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Reviews of NH Collection Buenos Aires Crillon

4 out of 5
NH Collection Buenos Aires Crillon
Av Santa Fe 796, Buenos Aires, Capital Federal

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 523 reviews" "
Rating 8 - Good. 203 out of 523 reviews" "
Rating 6 - Okay. 64 out of 523 reviews" "
Rating 4 - Poor. 18 out of 523 reviews" "
Rating 2 - Terrible. 8 out of 523 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice remodel hotel. Clean, personal efficient and accommodate.
Stayed 1 night in Mar 2024
Response from Huilen, NH Collection Crillon. Guest Relations. on 25 Mar 2024
Dear Juan,Thank you for leaving a comment about your stay at NH Collection Crillon. Our guest's reviews help us improve our service. We hope to see you soon!RegardsHuilen, NH Collection CrillonGuest Relations

6/10 Okay

Francisco, Guaynabo

Business traveller
Disliked: Amenities
Rooms are too small and noisy
Stayed 5 nights in Feb 2024
Response from Huilen, NH Collection Crillón. Guest Relations. on 15 Mar 2024
Dear Francisco,Thank you for leaving a comment about your stay at the NH Collection Crillon! Our guest's opinions help us improve our service and we hope to see you again.RegardsHuilen, NH Collection CrillonGuest Relations

4/10 Poor

Rajeshkumar

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was not ready at 3pm when we arrived despite checking in online. The room allocated online had been given to someone else ( why bother with online check in if the room is not ready or not the room allocated) It took a further 105 minutes and asking twice before it was ready. We had to ask for another room to be given to us as we had been traveling 24 hours and were tired. No proactive action taken. Manager blamed their IT and made lame excuses The room and breakfast were good. And the receptionist on check out day was so much better. The location of the hotel is it’s best asset.
Stayed 1 night in Mar 2024
Response from Huilen, NH Collection Crillón. Guest Relations. on 15 Mar 2024
Dear Rajeshkumar,On behalf of the entire NH Collection Crillon team, we greatly regret not having met your expectations. Our guests' comments help us improve our service, so we appreciate that you have taken the time to tell us about your experience with us.If you wish, you can contact me directly through my email gr.nhcollectioncrillon@nh-hotels.com so that I can better address your concerns.We look forward to seeing you again at the NH Buenos Aires NH Collection Crillon!RegardsHuilen, NH Collection CrillonGuest Relations.

10/10 Excellent

lawrence

Stayed 3 nights in Feb 2024
Response from Huilen, NH Collection Crillón. Guest Relations. on 21 Mar 2024
Dear Lawrence,Thank you very much for your time and for posting a review sharing your experience at NH Collection Crillon. We are very glad to know you have had a pleasant stay! Thank you for choosing us! Huilen, NH Collection CrillonGuest Relations.

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is excellent ! Beautiful and nice for walking.
Stayed 4 nights in Jan 2024
Response from Huilen, NH Collection Crillón. Guest Relations. on 15 Feb 2024
Dear Maria,Thank you for leaving a comment about your stay at the NH Collection Crillon! Our guest's opinions help us improve our service and we hope to see you again.RegardsHuilen, NH Collection CrillonGuest Relations

8/10 Good

Liliana, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La cadena NH se caracteriza por ofrecer cómodas habitaciones con todo lo necesario, sin embargo en esta oportunidad no fue así. Nos encontramos con un lavamanos que se inundaba y mojaba todo lo que estaba a su alrededor. Sin papel ni lápiz para escribir o tomar notas, y una habitación a la que solo le arreglaban la cama, con un aseo bastante deficiente. Como lo cortesía del hotel ofrecían una botella de agua, café e infusiones diariamente, pero nosotros solo tuvimos esa dicha el primer día de hotel. Para hacer nuestra estancia más agradable tuvimos que pedirle directamente a la chica del aseo para que estuviera pendiente de esos detalles. Dos noches después no teníamos jabón en la ducha… Y así transcurrieron un par de días hasta que pusimos la queja. Por lo demás, el personal es amable, y el hotel tiene una buena ubicación, solo que necesitan mejorar varios detalles, especialmente cuando se promueve el hotel como 4 estrellas y “upscale”.
Response from Huilen, NH Collection Crillón. Guest Relations. on 16 Feb 2024
Estimados huéspedes, De parte de todo el equipo de NH Collection Crillon, lamentamos enormemente no haber alcanzado sus expectativas. Los comentarios de nuestros huéspedes nos ayudan a mejorar nuestro servicio, por lo que agradecemos que se haya tomado un tiempo para comentarnos sobre su experiencia con nosotros. ¡Lo esperamos nuevamente en el NH Buenos Aires NH Collection Crillon!SaludosHuilen, NH Collection CrillonGuest Relations.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in an area of mixed uses, shops, apartments. Some side streets appear to be older and have a rundown appearance, but the main streets are good. There is a large park type area close by with good walking access. Overall, good.
Stayed 1 night in Dec 2023
Response from Huilen, NH Collection Crillón. Guest Relations. on 24 Dec 2023
Dear John, Thank you very much for your time and for posting a review sharing your experience at NH Collection Crillon. We are very glad to know you have had a pleasant stay! Thank you for choosing us! Huilen, NH Collection CrillonGuest Relations.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location
Stayed 3 nights in Dec 2023
Response from Huilen, NH Collection Crillón. Guest Relations. on 24 Dec 2023
Dear Dennis, Thank you very much for your time and for posting a review sharing your experience at NH Collection Crillon. We are very glad to know you have had a pleasant stay! Thank you for choosing us! Huilen, NH Collection CrillonGuest Relations.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our 10 year wedding anniversary. It was a great stay. It was a good location and the hotel was very nice!
Stayed 4 nights in Nov 2023
Response from Huilen, NH Collection Crillón. Guest Relations. on 30 Nov 2023
Dear Paul,Thank you very much for leaving this beautiful comment about your stay at NH Collection Crillon. We are really happy you chose us to celebrate this special moment with us. Hope to see you soon!RegardsHuilen, NH Collection CrillonGuest Relations

