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Reviews of San Telmo Suites

3.5 out of 5
San Telmo Suites
Chile 437, Buenos Aires, Capital Federal

Reviews

8.8

Excellent

Rating 10 - Excellent. 146 out of 282 reviews" "
Rating 8 - Good. 99 out of 282 reviews" "
Rating 6 - Okay. 25 out of 282 reviews" "
Rating 4 - Poor. 6 out of 282 reviews" "
Rating 2 - Terrible. 6 out of 282 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sarah, Charlestown

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the market!
Stayed 1 night in Apr 2024

4/10 Poor

James

Disliked: Property conditions & facilities, room comfort
Broken b d
Stayed 3 nights in Jan 2024

8/10 Good

Victoria

A unique place to stay in a lovely area! It wasn’t especially clean, but the room was large and the area around it is so great it more than makes up for it
Stayed 4 nights in Jan 2024
Response from Upoint San Telmo on 29 Jan 2024
Victoria, we are very thankful

6/10 Okay

DAVID

Disliked: Property conditions & facilities
Quite worn and not cared for. In need of some TLC and better cleaning
Stayed 3 nights in Jan 2024
Response from Upoint San Telmo on 29 Jan 2024
David, agradecemos tus comentarios los cuales nos impulsan a mejorar nuestro servicio.Atentos saludos

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agustín and Candela where awesome!! We loved the personalized service, the beautiful and big rooms, the suggestions for shows and tours, and the option of using a kitchen when needed made this place a unique one. Great location and safe. Thanks for making our trip one to remember.
Stayed 7 nights in Dec 2023
Response from Upoint San Telmo on 29 Jan 2024
Jorge, estamos muy agradecido con tus comentarios y por el hecho de que nos hayas elegido para tu estadía en Buenos Aires.Cordialmente,

10/10 Excellent

Shimshon

Stayed 3 nights in Dec 2023
Response from Upoint San Telmo on 29 Jan 2024
Shimshon! Thank you very much! kind regards

10/10 Excellent

JOSE MARIO

Stayed 3 nights in Dec 2023
Response from Upoint San Telmo on 29 Jan 2024
Muchísimas gracias José Mario!

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic to be right in the middle of San Telmo! Great restaurant across the street and the Sunday market at the end of the street. The room was comfortable and clean. Only negative was the bathroom door was broken/didn’t close and the AC unit was quite loud at night. Would definitely stay there again as these were pretty minor!
Stayed 3 nights in Nov 2023
Response from Upoint San Telmo on 7 Dec 2023
Julie, Thank you very much !! Kind regards

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property is located in a fantastic area of San Telmo conveniently near restaurants, street markets, cafes, shopping, etc. It has a local flair and is very casual. Great neighborhood!!
Stayed 4 nights in Nov 2023
Response from Upoint San Telmo on 7 Dec 2023
Thank you very much Michelle!! Kind regards

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

dixie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Bret

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Thomas, boynton beach

Stayed 1 night in Jul 2023

10/10 Excellent

Robert, PORTSMOUTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Gladys

Travelled with partner
Liked: Cleanliness, staff & service
Excellent location. Uncommonly large suite. 2 bathrooms!
Stayed 4 nights in Apr 2023
Response from Upoint San Telmo on 13 Apr 2023
Thank you very much GladysWe hope you can come back soonGreetings

8/10 Good

jorge

Stayed 4 nights in Feb 2023

8/10 Good

russell

Business traveller
Liked: Room comfort
Nice, but not as nice as it was. Service still gre
Been staying here for years. New owners. Things feel a bit ragged and worn. Plus no soap in dispensers. As price has gone up quality is down.
Stayed 1 night in Feb 2023

10/10 Excellent

Roylynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a unique small building, very well restored. Rooms are spacious. The location is great. But there are no complimentary breakfasts and only a small communal kitchenette for your use. We've stayed there twice and will return.
Stayed 7 nights in Feb 2023
Response from Upoint San Telmo on 16 Feb 2023
Hi Roylyn! Thank you very much for your message, it is very important to us! We are glad that you had a good stay!We wait for you again!Kind regards

