMAZING firework display over the harbour, from pole position on the roof top terrace. Unfortunately I was taken ill later that night, but the staff were most helpful in advising us where to find the only doctor on the island, and when I had to leave the island to get to hospital they sorted out a booking for my husband at their sister hotel on the mainland. Would recomend.
Stayed 2 nights in Jun 2018
Response from Francesca Pedini on 2 Oct 2018
Dear Guest, thanks for your positive feedback. We are glad you have good memories of your stay in Carloforte even if you felt sick. We did our best to be helpful. We hope to have the chance to welcoming you again next year. Best Regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing beachfront hotel in Carloforte
A new clean hotel on the beachfront less than 5 minutes away from the ferries. Upon arrival we were greeted by a friendly staff that notified us that our basic room was upgraded to a premium terrace room, the best cathegory in the hotel. It isn't usual in Italy. The room was large and spotless with a very large terrace right on the water. Very nice bed and bathroom too. There's a rooftop bar that was unfortunately closed due to "cold weather". The next day, however, there was a jazz band playing there. 1 minute away is a very nice bar Gusten that closed at 3am. All the best restaurants are within a 5-10 minute walk. Breakfast was alright. Poor by mainland standards, but decent for Sardinia. In fact, if you haven't been to Sardinia, you should also know that hotels usually don't provide hair conditioners, paper towels and have a checkout at 11am. Nor do they collect city tax. Overall, we have walked around a lot and I am quite confident that Riviera hotel is by far the nicest on the waterfront.
Stayed 1 night in Sep 2018
Response from Francesca Pedini on 2 Oct 2018
Dear Guest, thanks for your positive review, full of details that decribe our hotel very well. Lu' Hotel Riviera is a four stars hotel with high standards, so we are at the total disposal of our guests during their stay. We like helping them in organizing excursions and tours of the island, booking restaurants and providing the best tips in order to have a confortable and relaxing holiday. Moreover, we always provide complimentary toiletries in the room (shampoo, hai conditioner, shower gel, body lotion, vanity and sewing set, soap and other facilities). We do our best to make you feel at home and we are glad you noticed it! We hope to see you again in Carloforte.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in great position
Lovely hotel in a perfect spot overlooking the port and just a few minutes walk from the town centre. I booked a junior suite and it was perfect with a large balcony and sea view. I can't wait to return.
Stayed 1 night in Sep 2018
Response from Francesca Pedini on 11 Sept 2018
Dear Guest, thank you for your positive feedback. We are glad you appreciated your stay at Lu' Hotel Riviera, our rooms and the stategic position of the hotel. We hope to see you again in Carloforte. Best Regards.

8/10 Good

Mrs Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We have stayed here several times...best bits are the excellent location, comfortable beds, very clean rooms, great rooftop bar and staff always happy to help. Breakfast provided with plenty to eat. The thing that could be a little improved is the air conditioning which, for me, could be colder. But we keep coming back, it’s great.
Stayed 7 nights in Jun 2018
Response from Francesca Pedini on 31 Jul 2018
Dear Guest, thank you for your positive feedback and for the suggestion about the air conditioning, it's really important for us in order to improve our services. We are glad you also appreciated the location, the staff, the rooms and the rooftop bar. We hope to see you again next year!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, centrally located hotel. Experience very relaxed. We last stayed 6 years ago and the standard is maintained.
Stayed 2 nights in Jun 2018
Response from Francesca Pedini on 28 Jun 2018
Dear Guest, thank you for your positive review, we are glad you appreciated your stay. We are trying to do our best to keep the standard high and we hope you noticed our efforts. Best Regards from Hotel Riviera Staff.

10/10 Excellent

Pedro , Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what you need in Carloforte
Excellent central location with very clean rooms, outstanding bathroom - great shower is needed and provided after hours at the beach. Perfect balcony views over the ocean watching the ferries come in looking back towards the mainland. Aircon was also spot on so all in all the hotel is exactly what you need after spending your days and nights exploring Carloforte and the island.
From the balcony

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a weekend
Valentina is a star and looked after us well! Carloforte is a lovely place with great beaches, and is a sailors paradise.

