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Reviews of Comfort Suites Brunswick

2.5 out of 5
Comfort Suites Brunswick
25 Ashton Dr, Brunswick, GA

Reviews

7.8

Good

Rating 10 - Excellent. 385 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 110 out of 1001 reviews" "
Rating 2 - Terrible. 75 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great indoor pool, loved the spa. Great breakfast
Stayed 3 nights in May 2024
Response from Manager on 23 May 2024
Hello Alyssa,We are delighted to hear that you enjoyed our indoor pool, spa, and breakfast. We strive to provide a relaxing and enjoyable experience for all our guests. Your feedback is truly appreciated as it helps us ensure that we maintain high standards for all our amenities. Thank you for choosing to stay with us.

10/10 Excellent

john, Canandaigua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
perfect location
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello john,We're thrilled to hear that you enjoyed our hotel's prime location! Your satisfaction is our top priority, and we strive to provide a convenient and enjoyable stay for all our guests. If you have any other feedback or suggestions, please feel free to reach out to us.

10/10 Excellent

Jaime, Valley Stream

Stayed 1 night in Mar 2024
Response from Manager on 21 May 2024
Hello Jaime,We appreciate your high rating and are glad to know you enjoyed your stay overall. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us. We value your input and hope to welcome you back in the future.

8/10 Good

george

Liked: Amenities
Disliked: Property conditions & facilities
Great bed
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello george,We're thrilled to hear you found our bed comfortable during your stay. Providing a relaxing and cozy sleep experience is a top priority for us. Thank you for sharing your feedback with us!

4/10 Poor

Robert L

Travelled with group
Disliked: Cleanliness, property conditions & facilities
It was old and run down really bad. This was first time ever staying at comfort inn but was not impressed at all
Stayed 2 nights in May 2024
Response from Manager on 18 May 2024
Hello Robert L,We regret to hear that your experience did not meet expectations. Guest feedback such as yours is crucial for our improvement. If you have any further details to share, we encourage you to reach out to our management team for further assistance. Thank you for choosing Comfort Inn, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Becky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Becky,We are sorry to hear about your experience during your stay. We value your feedback and will address your concerns with our team for improvement. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room needs refurbishing. Not very clean. Drapes falling off. No shelves in bathroom to hang towels or put anything.
Stayed 2 nights in Apr 2024
Response from Manager on 19 May 2024
Hello Julie,We appreciate your feedback and apologize for falling short of your expectations. Your comments have been shared with our team for improvement. We hope you will give us another chance to exceed your expectations in the future.

10/10 Excellent

Travis

Business traveller
Liked: Property conditions & facilities
The elevators had a very bad smell to them. The breakfast was excellent and coffee was great.
Stayed 5 nights in Apr 2024
Response from Manager on 19 May 2024
Hello Travis,We appreciate your feedback regarding the elevators and are glad you enjoyed the breakfast and coffee during your stay. Your comments will be shared with our team for further improvement.

6/10 Okay

Kevin

Business traveller
Disliked: Property conditions & facilities
Property is OK for a quick stop over however, needs renovation and the room doors are very loud closing at night. There is no way to close them quietly.
Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Kevin,We appreciate your feedback regarding your recent stay. We are always looking for ways to improve our guests' experience, and your comments will be shared with the management for their review. If you have any further concerns, please feel free to reach out to us directly.

8/10 Good

France

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello France,We are thrilled to hear that you had a great experience during your stay with us! We look forward to welcoming you back in the near future.

8/10 Good

Jesinette

Travelled with partner
Liked: Cleanliness, staff & service
Nice for a quick stay!
Stayed 1 night in Mar 2024
Response from Manager on 19 May 2024
Hello Jesinette,We are glad you enjoyed your quick stay with us! If you have any more feedback to share, please feel free to reach out to our management team.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so far sp good
Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Suzanne,We appreciate your positive feedback and are delighted to hear you had a pleasant experience at our hotel. Should you have any further feedback or queries, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us.

8/10 Good

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic 😍
Stayed 2 nights in Mar 2024
Response from Brooke Tyner on 3 Apr 2024
Thank you for taking the time to do our online survey. Your feedback is important to us

10/10 Excellent

Sam

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Sam,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another excellent experience.

