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Reviews of Hotel Bristol

3 out of 5
Hotel Bristol
31, rue du 11 novembre, Caen, CALVADOS

Reviews

8.6

Excellent

Rating 10 - Excellent. 223 out of 566 reviews" "
Rating 8 - Good. 265 out of 566 reviews" "
Rating 6 - Okay. 61 out of 566 reviews" "
Rating 4 - Poor. 10 out of 566 reviews" "
Rating 2 - Terrible. 7 out of 566 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily walkable to train station.
Stayed 3 nights in Apr 2024
Response from L'équipe de l'Hôtel Bristol on 22 Apr 2024
Nous vous remercions pour votre avis.A très bientôt

6/10 Okay

Richard

O.k. for a one night stopover. Limited dining nearby. Shower was difficult to use - small.
Stayed 1 night in Mar 2024
Response from Hôtel Bristol on 11 Mar 2024
Merci d'avoir pris le temps de donner votre avis.Sachez que nous disposons de quelques petites brasserie pas loin de notre Hôtel.Nous espérons à très vite.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a lone female traveller i couldn't have wished for more. My ferry was delayed so i arrived late, i emailed and there was immediate response, assuring me someone would be there. I was escorted to the carpark.Staff super friendly and helpful
Stayed 1 night in Dec 2023
Response from L'équipe Bristol on 21 Dec 2023
We thank you for your lovely message, we will be happy to welcome you for your next stay !

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Supper clean and smart small hotel with excellent and helpful staff. We found it a good place to explore Caen from
Stayed 1 night in Dec 2023
Response from L'équipe Bristol on 12 Dec 2023
The team thanks you for your message. We are delighted that you had a good stay in our hotel. I'm looking forward to seeing you again !

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien situé , personnel agréable et salle de bain spacieuse.
Stayed 1 night in Oct 2023
Response from L'équipe Bristol on 24 Oct 2023
Merci pour votre message.Nous sommes ravis que vous ayez apprécié votre séjour.Au plaisir de vous recevoir

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was ideally positioned near the river and a short walk from the Castle. The staff were friendly, helpful and professional. The rooms were compact but included everything we needed. I would thoroughly recommend this hotel for a stay in Caen.
Stayed 3 nights in Oct 2023
Response from L'équipe Bristol on 24 Oct 2023
We thank you for your message.Glad you enjoyed your stay.

10/10 Excellent

Trevor

Stayed 3 nights in Oct 2023
Response from L'équipe Bristol on 3 Nov 2023
Merci pour votre belle note!

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from L'équipe Bristol on 16 Oct 2023
Merci pour votre note

4/10 Poor

Fiona

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Fine hotel but injured during stay
Overall the hotel was fine, central and comfortable but the bathroom door of our room was dangerous. It slides fully into the door frame resulting in fingers being trapped. I was left with an injured finger that has been permanently scared. I couldn't recommend this hotel unless the doors are fixed so this doesn't happen.
Stayed 2 nights in Sep 2023
Response from L'équipe Bristol on 16 Oct 2023
Thanks for your feedback.We are sincerely sorry for this inconvenience, however a pocket system door cannot be modified because as required, its operation must be sliding and no stops can be added.

8/10 Good

ANTHONY

Stayed 3 nights in Sep 2023
Response from L'équipe Bristol on 29 Sept 2023
Merci pour votre note !Au plaisir de vous recevoir.

4/10 Poor

Deborah and Wally

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Very noisy all night outside. Losy pillows Took long time to check in. Had to wait for r manager to ask questions
Stayed 1 night in Sep 2023
Response from L'équipe Bristol on 28 Sept 2023
Sorry for these inconveniences, however we apologized for the small delay at check-in.We are in the city center and it sometimes happens that people in the street make noise, the city of Caen is very dynamic.This is why you have 2 tightly closed windows.

6/10 Okay

Jon

Stayed 3 nights in Sep 2023
Response from L'équipe Bristol on 16 Oct 2023
Merci pour votre retour

8/10 Good

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for an overnight stop before an early ferry. Room was clean, and fit for purpose with a comfy bed. Easy to find dinner options in the local area.
Stayed 1 night in Sep 2023
Response from L'équipe Bristol on 22 Sept 2023
Merci beaucoup pour votre retour.

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
The hotel is well situated and has a parking, but all amenities are at a minimum level. A bar is situated on the opposed side of the street which is rather noisy at night. The hotel has no AC, so in the hot weather it is a great problem.
Stayed 2 nights in Sep 2023
Response from L'équipe Bristol on 18 Sept 2023
Merci pour votre retour.Pas de climatisation mais un ventilateur afin de respecter l'environement écologique, cependant nous n'avons pas l'habitude en Normandie d'avoir de très grosse chaleur.Nous sommes un hôtel 3 étoiles bon rapport qualité prix et vous disposez dans la chambre d'un plateau avec café, thé, bouteilles d'eaux gartuites ainsi que des chaines TV supplémentaires...Rechercher des détails386 / 5 000Résultats de traductionRésultat de traductionThanks for your feedback.No air conditioning but a fan in order to respect the ecological environment, however we are not used to having very hot weather in Normandy.We are a good value 3-star hotel and you have a tray in the room with coffee, tea, free bottles of water as well as additional TV channels...

