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Reviews of Holiday Inn Express Hotel & Suites BYRAM, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites BYRAM, an IHG Hotel
5569 I 55 S, Byram, MS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 268 out of 430 reviews" "
Rating 8 - Good. 109 out of 430 reviews" "
Rating 6 - Okay. 28 out of 430 reviews" "
Rating 4 - Poor. 11 out of 430 reviews" "
Rating 2 - Terrible. 14 out of 430 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Laurissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was greeted poorly by one of the staff at the property who was severely hostile towards me. She made my check in process more difficult than what it had to be.
Stayed 1 night in May 2024
Response from Mangement on 6 May 2024
Thank you for your review.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Good price ! Great for a travel stop with breakfast.
Stayed 1 night in Mar 2024
Response from Mangement on 8 Apr 2024
Thank you for your review.

10/10 Excellent

Douglas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and well kept property.
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Thank you for your 5 out of 5 review. Hope to see you again soon.

8/10 Good

Kymberlee

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Management on 13 Feb 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 8 Feb 2024
Thank you for your 10 review.

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very clean facility
Stayed 1 night in Jan 2024
Response from Management on 1 Feb 2024
Thanks for your review. We hope to see you again soon.

8/10 Good

Vik, Johnston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location off the highway. Clean property. Good breakfast. Courteous staff.
Stayed 1 night in Dec 2023
Response from Management on 8 Jan 2024
Thank you for your review.

8/10 Good

letisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenience
Stayed 2 nights in Dec 2023
Response from Management on 22 Dec 2023
Thank you for your review and we look forward to seeing you again soon

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay!
Overnite stay to attend a memorial. Checkin was fast. All staff was gracious and polite. Room was awesome anc very clean. Beds were comfortable. Breakfast was very good. Very nice, quite stay! Would definitely stay again.
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Thank you for your review. We hope to see you again but on different circumstances.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again.
Stayed 2 nights in Dec 2023
Response from Management on 11 Dec 2023
Thank you for your review. We look forward to you staying with this again.

10/10 Excellent

Shana

Travelled with family
Liked: Amenities
Very clean & a great breakfast!
Stayed 1 night in Nov 2023
Response from Mangement on 4 Dec 2023
Thank you for your review.

6/10 Okay

Alice

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff was great. I gave average as a review due to the housekeeping staff. The towels and sheets were not changed. I had to go downstairs and request towels and trash bags. This was very unacceptable.
Stayed 3 nights in Nov 2023
Response from Management on 24 Nov 2023
Thank you for your review.

10/10 Excellent

Kiki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love this property
Stayed 2 nights in Nov 2023
Response from Management on 24 Nov 2023
Thank you for your review.

10/10 Excellent

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Management on 22 Nov 2023
Thank you for you 5 review.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 21 Nov 2023
Thank you for your review. We look forward to seeing you again soon.

10/10 Excellent

vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 11 Nov 2023
Thank you for your review and we look forward to seeing you again soon.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and staff was very nice . My only issue was no parking spaces were available
Stayed 1 night in Oct 2023
Response from Mangement on 30 Oct 2023
Thank you for your review.

10/10 Excellent

Donna

Travelled with partner
Breakfast was great! Friendly staff
Stayed 1 night in Oct 2023
Response from Management on 15 Oct 2023
Thank you for your review. We hope to see you again soon.

6/10 Okay

Anthony

Travelled with family
Liked: Staff & service
It got me through.
It was ok. The staff coming in was wonderful, but the ones leaving out were so/so. The bathroom could have been a lot cleaner and the room had a few things that could have been done better. But over all it was a decent stay. Would have been a great stay if not for the few issues.
Stayed 1 night in Oct 2023
Response from Mangement on 13 Oct 2023
Thank you for your review.

8/10 Good

Ivy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Conveniently located close to the highway. Breakfast was good.
Stayed 1 night in Sep 2023
Response from Mangement on 26 Sept 2023
Thank you for your review

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on 26 Aug 2023
Thank you for your review.

10/10 Excellent

Sharee

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Response from Mangement on 4 Aug 2023
Thank you for your review.

10/10 Excellent

Latosca Dickerson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was beautiful. The customer service was above any other
Stayed 3 nights in Jul 2023
Response from Mangement on 4 Aug 2023
Thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Staff called us next day to ask about medicine wife left in the refrigerator. Very friendly.
Stayed 1 night in Jul 2023
Response from Management on 31 Jul 2023
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Karen, Concord

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and location was perfect for our needs. Staff was very personable and accommodating. Would definitely stay here again.
Stayed 3 nights in Jul 2023
Response from Management on 26 Jul 2023
Thank you for your review.