6/10 Okay

Verified traveller

Liked: Room comfort
Started bad but ended well!
The hotel is beautiful and its located right on the front of the town which gives you a lovely sea few. We got to the hotel on Sunday morning instead of Saturday night because our plane was delayed and that caused it to make it impossible to get the last ferry which is at 10.35 pm. So we spent the night in the car at the ferries car park until 5.30 am Sunday morning. So it was a bad start to our holiday but the weather, the people of Carloforte and the lovely sea views with good food made it a great holiday to remember.

10/10 Excellent

Adam, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for Carloforte
Fantastic hotel, friendly staff and great breakfast. The room was very clean and comfortable. Location is great however only for Carloforte. If you are thinking of a base to explore Sardinia this is not the right choice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Sept, 2011

6/10 Okay

Sebastian, Vienna, Austria

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
not a nice room
booked a superior room, got a dark room (no balcony, almost no daylight, no sun, so view) that looked totally different to the pics on this website. the interior is not as shown on the fotos. i was very disappointed.

8/10 Good

Serena

Stayed 1 night in Oct 2023

10/10 Excellent

GIACOMO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posizione strategica
Personale molto gentile, struttura con posizione strategica, ampio parcheggio gratuito fronte hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Anna Elisabetta

Stayed 1 night in Oct 2023

10/10 Excellent

Mariangela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soggiornato a inizio ottobre, stanza 208 fronte mare con terrazzo, colazione super, personale eccellente consiglio vivamente
Stayed 1 night in Sep 2023

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Erste Wahl in Carloforte
Dss Hotel ist erste Wahl in Carloforte. Es fehlt an nichts... ich war mit allem absolut zufrieden.
Stayed 2 nights in Sep 2023

10/10 Excellent

Benedetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Daniela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il mio compagno, la mia bambina di 3 anni, ed io ci siamo stati alla fine di agosto. Abbiamo alloggiato in una tripla superior. La camera pulitissima e molto spaziosa. Ottima la colazione a buffet, servita sulla terrazza panoramica, nella quale abbiamo preso anche qualche aperitivo. Il personale molto cordiale, disponibile, e molto paziente con la bambina. Unico appunto: in un albergo di questo livello sarebbe utile che nelle camere venga posto un bollitore, o, in alternativa, una postazione con forno a microonde su ogni piano (abbiamo avuto difficoltà a scaldare il latte alla bambina, prima di andare a dormire).

8/10 Good

Mélanie

Stayed 1 night in Aug 2023

8/10 Good

ferdinando

Stayed 1 night in Aug 2023

8/10 Good

francesca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Personale gentile, posizione comoda, struttura recente, buona colazione.
Stayed 1 night in Aug 2023

10/10 Excellent

Arianna

Liked: Cleanliness, staff & service, property conditions & facilities
Ottima posizione!soggiorno perfetto.
Stayed 3 nights in Aug 2023

10/10 Excellent

gian luca

Stayed 1 night in Aug 2023

4/10 Poor

Maura

Disliked: Cleanliness, staff & service
Hoalloggiato nella struttura dal 14 al 16 agosto. La notte del 14, dopo aver cenato fuori, la camera aveva la temperatura di 28 gradi centigradi. L'aria condizionata non funzionava e alla reception sostenevano che "essendo in vacanza" mi sarei dovuta adattare. Dopo aver discusso per un'ora ho ottenuto un cambio camera con installazione di "pinguino delonghi". Il mattino dopo, nuovamente un cambio camera. Risultato: una notte in bianco. Pulizia che lascia a desiderare in quanto era presente muffa nella doccia e il pavimento sporco di polvere e sabbia. Peccato per l'atteggiamento poco professionale e maleducato del personale che lavora la notte in quanto il mattino dopo e durante il giorno erano tutti estremamente gentili. Da rivedere pulizia e personale con turno notturno a cui mancano le basi dell'educazione e dell'accoglienza.
Stayed 2 nights in Aug 2023

10/10 Excellent

Bénédicte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L’hôtel est situé directement face au port, très facile d’accès lorsqu’on débarque du ferry. Beau bâtiment moderne mais avec le style de l’ancien. Grande chambre, propre. Terrasse panoramique avec une vue époustouflante où on peut prendre l’apéritif et le petit déjeuner. A recommander vivement !
Stayed 1 night in Jul 2023

