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Reviews of Staybridge Suites Brownsville, an IHG Hotel

3 out of 5
Staybridge Suites Brownsville, an IHG Hotel
2900 Pablo Kisel Blvd, Brownsville, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 263 out of 492 reviews" "
Rating 8 - Good. 140 out of 492 reviews" "
Rating 6 - Okay. 46 out of 492 reviews" "
Rating 4 - Poor. 23 out of 492 reviews" "
Rating 2 - Terrible. 20 out of 492 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great considering I wasn’t prepared to stay in Brownsville, however I was able to get a room on really short notice.
Stayed 1 night in Mar 2024

8/10 Good

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

BRIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jose

Stayed 2 nights in Aug 2023

4/10 Poor

Sarah

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Broken elevator, no electricity, cockroach
I rarely write hotel reviews because most hotels are great and comfortable. There were several issues at this Staybridge that need to be addressed. (1) I arrived at the hotel at 6:02pm but no one came to the check-in desk until 6:15pm. There was no way to ring a bell to let anyone know that I was there. (2) Both elevators in the hotel were not working. My room was on the 3rd floor, so I asked for a room on a lower floor so I didn't have to carry up a suitcase to the 3rd floor. They would not make a room change, and I had to carry a suitcase up the stairs. (3) In the room, 1 of the televisions did not work at all. (4) The charging outlets between the beds had no power running to them. I had to charge my phone in the other room. (5) The elevators STILL were not working at 8:00am. I had to carry my suitcase back down the stairs. I understand 1 elevator not working but both? This is very inconvenient plus a huge issue related to accessibility. The hotel should have had this fixed asap. (6) As I showered in the morning, I looked up to see a cockroach climbing around the ceiling fan. It was really the icing on a very bad visit to this hotel.
Stayed 1 night in Aug 2023

2/10 Terrible

Ryan

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water system was not in proper working condition. Dirty, muddy, and solids floating water. Left within 15 minutes of checking in
Stayed 1 night in Jul 2023

10/10 Excellent

Donald J

Stayed 1 night in Apr 2023

8/10 Good

Ruben, Lachine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice a quite place to stay at. Very confortable
Stayed 3 nights in Jul 2023

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Amazinf staff place is clean and close by everything. Will stay again

8/10 Good

Santos

Travelled with group
Liked: Cleanliness, staff & service, room comfort
WE WOULD STAY AT THE STAYBRIDGE SUITS AGAIN.
WE WERE SATISFIED. MOTEL WAS CLEAN, AND ALL THE STAFF WERE FRIENDLY. I AM A VIETNAM MARINE VETERAN AND WAS EXPECTING TO GET A BETTER PRICE THEN WHAT I PAID.
Stayed 11 nights in Apr 2023

2/10 Terrible

Vicky

Travelled with family and small children
Disliked: Staff & service, amenities
Their website claims free shuttle to and from airport. They have no shuttle. There was no hot water. The bathroom light didn’t work. I would not recommend this place ever!!!!!
Stayed 1 night in Apr 2023

10/10 Excellent

Shellie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were clean, friendly and very helpful. We will definitely stay there again.
Stayed 3 nights in Apr 2023

10/10 Excellent

Steven, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

2/10 Terrible

Dwight

Disliked: Cleanliness, property conditions & facilities
There was trash in the refrigerator and the bathroom unclean. I told the managers on duty but no fix nor refund!
Stayed 1 night in Mar 2023

8/10 Good

Ricardo A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water, dribble water from sink!
The only issue I had with the room was the sink’s faucet had no hot water and the faucet almost had no water coming out; otherwise it was nice!
Stayed 1 night in Mar 2023

8/10 Good

Art

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience
Excellent Experience
Stayed 1 night in Mar 2023

8/10 Good

Clara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was clean, but the a/c is very loud and being a lite sleeper that was an issue.
Stayed 2 nights in Feb 2023

6/10 Okay

Francis

Liked: Room comfort
3 out of 5
The overall stay was good. Unfortunately we had issues with a non working microwave on the first night of our 8 day stay. We notified the front desk and was told it would be looked out while we were out. After being out all day and coming back it still wasn’t working. It was never attended to. We also took bath showers due to bad draining in the bathroom.
Stayed 8 nights in Jan 2023

8/10 Good

Lilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay

10/10 Excellent

randy

Stayed 1 night in Dec 2022

4/10 Poor

Mary

Stayed 3 nights in Oct 2022

6/10 Okay

estevan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2022

6/10 Okay

estevan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lies
I was suppose to have a King bed my entire stay and that didn't happen i paid for a king suite and didn't get that instead i got a queen suite that was handicap accessible not happy at all with my booking through Hotels.com cus you said you verified that i was getting a king suite
Stayed 1 night in Aug 2022

10/10 Excellent

Jontae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an emergency and had to book a stay here and Omg Rigo not sure if spelled correctly was so helpful. Went beyond my expectations for customer service 30/10. The room was super clean, the bed was plush and had all of the amenities they mentioned on the booking EXCEPT airport shuttle which was the main reason i booked there. Had to spend an additional $50 to reserve a Uber for the following morning n WASNT offered any type of discount or anything. The overnight guy was a lil grouchy but i only encountered him during check out. If n the area i would stay again
Stayed 1 night in Aug 2022

4/10 Poor

KD

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Jessica

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, pet friendly, nice staff.
Stayed 2 nights in Jun 2022