10/10 Excellent

Shaquerah

Liked: Cleanliness, staff & service, property conditions & facilities
Love it.
Stayed 1 night in Mar 2024
Response from Brooke Tyner on 3 Apr 2024
Thank you for taking the time to do our online survey. Your feedback is important to us

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brooke Tyner on 28 Mar 2024
Thank you for taking the time to do our online survey! This helps us focus on the areas that needs improvement.

4/10 Poor

Angelica

Business traveller, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The elevator had a really bad smell throughout our stay at this hotel. Our towels had rips in them and had some dirt on it our first night. Our room was not cleaned at all throughout our stay either. The staff was friendly but that's about it.
Stayed 3 nights in Mar 2024
Response from Brooke Tyner on 28 Mar 2024
Thank you for taking the time to do our online survey! This helps us focus on the areas that needs improvement.

2/10 Terrible

DANIEL

Stayed 1 night in Mar 2024
Response from Manager on 18 May 2024
Hello DANIEL,We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. Our team is here to assist and ensure all our guests have a pleasant stay.

4/10 Poor

Karen

This property needs an update.
Stayed 1 night in Mar 2024
Response from Brooke Tyner on 28 Mar 2024
Thank you for taking the time to do our online survey! This helps us focus on the areas that needs improvement.

8/10 Good

Walter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good 👍
Stayed 1 night in Mar 2024
Response from Brooke Tyner on 28 Mar 2024
Thank you for taking the time to do our online survey! This helps us focus on the areas that needs improvement.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady that prepares and maintains the breakfast area was extremely pleasant and accommodating. She is an asset to the property.
Stayed 1 night in Feb 2024
Response from Brooke Tyner on 28 Mar 2024
Thank you for taking the time to do our online survey! This helps us focus on the areas that needs improvement.

4/10 Poor

Donna

Liked: Staff & service
Specifically rented this hotel for the indoor pool and it was closed for “renovation” our entire stay. No one was working on the pool, nor in the room what so ever. Pool was full and was running as was the hot tub. We were allowed access for our 3 days there. Extremely poor service in my opinion.
Stayed 2 nights in Mar 2024
Response from Brooke Tyner on 28 Mar 2024
Thank you for taking the time to do our online survey! This helps us focus on the areas that needs improvement.

10/10 Excellent

Marilu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo bien nuestra estadia por 1 noche.
Stayed 1 night in Mar 2024
Response from Brooke Tyner on 28 Mar 2024
Thank you for taking the time to do our online survey! This helps us focus on the areas that needs improvement.

2/10 Terrible

Jamie

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you love your family, do not book a stay for them at this hotel! Disgusting! Filthy! NOTHING works! Smells disgusting, moldy, mildew, rust, broken drywall EVERYWHERE! Mysterious BROWN SMEARS on walls! Feels like a checked into a 3rd world country in GA, USA!!!
Response from Brooke Tyner on 28 Mar 2024
Thank you for taking the time to do our online survey! This helps us focus on the areas that needs improvement.

8/10 Good

James

Check in personnel was good. Hotel is okay
Stayed 1 night in Feb 2024
Response from Brooke Tyner on 28 Mar 2024
Thank you for taking the time to do our online survey! This helps us focus on the areas that needs improvement.

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty! Room was not cleaned. Sheets were wrinkled, eyelashes, stained sheets bad! Worse hotel ever, should be condemned!
Response from Brooke Tyner on 21 Feb 2024
Thank You For taking the time to do our online survey, Your feedback is important to us.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Brooke Tyner on 21 Feb 2024
Thank You For taking the time to do our online survey, Your feedback is important to us.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a Good Experience
Read the previous reviews and was expecting ‘you get what you paid for’ experience. Other than the musty smell upon entering the building, our experience was very pleasant. Bed and pillows very comfortable. Room location was surprisingly quiet. Hot breakfast was typical but there was fresh fruit and even Nutella. The staff member handling the breakfast was super friendly and helpful.
Stayed 1 night in Feb 2024
Response from Brooke Tyner on 21 Feb 2024
Thank You For taking the time to do our online survey, Your feedback is important to us.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Decent hotel for good price
Stayed 1 night in Feb 2024
Response from Brooke Tyner on 21 Feb 2024
Thank You For taking the time to do our online survey, Your feedback is important to us.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Feb 2024
Response from Brooke Tyner on 21 Feb 2024
Thank You For taking the time to do our online survey, Your feedback is important to us.

