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Reviews of Emperador Hotel Buenos Aires

5 out of 5
Emperador Hotel Buenos Aires
Av Libertador 420, Recoleta, Buenos Aires, Capital Federal

Reviews

8.8

Excellent

Rating 10 - Excellent. 214 out of 376 reviews" "
Rating 8 - Good. 109 out of 376 reviews" "
Rating 6 - Okay. 31 out of 376 reviews" "
Rating 4 - Poor. 11 out of 376 reviews" "
Rating 2 - Terrible. 11 out of 376 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 2 nights in Mar 2024
Response from Silvio Dobarro on 3 Apr 2024
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Silvio Dobarro on 14 Mar 2024
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in to a nice property with friendly staff. This was a one night stay on my own before a joined a group tour the next day. They arranged so I didn’t have to change rooms.
Stayed 1 night in Feb 2024
Response from Hotel Emperador Buenos Aires on 21 Feb 2024
Dear Anthony, Thank you for sharing your feedback. We're delighted to hear you enjoyed your stay and are looking foward to having you back anytime

10/10 Excellent

eiman, lakewood ranch

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff . Great location
Stayed 2 nights in Jan 2024
Response from Hotel Emperador Buenos Aires on 9 Feb 2024
Dear Mr. Bassam, We are glad to hear that you enjoyed your visit. Your reviews are a great motivation for all of our team to keep working every day to give an excelent service to our guests. We hope to welcome you to Hotel emperador in the near future.

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations were great, and the staff was wonderful. I highly recommend.
Stayed 1 night in Jan 2024
Response from Silvio Dobarro on 30 Jan 2024
Thank you for staying at our hotel! Your opinion is very important for us.

8/10 Good

pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great area. Lacking small things but nothing that would keep me from coming back again. I would recommend this to everyone.
Stayed 2 nights in Jan 2024
Response from Hotel Emperador Buenos Aires on 15 Jan 2024
Dear Pedro, We thank you for your time and feedback about your stay with us. We are glad to know everything was up to your expectations and we hope to have you again at Hotel Emperador soon.

10/10 Excellent

Robert, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Emperador Buenos Aires on 11 Jan 2024
Dear Mr, We thank you for your time and feedback about your stay with us. We are glad to know everything was up to your expectations and we hope to have you again at Hotel Emperador soon.

10/10 Excellent

My

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Emperador Buenos Aires on 21 Dec 2023
Thank you for taking the time to review us. We are thrilled that you enjoyed your stay with us and are happy to welcome you back anytime at Hotel Emperador. Best Regards,

2/10 Terrible

Megan

Travelled with partner
Disliked: Staff & service
The staff were extremely rude and unhelpful. Wouldn’t recommend this hotel
Stayed 1 night in Nov 2023
Response from Hotel Emperador Buenos Aires on 24 Nov 2023
Dear Megan, Thank you for your feedback. We truly understand your disatisfaction with the hotels policy butits essential and non negotiable that every reservation is guaranteed by a credit card during check in. Best Regards

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Silvio Dobarro on 14 Nov 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Mildred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Silvio Dobarro on 14 Nov 2023
Thank you for staying at our hotel! Your opinion is very important for us.

8/10 Good

Solomon

Stayed 1 night in Nov 2023
Response from Silvio Dobarro on 24 Nov 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Jose

Travelled with family
Liked: Property conditions & facilities
GOOD EXPERIENCE
travelled with family 3 corner rooms, excellent !! nothing to say. good service. BREAKFAST COULD BE BETTER..
Stayed 4 nights in Oct 2023
Response from Hotel Emperador Buenos Aires on 31 Oct 2023
Dear Mr. We appreciate the time you took to leave us your review since they truly help us to take notes and continue perfecting our service. Thank you for choosing us and we hope to welcome you again at Hotel Emperador.