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was somewhat surprised that the only stairways were on each end of the building. A center stairway for quick egress is the one item I would have insisted on in building planning. Sorry, I'm a building inspector and would not have approved the design for that one reason.
Stayed 4 nights in Jun 2022

4/10 Poor

Rocio

Liked: Property conditions & facilities
Disliked: Amenities
I only choosed this hotel, for one night because I have an early flight, and they offer free airport shuttle, I even call the front desk in advance to ask , when I arrived they told they start with the shuttle service at 8:00 am…. I try to cancel, I explain that was my reason I booked with them but they just didn’t let me, the hotel is ok but pay $200 dlls , for nothing, and pay for the airport taxi as well…. Expensive mistake to believe what they offer … the manager didnt even want to speak with me, the guy in the front desk try to help me, looking for a taxi service …. very frustrating experience.
Stayed 1 night in Jun 2022

8/10 Good

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their ice machine was broken. Breakfast started at 730, it could have started ar 700
Stayed 1 night in Apr 2022
Response from Daniela S on 17 May 2022
Dear Thelma, Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites Brownsville, Texas. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Daniela S. Front desk manager

6/10 Okay

Roberto

Liked: Staff & service
Stayed 3 nights in Mar 2022

2/10 Terrible

Adriana

Disliked: Staff & service, property conditions & facilities, room comfort
It's a gamble
We were in town for a funeral and on the first day they didn't have hot water. I understand that things happen but the staff could at least pretend to seem concerned. Apparently, it is common for these events to happen here. Other long term guests that stay here because of a government contract told me that it is very common to have the key card deactivate. We will not be booking future stays here. I do not recommend this hotel.
Stayed 3 nights in Feb 2022

10/10 Excellent

Ka Fai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for longer stays with the convenience of a full kitchen.
Stayed 3 nights in Dec 2021
Response from Daniela S on 17 May 2022
Dear Ka Fai, Thank you for taking the time to tell us about your experience at Staybridge Suites Brownsville, Texas! It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future. Daniela S. Front desk manager

10/10 Excellent

Kena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very friendly, they made me feel welcome on my stay.
Stayed 4 nights in Dec 2021
Response from Daniela S on 17 May 2022
Dear Kena, Thank you for taking the time to tell us about your experience at Staybridge Suites Brownsville, Texas! It is always a pleasure to receive positive feedback. I will share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future. Daniela S. Front desk manager

10/10 Excellent

Victor

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No shuttle
I found out a few days before arriving that the airport shuttle was not available due to staffing
Stayed 1 night in Nov 2021

8/10 Good

Maria

Stayed 1 night in Nov 2021

8/10 Good

Sonia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2021

10/10 Excellent

Alex

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

4/10 Poor

Jose

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always stay in this property when I'm in Brownsville. My check-in left a lot to be desired. Door card reader did not work. No maintenance folks on site. Front desk clerk somehow believed she could not give me another room. It took an hour before I could get into my room.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Verry good hotel
Stayed 1 night in Jun 2021

4/10 Poor

Veronica

Business traveller
Disliked: Staff & service
Very Disturbing and disappointing
Request a change of room due to the alarming amount of mold on furniture and wall. I was told yes there was a room available then told no. I requested a refund as I hadn't moved into room and was denied any further assistance. I calmly request to speak to the desk manager and she was on phone to front desk rep without any resolve. Desk Manager refused to address me.
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We drove 12 hours and checked in at 1AM. The room next to us had the TV on and we could hear it through the walls and could not sleep. I called the front desk twice and they said they would take care of it. By 3AM it was still loud and I had to go to the front desk myself and they said they already told the room and not much else they can do except move us to another room. We already unpacked and we had to pack up and go to another room with a broken thermostat and a full size bed compared to the queen we came from. At this point we were both too tired to deal with it. The showers also had rust and the building is very old. Stay away….if they had a good price, you get what you pay for.
Stayed 3 nights in Jul 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We had a great stay. We had a few complaints. The dog that barked allll night. And the ants in our kitchen. We complained about the ants and the ladies at the front desk acted on it real quick. Other than that we lived our room.
Stayed 3 nights in Jul 2021

4/10 Poor

Janette

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and 24 hours gym
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estuvo muy bien, buena limpieza, cama cómoda, desayuno muy surtido, excelente hotel
Stayed 1 night in Jun 2021

6/10 Okay

mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great Front Desk Service but bad Room Conditions
Front desk staff was fantastic. They were friendly and helpful. Unfortunately, the hotel room itself was not in good condition. I let the front desk staff know immediately about several damaged and broken items in the room with photos, but unfortunately there were none other we could be transfered to. I was also told there is a staff shortage and that the one staff maintenance person had a family emergency. I totally understand and wish them all the very best. Additionally, I was asked to provide these photos to the hotel manager. As a courtesy, I provided all the requested photos, but I have yet to be contacted by hotel management about my less than ideal room experience. I took the time to let you know how your hotel is doing. On another positive note, the laundry facilities are free, and the hotel is near a lot of restaurants. You can drive in any direction and get great food quickly. I will not be staying at this hotel in future visits. This is unfortunate, because the front desk staff was incredibly kind and understanding in my concerns about my room condition. I hope this serves as a wake up call for management to both recognize how hard your staff works and how much work you have in store.
Broken top shelf in fridge
All push buttons and plastic removed from this phone. You can see the circuitry from the removed buttons, too.
Toilet paper holder ripped off the wall and hanging.
Adjacent door has a section punched in.
Stayed 4 nights in Jun 2021