Sports facility

Reviews of HYATT house Boulder/Broomfield

3 out of 5
HYATT house Boulder/Broomfield
13351 W Midway Blvd, Broomfield, CO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 656 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 57 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 22 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Thomas R

Disliked: Staff & service, amenities, property conditions & facilities
I did not like much about this property. Initial check in was delayed due to a computer glitch. Finally got the room, the layout of the suite was ok but not great. The pillows on the bed are about the size of chicklets! The real issue was with getting the room serviced and replenished. I made repeated request to get the room serviced. At the end of the day I would find the bed made and towels replaced but never were the supplies in the room replaced. I made repeated request to the front desk and had to make multiple trips to front desk to get basic supplies. Overall this was the worst property that I have stayed in since I can't remember when!
Stayed 7 nights in May 2024

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and really liked the room setup. Front desk staff were extremely friendly. I’d be happy to return to this property.
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Dear Elena, Our favorite compliment, by far, is hearing that guests would love to return to our hotel. I am ecstatic you enjoyed your stay enough to share this terrific review. On behalf of the entire staff here at Hyatt House Boulder Broomfield, thank you for your business, and please come back soon. Best, Travis McInroy, GM

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for traveling to both Boulder and Denver. Easy access to highways. Close to many chain-type stores and restaurants. Very new area and facility. Easy reservation and check-in process.
Stayed 3 nights in May 2024
Response from GM on 20 May 2024
Dear Alicia, Thank you for being our guest and taking time out of your day to let us know of the comfort you experienced here. Every member of our team works together to ensure our guests have a pleasant stay, so I will pass along your kind review. Please find a reason to visit again soon. Best, Travis McInroy, GM

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice very hotel. Appliances in our room were very loud, including air conditioning and refrigerator. It seemed odd that the hotel only has an outdoor pool. Front desk staff was nice but almost all were wearing nose rings, an unattractive welcome. Also, staff smoked just outside the main entrance, also unattractive.
Stayed 2 nights in May 2024
Response from GM on 20 May 2024
Dear Mark, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I was sorry to hear about the loud appliances; I have taken note. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Travis McInroy, GM

10/10 Excellent

Huimei

Liked: Cleanliness, staff & service, property conditions & facilities
Great property for business.
Stayed 1 night in May 2024
Response from GM on 20 May 2024
Dear Huimei, I'm delighted to hear our amenities and friendly associates are a good fit for your business travel. Your review and recommendation are much appreciated. We look forward to hosting you again soon. Best, Travis McInroy, GM

10/10 Excellent

Lulu

Liked: Staff & service, property conditions & facilities
I like to cook to love the kitchen concept The grill outside area was nice to have work out area had enough options. staff very helpful Bfast...anything one could want! coffee/ tea and cookie in lobby was a nice touch. I left some books and they called an offered to mail them!! OMG
Stayed 4 nights in Apr 2024
Response from GM on 9 May 2024
Dear Lulu, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Travis McInroy, GM

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing more
Stayed 1 night in Apr 2024
Response from GM on 3 May 2024
Dear Marilyn, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Travis McInroy, GM

10/10 Excellent

Mario, Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 3 nights in Apr 2024
Response from GM on 1 May 2024
Dear Mario, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Travis McInroy, GM

10/10 Excellent

Melanie, Buena Vista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and we appreciated the dog area
Stayed 2 nights in Apr 2024
Response from GM on 29 Apr 2024
Dear Melanie, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant for you and your dog. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Travis McInroy, GM

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Maryann, Peyton

Stayed 1 night in Apr 2024

10/10 Excellent

Debbie, Auburn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly respectful staff very helpful. Safe environment very clean. 3rd time staying at Broomfield is always the same.
Stayed 6 nights in Apr 2024
Response from GM on 19 Apr 2024
Dear Debbie, Thank you for taking the time to share your positive comments with us and other travelers. We are delighted to hear that you had a great experience during your stay, and that you found our accommodations to be comfortable and our environment safe and clean. Your kind words are truly appreciated and will serve as an encouragement to our team, who always strive to provide the best possible guest experiences. We are thrilled you are a repeat visitor and look forward to hosting you again soon. Best, Travis McInroy, GM

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay
Stayed 3 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Denise, I am so pleased to hear you enjoyed your stay. It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Travis McInroy, GM

6/10 Okay

Kate

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 13 Apr 2024
Dear Kate, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Travis McInroy, GM