10/10 Excellent

Gpaolo

Stayed 1 night in Jul 2023

10/10 Excellent

Mauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Maria Celestina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Struttura molto bella con spazi ampi e puliti.Veranda dove fare colazone o aperitivi con splendido panorama sul porto e sul paese di Carloforte, personale gentilissimo e disponibile ad esaudire qualsiasi richiesta. Bellisima esperiena consiglio assolutamente.
Stayed 4 nights in Jul 2023

10/10 Excellent

ROBERTA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel molto curato,personale molto gentile e professionale,colazione ottima,varia e abbondante,,posizione centrale.Camera pulita,siamo arrivati alle 13 e la camera non era pronta per cui abbiamo lasciato le valige. Sarebbe meglio anticipare l'orario del ceck in.Per il resto è perfetto. lasciato e 14
Stayed 1 night in Jul 2023

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, staff & service
Ottima struttura per la pulizia e la colazione abbondante. Personale efficiente.
Stayed 2 nights in Jul 2023

10/10 Excellent

Gianluigi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ottima posizione, personale cortese e gentile, aria condizionata rumorosa.
Stayed 1 night in Jul 2023

10/10 Excellent

Cinzia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt fint, bra läge och oerhört service orienterad personal på terassen.
Stayed 2 nights in Apr 2023
Response from Simona Cossu on 30 Apr 2023
Kära gäst,Tack för den positiva feedbacken på din vistelse.All personal är engagerad varje dag för att till fullo tillgodose våra gästers behov. Vi hoppas att se dig igen så att vi fortfarande kan njuta av den underbara utsikten från vår terrass.

10/10 Excellent

IVAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sono tutti gentilissimi e l'hotel è bellissimo
Stayed 1 night in Apr 2023
Response from Simona Cossu on 17 Apr 2023
Gentile Ospite, La ringraziamo per questo suo feedback positivo. Siamo davvero felici che il suo soggiorno con noi sia trascorso nel migliore dei modi e che abbia apprezzato la nostra struttura, le camere e il personale.Speriamo di riaccoglierla presto in Struttura.Cordiali Saluti

8/10 Good

Filippo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel di riferimento a Carloforte. Struttura moderna, camera spaziose e molto belle. Personale attento , professionale e disponibile. Wi.fi ok. Terrazza dove si serve la colazione ( e anche per aperitivi) con vista spettacolare. Colazione piu che sufficiente..forse il punto carente dell'hotel.
Stayed 1 night in Aug 2022
Response from Francesca Pedini on 15 Sept 2022
Gentile Ospite, La ringraziamo per questo suo feedback positivo. Siamo davvero felici che il suo soggiorno con noi sia trascorso nel migliore dei modi e che abbia apprezzato la nostra struttura, le camere e soprattutto il personale. Faremo tesoro del suo appunto sulla colazione e la salutiamo cordialmente.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Francesca Pedini on 4 Sept 2022
Gentile Ospite,La ringraziamo per il feedback positivo e speriamo abbia trascorso un piacevole soggiorno presso la nostra struttura. Cordiali Saluti.

2/10 Terrible

Luca

Stayed 1 night in Aug 2022

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Im coming back
Great city, close to parking, restaurants, bar and shopping. Ottimo rooftop bar.
Stayed 3 nights in Jul 2022

10/10 Excellent

Inge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Francesca Pedini on 1 Sept 2022
Gentile Ospite,La ringraziamo per il feedback positivo.Cordiali Saluti.

8/10 Good

Filippo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel che si conferma di ottimo livello. Stanza spaziosa e ben curata , prima colazione piu che sufficiente su terrazza vista mare che da sola basterebbe. Personale attento e cortese. Peccato per il wi.fi praticamente inesistente nella mia stanza ( primo piano).
Stayed 1 night in Jun 2022
Response from Francesca Pedini on 9 Jul 2022
Gentile Ospite, La ringraziamo per la sua recensione e siamo lieti abbia apprezzato il soggiorno presso la nostra struttura e in particolare modo il nostro personale e la terrazza panoramica del quinto piano, fiore all'occhiello dell'hotel. Speriamo di poterLa accogliere ancora come nostro gradito Ospite.