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Reviews of Top of the Town Hotel Motel

3 out of 5
Top of the Town Hotel Motel
195 Mount St, Upper Burnie, TAS

Reviews

7.6

Good

Rating 10 - Excellent. 24 out of 69 reviews" "
Rating 8 - Good. 21 out of 69 reviews" "
Rating 6 - Okay. 10 out of 69 reviews" "
Rating 4 - Poor. 9 out of 69 reviews" "
Rating 2 - Terrible. 5 out of 69 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

William, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, quiet.
Stayed 1 night in Mar 2024

6/10 Okay

Ann

Travelled with partner
Liked: Cleanliness, staff & service
wasnt quite what we expected.
Stayed 2 nights in Feb 2024

4/10 Poor

Stepan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked NOTHING about this place. All very misleading. So far removed from the name "Top of The Town" Will never stay thete again
Stayed 1 night in Feb 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Linda, Myaree.

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel clean tidy basic though but all clean hotel was great for meal and everything around you woolworths bws and shops and lotto etc
Stayed 1 night in Feb 2024

10/10 Excellent

Noela

Stayed 1 night in Feb 2024

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Teena

Travelled with partner
Liked: Property conditions & facilities
It was convenient, bed's not that comfortable but I have a bad back half is fused
Stayed 1 night in Jan 2024

4/10 Poor

Andrew

Disliked: Property conditions & facilities
Property was quite dated. Parking ok, but not ideal.
Stayed 1 night in Jan 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are to the side of a gambling place. My room, while looking a bit dated, was comfortable and quiet. Run the risk of noisy people outside, but for me it was fine and quiet and an easy stay for one night
Stayed 1 night in Jan 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

6/10 Okay

Sandy

Travelled with partner
Liked: Staff & service, property conditions & facilities
You got what you paid for. Comfy Bed
Stayed 1 night in Jan 2024

10/10 Excellent

Grame

Liked: Cleanliness, staff & service, property conditions & facilities
Great price value
Stayed 1 night in Jan 2024

6/10 Okay

Lube

Liked: Staff & service
Stayed 2 nights in Oct 2023

10/10 Excellent

Janne

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to locate and meals were very nice
Stayed 1 night in Oct 2023

2/10 Terrible

Adam

Stayed 1 night in Oct 2023

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Think lights out front of rooms need to be turned off after 10 at night, light comes into rooms makes it hard to sleep
Stayed 5 nights in Oct 2023

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Wendy

Travelled with family
Liked: Amenities
Great staff, not top of range but clean and comfy
Stayed 1 night in Aug 2023

4/10 Poor

Andrea

Stayed 2 nights in Jul 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is right next to the hotel bistro and is excellent if you want something close,and reasonably priced when you've finished driving.
Stayed 2 nights in May 2023
Response from Sara on 22 May 2023
Good Morning,Thankyou for your comments they are greatly appreciated.Have a great dayRegardsSARARec/Admin

10/10 Excellent

Louie

Business traveller
Liked: Cleanliness, staff & service
Staff was very friendly from Office to Cleaning 👍
Stayed 3 nights in May 2023
Response from Sara on 17 May 2023
Good Afternoon,Thankyou for your comments they are very much appreciated. I hope you have a great dayRegardsSara

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On my way home
One night stay before flying home
Stayed 1 night in Apr 2023
Response from Sara on 24 Apr 2023
Good Morning,Thankyou for your kind comments they are very much appreciated.Have a great dayRegardsSARA

10/10 Excellent

Sienna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this for my daughter and she enjoyed her stay
Stayed 2 nights in Apr 2023
Response from Sara on 19 Apr 2023
Good Morning,Thankyou for your comments, they are very much appreciated.Have a good dayRegardsSara

6/10 Okay

Peter

Business traveller
Liked: Staff & service
The bar staff weren’t welcoming
Stayed 2 nights in Apr 2023
Response from Sara on 13 Apr 2023
Good Afternoon Peter,Thank you for your feedback it is appreciated. We will address the issue. Sorry for your experience with our bar staff.Have a good dayRegardsSara

4/10 Poor

Peter

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Possibly the worst motel ive ever stayed at. I had to use the spare bed to hold the curtains closed so that there wasn't a huge, and im talking 100mm or more, gap down either side of the door that people could see in. This was made worse as i was directly opposite the entrance to the motel. The power points were in the most inaccesible positions. The only heating was a $20 fan heater that was so noisy it was impracticable to have it on as it kept you awake. Every time the fridge cycled back on it sounded like someone banging on the door, so much so the first couple of time i actually got up to check. This becane a probkem as each time i checked I'd then have to reset the bed holding the curtains closed. Approximately half the lights simply did not work. The bathroom door did not fully open as it ran into the toilet. The whole decore was so dated it felt like I was back in the 70s or 80s again.
Stayed 1 night in Mar 2023
Response from Sara on 5 Apr 2023
Good Afternoon,Thankyou for your review, sorry you had a bad experience with us we will take it all on board. As you were not happy with the room, if you had come to see reception we probably could have moved you into another room that you were more comfortable with.Enjoy you day