10/10 Excellent

Anne-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff - very friendly and helpful - Breakfast was good - location was a bit weird - not many places to eat nearby - Room was clean and great
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear Anne-Marie, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that our spotless hotel, friendly staff, and delicious breakfast made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Travis McInroy, GM

10/10 Excellent

Evelina

Travelled with family
Liked: Amenities
Very clean, nice rooms. Friendly staff. Great location. Will definitely stay again.
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Evelina, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Travis, McInroy, GM

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was really nice. room was incredible
Stayed 2 nights in Mar 2024
Response from GM on 6 Apr 2024
Dear Jesus, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed our hotel, service, and cleanliness. It was our pleasure to host you, and we hope to see you again. Best, Travis McInroy, GM

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 6 Apr 2024
Dear Michelle, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Travis, McInroy, GM

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
The place is nice.
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Dear Dave, We appreciate your kind words. Thank you for being our guest and sharing your five-star review. It would be our pleasure to host you again in the future. Best, Travis McInroy, GM

10/10 Excellent

Renee, Pleasanton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an extended stay! Our room was spacious and clean, and the bed was very comfortable. Loved the full-sized kitchen and friendly staff. The price was surprisingly affordable for the high quality of the hotel, probably because the area is still growing and there isn’t much within walking distance. However, there are plenty of food options within 5 miles or so and there’s a Starbucks across the street. We would definitely stay here again.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Dear Renee, Thank you so much for your business and for sharing your detailed review. It is great to hear that you found our Hyatt House a comfortable and above-average option for a great stay in the Boulder area. We appreciate you saying that you would stay again, and we sincerely hope you will. Best, Travis McInroy, GM

10/10 Excellent

Lorri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasure from start to finish ! Very clean rooms well equipped with said amenities! Super easy commmute to Boulder area ! Staff was all friendly every shift with smiles and asking about our day and if we needed anything .
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Dear Lorri, It sounds like every aspect of your stay was phenomenal; we are glad to hear it! Thank you for choosing our Hyatt House for your travel needs and for taking the time to sing our praises on Expedia.com. Hosting you was our pleasure, and we hope to do so again anytime you return to Broomfield. Best, Travis McInroy, GM

10/10 Excellent

Carlos Eduardo Prado, Simi Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and polite staff
Stayed 1 night in Mar 2024
Response from GM on 14 Mar 2024
Dear David, We love five-star reviews because they mean that your stay was tremendous. Thank you for choosing Hyatt House and sharing your flawless experience. We hope to welcome you back soon! Best, Travis McInroy, GM

10/10 Excellent

Stephen, Brighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers at the hotel were awesome particularly the reception and bar staff
Stayed 3 nights in Mar 2024
Response from GM on 12 Mar 2024
Dear Stephen, We love receiving compliments, but it warms our hearts even more when you shower our staff with praise. They are the heartbeat of our hotel, and it's their hospitality that makes your stay with us truly memorable. Thank you so much for taking the time to share your thoughts with us. We hope to have the pleasure of hosting you again soon! Best, Travis McInroy, GM

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room very very nice and spacious. Had everything we needed except Netflix or HBO 😊
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Donna, It is lovely to hear you had a great stay at our hotel. We appreciate you sharing this review and informing other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Travis McInroy, GM

6/10 Okay

Brittany

Travelled with family and small children
Disliked: Cleanliness, amenities
Dirty, shower door would not stay closed, large red stains in room
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Dear Brittany, We sincerely regret your experience. This is definitely not up to our standards. I have taken note and wish to thank you for all your valuable comments regarding the cleanliness of the room. Your feedback is of great importance and allows us to monitor and improve. Thank you for staying with us. Sincerely, Travis McInroy, GM

10/10 Excellent

Kay, Wilton Manors

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From Pat checking us in at Midnight to the breakfast in the morning and a comfortable bed, it’s a winner!
Stayed 1 night in Mar 2024
Response from GM on 6 Mar 2024
Dear Kay, Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our comfortable hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Travis McInroy, GM

4/10 Poor

Silvestras

Stayed 3 nights in Feb 2024
Response from GM on 6 Mar 2024
Dear Silvestras, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your taking the time to review our hotel and hope to better serve you upon your return to the area. Sincerely, Travis McInroy, GM

8/10 Good

Kyle

Liked: Amenities, property conditions & facilities
Good location. Nice room.
Stayed 1 night in Mar 2024
Response from GM on 2 Mar 2024
Dear Kyle, Thank you for taking the time to write. I’m happy to hear that our rooms and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Travis McInroy, GM