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Brooke Tyner on 21 Feb 2024
Thank You For taking the time to do our online survey, Your feedback is important to us.

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from Brooke Tyner on 21 Feb 2024
Thank You For taking the time to do our online survey, Your feedback is important to us.

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Brooke Tyner on 21 Feb 2024
Thank You For taking the time to do our online survey, Your feedback is important to us.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 19 May 2024
Hello Bruce,We are thrilled to hear about your perfect stay with us! We look forward to welcoming you back again soon for another fantastic experience.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Dec 2023

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Front Desk was wonderful and the room was wonderfully spacious and clean and comfortable. Breakfast was hot and coffee plentiful. This was just an overnight stay over Thanksgiving holiday. Looking forward to staying here again on out next trip.
Stayed 1 night in Nov 2023

2/10 Terrible

Sharon

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was horrible ! They didn't clean my room and they made us come get towels and the vacuum to clean our on room ! 😡
Stayed 3 nights in Nov 2023

2/10 Terrible

Sharnae

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Shaketra

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Nov 2023

10/10 Excellent

Lacey

Travelled with family
Great stay and affordable!
Great stay!
Stayed 1 night in Oct 2023

10/10 Excellent

Shivakumar

Stayed 1 night in Sep 2023

8/10 Good

Thomas

Liked: Cleanliness, room comfort
The place was nice. Couple things. We reported to the front desk that the toilet was filling every couple minutes on our way out to dinner and it was still running when we returned. Would have done that all night if I didn’t shut it off. I again reported it in the morning and the front desk had no record of it being reported. She even asked if they offered us another room and I said no. Also our shower curtain was missing. We did report our room smelled like smoke and Pine-Sol so we didn’t get charged additionally as if we were smoking. The breakfast did not have many options unlike some others we stayed at, but it was good.
Stayed 1 night in Sep 2023
Response from Brooke Tyner on 20 Sept 2023
Thank you for taking the time to do our online survey, We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Sep 2023
Response from Brooke Tyner on 20 Sept 2023
Thank you for taking the time to do our online survey. We appreciate your feedback.

2/10 Terrible

Angela

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor customer service!
The staff were incredibly rude!!! Right from the moment we walked in we weren’t greeted then the person checking us in was ready to argue about our reservations and I wished I had not booked in advance. Every contact with all the staff was not friendly. They need a customer service training at that facility. I will never stay at a Comfort Inn hotel again.
Stayed 2 nights in Sep 2023
Response from Brooke Tyner on 20 Sept 2023
Thank you for taking the time to do our online survey, We Really Appreciate your feedback.

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Brooke Tyner on 29 Aug 2023
Thank You For Taking The Time To Do Our Online Survey. We Really Appreciate Your Feedback.

4/10 Poor

Jose

Business traveller
Disliked: Staff & service
bad hotel
Stayed 1 night in Aug 2023
Response from Brooke Tyner on 21 Aug 2023
Thank you for taking the time to do our online survey. we really appreciate your feedback.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty Mattress & Awful to Food Allergy Guests
First issue, we had a disgusting mattress in our room. Like, burn immediately disgusting. Had to wait for management to get us a new one and even the new mattress was awful to sleep on. You could feel every spring and coil. Second issue, I asked the breakfast staff to check ingredients on the breakfast sausage for me (food allergy: wheat) and she refused entirely. There was literally nothing I could eat safely except old looking fruit and yogurt. I've never experienced staff outright refusing to check labels for me- other hotel chains have been accommodating and helped me figure out what would be safe for my food allergies. Do not recommended for comfort or accommodation.
Stayed 2 nights in Aug 2023
Response from Brooke Tyner on 10 Aug 2023
Thank you for taking the time to do our online survey, We really appreciate your feedback . We have gone over your concerns with our staff and have taken care of these issues.

10/10 Excellent

Kimberly

Travelled with partner
Had a great stay! Leslie was extremely helpful! Ask her about places to go for dinner, you will not be disappointed!
Stayed 2 nights in Jul 2023
Response from Brooke Tyner on 10 Aug 2023
Thank you for taking the time to do our online survey. we really appreciate your feedback.