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Reviews of Fairbridge Inn Express Buffalo Airport Williamsville

2 out of 5
Fairbridge Inn Express Buffalo Airport Williamsville
7200 Transit Road, Buffalo, NY

Reviews

5.2
Rating 10 - Excellent. 121 out of 1002 reviews" "
Rating 8 - Good. 154 out of 1002 reviews" "
Rating 6 - Okay. 208 out of 1002 reviews" "
Rating 4 - Poor. 186 out of 1002 reviews" "
Rating 2 - Terrible. 333 out of 1002 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very badly kept. Paint chipped on inside and outside. Ants in the bathroom. Our door key stopped working twice. Had to wait 5-10 minutes at front desk for someone to fix key. No refrigerated. Unfriendly and not knowledgeable staff. Employee we asked had no idea where the ice machine was.
Stayed 2 nights in Apr 2024

6/10 Okay

Colleen

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel itself was what I expected for the price. It had a few problems, the bathrooms were worn down. It was hit or miss what you got in each room. We had two rooms the same size and one had a working tv and a table with chairs. The other room had a microwave and fridge. We didn't have a problem with the smell since we were in the "smoke free" rooms. The staff were very accommodating and helpful. And the property is in a very convenient location. They warn there's no elevator to the second floor and that noise-free rooms are not guaranteed. The noise was fine where we were. The second floor wasn't a problem for our group either. Overall, go if you're on a budget and don't expect the best quality stuff. But it wasn't a "nightmare hotel" like other reviews had me worried it'd be.
Stayed 4 nights in Apr 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid at all cost
Stayed 1 night in Apr 2024

2/10 Terrible

Brynna

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was absolutely nasty! I tried to give it a chance, and i checked in. I got to my room and it reeked of stale cigarette smoke. I walked around the extremely tiny room and found feces on the wall in the bathroom. There was cigarette burn hole in the comforter, and the pillows smelled like body sweat. I left immediately and was refunded by Expedia.
Stayed 2 nights in Apr 2024

2/10 Terrible

Tyree

Travelled with partner
Disliked: Cleanliness, amenities
The property could use some upgrades. The managment was nice. It sucks that I could not get my deposit or my booking fee refunded.
Stayed 1 night in Apr 2024

2/10 Terrible

Laurel

Disliked: Staff & service, amenities, property conditions & facilities
The building itself is in horrible condition. The room had a moldy musty smell on top of that they require a $60 deposit to be held on your card and that is not known before hand
Stayed 1 night in Mar 2024
Response from FairBridge Management on 5 Apr 2024
Thank you for your review. We sincerely apologize for the condition of the building. We take guest feedback very seriously, and your comments about the building's state are a top priority. We've already begun scheduling repairs and renovations to address the issues you raised.Regarding the musty odor in your room, this is unacceptable. Our housekeeping team will immediately inspect the room to identify and eliminate the source of the odor.We understand you might have missed information about the 60 deposit. To make things clear for all our guests, we've highlighted this deposit in three places as required by the online booking site partners:• "Important Information" section under Fees when selecting a room type: This applies whether you're booking on our mobile app or desktop PC.• "Important Information" above the "Complete Booking" button: You'll see this during checkout.• Third-party booking site confirmation email: The deposit will also be mentioned in the confirmation email you receive.

2/10 Terrible

John

Travelled with family, Business traveller
Disliked: Amenities
Terrible Bed bugs disgusting
Stayed 2 nights in Mar 2024
Response from FairBridge Management on 26 Mar 2024
We sincerely apologize for the inconvenience caused by your concerns about bed bugs. We understand how unsettling it can be, and we take all pest issues very seriously.To ensure your comfort, we have a proactive pest control program in place with regular inspections. Following your review, we immediately had a thorough inspection of your room. Thankfully, no evidence of bed bugs was found (including live insects, shed skins, eggs, or feces).In the future, if you notice anything concerning during your stay, please don't hesitate to let our staff know immediately. We are available 24/7 to address any concerns you may have and can offer you a different room promptly to ensure a restful stay.

2/10 Terrible

Christie Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
They didnt even change bed lining the bedding was dirty room look old and smelly never again nothing like the picture online
Stayed 2 nights in Mar 2024
Response from FairBridge Management on 25 Mar 2024
We appreciate you taking the time to share your feedback. We're disappointed to learn about your recent stay – creating exceptional guest experiences is our priority, and we fell short. We'll carefully consider your comments to improve future stays.

6/10 Okay

Ammar

Travelled with group
Disliked: Amenities, property conditions & facilities
Cheap but no cheap stay, old property
Stayed 1 night in Mar 2024
Response from FairBridge Managment on 8 Mar 2024
Thank you for your review. We understand that while the price point might be attractive, an older property can affect the overall experience. We strive to offer a clean and comfortable stay at an affordable price. For budget-conscious travelers, our property is a great option in relation to other hotels in our area.

