We chose this hotel because it was advertised as they offer free shuttle from and to the Brussels airport. Yet, there is no way, other than call them on the regular phone to schedule pick up from the airport. As we were coming overseas, we didn’t have phone service, and the hotel haven’t responded to my previous emails, there was no other way then to pay for the taxi to go to the Brussels suburb where the hotel is located.
Transfer shuttle to the airport was smooth though, they even made an exception to arrange earlier pick up, since we made mistake showing up one hour earlier to the front desk.
The hallways to the rooms are really, really strange. You'll need to walk quite far to your room from the elevator trough the labyrinth of narrow and very stuffy hallways. There is quate strong smell of dust when the elevator door open. Honestly, I was bit afraid before we entered our room, but once you are inside, the room is clean and bright. Bed is comfortable with high quality linens and the bathroom is squeaky clean.
In short, I wouldn’t choose the same hotel again for layover in Brussels. It is relatively far from the airport and the free airport shuttle is working only partially.