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness
I like how near it was to everything, staff was helpful but I wish they had an iron or weren’t across that club.
Stayed 4 nights in Sep 2023
Response from L'équipe Bristol on 12 Sept 2023
thank you for your message

8/10 Good

Ron

Stayed 1 night in Aug 2023
Response from L'équipe Bristol on 16 Aug 2023
Merci pour votre retour !

6/10 Okay

Richard

Liked: Staff & service
Fairly good location, As a hotel it was acceptable nothing fancy.
Stayed 1 night in Aug 2023
Response from L'équipe Bristol on 14 Aug 2023
thank you for your message

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, en francais and in English. Small double room a grrat use of space
Stayed 2 nights in Jul 2023
Response from L'équipe Bristol on 24 Jul 2023
Thank you for your message.We are delighted that you enjoyed your stay.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from L'équipe Bristol on 12 Jun 2023
Merci pour votre belle note.Nous sommes ravis que vous ayez apprécié votre séjour.Au plaisir de vous recevoir

10/10 Excellent

Alan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A happy stay
A group of friends visiting the Normandy Landing beaches & WW2 museums. Well positioned and helpful & pleasant staff.
Stayed 7 nights in May 2023
Response from L'équipe Bristol on 31 May 2023
Thank you for your message, thank you for traveling to Normandy and thank you for staying at the Bristol Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, nice facilities, helpful and friendly staff, good breakfast.
Stayed 1 night in May 2023
Response from L'équipe Bristol on 30 May 2023
Thank you very much for your message.We are delighted that you enjoyed your stay.Looking forward to welcoming you.The Bristol team

8/10 Good

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from L'équipe Bristol on 7 Feb 2023
Merci pour votre retour.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Breakfast was a good selection of cold meat, cheese and breads and pastries. Staff were nice and though I was no ggod at French and they were not good at english, google translate worked well. Nice rooms and private.
Stayed 2 nights in Nov 2022
Response from L'équipe Bristol on 14 Nov 2022
Thank you for your information.We are delighted that you enjoyed your stay.

10/10 Excellent

Halie

Stayed 1 night in Sep 2022
Response from L'équipe Bristol on 6 Oct 2022
Merci pour votre belle note.Nous sommes ravis que vous ayez apprécié votre séjour.Au plaisir de vous recevoir.

10/10 Excellent

J

Stayed 1 night in Sep 2022
Response from L'équipe Bristol on 14 Sept 2022
Merci pour votre avis.Nous sommes ravis que vous ayez effectué un agréable séjour parmi nous. Au plaisir de vous revoir...

2/10 Terrible

stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs (punaises du lit) ruined our stay!
Our room had bed bugs (punaises), we were bitten all over and I reacted badly to the bites, see photos. I had to sleep fully clothed once I realised, though not fully effective in preventing more bites. It is unacceptable for a hotel of this standard to lack in hygiene. This had a severe impact on the quality of my holiday and health. I was extremely disappointed that the reception staff did nothing about my complaint, did not offer me a refund and did not escalate it immediately. They only offered an apology which is not adequate.
After squashing the bug
Bites on the legs
Bites on both arms
several bites on the hands
Stayed 2 nights in Sep 2022
Response from L'équipe Bristol on 20 Oct 2022
Thank you for your feedback.Unfortunately we were not able to change your room as you had requested it on your departure. You also did not ask us for any compensation.We are sorry for this situation which we have never experienced. We have called a company as soon as you left and they were able to treat the room.These insects are often brought in by foreign tourists. We would be delighted to offer you your next room with us.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed overnight so we had no problems at all. Breakfast was OK and we were parked right outside the door ensuring a smooth getaway. Our only detrimental observation is that although the room had everything required of it, we could have used more space.
Stayed 1 night in Sep 2022
Response from L'équipe Bristol on 7 Sept 2022
Thanks for your feedback

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
We stayed for 2 nights and we could not fault our experience. The room was very clean and comfortable. The staff were extremely friendly.
Stayed 2 nights in Aug 2022
Response from L'équipe Bristol on 29 Aug 2022
Thanks for your feedback.We are delighted that you had a pleasant stay.Looking forward

10/10 Excellent

Pavel

Liked: Staff & service, amenities, property conditions & facilities
nice hotel in the centre of town
Stayed 1 night in Jul 2022
Response from L'équipe Bristol on 25 Jul 2022
Thank you for your message.