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Mediocre at best
First off, I will say that you get what you pay for. The guy at the front desk was very friendly, so I will give them that. However, they do not have any sort of amenities whatsoever. The “king-sized” bed is two twin mattresses pushed together. There is no morning coffee or anything of the sort. I don’t know where people were getting breakfast, but I did not see any sort of breakfast anywhere. The only thing that the hotel did was remake the bed every day. You had to use the same towels. Also, the bidet in the bathroom with the leak if you used it so the bathroom floor would be wet consistently. The junior suite is incredibly small. It might be good for one person, but for a couple, it was very crowded. Like I said earlier, if you are on a budget, it’s great and it’s in a great area for walking around. However, I do feel like you can find something of higher quality. This felt more like a high end hostel.
Stayed 3 nights in Feb 2023
Response from Upoint San Telmo on 6 Feb 2023
We greatly appreciate all your comments, which help us improve our service.Our best regards

10/10 Excellent

Janet

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
The International Soccer playoff was going on when we were there so we had to give a little slack to these guys. We missed a day of cleaning cuz it was time to watch the match. We pretty much understood. The next day we almost missed again but we asked for them to come. It is a neat place and the location is good with the Sunday market up the street and several places to eat and shop in the area. Agustin was very helpful, keeping our large suitcase while we did a short trip up to Iguazu. We would stay again.
Stayed 4 nights in Dec 2022
Response from Upoint San Telmo on 6 Feb 2023
We are very grateful for your comments!We hope you can returngreetings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again.
Just great; location excellent 1/2 block from Defensa with lots of restaurants and bars, rooms excellent (2 story, large and clean) and Augustine extremely nice and helpful. Would absolutely stay here again.
Stayed 1 night in Dec 2022
Response from Upoint San Telmo on 6 Feb 2023
Thank you so much! It was a pleasure to receive you.Best regards

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well located, charming, clean, courteous staff.
Response from Upoint San Telmo on 10 Dec 2022
Thank you very much Rodrigo!! Kind regards

10/10 Excellent

Helmuth

Stayed 5 nights in Nov 2022
Response from Upoint San Telmo on 28 Nov 2022
Helmuth!! thank you very much!! Kind regards

4/10 Poor

Maibort

Liked: Cleanliness
Disliked: Amenities
El área es poco segura, no hay ascensor y las personas deben subir con sus maletas por una escalera. Las camas están en un segundo piso. No hay café, ni ningún tipo de servicios ajenos a lo que es dormir. Para entrar a la habitación se requiere un código que a veces no funciona y no hay servicio de atención a los clientes en horas de la madrugada.
Stayed 1 night in Sep 2022
Response from Upoint San Telmo on 26 Oct 2022
Agradecemos tus comentarios los cuales tendremos en cuanta para mejorar nuestro servicio.

10/10 Excellent

Timothy

Stayed 2 nights in Jul 2022
Response from Soho Point San Telmo on 22 Aug 2022
Timothy! muchísimas gracias!!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room but small shower
Stayed 5 nights in Jun 2022
Response from Soho Point San Telmo on 13 Jul 2022
Thank you very much for your comment Kind regards

10/10 Excellent

Gerardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022
Response from Soho Point San Telmo on 13 Jul 2022
Muchas gracias Gerardo!! Atentos saludos

8/10 Good

Mina

Stayed 3 nights in Apr 2022

10/10 Excellent

Jerome

Liked: Cleanliness, property conditions & facilities
A gem in San Telmo
A gem in the middle of an area surrounded by great restaurants, bistros and pubs. Understated, but elegant. You would never guess what's inside when you look at the place from the street.
Upstairs terrace
Stayed 3 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the loft, courtyard water feature, architecture and location.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable flight on Premium Economic Long flight from Bangkok to Buenos Aires 27 hours
Stayed 1 night in Feb 2020

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old San Telmo
Charming conversion of old home with high ceilings into rooms with loft bedroom and ensuite above lounge and second bathroom. Some problems with plumbing should be addressed-eg leaky shower head (easily fixable with new head) and drain blockage (quickly repaired ). Comfortable bed with nice linens. Excellent breakfast. Polite, helpful staff. Would certainly stay again.
Stayed 3 nights in Dec 2019

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff as usual fantastic. Still love the loft style rooms. Great price on a unique hotel room in a really cool area of town. Will be back.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2019

