Treetops Luxe Suite | Balcony view

Reviews of Crystalbrook Byron

5 out of 5
Crystalbrook Byron
77-97 Broken Head Road, Suffolk Park, NSW

Reviews

9.6

Exceptional

Rating 10 - Excellent. 472 out of 585 reviews" "
Rating 8 - Good. 91 out of 585 reviews" "
Rating 6 - Okay. 13 out of 585 reviews" "
Rating 4 - Poor. 7 out of 585 reviews" "
Rating 2 - Terrible. 2 out of 585 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

matin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect rooms and relaxing environment
Stayed 1 night in Mar 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

S B

Liked: Cleanliness, property conditions & facilities, room comfort
Good but not for everyone
Nice hotel. Staff were maybe slightly unfriendly. Big resort spread out so room is a good 5-7 minute walk from pool / restaurant / reception. Not for everyone. Also about a 10 minute walk to beach. Lovely restaurant. Pool average.
Stayed 3 nights in Dec 2023
Response from Tanuj Prajapati- Rooms Division Manager on 25 Dec 2023
Hi SB,Thank you for your review. I am sorry to hear that your experience was not as per the standard that we have at the Crystabrook Byron. I would like to learn more about this experience for our learning and development. You are welcome to reach back to me by contacting the Front desk on 02 6639 2000.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful resort in a great location. Excellent location facilities and surrounded by a beautiful forest. Service is good but could be improved a little. Nothing major though. Highly recommend.
Stayed 3 nights in Nov 2023
Response from Tanuj Prajapati- Rooms Division Manager on 25 Dec 2023
Hi Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Kind Regards,Tanuj PrajapatiRooms Division Manager

10/10 Excellent

Karl

Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Tanuj Prajapati- Rooms Division Manager on 29 Nov 2023
Hi Karl,Thank you for your 5 star review. Looking forward to welcoming you back.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful haven. Will definitely be back. My only concern was that the room smelt musty and the air conditioner blew out musty air, and as someone with black mould in my lungs this was of significant concern, but it thankfully didn't seem to affect me negatively.
Stayed 3 nights in Oct 2023
Response from Tanuj Prajapati- Rooms Division Manager on 5 Nov 2023
Hi Catherine,Thank you for your review,Looking forward to welcoming you back

10/10 Excellent

Kelvin

Stayed 7 nights in Oct 2023
Response from Tanuj Prajapati- Rooms Division Manager on 20 Oct 2023
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4/10 Poor

Cody

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mixed feelings
Very impressed with the room and facilities. Although I was very disappointed that at the front desk they state that late checkout is available for extra $, but when I requested this, they said I cannot have late checkout as ‘they are fully booked’; I found that hard to believe, as I had a Sunday checkout (very rare for people to check in on a Sunday, and upon checking availability of the room on their website for that day, they were not fully booked out at all? Food variety is extremely limited & expensive, even less variety for their room service menu; literally only burgers, chips and calamari that costs $30?!
Stayed 1 night in Oct 2023
Response from Tanuj Prajapati- Rooms Division Manager on 20 Oct 2023
Hi Cody,Thank you for taking time to write a review regarding your stay with us. I am sorry to hear that your stay was not up to the standard that we have at the Crystalbrook Byron, however, I would like to assure you that I have shared your feedback to the relevant teams to review. On investigation, the request for a late check out was denied as your suite was booked out that day, although I do see you getting a complimentary late check out until 12.30 pm with the privilege of using the resort facilities after check out.   While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Corey

Stayed 2 nights in Sep 2023
Response from Tanuj Prajapati- Rooms Division Manager on 30 Sept 2023
Hi Cory,Thank you for the five stars.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 2 nights in Aug 2023
Response from Arran Hughes on 30 Aug 2023
Hi Craig,Thank you for your review! We can't wait to welcome you back in the near future!Until next time, stay relaxed & refreshed.Namaste,Arran HughesAssistant Front Office Manager

8/10 Good

Terence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When you walk into the beautifully appointment cottage, the little extras that were provided made the stay even more pleasant. Had a meal at Leo’s, which was amazing. The decor, staff and food could not be faulted. Delicious brekkie with real coffee included in the stay. Could not fault this property, facilities or staff. Will be back one day.
Stayed 1 night in Aug 2023
Response from Tanuj Prajapati- Rooms Division Manager on 30 Sept 2023
Hi Terence,Thank you for your wonderful review of our resort. Looking forward to welcoming you back,