8/10 Good

Angelo

Stayed 4 nights in Nov 2023
Response from Huilen, NH Collection Crillón. Guest Relations. on 28 Nov 2023
Estimado Angelo,Muchas gracias por su valoración! Lo esperamos muy pronto en NH Collection Crillon.Huilen, NH Collection CrillonGuest Relations

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Huilen, NH Collection Crillón. Guest Relations. on 24 Oct 2023
Estimado Robert, Muchas gracias por su tiempo y por compartir su experiencia en NH Collection Crillon. Los comentarios de nuestros huéspedes nos ayudan a progresar día a día con el objetivo de lograr un excelente servicio.Saludos.Huilen, NH Collection CrillonGuest Relations.

2/10 Terrible

Korhan

Travelled with group
Disliked: Property conditions & facilities
Except location of hotel and staffs in reception, I am not happy with hotel. Why ? Room mentioned as sound proofed, far away from this, windows are not possible to closely fully. Bathroom looks like train compartment, washing hand is sink not possible, so small, all water goes down. In first day, coffee in breakfast room was run out, we got it at the end of our breakfast. Service and quality of hotel is far away from NH hotels in Europe which I experiences positively. Rooms mentioned individually decorated, I haven’t recognized it at all. First of all, property description has to be updated properly as misleading info given. I suggest that hotel responsible need to stay in the room to understand what you serve to your customers. As summary, I don’t suggest this hotel.
Stayed 3 nights in Sep 2023
Response from Huilen, NH Collection Crillon. Guest Relations. on 21 Sept 2023
Dear Korhan,We are sorry that his stay was not entirely pleasant. You can contact us through our email so we can manage your complaints. We hope to see you again at the NH Collection Crillon.RegardsHuilen, NH Collection CrillonGuest Relations.

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Aug 2023
Response from Huilen, NH Collection Crillon. Guest Relations. on 5 Sept 2023
Estimada Deanna,Agradecemos su valoración! Esperamos recibirla nuevamente en el NH Buenos Aires Florida.Saludos,Huilen, NH Collection CrillonGuest Relations.

6/10 Okay

Anthony

Business traveller, Travelled with partner
Las camas no fueron las de la reserva, tampoco otorgaron el desayuno.
Stayed 3 nights in Jul 2023
Response from Huilen, NH Collection Crillon. Guest Relations. on 5 Sept 2023
Estimado Anthony, Lamentamos que su estadía no haya sido del todo grata. De todas formas, lo esperamos nuevamente en el NH Buenos Aires Florida.SaludosHuilen, NH Collection CrillonGuest Relations.

2/10 Terrible

Sean

Stayed 4 nights in Jun 2023
Response from NH Collection Crillon on 6 Aug 2023
Dear Sean,We are sorry we didnt meet your expectations.Regards,Luz, NH Collection Crillon.Guest relations.

10/10 Excellent

Stuart

Stayed 2 nights in Jun 2023
Response from NH Collection Crillon on 6 Aug 2023
Dear Stuart,Thank you so much for your review.We hope to see you again soon!Regards,Luz, NH Collection Crillon.Guest relations.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright rooms
Love these corner rooms. Bright, comfortable and spacious. I only wish I was able to have more control over room temperature without having to open windows.
Stayed 3 nights in Jun 2023
Response from NH Collection Crillon on 24 Jun 2023
Dear guest,Thank you so much for your comment.We hope to see you again soon!Best regards,NH Collection Crillon

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from NH Collection Crillon on 21 Jun 2023
Dear Tim,Thank you for your time and for sharing your experience at NH Collection Crillon. We are pleased to know that you enjoyed your stay and our service. It was a pleasure receiving you! Best Regards,Luz, guest relations.

10/10 Excellent

Danely

Stayed 6 nights in Jun 2023
Response from NH Collection Crillón on 2 Jul 2023
Estimada, Muchas gracias por su valoración y por compartir su experiencia en el NH Collection Crillon. Los comentarios de nuestros huéspedes nos ayudan a progresar día a día con el objetivo de lograr un excelente servicio. ¡Esperamos volver a recibirlo pronto! Luz, Guest Relations.

8/10 Good

Luis, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 3 nights in Apr 2023
Response from NH Collection Crillon on 6 May 2023
Dear Luis,Thank you for your time and for sharing your experience at NH Collection Crillon. We are pleased to know that you enjoyed your stay and our service. It was a pleasure receiving you! Best Regards, NH Collection Crillon

6/10 Okay

ENRIQUE

Travelled with partner
unavailable room for that day
Stayed 1 night in Apr 2023
Response from NH Collection Crillon on 22 May 2023
Estimado,Queremos agradecerle por su feedback con respecto a su estadía en NH Collection Crillon.Le pedimos disculpas si los servicios ofrecidos no fueron suficientes, Ojalá podamos revertir este malestar; quedamos a disposición si quiere ampliarnos detalles de su experiencia,Saludos cordialesNH Collection Crillón

10/10 Excellent

Leonardo

Stayed 1 night in Apr 2023
Response from NH Collection Crillón on 7 Apr 2023
Estimado Leonardo¡Muchas gracias por compartir su valoración después de la estadía en NH Collection Crillón!Nuestra mayor recompensa es recibir comentarios como el suyo!Nos alegra saber que logramos brindar el servicio que nuestros huéspedes se merecen y que disfrutó de la experiencia¡Esperamos contar con su visita nuevamente!Saludos cordiales,NH Collection Crillón

10/10 Excellent

Maria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
Stayed 4 nights in Mar 2023
Response from NH Collection Crillon on 31 Mar 2023
Dear Maria,Thank you for your time and for sharing your experience at NH Collection Crillon. We are pleased to know that you enjoyed your stay and our service. It was a pleasure receiving you! Best Regards, NH Collection Crillon

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from NH Collection Crillon on 4 Apr 2023
Estimado Rigoberto,¡Muchas gracias por compartir su valoración!Nuestra mayor recompensa es recibir comentarios como el suyo!Nos alegra saber que logramos brindar el servicio que nuestros huéspedes se merecen y que disfrutó de la experiencia¡Esperamos contar con su visita nuevamente!Saludos cordiales,NH Collection Crillón

10/10 Excellent

Khosrow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from NH Collection Crillón on 4 Apr 2023
Estimado Khosrow,¡Muchas gracias por compartir su valoración!Nuestra mayor recompensa es recibir comentarios como el suyo!Nos alegra saber que logramos brindar el servicio que nuestros huéspedes se merecen y que disfrutó de la experiencia¡Esperamos contar con su visita nuevamente!Saludos cordiales,NH Collection Crillón

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
A pleasant experience throughout - the staff were friendly and helpful. Breakfasts were great, loads to choose from and the coffee was fab too. Located centrally, handy for bus tours, subway and easy to find taxis. Excellent
Stayed 6 nights in Feb 2023
Response from Team NH Collection Crillón on 2 Mar 2023
Dear Graham, Thank you for your time and for sharing your experience at NH Collection Crillon. We are proud of your comments and to know that you enjoyed your visit.We hope to receive you again!Kind regards.NH Collection Crillon

10/10 Excellent

David

Stayed 1 night in Feb 2023
Response from NH Collection Crillón on 7 Apr 2023
Estimado David,¡Muchas gracias por compartir su valoración después de la estadía en NH Collection Crillón!Nuestra mayor recompensa es recibir comentarios como el suyo!Nos alegra saber que logramos brindar el servicio que nuestros huéspedes se merecen y que disfrutó de la experiencia¡Esperamos contar con su visita nuevamente!Saludos cordiales,NH Collection Crillón

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel NH Crillon, Buenos Aires - a Beautiful Hotel
The stay at the Crillon was amazing. Right from the start the guest services were excellent and professional. The rooms were modern, comfortable, and very clean. The housekeepers kept the rooms fresh every day which made the experience enjoyable and sanitary. Breakfast was incredible! They had every morning delight imaginable and even had made-to-order items. The area, St Martin Plaza/Park, was quiet and safe. Truly a recommended place to stay!
Stayed 3 nights in Feb 2023
Response from Team NH Collection Crillón on 2 Mar 2023
Dear Vincent Thank you for your time and for sharing your experience at NH Collection Crillon. We are proud of your comments and to know that you enjoyed your visit.We hope to receive you again soon!Kind regards.NH Collection Crillon

