Indoor pool

Reviews of Hilton Garden Inn Buffalo Airport

3 out of 5
Hilton Garden Inn Buffalo Airport
4201 Genesee St, Buffalo, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1000 reviews" "
Rating 8 - Good. 234 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 25 out of 1000 reviews" "
Rating 2 - Terrible. 35 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large room and very clean. staff was wonderful. will be back
Stayed 1 night in Mar 2024

8/10 Good

George, Jamestown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Audrey

Stayed 1 night in Mar 2024

10/10 Excellent

Ralph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was close to the airport and shopping. Staff was vary nice
Stayed 1 night in Mar 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024

10/10 Excellent

gerald

Liked: Staff & service, property conditions & facilities
everything was fine
Stayed 2 nights in Mar 2024

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was a bit cold but once in was ok , told it was 85 but didn’t feel like that
Stayed 2 nights in Feb 2024

8/10 Good

Ron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good exp
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sheri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Super Clean Very Happy
Stayed 2 nights in Feb 2024

10/10 Excellent

Debra, Akron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out we’re very easy. Room was immaculate and comfortable.
Stayed 1 night in Feb 2024

4/10 Poor

Ahmed, Calgary

Travelled with partner
Liked: Cleanliness, staff & service
Booked a night at this hotel and we were given a room on a floor full of kids that kept running and screaming in corridors like no tomorrow. Woke us up several times in the middle of the night. Hotel amenities are pretty dated.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
large handicap room. Room should include breakfast
Stayed 1 night in Feb 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Sunnie N. on 1 Feb 2024
Thank you for the 4 out of 5 rating Martin! We hope to welcome you back soon!

4/10 Poor

Catherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
If you are Canadian be careful with leaving your car here.. This hotel will inflate the cost of parking...I had 3 debits to my account concerning parking and two credits -with the net result being that my parking was inflated in cost. Irritating... Also some staff do not like driving you to the airport at 3:30 in the morning and it shows... The hotel itself is nice but...I dont think I will be back.

6/10 Okay

John

Stayed 1 night in Jan 2024
Response from Sunnie N. on 30 Jan 2024
Thank you, John, for taking the time to rate our hotel. We hope to welcome you back in the near future.

6/10 Okay

APOSTOLIS

Stayed 1 night in Jan 2024

8/10 Good

Andrei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, overall a goood experience. We did not use the gym or the pool and the dinner menu was so so. The breakfast options were really good. Bed was too soft and uncomfortable but the room was in good shape and more than what we could ask for. We would go there again for sure.
Stayed 3 nights in Dec 2023

10/10 Excellent

Atsush

Stayed 3 nights in Dec 2023
Response from Sunnie N. on 30 Jan 2024
Thank you for taking the time to rate our hotel! We appreciate the 5 out of 5 rating and hope to see you again next time you visit Buffalo NY.

10/10 Excellent

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the dinning option
Stayed 3 nights in Dec 2023
Response from Sunnie N. on 30 Jan 2024
Thank you, Valentina, for taking the time to write a review! I am glad you enjoyed our Garden Grille, and we hope to see you again in the near future.

4/10 Poor

Rhea

Stayed 1 night in Dec 2023
Response from Sunnie N. on 30 Jan 2024
Thank you, Rhea, for taking the time to rate our hotel. I would love the opportunity to hear feedback on how we could have earned a 5 out of 5 rating. If you have a moment, please contact me directly at 716-565-0040

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2023
Response from Sunnie N. on 30 Jan 2024
Thank you, Stephen, for the 5 out of 5 rating. We hope to see you again in the near future!

10/10 Excellent

Iris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Shawleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very clean and nice. Staff was very friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Christine

Stayed 1 night in Nov 2023

10/10 Excellent

WINONA

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room size. The sleeping area was in a separate area, 2 TVs large were available in in room. I only wish there was a door for the bedroom area for additional privacy. Great room size.
Stayed 2 nights in Dec 2023

10/10 Excellent

Art Renato

Stayed 1 night in Dec 2023

6/10 Okay

Ashley

Stayed 1 night in Dec 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Close to shopping and eateries but away from the hustle and bustle.
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tona

Stayed 2 nights in Nov 2023

10/10 Excellent

Tricia

Stayed 1 night in Nov 2023

6/10 Okay

Tama

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Water in shower tepid at best. Pool was not clean - went first thing in the AM to swim and chose not to.
Stayed 1 night in Nov 2023

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and accessible parking.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rhonni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Should not be a Hilton garden
The worst Hilton garden you’ll find. First room I was given had hairs all through the bed. Next room had a lukewarm/chilly shower, although I didn’t change rooms again. The room was clean enough, but the furniture was beat up, and the shower and shower head look like they’ve been there since 1985. The hallways were rough and the carpets are coming up to the point they are tripping hazards. If you booked a motel 6 and got this you’d be satisfied. If you booked a Hilton garden expecting a Hilton garden you’ll be disappointed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property. Will use again when i come back. Easily found and entry is easy. Excellent staff, super nice. Room was clean, pretty good size room as well, i was by the elevator and heard nobody on a bills game night.
Stayed 1 night in Nov 2023

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location very convient Staff very friendly Restaurant dinner quite good Will use pool next visit
Stayed 2 nights in Nov 2023

10/10 Excellent

Mohammad Mehedi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my 3 days busy schedule in Buffalo I enjoyed every moment at Hilton Garden Inn. Receiption, dining, cute bar everything is awesome. I got a fantastic room. I am sure I will staty here in my next trip.
Stayed 2 nights in Nov 2023

2/10 Terrible

Dr. Mason, Marietta

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Mold found in bathroom.

8/10 Good

Tricia

Travelled with family
Liked: Staff & service, amenities
The price seemed high for what was included
Stayed 1 night in Nov 2023

10/10 Excellent

michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very professional and rooms were very clean
Stayed 2 nights in Nov 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean
Stayed 1 night in Nov 2023

10/10 Excellent

Kelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and i had a good time however the sofa bed in our room did not work and the mattress was dirty. The front desk did give us an additional room at now charge. I just wish they would have checked before hand if the sofa bed worked. I was disgusted by the state of the mattress.
Stayed 2 nights in Nov 2023

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in, friendly staff, restaurant was good, and room was clean!
Stayed 1 night in Nov 2023

4/10 Poor

Ganka

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I would expect more from Hilton
The reason we rented this was for the hot tub which was broken our entire stay, The carpeting in the halls is all bunched ant torn and a safety hazar we had someone sight impaired with us that nearly fell more than once. The facilities themselves were a little dirty, elevators ect. The bed wad comfy.
Stayed 1 night in Nov 2023