10/10 Excellent

Darin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and friendly stay
Very friendly service from all staff, from reception to the restaurant and even the gardening team. The setting is wonderful and feels secluded, and still only a short drive from town. We enjoyed the walking paths that go through the wetlands on the property, and being able to access the beach with just a short walk.
Stayed 2 nights in Aug 2023
Response from Tanuj Prajapati- Rooms Division Manager on 21 Aug 2023
Hi Darin,Thank you for a wonderful review for your stay with us. Looking forward to welcoming you back to our Rainforest oasis soon. Thanks,

10/10 Excellent

Kerrin

Stayed 1 night in Jul 2023
Response from Arran Hughes on 27 Jul 2023
Hi Kerrin,Thank you for your review! We can't wait to welcome you back again soon! Until next time, stay relaxed & refreshed.NamasteArran HughesAssistant Front Office Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Almost perfect
Stayed 2 nights in Jun 2023
Response from Tanuj Prajapati- Rooms Division Manager on 8 Jul 2023
Hi Mark,Thank you for the 5 star review. Looking forward to welcoming you back,

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful tranquil setting, really well maintained, lovely relaxed vibe.
Stayed 1 night in Jun 2023
Response from Tanuj Prajapati- Rooms Division Manager on 8 Jul 2023
Hi Donna,Thank you for your wonderful review of the resort. Looking forward to welcoming you back,Kind Regards,

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous exceeded expectations. Can’t wait to go back .
Stayed 2 nights in May 2023
Response from Arran on 3 Jun 2023
Hi Paul!Thank you for your review! I am thrilled to hear that our resort exceeded your expectations & that you can't wait to come back! Your review is celebrated amongst the team and is truly appreciated.Until next time, stay relaxed & refreshed.Namaste,Arran HughesAssistant Front Office Manager

6/10 Okay

Aaron

Stayed 1 night in May 2023
Response from Tanuj Prajapati- Rooms Division Manager on 8 Jul 2023
Hi Aaron,Thank you for your review of the resort. Looking forward to welcoming you back,

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Tanuj Prajapati- Rooms Division Manager on 14 May 2023
Hi Clara,Thank you for your review. Looking forward to welcoming you back,Thanks,

10/10 Excellent

Jean-David, New Haven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the quiet peaceful rainforest environment. Staff was friendly and helpful.
Stayed 1 night in Mar 2023

10/10 Excellent

Samantha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Sean, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is incredible, and the photos don’t do it justice. Gorgeous boardwalks through rainforest to your rooms with an easy, beautiful walk to a stunning, sparsely populated beachfront. The pool and restaurant are great too.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!! Beautiful nature indulgence.
Stayed 2 nights in Dec 2022

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Tod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, amazing friendly staff, lovely cuisine and wine list. Have stayed a numbers of times previously and will again.
Stayed 1 night in Sep 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning
Love this hotel - lovely ambience and service.
Stayed 1 night in Aug 2022

10/10 Excellent

Arteen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place, wonderful service and amazing food
Stayed 3 nights in Feb 2022
Response from Jordan Rodgers, General Manager on 17 Feb 2022
Hello Melissa. We’re thrilled your time with us was so amazing. We always strive to go above and beyond to ensure our guests have a memorable experience.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort in a magnificent rainforest setting Staff were amazing even remembered it was our anniversary and birthdays in the time we stayed Room was excellent although it should be for the price paid Only improvement could be to change the dinner menu every couple of days as it becomes quite repetitive Five stars!!
Stayed 5 nights in Jan 2022
Response from Jordan Rodgers, General Manager on 17 Feb 2022
Thank you for choosing to spend your anniversary and birthdays with us, Andrew. Thank you for sharing your experience of the Resort to future guests and it will be our pleasure to welcome you back again and again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of this world
Stayed 4 nights in Dec 2021
Response from Jordan Rodgers, General Manager on 17 Feb 2022
Now that's what we like to hear! Thanks James!

