All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The hotel is very 2024.
Pros: The room was accommodating and The receptionist who checked us in was very helpful.
The leisure was impressive.
The gave us towels and wrist bands for lockers
they had a dryer machine for clothes
They had a a dyson hair dryer and straighter avaliable.
The floors were dried straight away by staff.
They had a Adult hour which gave us more room to swim.
Our toilet was dirty when we came to the room.
The Breakfast was not organised for the amount of people visiting that bank holiday Monday.
We felt there was discrimination due to our appearances as we felt ignored on several occasions by the staff in the restaurant but everyone else including our partners were managing to get services which made us feel very uncomfortable. They were busy which coming from a background of working in hospitality I understand but looking past someone and being busy is 2 different things. The breakfast was very poorly organised and not enough for everyone. They needed more staff maybe as staff weren't able to manage the crowd.
When having a shower water running into bathroom floor which is a slip hazard. Had to put towels on floor to soak up all the water on the floor.. bed to hard for me.
Property is very modern. Revolves around being a gym and sports bar. Tends to be noisy. Rooms are small but adequate. Basically clean but could do with more thorough clean as places quite messy.
Disappointed as we stayed two nights and our room wasn’t cleaned or serviced. We returned late evening and had to ask for towels which were delivered but no housekeeping available. Not a cheap hotel therefore service disappointing.
Check in staff very helpful and friendly.
Good to have an indoor pool and sauna when in a short break in uk.
Starbucks on site however nit the quickest service.
Restaurant in hotel good staff very friendly and helpful. Good selection of drinks however limited selection of food burgers etc.
Unfortunately location not best my fault for not doing research. You can hear the traffic and nothing in walking distance to do.
The receptionist was very helpful and organised late checkout for me. All team members at hotel very friendly and helpful.
We had issues getting into our room firstly the key card didn’t work and then we were given a new room that didn’t appear to have been cleaned / serviced… whilst those at the desk were very apologetic and gave us a complimentary drink it wasn’t good enough when it was late and we had been travelling. We only had 1 main towel and 1 hand towel which is surprising. I also don’t think as an overnight guest that we should pay for car parking.
Rachel
Stayed 1 night in Feb 2024
6/10 Okay
Andrew
Business traveller
19 Feb 2024
Disliked: Property conditions & facilities
Mediocre stay not blown away
Bar closes to early if your on business and working late shifts no night porter service team not trained to serve
Was kept awake most of the night by a hissing noise coming from the air con unit and watery noises , very annoying indeed and dirty shower , red bacteria in all corners of the shower floor , towels didn’t smell clean they smelt stale , I won’t be coming back here again
Small depressing rooms, in need of a deep clean. There was a buzzing noise coming from around the air conditioning unit which went through the night, even though not in use which was just as well as it appeared to have last been cleaned years ago.
Good trip, sauna and gym were decent. Good food. Not a lot of choice for breakfast but the coffee was an absolute buster! Would definitely stay again. Only thing is the rooms are small, no good for family really. They are one person rooms, two at a push. But saying that, there were lots of couples.
Slightly odd hotel where you have to check in yourself and the bathroom is just behind a glass screen!
But staff were friendly and helpful, excellent multi-channel TV and free WiFi, tea making facilities and great toiletries.
They did forget to check/refill the soap/shower gel bottles and the tea/sugar but were quick to respond when asked.
Parking confusing - machine inside door implies you have to put your reg in but then told we didn't as it was free anyway?
We didn't eat but the restaurant/bar were very busy with Christmas parties both nights! But we didn't hear anything in our room and the bed was very comfortable - would return at a decent rate.
There's a great energy about this place. So many amenities for gym, spa, pub/grill, even a Starbucks to begin the day. It seems like the locals like it, which is a great recommendation for international travelers! Was a great beginning to our UK visit.
Cheryl
Stayed 2 nights in Nov 2023
10/10 Excellent
Rashidat
20 Nov 2023
Rashidat
Stayed 2 nights in Nov 2023
6/10 Okay
Mark
Business traveller
16 Nov 2023
Liked: Cleanliness, staff & service
Very average
Dont stay on second floor unlessbyou want to hear the fun being had in the gym below!