6/10 Okay

Daniel

Liked: Staff & service
It’s just ok
Stayed 1 night in Mar 2024
Response from FairBridge Management on 8 Mar 2024
Thank you for your review. While we're glad you found our hotel acceptable, we always strive to exceed expectations. Is there anything specific we could have done to make your experience better? We appreciate your feedback and would love to learn more.

6/10 Okay

Thomas

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The hall way sinks room looks like there dry wall in the room I won’t be back
Stayed 1 night in Mar 2024
Response from FairBridge Management on 8 Mar 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It’s just ok.
Stayed 1 night in Feb 2024
Response from FairBridge Management on 8 Mar 2024
Thank you for your review. While we're glad you found our hotel acceptable, we always strive to exceed expectations. Is there anything specific we could have done to make your experience better? We appreciate your feedback and would love to learn more.

8/10 Good

Daniel

Stayed 1 night in Feb 2024
Response from FairBridge Management on 25 Mar 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

Cadayviondre

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds has blood stains on them, the toilet in the one room we had would lean forward when you sat on it the rooms were also cold. The lady at the front desk was very rude when we were checking in and clearly displayed that she didn’t want us booking a room.
Stayed 2 nights in Feb 2024
Response from FairBridge Management on 23 Feb 2024
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Daniel

Disliked: Cleanliness
Not a very nice place to stay. But, location is good.
Stayed 1 night in Feb 2024
Response from FairBridge Management on 25 Feb 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

6/10 Okay

Yancy

Travelled with partner
Disliked: Amenities
Stayed 2 nights in Feb 2024
Response from FairBridge Management on 23 Feb 2024
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Norbert

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was dilapidated. It was clean, rooms small but the general decor was run down.
Stayed 1 night in Feb 2024
Response from FairBridge Management on 23 Feb 2024
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Stores and restaurants across the street
Stayed 16 nights in Jan 2024
Response from FairBridge Management on 23 Feb 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

Jayson

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had burn marks or dark dirt stains on the carpets. Still had hairs in bathtub and toilet. Paid for 2 nights and only stayed for 2 minutes and walked straight to front desk to get a refund and only got 1 night back because of “policy” 0/10 would not recommend
Stayed 2 nights in Feb 2024
Response from FairBridge Inn Express on 5 Feb 2024
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Joseph

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from FairBridge Management on 1 Feb 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

Brittani

Stayed 2 nights in Jan 2024
Response from FairBridge Managment on 20 Jan 2024
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

8/10 Good

Joey

Stayed 1 night in Jan 2024
Response from FairBridge Management on 1 Feb 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

4/10 Poor

Gopanatha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FairBridge Management on 23 Feb 2024
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Praveen

Disliked: Cleanliness
Okay ish
Stayed 1 night in Oct 2023
Response from FairBridge Management on 12 Jan 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

6/10 Okay

Cristina

Travelled with family
Liked: Staff & service, property conditions & facilities
I liked the male staff they were really nice. I appreciated that he was able to fix my reservation. The lady who worked the night shift seemed kind of moody. This hotel is good just to sleep and go if you need something last minute. I wouldnt personally get a room for vaca. Our bathroom wasnt really clean,shower, and walls were dirty. The room itself was clean but our sheets had cigarette burns and it was a smoke free room. Not many outlets. Our key worked only 1x and we had to kept having them open our door which was annoying. Also worst part no elevator.I must say the location is convenient. Lots of places to eat/shop near by. Parking is convenient as well. Again if you just need somewhere to stay for a night or two this is perfect. You get what you pay for.
Stayed 1 night in Dec 2023
Response from FairBridge Management on 8 Jan 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desk clerk was very nice and tried to help with TV, originally did not show anything because HDMI cord was disconnected -- even when attached, it that only allowed us to watch 1 cannel, CNN. Remote did not work, clerk could not find another that would work. Property very run down, dirty. Bed cover was stained, top sheet was stained, walls had food splatter, toilet had fecal matter on it, bathroom floor had hair on it (have pictures). I realize we booked last minute and did not expect top of the line but basic, clean and sanitary room is expected at any price. Room had an odor when we entered. Later, our "neighbor" was clearly partaking in natural cigarettes, the smell permeated to our room. Will not stay here again.
Stayed 1 night in Dec 2023
Response from FairBridge Management on 8 Jan 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

6/10 Okay

Kyle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
In need of a makeover.
Stayed 1 night in Dec 2023
Response from FairBridge Management on 8 Jan 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

4/10 Poor

Ian

Stayed 1 night in Dec 2023
Response from FairBridge Management on 8 Jan 2024
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

4/10 Poor

Yajaira

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FairBridge Management on 3 Jan 2024
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

William

Bad service will never stay again
Stayed 1 night in Dec 2023
Response from FairBridge Management on 30 Dec 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from FairBridge Management on 28 Dec 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down.

