Outdoor pool

Reviews of La Copa Inn Brownsville

2 out of 5
La Copa Inn Brownsville
3575 W. Alton Gloor Blvd, Brownsville, TX

Reviews

6.2
Rating 10 - Excellent. 31 out of 184 reviews" "
Rating 8 - Good. 50 out of 184 reviews" "
Rating 6 - Okay. 38 out of 184 reviews" "
Rating 4 - Poor. 30 out of 184 reviews" "
Rating 2 - Terrible. 35 out of 184 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Ted

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t care
Toilet leaking showers dirty
Stayed 2 nights in Nov 2023
Response from Kevin on 20 Nov 2023
I apologize for the inconvenience you had during your stay.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Nov 2023
Response from Kevin Bhakta on 19 Nov 2023
Thank you for your positive feedback. We really appreciate it.

8/10 Good

Adriel

Stayed 1 night in Nov 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Jun 2023

8/10 Good

Gregory

Stayed 1 night in Mar 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was decent for the price
Stayed 2 nights in Nov 2022
Response from Monica Bhakta on 27 Nov 2022
Thank you for your honest feedback. We will try to imporve to provide better accomodation for our future guests.

6/10 Okay

AVELINO

Ac went out and room was hot
Stayed 2 nights in Sep 2022

2/10 Terrible

Miguel

Stayed 1 night in May 2022

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was fine
Stayed 1 night in Jan 2022

6/10 Okay

Mario

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Faulty electrical outlet , toilet didn’t work properly.
Stayed 1 night in Dec 2021

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Kinjal Bhakta on 15 Nov 2021
Thank you for your honest feedback. We appreciate your business.

10/10 Excellent

Xochitl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Kinjal Bhakta on 11 Nov 2021
Thank you for your honest feedback. We are glad that you enjoyed your stay.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service horrible, Lobby was locked, NO CONTINENTAL BREAKFAST as mention on Expedia site. Ceiling Fan missing light bulb, dead roaches in the bedroom, Fire alarm broken, mildew spots in the ceiling, dresser missing drawer, bit up night stand, dirty doors and walls, shower curtain filthy, bad mattress.
Stayed 1 night in Jul 2021
Response from Kinjal Bhakta on 3 Aug 2021
We apologize for the inconvenience you had during your stay.

2/10 Terrible

Victoriano

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
We had booked this hotel online. They didn't give an option for non smoking or smoking and when being charged the front desk person was rude and just wasted our time. We end up booking else where.
Stayed 1 night in Jul 2021
Response from Kinjal Bhakta on 17 Jul 2021
We apologize for the inconvience you had.

2/10 Terrible

Leanna

Stayed 1 night in Jun 2021
Response from Kinjal Bhakta on 16 Jun 2021
We apologize for the inconvience you had during your stay.

8/10 Good

Rola

Stayed 1 night in Jun 2021
Response from Kinjal Bhakta on 16 Jun 2021
Thank you for your honest feedbak. We appreciate your business.

6/10 Okay

MARK

Travelled with family
Stayed 5 nights in Apr 2021
Response from Kinjal Bhakta on 3 May 2021
Thank you for your honest feedback. Thank you for staying with us.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty rooms, beds, linens etc
Stayed 1 night in May 2021
Response from Kinjal Bhakta on 3 May 2021
Them you for your honest feedback. I apologize for the inconvenience you had during your stay.

2/10 Terrible

Annette

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldnt check in. My husband id was expired
Stayed 1 night in Jul 2020

2/10 Terrible

Susanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This location Is dirty, we think one of our family got bitten by bed bugs!! My brother was asked if he wanted to rent by the hour!!
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The rooms are dirty. Walls a scratched. Old furmiture. Piece.of.glass within the sheets which cause to cut myself. Smells. Hard mattress and uncomfortanle.to.sleep in. Old remote control for TV.
Stayed 1 night in Jun 2020

2/10 Terrible

Avis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Hilda

Travelled with family
Disliked: Staff & service, property conditions & facilities
Hilda Alvarado
Customer Service it’s Horrible They Charger You Extra for a 3 year Old. The Guy seems ok. Has but the Lady has a Very Ugly Attitude Seems like She is used to be Arguing and it’s Very condescending . I Check Out the Following Day. Only Spent a Night There . I had book for 3 days but I didn’t care to loose money. Didn’t want to feel that uncomfortable. I’m always traveling to Brownsville cause My Family lives here. And stay in different Hotels. Wanted to try this one cause the connivence of the Location. But I Would Never Ever Stay There Again and Definitely Will Not Recommended to My Family and Friends .
Stayed 3 nights in Mar 2020
Response from Kevin on 20 Mar 2020
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
door locks broke, computer connections not working, beds were horrible, lights and ceiling fan not working, furniture drawers missing, no coffee pots in room. I guess you get what you pay for. will not use this place again
Stayed 1 night in Feb 2020
Response from Kevin on 25 Feb 2020
Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. I apologize on behalf of the management regarding your unhappy stay with us. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Kevin on 25 Feb 2020
We appreciate your business and value your honest feedback Thank you for staying at the La Copa Inn Brownsville and we hope to serve you again whenever your travels bring you back in area. Thank you.