6/10 Okay

Verified traveller

Disliked: Staff & service
Mixed reaction to new ownership.
This property is now overpriced for what is offered. It was much better under previous ownership. Now understaffed and can you believe short sheeting at this price. Pool still beautiful and palm forest always a delight. Byron is now so busy too.
Stayed 1 night in Nov 2021

2/10 Terrible

Verified traveller

Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful location, grounds were magical and beautiful maintained. Reception and pool bar staff were amazing.
Stayed 3 nights in Feb 2021
Response from Jordan Rodgers, General Manager on 26 May 2021
Fantastic. Thank you for the great feedback.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil Retreat
Great beautiful setting, rooms were excellent. Loved it
Stayed 1 night in Feb 2021
Response from Jordan Rodgers, General Manager on 26 May 2021
It certainly does feel like you're on a retreat when you stay at Crystalbrook Byron. Thanks for the review, Maria.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely, relaxing resort in tranquil surroundings. Loved lounging by the pool and walking to the beach.
Stayed 4 nights in Jan 2021
Response from Jordan Rodgers, General Manager on 26 May 2021
Nothing beats relaxing next to our infinity pool and then strolling down to the beach.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 7 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2021

6/10 Okay

Isha, Australia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was fine but a couple of things were quite disturbing. On the eve of Christmas the staff member just entered the room to keep the cookies without knocking and didn’t even apologise after seeing us in the room. The second thing which was so unprofessional was they charged us $85 for a yoga mat which they “thought” was missing but it was in the cupboard, and instead of calling us to check, they just decided to charge us for it. I had to call the hotel and follow up to get my refund after a few days. I paid almost $700 per night and small things like these make a difference in the experience.
Stayed 2 nights in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2020

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020
Response from Monique Rutene, General Manager on 18 Nov 2020
We love to see those kind of scores! Thanks Jennifer.

10/10 Excellent

MITCHEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous combination of incredible service and great property and accommodations.
Stayed 4 nights in Feb 2020
Response from Jordan Rodgers, General Manager on 26 May 2021
Thanks for the review, Mitchell. I look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Nicole, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Living in a rainforest was amazing. The boardwalks throughout the property offer a chance to get back to nature. The rooms were luxurious and very comfortable. Food at the restaurant is great quality too. Love this resort and will be back!
Stayed 2 nights in Feb 2020
Response from Jordan Rodgers, General Manager on 26 May 2021
Thank you for the excellent review. We’re thrilled your time with us was so amazing. We always strive to go above and beyond to ensure our guests have a memorable experience. We look forward to welcoming you back, Nicole.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Amazing spacious rooms. Great service.. lovely location.. highly recommended
Stayed 3 nights in Feb 2020
Response from Jordan Rodgers, General Manager on 26 May 2021
The size of our suites and the fact that they have their own living area and kitchenette is definitely a huge bonus. Thanks for the feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was set in a rainforest. the pool area was great very comfortable accommodation a unique space
Stayed 2 nights in Feb 2020

6/10 Okay

hyung joo

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Cleaning should be improved
Second time with Crystalbrook hotels. Both trips I was angry about cleaning. No complementary waters at arriving. No hand shop but two body creams. They really need to improve with cleaning. When cleaning was done , garbage was on the floor and even on a table. Well I’m not sure whether it’s really 5 stars.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in nature
Such a pleasant experience, a really relaxing energy surrounded by nature. Great design of rooms and the grounds. Also loved the little extras like having free sunscreen at the pool, and offering little frozen mocktails while sitting by the pool and great quality soaps and body lotion. Loved our stay here really great to also be away from the business of Byron centre.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fourth stay here was as wonderful as ever. The surroundings are beautiful, and falling asleep with rainforest sounds and a soft breeze every night is incredible. The staff are warm and professional, the spa is a relaxing haven with skilled therapists, and you’ll have a hard time dragging yourself away from the soft chairs around the bar and pool!
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing resort holiday
From being greeted at the door by the friendly staff we were impressed. The entire resort has everything you would want for a relaxing holiday for families and friends - everyone is catered for! We loved the included morning yoga sessions, free shuttle bus into town and we had a brilliant meal at the restaurant on our final evening. The pool area had a relaxed social vibe with a fabulous entertainer all Sunday afternoon which added to the relaxed atmosphere. We loved our stay and had an incredibly relaxing weekend.
Relaxing by the pool on Sunday afternoon.
Stayed 2 nights in Jan 2020