4/10 Poor

ANDREW

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Its obviously a hotel thats seen better days. Pretty run down, the room wasnt even big enough for a table and chair. However, it did have a fridge and microwave. And the bed was comfortable. But i could only get one channel and it was Adult Swim. But it was cheap and served its purpose.
Stayed 1 night in Dec 2023
Response from FairBridge Management on 24 Dec 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Good

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable priced no frills but comfy
I was there just one night didn’t have issues quick an easy check in and out process
Stayed 1 night in Dec 2023
Response from FairBridge Management on 24 Dec 2023
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

Nora Elena

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I did not like anything. The room had a bad smell, did not have a closet door, did not have a hanging clothes rack, house keeping didn't clean it the entire time I stayed there, the staff wasn't friendly but they were not rude either.
Stayed 2 nights in Dec 2023
Response from FairBridge Management on 24 Dec 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

Aesha

Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from FairBridge Management on 24 Dec 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Abdul

Stayed 1 night in Nov 2023
Response from FairBridge Management on 24 Dec 2023
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

EZEQUIEL

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from FairBridge Management on 17 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FairBridge Management on 17 Nov 2023
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

Isadora

Stayed 2 nights in Nov 2023
Response from FairBridge Management on 24 Dec 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Hope

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from FairBridge Management on 17 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 Good

Adam

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from FairBridge Management on 17 Nov 2023
Thank you for staying with us and for taking the time to give your feedback. We value your business and hope to welcome you back again soon.

2/10 Terrible

Tanell

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from FairBridge Management on 17 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Michael

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
"BEWARE, GO BACK" While it was a phrase on a Halloween decoration outside the front door, it was a warning to be heeded. Avoid this property. It is a work in progress at best. The walls and lamp shades had what appears to be barbecue sauce stains, toilet seat was not screwed to the toilet properly, the carpet was old and stained, no screens in the window which had to be open because the air conditioning was not working. A portion of the facility is being used for some sort of "longterm residential for some government program. People loitering about the property resulted in us keeping valuables in the car when we left the facility each day.
Stayed 3 nights in Oct 2023
Response from FairBridge Management on 2 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

4/10 Poor

Sierra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from FairBridge Management on 2 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

mecla

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
worst experience ever of my life building ruined down, crack wall, door broken, mold in bathroom, dirty in and out very very old dirty carpet with horrible smell and weird people in that hotel, feel very unsafe my kids were not ok the place should close down and expedia shouldn’t associate their business with this place. the reception dont care or maybe don’t understand the state of that hotel the lady Holy did not care and has no professional manners at all. we have to go to another hotel that same night and thank Expedia for their understanding as we were refunded DONT GO THERE EVEN FOR FREE
Stayed 1 night in Oct 2023
Response from FairBridge Mangement on 2 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

William

Stayed 1 night in Oct 2023
Response from FairBridge Management on 2 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

shokhjakhon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be demolished. It is unsafe and unhygienic. Staff was rude except this guy name Ricky. Smells terrible. I felt like I slept in a garbage room.
Stayed 1 night in Oct 2023
Response from FairBridge Management on 2 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly

6/10 Okay

mohammed

Travelled with family
Liked: Staff & service, amenities
Microwave,coffee maker and tv not work .
Stayed 1 night in Oct 2023
Response from FairBridge Management on 2 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Emily

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
When I first pulled up to this place I thought I got scammed out of $112. This place shouldn’t even be $50 a night. I pull up and it looks completely abandoned! Then I check in and get up to the room, it just smells musty. The one bed the blankets were definitely not changed there was stuff ALL over that bed it was disgusting. The side table was broken, the lamp shades were so filthy you could barely tell the lights were on. Now to get to the door of the room, that thing looked like it was kicked in multiple times. It was put back on with some dry wall screws and the lock didn’t work. We walked out of the room and could open the door right back up without needing the key. 10/10 don’t recommend this sketchy hotel. Spend that extra money to stay somewhere safe and clean.
Stayed 1 night in Oct 2023
Response from FairBridge Management on 2 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly

4/10 Poor

Michael

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
The room smelled like air freshener covering up a bad odor. The bathroom tile was broken and towel rack broken off. Hotel was sold out so couldn’t even ask to change rooms. A positive the front desk staff was friendly.
Stayed 1 night in Oct 2023
Response from FairBridge Management on 2 Nov 2023
Thank you for your review. We greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn't have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly