Interior entrance

Reviews of Hotel Intersur Recoleta

4 out of 5
Hotel Intersur Recoleta
AV Callao 1764, Buenos Aires, Capital Federal

Reviews

8.6

Excellent

Rating 10 - Excellent. 191 out of 412 reviews" "
Rating 8 - Good. 156 out of 412 reviews" "
Rating 6 - Okay. 44 out of 412 reviews" "
Rating 4 - Poor. 11 out of 412 reviews" "
Rating 2 - Terrible. 10 out of 412 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Nataliya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location. Clean. Cute entrance hall design. Morning breakfast excellent Staff friendly abd helpfull Unfortunately: No bottled water, no tea, no coffee in rooms. Very inconvenient. Shower remains hospital bathrooms Towels do not look fresh
Stayed 3 nights in Mar 2024

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Response from Intersur Recoleta on 22 Feb 2024
Thank you for your feedback Jean!We hope to welcome you again in the future!Kind Regards,

10/10 Excellent

Steve, Lummi Island

Stayed 2 nights in Jan 2024

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a nice area, needed a little sprucing up here and there. Staff was very helpful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cindy, Parshall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in Recoleta!
Stayed 1 night in Dec 2023
Response from Intersur Recoleta on 4 Jan 2024
Dear Cindy,Thank you very much for sharing your experience through Expedia.We are glad to know that you have enjoyed our hotel. We hope we can receive you again on your next trip to Buenos Aires.Cordially,Intersur Recoleta

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in excellent location
We enjoyed our one night stay in the area at this lovely property. We arrived early in the day so our room was not ready until about 1pm. We were able to leave our bags and wander until then. The staff was friendly and welcoming. Our room was clean and very comfortable. The AC worked well. Breakfast was very good and included. Our second night was spent at a hotel around the corner and was much more expensive and not really any better. I would definitely stay here again. The price, location and amenities were excellent.
Stayed 1 night in Dec 2023
Response from Intersur Recoleta on 4 Jan 2024
Dear Diana,Thank you very much for sharing your experience through Expedia.We are happy to read that you have enjoyed not only our hotel, but also our city. The most rewarding comment we could get is about our staff professional and prompt attention, as we try every day to make the difference through our quality of service.We hope to see you again soon.Cordially,Intersur Recoleta

10/10 Excellent

ANN, TURLOCK

Stayed 1 night in Nov 2023
Response from Intersur Recoleta on 4 Jan 2024
Estimada AnnMuchas gracias por su puntuación!Esperamos recibirlos nuevamente.Saludos cordialesIntersur Recoleta

6/10 Okay

Evelyn, Miami

Liked: Staff & service
Disliked: Property conditions & facilities
El hotel en algunas cosas esta bien pero necesita modernizar y actualizar, los baños muy limitado, no rellenan lo que se acaba en uso diario, no hay cafetera en cuartos y el mini bar no contiene nada,
Stayed 5 nights in Nov 2023
Response from Intersur Recoleta on 4 Jan 2024
Estimada EvelynMuchas gracias por su comentario. Cada comentario es tenido en cuenta y nos ayuda a mejorar nuestro servicio.Tomaremos en cuenta su experiencia respecto a las habitaciones.Por favor no dude en contactarnos para su próxima visita a Buenos Aires, será un placer recibirlos en nuestra casa.Sinceramente,Hotel Intersur Recoleta

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, safe, close to restaurants. I would stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building, great location, nice staff. Generous breakfast, very clean…all good
Stayed 5 nights in Sep 2023

10/10 Excellent

pablo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in Recoleta, which is the wealthies neighborhood in Buenos Aires, therefore it is safer to walk and dine out. However it is further away from Palermo and San Telmo for instance, you will need taxi rides to get there. The hotel is very nice and clean, with an impresive lobby. Breakfast is excellent. Rooms are big and in very good condition. Few little wrinkles with room lights, but nothing major. We had a good time and most likely we will use it again
Stayed 7 nights in May 2023

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice.
Stayed 3 nights in Feb 2023
Response from Reservas on 31 Mar 2023
Thank you for your comments about your stay at Intersur Recoleta. We always do appreciate to receive feedback from our clients as it helps to improve our service and quality standards

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
The location was great
Stayed 1 night in Mar 2023
Response from Reservas on 31 Mar 2023
Thank you for your comments about your stay at Intersur Recoleta. We always do appreciate to receive feedback from our clients as it helps to improve our service and quality standards

8/10 Good

Amy

Stayed 1 night in Feb 2023

8/10 Good

pedro

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very nice and helpful. Nataly stands out as professional and courteous. The hotel is starting to look tired.

8/10 Good

Edward

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location and facilities

6/10 Okay

wendy

Liked: Cleanliness, staff & service

8/10 Good

Robert

Stayed 2 nights in Dec 2022

10/10 Excellent

Engina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is excellent, just around the corner is recoleta maun attractions, very walkable location. Hotel was also very clean, and it has a great Italian restaurant.

8/10 Good

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marcelo restaurant on the first floor was extraordinary, excellent service! The AC in my room wasn't good; had to ask for a room change
Stayed 4 nights in Nov 2022

8/10 Good

Sam

Stayed 4 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and only two blocks from cemetery and feria
nice and clean. stayed on 9th floor - was quiet. excellent location. decent breakfast.
Stayed 3 nights in Oct 2022

4/10 Poor

Maria

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Staff don’t care about guests needs. Hotel need repairs.
Stayed 6 nights in Oct 2022

10/10 Excellent

Philippe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located in Recoleta area with lots of nearby shops and restaurants. Hotel staff friendly and helpful. Bed was very comfortable; continental breakfast included. This was my fourth stay at this location
Stayed 1 night in May 2022
Response from Reservation Dpt. on 21 Jun 2022
Dear Mr. Philippe, Thank you very much for sharing your experience at the Intersur Recoleta Hotel. We are happy to read that you have enjoyed not only our hotel, but also our city. The most rewarding comment we could get is about our staff, as we try every day to make the difference through our quality of service. We hope to see you again soon. Cordially,

10/10 Excellent

Louis

Stayed 1 night in May 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2022

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect hotel! The staff wanted to help you in any way they could with courtesy and efficiency. Nothing was too difficult for them. It is spotlessly clean and aethestic. I cannot say enough good things about the Intersur Recoleta hotel in Buenos Aires.
Stayed 2 nights in Jan 2022
Response from Reservation Dpt. on 2 Feb 2022
Dear Susan, We appreciate your comments regarding your stay at Intersur Recoleta hotel. Detailed and specific comments such as the one you have posted are very important to us, as we considered that you have been focused on the small details. We are glad to know that you have felt welcome, and that you have found our staff professional and efficient. We will be glad to receive you again soon. Best regards,

10/10 Excellent

ROBERT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Hotel is lovely and VERY well located. Stayed there 3 different times. Excellent.
Stayed 2 nights in Jan 2022
Response from Reservation Dpt. on 2 Feb 2022
Dear Robert, Thank you very much for sharing your experience through Booking. We are glad to know that you have enjoyed both our city and our hotel as well. We do our best to try to offer a high quality service, in order to make the difference, and it is always nice to get a feedback like yours, letting us know that our efforts are being productive. We hope we can receive you again on your next trip to Buenos Aires. Cordially,

10/10 Excellent

Paulette, MEDFORD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, I highly recommend it. This was our third stay
Stayed 11 nights in Dec 2021
Response from Reservation Dpt. on 19 Jan 2022
Dear Paulette, Thank you so mucho for your comments, they are very important to us. Hope to have you again soon. Regards,

10/10 Excellent

HEBER, BOUNTIFUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property the water pressure excellent
Stayed 1 night in Nov 2021
Response from Reservation Dpt. on 11 Nov 2021
Dear Heber, Thank you very much for sharing your experience. We are happy to read that you have enjoyed our hotel. We hope to see you again soon. Cordially,

8/10 Good

Aurora, Perth Australia

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Hotel in great location in Recoleta area, walking distance near restaurants, cemetary and cultural centre. Breakfast ok. Airport shuttle service good value. Needs a little TLC in rooms, needed to swap room on checkin as toilet was leaking and would hear it all night. Second room couple minor things should be attended to. Didnt spend much time in room to dwell on it. Italian restaurant within hotel seems pricey, so ate in nearby restaurants.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe area, restaurants and shopping near by. Good breakfast
Stayed 9 nights in Mar 2020

2/10 Terrible

John, Maine

The hotel would not allow us to check in without contacting the police to quarantine us for two weeks we had to fly out of the country to avoid this they would not cancel my reservation because it was made to Travelocity we spent hours trying to contact Travelocity and we're unable to do that so I had to leave the country without canceling my reservations for hotel or flights do do my inability to contact Travelocity either by phone or white internet
Stayed 1 night in Mar 2020

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in an excellent location in Recoleta district of BA. Easy walking to many restaurants, cafes and places of interest. Definitely recommend this hotel. Excellent staff and service. Great facilities and buffet breakfast.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location, staff very helpful, carpet in room had stains though. Good selection of food for breakfast but repetitive.
Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff were very helpful assisting with onward travel arrangements
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

There were no hotel instructions in any language although they mayhave been on the TV which we didn't turn on. No tea or coffee in room.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

chris, hillsboro mo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price. Great service. Excellent location. I would stay there again.
Stayed 8 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent location. It was great to be able to walk to attractions in Recoleta.
Stayed 2 nights in Dec 2019

10/10 Excellent

Brad, Tustin CA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, helpful front desk staff. It's just a few blocks from the Recoleta Cemetery.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
k but not great
Not sure how this is a 4star hotel. They don’t have itemized bills, they didn’t have an adapter or concierge to buy us one. Their menu/drinks are very restricted and check in took almost 45min. Staff is friendly but slow. Breakfast was ok, nothing special. I’d say it’s a 2-3star hotel at the most.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019

8/10 Good

Pat, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Excellent staff. Rooms need carpet cleaning, and the air-conditions need maintenance / cleaning.
Stayed 7 nights in Nov 2019

2/10 Terrible

IntersurRecolet, Recoleta Bs As Argentina

Travelled with family
Disliked: Staff & service
Me sacaron de mi habitación antes de tiempo por una estadía de dos Dias sólo me dieron un día y me dieron problema para quedarme el segundo!!!! Muy ofendido!!!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019