8/10 Good

Victor

Business traveller
Liked: Cleanliness, staff & service
Noisy Room
I was staying at the first floor, and above my room the Hotel was making modifications in the second floor, which suppose to be only between 2 - 5 P.M. But they started working in the early morning. Also the shower was not properly sealed, and sprinkling water all around. The services, nevertheless is excellent and the personnel very friendly.
Stayed 3 nights in Oct 2023
Response from Hotel Emperador Buenos Aires on 27 Oct 2023
Dear Mr. Thank you for the time you took to share about your stay at Hotel emperaodr. we are sorry about what happened and apologize for the things you mentioned that could be better; we will definitely work on them so we can keep getting better every day. We remain at your entire disposal and hope to welcome you again at Hotel Emperador

10/10 Excellent

David, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!
Stayed 1 night in Oct 2023
Response from Silvio Dobarro on 24 Oct 2023
¡Gracias por alojarte en nuestro hotel! Tu opinión es muy importante para nosotros.

10/10 Excellent

EMANUEL Z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 3 nights in Oct 2023
Response from Silvio Dobarro on 18 Oct 2023
¡Gracias por alojarte en nuestro hotel! Tu opinión es muy importante para nosotros.

10/10 Excellent

Jorge, PUNTA DEL ESTE

Liked: Cleanliness, staff & service
ALL is ok
Stayed 1 night in Sep 2023
Response from Silvio Dobarro - Hotel Emperador BA on 25 Sept 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Roger van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, clean, great service!
Stayed 2 nights in Jul 2023
Response from Silvio Dobarro - Hotel Emperador BA on 6 Jul 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Esteban, Tarzana

Liked: Cleanliness, property conditions & facilities
Nice hotel and nice people!!!
Stayed 1 night in Apr 2023
Response from Silvio Dobarro - Hotel Emperador BA on 2 May 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Esteban, Tarzana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and excellent crew.
Stayed 2 nights in Apr 2023
Response from Silvio Dobarro - Hotel Emperador BA on 27 Apr 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Silvio Dobarro - Hotel Emperador BA on 5 Apr 2023
¡Gracias por alojarte en nuestro hotel! Tu opinión es muy importante para nosotros.

2/10 Terrible

Steven

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Overpriced hotel with a poor attitude, I wished I’d had the chance to change hotels as this was an extension to a cruise trip .
Stayed 1 night in Mar 2023
Response from Silvio Dobarro - Hotel Emperador BA on 18 Apr 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Katherine, Southgate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to walk the must-do's! Many great restaurants in the area as well. Large quiet room with nice patio to sit and have a drink. Would highly recommend!
Stayed 2 nights in Feb 2023
Response from Silvio Dobarro - Hotel Emperador BA on 9 Feb 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Fernando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Front desk staff amazing ..bar staff slow. That said, would stay here again.
Stayed 1 night in Jan 2023
Response from Silvio Dobarro - Hotel Emperador BA on 18 Jan 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Ron

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was aesthetically beautiful, with luxurious inclusions, but a few basic things were not functional, eg one of the taps in our room. Also, things which we consider to be base level, such as tea and coffee making facilities, and milk, were absent.
Response from Silvio Dobarro - Hotel Emperador BA on 16 Jan 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Response from Silvio Dobarro on 6 Jan 2023
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Marilyn

Stayed 1 night in Jan 2023
Response from Silvio Dobarro - Hotel Emperador BA on 6 Mar 2023
Thank you for staying at our hotel! Your opinion is very important for us.

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff. Beds not comfortable.
Response from Silvio Dobarro - Hotel Emperador BA on 29 Dec 2022
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Gregory

Stayed 1 night in Dec 2022
Response from Silvio Dobarro - Hotel Emperador BA on 28 Dec 2022
Thank you for staying at our hotel! Your opinion is very important for us.

8/10 Good

Kara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location downtown Buenos Aires. Updated room and very clean. They bed was a little too soft for my liking and the prices seemed very steep. We felt very safe, so it’s all worth it.
Response from Silvio Dobarro - Hotel Emperador BA on 28 Dec 2022
Dar Kara,Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 1 night in Dec 2022
Response from Silvio Dobarro - Hotel Emperador BA on 13 Dec 2022
Thank you for staying at our hotel! Your opinion is very important for us.

10/10 Excellent

Gregory

Stayed 1 night in Dec 2022
Response from Silvio Dobarro on 13 Dec 2022
Thank you for staying at our hotel! Your opinion is very important for us.