6/10 Okay

Marisol

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kevin on 2 Feb 2020
We appreciate your business and value your honest feedback Thank you for staying at the La Copa Inn Brownsville and we hope to serve you again whenever your travels bring you back in area. Thank you.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Kevin on 2 Feb 2020
We appreciate your business and value your honest feedback Thank you for staying at the La Copa Inn Brownsville and we hope to serve you again whenever your travels bring you back in area. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Very clean and the staff was very helpful. Property needs a remodel but the price was reasonable and very close to the hospital which was very important. Also very quiet in the room.
Stayed 5 nights in Nov 2019
Response from Kevin on 12 Dec 2019
Thank you for staying with us. It was pleasure to serve you.

6/10 Okay

Rich, Madison, WI

Travelled with partner
Liked: Cleanliness, staff & service
Refrig & Microwave, Wifi in room. Good value - you get what you pay for.
Stayed 1 night in Nov 2019
Response from Kevin on 12 Dec 2019
Thank you for staying with us and your honest feedback.

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019
Response from Kevin on 31 Oct 2019
We appreciate your business and value your honest feedback Thank you for staying at the La Copa Inn Brownsville and we hope to serve you again whenever your travels bring you back in area. Thank you.

2/10 Terrible

samuel, san antonio

Disliked: Staff & service, property conditions & facilities, room comfort
Service
Place is run down...needs some upgrades...front desk personnel told us no visitors were allowed...I asked him we were picking up our grand kids 2 and 5 years old and he told us that they were not allowed to stay with us or used the pool.... what kind of hotel does not let there kids stay with them...grand it I haven't seen our grandkids in a couple of years...never again will I stayed at this location.....
Stayed 1 night in Sep 2019
Response from Kevin on 31 Oct 2019
Dear Guest, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Kevin on 31 Oct 2019
Thank you for staying at the La Copa Inn Brownsville and we hope you choose to create more memories with us whenever your travels bring you back to Brownsville.

6/10 Okay

Verified traveller

The location. It was close to where the event i was working at was.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great folks super friendly and helpful nice big well furnished room. great air conditioning. a real need in the summer texas heat. great location.
Stayed 1 night in Aug 2019

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Cely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the rooms were decently cleaned and everything was working as far as the refrigerator and remote. I truly dont have any negative comments only that i tried to speak to the receptionist at 2am and continued to ring the doorbell and there was no answer.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor communication skills
the only thing l did not like was that the day staff (owners wife) was hesitant about giving out extra towels and questioned why l needed so many - the cleaning staff did not offer to clean room, change sheets or leace any clean towels.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
I don't like firm matresses the room was penetrated with smoke
Stayed 1 night in Jul 2019

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious. What I didn’t like was the parking lot was small and the door would not open it would jam and had to try several times for it to open.
Stayed 2 nights in Jul 2019

6/10 Okay

Dale, Tomball tx

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to it was just that had a hard time opening the door and the ac was noisy otherwise everything was good
Stayed 1 night in Jul 2019

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for price.
Not fancy, but very clean and comfortable. Rooms are spacious, bed comfortable, ac works good. Quiet and safe. Slept well!
Stayed 1 night in Jun 2019

10/10 Excellent

Rosalio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place. Very affordable
Had a great stay. Very comfortable and clean.
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family and small children
It was great having a microwave and mini fridge in the room. The location was good. The complimentary breakfast could use some improving by adding some more basics like hot tea, yogurt, an adult cereal selection and fruit. This may have been the reason we saw no one present for the complementary breakfast.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The front desk receptionist was really rude. I asked her if there we a room ready for check in and she started no, when you booked the reservation it stated check in was at 3. Do you use to wait
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Customers sevice was unfriendly ,,I work night and they were loud while trying to
Stayed 2 nights in May 2019

2/10 Terrible

x

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The female mex front desk said, "We don't want your kind here!"
Stayed 2 nights in May 2019