Terrace/patio

Reviews of Home2 Suites by Hilton Williamsville Buffalo Airport

3 out of 5
Home2 Suites by Hilton Williamsville Buffalo Airport
48 Freeman Road Building A, Buffalo, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 352 out of 524 reviews" "
Rating 8 - Good. 97 out of 524 reviews" "
Rating 6 - Okay. 30 out of 524 reviews" "
Rating 4 - Poor. 24 out of 524 reviews" "
Rating 2 - Terrible. 21 out of 524 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Business traveller
Liked: Property conditions & facilities
Great staff
Stayed 1 night in Mar 2024

8/10 Good

Aneta

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The rooms were not as clean as they used to be before.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Lora, Kitchener

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with a great room layout. Would be great for longer term stays. Free parking and breakfast was such a perk. The only con is the soundproofing between floors.
Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property really surprised me for its amazing customer service. The staff were very friendly and helpful. The amenities were great and the room was quiet and very comfortable. I would highly recommend!
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean rooms, nice gym

10/10 Excellent

Pascale

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was helpful especially since I was there due to being snowed in from the storm and had not planned to be there.
Stayed 1 night in Jan 2024

8/10 Good

Pascale

Very accommodating
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

gaston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT
GREAT PLACE TO STAY
Stayed 2 nights in Dec 2023

10/10 Excellent

Neomal

Stayed 1 night in Nov 2023

6/10 Okay

David

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Alyssa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 they thought of everything!
This was the best stay I’ve ever had at a Home2 suites. The hotel itself was very clean. The front desk staff was very kind and efficient. When I got up to my room, I found that they had left me some treats and a personalized greeting card welcoming me. They even had brushes to clean the snow off of my car. The staff here thought of everything. I also had a very good experience with the man who was taking care of breakfast. My only recommendation is that they get a bagel slicer. I will definitely be back next time I’m in town.
Stayed 1 night in Nov 2023

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Emmeraude

Stayed 1 night in Nov 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming to us during our stay in Buffalo.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

H

Travelled with family and small children
Customer service
Stayed 1 night in Nov 2023

4/10 Poor

Heejong

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Checking was very easy and the staff are very pleasant. The hotel is very nice and well kept. Staying in a Suite will all the amenities that I need. Feels like home away from home. Love Hilton hotels!
Stayed 1 night in Oct 2023

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is convenient. The facility is worn out. The first day there wasn’t hot water. I was assured there would be hot water by the evening which happened. Definitely would stay there again if all the other hotels are booked.
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard, Macedon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for night Bills football
Stayed 1 night in Oct 2023

10/10 Excellent

Richard, Macedon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We use this property for night Buffalo Bills games. Obviously we like it as we ate repeat customers!
Stayed 1 night in Oct 2023

4/10 Poor

Tyler

Travelled with partner
Liked: Staff & service
The bed was absolutely horrible. Way too soft! The pillows were also unpleasant and they only gave 3 for a queen bed. We booked two nights but only stayed one and drove back home. Check out other nearby hotels If bed comfort matters to you.
Stayed 2 nights in Oct 2023

6/10 Okay

Hayoung

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Joyce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Stayed 1 night in Oct 2023

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023

10/10 Excellent

Ian, Thetford Mines

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, very clean, great staff and convenient breakfast options. Would recommended.
Stayed 1 night in Oct 2023

10/10 Excellent

Maxie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property the staff,the room’s everything was up to par and I can’t wait to come back!!!!
Stayed 3 nights in Sep 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for our needs. Went to Buffalo to visit family and go to the Bills/Raiders game. Hotel was clean. Staff was friendly. Free breakfast was delicious. What more do you need for a 2 night stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

dennis

Stayed 1 night in Sep 2023

2/10 Terrible

Lucia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Stayed 3 nights in Sep 2023

10/10 Excellent

Candy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Sep 2023

8/10 Good

Jill

Stayed 1 night in Sep 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
New
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Deirdre

Stayed 2 nights in Aug 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, large kitchen area, and comfortable bed. Great breakfast!
Stayed 1 night in Aug 2023

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

YeVonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun Niagra vacation
I used the shuttle service twice and breakfast 3 times, during a 3 night stay. Everything was wonderful. The late night staff is especially helpful after a long day of traveling issues. The facility is beautiful and modern. Had a great trip to Niagra Falls and Niagra on the Lake. Many recommendations for food and activities from the staff.
Stayed 3 nights in Aug 2023

8/10 Good

Vanitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Agata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2023

8/10 Good

Doreen

Stayed 1 night in Aug 2023

6/10 Okay

ilia

The smell of the room was very bad. First thing I noticed when I came through the door was the odor. But what am I supposed to do? I paid full price they debuted my credit card alreadynothing I can do except take the room or be without a room at all.
Stayed 3 nights in Aug 2023

10/10 Excellent

Eddie

Stayed 7 nights in Aug 2023

2/10 Terrible

Gayle

Travelled with family and small children
They cancled my reservation at 3:25pm the day I was suppose to check in. Why do i have to cancel 24hrs before a stay or face a fee, yet they can cancel same day with no penalty ? Will think twice about staying here .
Stayed 3 nights in Aug 2023

10/10 Excellent

Jazmyne, Chicago

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Spacious suites.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ashly

Stayed 1 night in Aug 2023