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Crillon Amenities
Wonderful, comfortable stay. The hotel staff and security were very helpful and friendly. I would recommend a mat for the shower and tissues for the guest. The Breakfast choice and appearance were stunning! It was always fresh and beautiful. Kudos to the food and beaverage team.
Stayed 1 night in Feb 2023
Response from NH Collection Crillon on 31 Mar 2023
Thank you for your time and for sharing your experience at NH Collection Crillon. We are pleased to know that you enjoyed your stay and our service. It was a pleasure receiving you! Best Regards,

10/10 Excellent

matthew

Liked: Staff & service, amenities, property conditions & facilities
The hotel, appears to have been recently remodelled, is everything you could hope for in a city center hotel. The only thing that I would have liked that seemed to be missing was gym, small observation as the hotel was otherwise a solid choice. The breakfast buffet is fantastic -- huge selection including a wonderful array of healthy items. Someone really thought through the menu and wanted to give all guests options. The staff was uniformily pleasant. And, the location is fantastic. The nearby parks were beautiful and easy transport and walking options. Would definitely return to the Crillón.
Stayed 2 nights in Jan 2023
Response from Team NH Collection Crillón on 2 Mar 2023
Dear Matthew,Thank you for your time and for sharing your experience at NH Collection Crillon. We are proud of your comments and to know that you enjoyed your visit.We hope to receive you again soon!Kind regards.NH Collection Crillon

8/10 Good

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locación is gray. Check in was kind of slow, but ok. Room with very nice view of the city, 301 is a corner room, very spacious, spotless clean.Bathroom with nice amenities. I did not bring an adaptor for my electronic devices, but they lend me one which I appreciate very much.
Stayed 1 night in Jan 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice safe area. Good staff
Stayed 1 night in Jan 2023
Response from Thank you on 27 Jan 2023
Dear Joseph,Thank you for your time and for sharing your experiences at NH Collection Crillon. We are very glad to know you have had a nice stay with us! Our priority is to offer an excellent service and provide the best experiences for our guest! Thank you for choosing us!Team NH Collection Crillon

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
Extremely welcoming and comfortable hotel, very friendly professional and helpful staff. The hotel has a range of transport links nearby but if you’re happy to walk, many sites/attractions can be reached in approximately 30 mins. The breakfast was extremely varied and plentiful. Would definitely stay again.
Stayed 1 night in Nov 2022

10/10 Excellent

Maria

Stayed 1 night in Nov 2022

10/10 Excellent

MARIA, guaynabo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Nov 2022

6/10 Okay

José Otávio

Stayed 1 night in Jul 2022

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast buffet is great!
The staff were all great in their service and helpfulness. The breakfast buffet is outstanding. The one thing that wasn't top notch for me was we couldn't adjust the temperature of the room and there was no fan available. Other than that bit of pickiness, it was great.
Stayed 3 nights in May 2022

10/10 Excellent

pablo

Stayed 2 nights in Apr 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb full breakfast with many high quality options Clean, modern rooms and lobby Professional staff Good room service food and laundry - Small gym but no pool, sauna or hot tub Central location and generally safe area, but solo travelers beware the park at night opposite the hotel. I was approached there by a suspicious person.
Stayed 3 nights in Feb 2022

10/10 Excellent

Deborah, Carlsbad

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS GREAT. ROOM WAS VERY COMFORTABLE. LOCATION WAS CONVENIENT TO MANY NEARBY RESTAURANTS AND SHOPS. CABS WERE EASY TO GET.
Stayed 1 night in Mar 2022

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cigarettes smell in room. The hotel was notified
Stayed 1 night in Feb 2022

10/10 Excellent

Musannif

Stayed 1 night in Feb 2022

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Nice place to walk.
Stayed 2 nights in Jan 2022

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many facilities really at hand.
Stayed 1 night in Jan 2022

10/10 Excellent

CHIAYUNG, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - right by the Plaza San Martin subway station and bus stops. Clean and comfy room. Excellent service through the front desk and their web page. Reliable wifi for remote work. Their standard room may feel small and cramped, leaving little space btw the bed and the desk. I re-arranged the furniture to make it easier to walk around in the room. For some people that might not be enough; upgrading to a larger room would likely be the better option for longer stays.
Stayed 6 nights in Jan 2022

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located with plenty of eating and shopping options, including a pharmacy just steps from the hotel. Bus stops, subte, taxis all in the same block. Banks, money exchange, travel agencies. Important due to Covid: laboratories and hospitals some at walking distance. Hospital Aleman at 15 min in taxi is the best for foreigners. Beautiful bathroom and comfortable room. Friendly staff.
Stayed 7 nights in Jan 2022

10/10 Excellent

Kynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021