10/10 Excellent

Shirlon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Mangement on 17 Jul 2023
Thank you for your review.

10/10 Excellent

Moneke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Mangement on 22 Jun 2023
Thank you for you review.

6/10 Okay

Eileen

Stayed 1 night in Jun 2023
Response from Mangement on 3 Jul 2023
Thanks for your review.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Management on 31 May 2023
Thank you for your review. We look forward to seeing you again soon.

8/10 Good

Vernon

Travelled with partner
The breakfast was excellent
Stayed 2 nights in Apr 2023
Response from Management on 27 May 2023
Thank you for your review.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Staff and overall experience was great!! Will definitely be staying again!
Stayed 1 night in May 2023
Response from Management on 19 May 2023
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms was very clean and they had good customer service
Stayed 2 nights in May 2023
Response from Management on 13 May 2023
Hi,Thank you for staying with us and I'm Happy you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Management on 11 May 2023
Thank you for your review. We hope to see you soon.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I’ve stayed at off of a highway while traveling. The room was very large, clean, modern, and the bed was super comfortable!
Stayed 1 night in May 2023
Response from Management on 11 May 2023
Thank you for your review. We hope to see you soon.

8/10 Good

Margaret H.

Travelled with partner
Liked: Cleanliness, staff & service
The staff were very helpful and friendly
Stayed 2 nights in Apr 2023
Response from Management on 2 May 2023
Thank you for your review.

8/10 Good

Lakwanya

Stayed 1 night in Apr 2023
Response from Management on 2 May 2023
Thank you for your review.

10/10 Excellent

jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly staff, clean room, clean hotel, good breakfast, nice area
Stayed 2 nights in Apr 2023
Response from Management on 25 Apr 2023
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Management on 22 Apr 2023
Thank you for your review.

8/10 Good

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad at all
At check in the desk clerk called housekeeping to ensure our room was ready. When we got to our room Housekeeping was still cleaning. It was inconvenient to have to wait in the hallway with our bags The staff was mostly friendly I needed to stay a few extra hours( from Hawaii- flights are fewer) and had to pay for a whole day for the hours I wss travellung with someone disabled Breakfast was good
Stayed 2 nights in Mar 2023
Response from Management on 3 Apr 2023
Thank you for your review.

10/10 Excellent

Bart

Stayed 1 night in Mar 2023
Response from Management on 27 Mar 2023
Thank you for your review.

8/10 Good

Richard

Business traveller
N/A
Stayed 1 night in Mar 2023
Response from Management on 1 May 2024
Thank you for your review.

10/10 Excellent

Kristin

Stayed 1 night in Mar 2023
Response from Management on 13 Mar 2023
Thank you for your review.

10/10 Excellent

George

Stayed 1 night in Feb 2023
Response from Management on 1 Mar 2023
Thank you for your review.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We had a great stay, the room was really nice and clean. The breakfast was delicious
Stayed 1 night in Feb 2023
Response from Management on 27 Feb 2023
Thank you for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Management on 21 Feb 2023
Thank you for your review.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Management on 2 Feb 2023
Thank you for your review.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very convenient, staff was super friendly, room was clean and breakfast was good.
Stayed 1 night in Jan 2023
Response from Management on 20 Jan 2023
Thank you for your review.

10/10 Excellent

patricia

Stayed 1 night in Jan 2023

8/10 Good

wayne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the elevator was slower than molasses on a winters day...but other than that it was good
Response from Management on 9 Jan 2023
Thank you for your review. We hope to see you again soon. I must admit the elevator is a bit slow. Due to safety reasons they can't speed it up.

2/10 Terrible

Kendric

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No water. Could mint flush toilet or take a bath
The hotel did not have running water. We checked in at 1820 hours, placed our bags in the room and left. Returned at approximately 2200 hours to call the front desk and advise of the water situation. We were never informed by the hotel staff prior to check in that they were dealing with a water issue for over two days. How do you operate a hotel without water? Does anyone have an answer ? I’ll wait!!
Stayed 1 night in Dec 2022
Response from Management on 25 Dec 2022
Due to the city having a water main to break the water was going off at times while they fix the issue. Thank you for your review. Happy Holidays