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
Breakfast was not up to par with other Hyatt locations.
Stayed 1 night in Feb 2024
Response from GM on 23 Feb 2024
Dear Michael, Thank you for your generous rating and for being our valued guest. I am thrilled to see that you had a great stay overall, and I appreciate your feedback on how we can be perfect next time. Thank you for your business, and please come again. Best, Travis McInroy, GM

8/10 Good

Joseph

Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Special shout out to Travis, the manager. Super helpful. Stayed for an extended period of time, about 2 weeks. Staff is friendly and rooms are very nice.
Stayed 1 night in Feb 2024
Response from GM on 21 Feb 2024
Dear Elizabeth, It is always appreciated when guests take a moment to let us know that they loved their time at our Hyatt House. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Travis McInroy, GM

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 BOOK HERE — we loved it!
The Hyatt House was an AMAZING property and just what we needed for a quick couples get away. Pricing was great and location was right outside of Denver. (about 30minutes) The front desk staff was superior and helped us with travel sights and things to do. Breakfast each morning was great and allergy friendly which accommodated my health problems. The rooms were clean and spacious, and our bed was made and towels were replaced daily. Seriously could not make a single complaint and will absolutely return to this property! 10/10
Stayed 3 nights in Feb 2024
Response from GM on 12 Feb 2024
Dear Whitney, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our Hyatt House for your getaway and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Broomfield. Best, Travis McInroy, GM

10/10 Excellent

David M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility in Broomfield. Close to transportation arteries, shopping, & dining. Nice rooms with kitchenettes. Repeat visitor.
Stayed 2 nights in Feb 2024
Response from GM on 11 Feb 2024
Dear David M, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad our accommodations and location continue to exceed your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Travis McInroy GM

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff was polite and complimentary breakfast was amazing! Also very quiet and private. 10/10 recommend.
Stayed 3 nights in Feb 2024
Response from GM on 11 Feb 2024
Dear Alyssa, On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Best, Travis McInroy GM

10/10 Excellent

Juan carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience
Stayed 2 nights in Feb 2024
Response from GM on 5 Feb 2024
Dear Juan carlos, We appreciate your review and recommendation. I'm delighted to know you found your stay top-notch from start to finish. Please find a reason to revisit us soon. Best, Travis McInroy, GM

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room
Stayed 1 night in Jan 2024
Response from GM on 5 Feb 2024
Dear Jonathan, Providing you with exceptional accommodations was our pleasure! Thank you for choosing our Hyatt House and taking the time to share this excellent review. We hope to see you back soon. Best, Travis McInroy, GM

8/10 Good

Chloe

Stayed 2 nights in Jan 2024

10/10 Excellent

Carlos, Simi Valley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and staff is super friendly.
Stayed 5 nights in Jan 2024
Response from GM on 4 Feb 2024
Dear Carlos, Offering clean facilities and cheerful service are core goals of the staff, so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Travis McInroy GM

8/10 Good

Jon

Stayed 2 nights in Jan 2024

2/10 Terrible

Maria

Sorry I asked for top floor and they said yes Now on 3 rd floor and people above me are playing basketball on my head no sleep all night
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Dear Maria, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to your assigned room location. We strive to provide guests with a comfortable stay, but we missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Travis McInroy, GM

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean
Stayed 1 night in Jan 2024
Response from GM on 31 Jan 2024
Dear Bo, Thank you for choosing our hotel. We are delighted to hear that you enjoyed your stay with us and appreciate your kind words regarding the cleanliness of our hotel. I will share your feedback with our housekeeping team, who take pride in doing an excellent job for our guests. We hope to have the pleasure of hosting you again soon. Best, Travis McInroy, GM

10/10 Excellent

James, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jan 2024
Response from GM on 28 Jan 2024
Dear James,We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Travis McInroyGeneral Manager

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service and super easy to check in and out.
Stayed 2 nights in Jan 2024
Response from GM on 21 Jan 2024
Dear Kyle,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Travis McInroyGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fight at # 414
It was great till our last night and people on floor #4 had a big fight at 12 in the morning amd woke is up
Stayed 2 nights in Jan 2024
Response from GM on 16 Jan 2024
Dear Todd, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for sharing these informative words with us and other potential travelers. The disturbance you experienced is not typical and we hope you will consider a return trip for a flawless experience next time. Best, Travis McInroy, GM

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024