10/10 Excellent

Brad

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sara on 22 Mar 2023
Good Morning,Thank you for you kind rating and comments, it is greatley appreciated.Have a great dauRegardsSARA

4/10 Poor

Rick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is extremely outdated but the food was great staff were great but hotel not so much haha.
Stayed 1 night in Mar 2023
Response from Sara on 22 Mar 2023
Good Morning, Sorry it took a little while to respond, but thank you for your comments, we will take them on board.Kind regardsSARA

8/10 Good

Gaylene

Stayed 1 night in Mar 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything in burnie
Stayed 1 night in Feb 2023
Response from Sara on 6 Feb 2023
Good Afternoon,Thankyou for your comments they greatly appreciatedKind regardsSARA

10/10 Excellent

Lidija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I did not expect much, having booked accommodation on a budget end, but I was pleasantly surprised with this motel. Value for the money is excellent. My room was spacious and had many amenities. It was clean. Free parking right in front of the room. Very convenient base for exploring NW of Tassie. The only difficult part was the noise at night coming from the bar patrons lingering at the entrance after the bar had closed, and screaming for quite some time. A bad sleep wasn't ideal ahead of a 300 km+ drive. Staff were super friendly. I also ate here during my stay. Meals were well-priced, sizeable and from my experience better than most Tasmanian pubs. Even if the kitchen was busy when I was arrived, I waited only 15 minutes for my meal.
Stayed 2 nights in Dec 2022
Response from Sara on 30 Dec 2022
Good Afternoon Lidija,Thankyou for your kind comments they are very much appreciated. Sorry about the noise at the end of the nite.Wishing you a happy and prosperous New YearKind regardsSara

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Sara on 22 Dec 2022
Good Afternoon,Thankyou for your kind comments, they are very much appreciated.Merry Christmas and a Happy New year.Kind regardsSARA

8/10 Good

leigh

Liked: Cleanliness, staff & service, room comfort
Great in upper Burnie
Front desk person was amazing, checked me in early and gave me bigger bed which was really appreciated. Romm is basic but close to what I needed, would recommend if you need the same.
Stayed 1 night in Dec 2022
Response from Sara on 21 Dec 2022
Thank you for your comments, they were very much appreciated.Wishing you a Merry Christmas and Happy New YearKind RegardsSARA

6/10 Okay

David

Business traveller
Liked: Staff & service
Cheap rate and good meals available. Great for the budget conscious traveller. I’d stay again in similar circumstances
Stayed 1 night in Oct 2022

10/10 Excellent

Tung Yuen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap price and large Room
Stayed 1 night in Oct 2022

6/10 Okay

Anna

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

MaryAnne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic but good
Stayed 2 nights in Oct 2022

8/10 Good

Allan

Liked: Cleanliness, staff & service
Rooms cold as no heating.
Stayed 1 night in Aug 2022

10/10 Excellent

kaitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was very clean and meal was great!
Stayed 1 night in Aug 2022

8/10 Good

Malcolm

Stayed 1 night in May 2022
Response from Sara on 24 May 2022
Good Evening Malcolm, Thankyou for your feedback it it very much appreciated. Have a great evening Regards Sara

4/10 Poor

Harry

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Condor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quite and lovely
Stayed 1 night in Apr 2022
Response from Sara on 28 Apr 2022
Good Morning Condor, Thank you for your kind comments, we are pleased you enjoyed your stay. Have a great day, SARA

2/10 Terrible

Serena

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Absolutley horrible.
Stayed 2 nights in Apr 2022
Response from Sara on 21 Apr 2022
Good Morning, Sorry to take so long to respond, We are sorry you did not enjoy your stay with us, however you did not specify the problems you may have had, so as we can improve our selves. Kind regards

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

charles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
motels are motels no matter what. i couldn't understand "plastic spoons" in room? surely they don't have a spoon theft issue.
Stayed 1 night in Mar 2022
Response from Sara on 6 Apr 2022
Good Afternoon, Thankyou for your comments, very much appreciated. Enjoy your day. Kind regards SARA

8/10 Good

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from sara on 5 Apr 2022
Good Afternoon, Thankyou for your kind response, it is very much appreciated. Have a great day Regards Sara

2/10 Terrible

John

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Old! No aircon, no view, no WiFi, no shampoo.
Stayed 1 night in Mar 2022
Response from Sara on 4 Apr 2022
Good Morning, Sorry you did not enjoy your stay with us. We will take your comments on board. After all we are only a budget hotel. Kind regards

8/10 Good

Henry

Stayed 1 night in Mar 2022
Response from Sara on 28 Mar 2022
Good Morning, Thankyou for your kind comments. Have a great day Regards SARA