2/10 Terrible

Andrew

Stayed 2 nights in Nov 2022

6/10 Okay

Francisco, Guaynabo

Business traveller
Liked: Property conditions & facilities
It has a good location. It’s kind of expensive for what you get.
Stayed 2 nights in Sep 2022
Response from Silvio Dobarro on 26 Sept 2022
¡Gracias por alojarte en nuestro hotel! Tu opinión es muy importante para nosotros.

10/10 Excellent

Jenny

Stayed 1 night in Sep 2022
Response from Silvio Dobarro - Hotel Emperador BA on 12 Sept 2022
¡Gracias por alojarte en nuestro hotel! Tu opinión es muy importante para nosotros.

8/10 Good

Siva, Sylvania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A luxurious hotel. Several good restaurants a short walk from the hotel. Food is Ok. Nothing to brag about. Service staff is friendly and responsive.
Stayed 1 night in Jan 2022
Response from Hotel Emperador BA on 24 Jan 2022
Thank you very much for your comments. We hope you have enjoyed your visit.

10/10 Excellent

j Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Beautiful Hotel located very close to the Cruise Ships. Breakfast is included and it was delicious. Everything was first class.
Stayed 1 night in Jan 2022
Response from Hotel Emperador BA on 24 Jan 2022
Thank you very much for your words, we hope to see you again.

4/10 Poor

Zhiming

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We arrived at about 7 AM due to the plane, staff would charge us $150, a cost equivalent to a night, when we requested to check in. After we finally checked in at about 2pm, staff refused to let us use their luggage truck. When we wanted a room on an upper floor, staff told us It was not available, but in fact it was not fully occupied
Stayed 1 night in Jan 2022

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants, clean room, and good security presence.
Stayed 2 nights in Jan 2022
Response from Hotel Emperador BA on 24 Jan 2022
Thank you very much for your comments, the safety of our guests is very important to us.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! So helpful!
Stayed 2 nights in Nov 2021
Response from Hotel Emperador BA on 24 Jan 2022
Thank you very much for your recognition of our staff, they make a difference.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Hotel - Always the same!
Stayed 1 night in Nov 2021

8/10 Good

Alfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Overall a very good stay . Service in the breakfast area was not very good . Took too much time to get the food . Although there was a small occupancy clients needed to make a reservation to use the gym which was mostly empty .
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
We stayed here for a couple of nights before a cruise to Antarctica, one night was already included so we opted to add another for convenience. The person who checked us in sneered rather than smiled. I thought it may be just us but no, he sneered at everyone :-) I know this because I had to visit reception many times. Why? Because if you have a mobile phone anywhere in the vicinity of your room key it wipes it and they have to reprogram it. The staff in the bar and restaurant were lovely, the pool and gym were good too, and just under the bridge there's a very good steak restaurant so the bad points didn't spoil our stay.
Stayed 1 night in Feb 2020

4/10 Poor

Kerstin

Liked: Cleanliness
Disliked: Staff & service
Avoid Hotel Emperador , very unfriendly staff.
Was thrown out from the hotel of unclear reasons. Very unfriendly staff. Very arrogant, didn’t want to help. Some of the issues related to corona virus but that’s no reason for the staff to be unfriendly
Stayed 1 night in Mar 2020

8/10 Good

Peter, Sidmouth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely, beautiful bedrooms. A delightful swimming pool. Having to pay for very indifferent coffee in the room was a disappointment and the early breakfast was poor.
Stayed 1 night in Feb 2020

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, clean and friendly staff
Such a beautiful hotel! We stayed here for three nights before heading south and the staff was wonderful, the hotel clean, and great food and drink selections. This hotel was an easy walking distance to many downtown neighborhoods and I highly recommend it!
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big lobby, good breakfast, very big and nice room. Nice pool and spa area.
Stayed 1 night in Feb 2020

10/10 Excellent

Mary, Texas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
You have to pay for coffee in the room. They would not exchange US dollars for pesos. They were kind to me when I accidentally booked 2 non-refundable rooms. One was refunded.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020