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a little gem
Firstly DO NOT be put off by the area, yes it looks bit scruffy but is perfectly safe. I've no idea why people complained about the noise, there was nothing on either Saturday or Sunday night. Yes the car park looked a bit rough but it was only accessible to keyholders ( in this case the flat dwellers and hotel staff ) you can't get in or out without a key. Room was a bit dated but pretty comfortable and spacious. Big bathroom with 2 sinks, a loo, a bath and a good shower. Breakfast was as good as anywhere in France, with a wide selection which is immediately replenished if need be. About 10 mins walk from the town centre. 2 mins to the river and 5 mins from the racecourse. A great stay.
Stayed 2 nights in Jul 2022
Response from L'équipe Bristol on 26 Jul 2022
Bonjour, Merci de votre réponse, nous somme heureux que votre séjours vous est plus, au plaisir de vous revoir. Cordialement

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room with bath. Helpful staff. Great location for eating out.
Stayed 2 nights in Jun 2022
Response from Léquipe Bristol on 1 Jul 2022
hello thank you for the compliments which makes us happy looking forward to welcoming you next time team bristol

4/10 Poor

Daniel

Stayed 1 night in Jun 2022
Response from L'équipe Bristol on 6 Jul 2022
Merci de votre retour.

8/10 Good

soo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

6/10 Okay

Ka

Liked: Cleanliness, amenities, property conditions & facilities
Good location.
Stayed 1 night in Jun 2022
Response from L'équipe Bristol on 22 Jun 2022
Hello, Thanks for you notation, we hope the city of Caen you were pleased.

10/10 Excellent

Heather

Stayed 1 night in Jun 2022
Response from L'équipe Bristol on 13 Jun 2022
Merci pour votre retour. Au plaisir de vous recevoir.

8/10 Good

Haitao

Stayed 4 nights in May 2022

8/10 Good

france

Stayed 1 night in May 2022
Response from L'équipe Bristol on 17 May 2022
Merci pour votre belle note. Au plaisir de vous recevoir

8/10 Good

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Hotel Bristol is well located, 10 mins walk from the old town and castle and from the train station. It’s an average 3-star hotel, well maintained and clean. The room was ok size wise, not very big but ok for two people. We didn’t have breakfast there so can’t comment on it. Only thing is that there are a couple of clubs/discos on the same street so despite the double glazing in the room it can be noisy on a Saturday night, but there is nothing that a couple of earplugs can’t solve. The lady at the reception when we arrived just spoke French. I speak a little French so manage to understand. But honestly, I cannot understand how a person working at a hotel reception cannot speak other languages. She told us there was no space at their private parking so we had to pay on-street parking but only for the remaining hours on the Saturday, Sundays are free and then we managed to get a space in their private parking for the last days. The other guy at the reception did speak English and he helped us with the private parking. He was very kind also showing us the city on a map. There are a couple of bakeries (boulangerie) and a supermarket on the street round the corner, very handy. No fridge in the room though.
Stayed 3 nights in Apr 2022
Response from L'équipe Bristol on 9 May 2022
Thanks for your feedback.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist went through his check list. Thorough
Stayed 1 night in Oct 2021
Response from Léquipe Bristol on 12 Oct 2021
Thank you for your kind message. Looking forward to welcoming you.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Andrea, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice central location.. Staff fantastic. Room and bathroom very small but was very clean and did meet my needs..
Stayed 1 night in Feb 2020

8/10 Good

Darien, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff. Good location. Dated hotel, but perfect stay.
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing end to an average stay.
Booked this hotel at the last minute as we were stuck in Caen due to the industrial action on the railways. Located between the railway/bus station and old town. The hotel was a little dated and the lift cramped, though the room was comfortable and the wifi was good. The translucent bathroom door will divide opinions, I am sure. Some eateries of varying standards are nearby. We agreed a reduced price to stay a second night, but they told us to hold off paying immediately and inevitably had no record of this when we paid at check out - a little uncourteous!
Stayed 1 night in Dec 2019

6/10 Okay

Arezki

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The
Stayed 1 night in Nov 2019

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Affordable
Hotel Bristol was perfect for a quick stay in Caen before taking the train. It is a quick walk to restaurants and the main town center. The hosts were attentive and offered a wonderful breakfast. Clean rooms with nice amenities and an elevator. Convenient location to the train and nice rooms for the price!
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Good location but too noisy from the bars across the street. Shower was extremely small and the wash basin was clogged
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

RY, NYC

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is dated but well-kept. No A/C controls in the room, just a fan. Across the street from a noisy night club, but it didn't bother us too much. Staff who greeted us was very friendly. Generally a pleasant experience.
Stayed 1 night in Aug 2019