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel in a very convenient area. Staff was terrific! Could not have been more helpful.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an excellent location. Very nice rooms.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
The staff was very friendly and welcoming; the location was quite convenient to the city centre; lots of good restaurants around
Stayed 1 night in Sep 2019

2/10 Terrible

PASCHOAL, London

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel I have ever stayed. I didn’t even finished my stay, I left on the first night. Awful! Nothing like the pics. Shame on you guys
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. Close to good pubs and places to eat
Stayed 7 nights in Sep 2019

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jul 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property, great staff, great location
Had an amazing stay here - staff are excellent and got a superb recommendation for a steakhouse from the guy at the front at Desnivel - thanks! Rooms are very large and smartly done - never an issue with noise. The neighborhood is really cool with tons of bars and restaurants within a short walking distance. I would definitely stay here again if in Buenos Aires! Only thing is the TV is upstairs in the Executive Suite and it would be nice if there was one downstairs.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did book this thinking that it was self catering but that is not the case. The only equipment in the room was a fridge and a coffee machine. Notwithstanding this we greatly enjoyed our short stay here. The breakfast was a little strange but perfectly acceptable. The room itself was different. It appears to be a converted dwelling with very high ceilings meaning that the room was split over two level with the bed upstairs on a mezzanine. I would definitely stop again.
Stayed 3 nights in Feb 2019
Response from Guadalupe Peralta on 13 Mar 2019
Hi, first of all, we appreciate your time in sharing your comment with us. We apologize for the confusion and take note of these to improve our service in the future. We hope to receive you again at San Telmo Luxury Suites. regards

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Guadalupe Peralta Cáceres on 12 Feb 2019
Thanks Fernando for your time! Hope to see you again at San Telmo Luxury Suites Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at this property. Great central location with tons of great restaurants around.
Stayed 3 nights in Dec 2018
Response from Guadalupe Peralta Cáceres on 13 Jan 2019
Hi! First of all, thank you very much for taking some time in leaving your review. We're glad to know that you had a good experience at San Telmo Luxury Suites. We hope to receive you again soon. Regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018
Response from Guadalupe Peralta Cáceres on 10 Jan 2019
Hola, gracias por confiar en nosotros. Esperamos poder volver a recibirte en San Telmo Luxury Suites. Saludos y felicidades!

8/10 Good

Gary

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very comfortable bed and pillows. Place bit odd as bed upstairs overlooking living area which is ok but bathroom and toilet downstairs and no room by bed for suitcase so had to get changed downstairs... quite run down various small things didnt work eg door lock not perfect, air extactor vent in bathroom didnt work, the safe needed the battery replaced, the light switches did not work upstairs from downstairs v-v. All a bit odd but service good and bed was very comfortable.
Stayed 4 nights in Oct 2018
Response from Guadalupe Peralta Cáceres on 9 Nov 2018
Hi Gary, thank you very much por sharing your opinion with us. We're working on improving some hotel's details to offer a better service. Hope to see you again at San Telmo Luxury Suites. Regards!

10/10 Excellent

Lixin

Very unique boutique hotel with friendly staff.
Stayed 1 night in Aug 2018
Response from Guadalupe Peralta Cáceres on 3 Sept 2018
Hi! Thanks for your time in sharing your comment with us. We're you had a good experience at San Telmo Luxury Suites. Hope to see you again. Regards

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Almost perfect
Great service and location. The only problem was a machine that keep making noise during the night every day of our stay. Bad sleep because of that.
Stayed 2 nights in Jun 2018
Response from Guadalupe Peralta Caceres on 30 Jun 2018
Hello Pablo. Thank you so much for taking time to share your opinion with us. We're sorry about the disturbing noises. Hope to see you again at San Telmo Luxury Suites. Regards

2/10 Terrible

opal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t leave any valuables in your room!
Our stay was horrible. Manager Luciano has no idea of customer service. Our cash was stolen from hotel safe despite having a do not disturb. We spent our entire last day of vacation dealing with hotel. Going to police station to file police report. When we reported the incident to manager Luciano, he was rude and belligerent. This was the first and LAST time at this hotel!
Stayed 3 nights in May 2018
Response from Guadalupe Peralta Caceres on 30 Jun 2018
We categorically deny the theft reported in our facilities. Our safes are never opened without authorization from the guest and our staff is totally trustworthy. Regards