Dear Eric, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for alerting the front desk staff when this incident happened. We really appreciate your feedback and kind words about our colleagues, and apologise that this incident occurred during your stay. Since you have alerted us we have escalated the matter with our team and are investigating how this happened so we can ensure this doesn’t happen again. We’re pleased to have been able to offer you a room move and additional food and beverage credit, and understand that it was personal preference to remain in the room. If there is an opportunity to welcome you back to Hyatt Regency Brisbane, please get in touch with us directly to arrange. Sincerely,Hyatt Regency Brisbane

Dear Dino, Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us. We're glad to read that you enjoyed our location on Queen Street Mall and hope to welcome you back to Hyatt Regency Brisbane again soon. Kind Regards, Hyatt Regency Brisbane

Dear Justin, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Lesley, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.I was delighted to hear of your overall enjoyable stay with us. Your kind comments regarding our property have been warmly received and I would be delighted to pass those onto my team. Rest assured I have also made note of your comments regarding the hotel parking, its great to hear that our staff were easily able to guide you to the centre parking. We understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your comments. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely,Hyatt Regency Brisbane

Dear Cheryl, Thank you for taking the time to rate your stay with us. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Naomi, Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.We're glad to read that you enjoyed the infinity pool during your stay. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Richard, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.I was delighted to hear of your overall enjoyable stay with us. Your kind comments regarding our property have been warmly received and I would be delighted to pass those onto my team. Rest assured I have also made note of your comments regarding the air-conditioning and restaurant staff and will be sure to address this matter as a priority to further improve our offerings and service delivery at the hotel. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely,Hyatt Regency Brisbane

Dear Andrew, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stays with us.I am delighted to hear of your enjoyable stay with us. Your kind comments regarding our property, in particular our location and staff, have been warmly received and I would be delighted to pass those onto the team. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely,Hyatt Regency Brisbane

Dear George, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind regards, Hyatt Regency Brisbane

Dear Mr Hutchinson,Warm greetings from Hyatt Regency Brisbane! Thank you for taking the time to complete this on-line review. Further to our Assistant Front Office Managers email to you, we are very concerned and sorry to hear of the issues you encountered during your recent stay with us. We take pride in providing great service to our guests and your feedback is crucial in helping us identify areas of improvement. We hope that you will take the time to respond to our email with additional information so we can look into this matter further and take appropriate action.Once again, we are very sorry to hear of the shortcomings you experienced during your stay, and we look forward to hearing from you further.Kind regards,Kirsty Clunes - Director of Sales and Marketing

Dear Antonio, Thank you for taking the time to rate your stay at Hyatt Regency Brisbane. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Anthony, Thank you for completing the guest satisfaction survey and for providing us with great feedback on our rooms and location. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Best regards, Hyatt Regency Brisbane

Dear David, Thank you for taking the time to complete our guest satisfaction survey, and for your wonderful feedback on our property and location. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency

Dear Orlando, We understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your kind comments on your stay. We're glad you enjoyed our central location and got to experience the wonderful offerings of our beautiful city.We look forward to welcoming you back to Hyatt Regency Brisbane again soon. Best regards, Hyatt Regency Brisbane

Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Candice, First of all, thank you for taking the time to complete our guest satisfaction survey, and for providing us with feedback following your recent stay with us.I was delighted to hear of your overall enjoyable stay with us. Your kind comments regarding our property, in particular our location and hospitality, they have been warmly received and I would be delighted to pass those onto my team. Rest assured I have also made note of your comments regarding the cleanliness of your room and will be sure to address this matter as a priority to further improve our offerings and service delivery at the hotel. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Carlos, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Luke, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Carol, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us. We're glad to hear that you enjoyed your stay and look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind regards, Hyatt Regency Brisbane

Dear David, Greetings from Hyatt Regency Brisbane! Thank you for taking the time to complete this online review. We are sorry to hear of your difficulties finding the hotel via the shared pedestrian and vehicle road but we are pleased to hear our team were able to assist with directions over the telephone. Kind regards, Kirsty

Dear QIQI, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Erin, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Tiffany,I was delighted to hear of your enjoyable and memorable stay with us. Your kind comments regarding our property, in particular our front office staff, have been warmly received and I would be delighted to pass those onto the team.We understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your kind comments. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely,Hyatt Regency Brisbane

Dear Macy, Greetings from Hyatt Regency Brisbane! Thank you for taking the time to complete this on-line survey. We are very sorry to hear you experienced issues with housekeeping and your experience fell short of your expectations and the level we strive to provide, thank you for letting us know so we can follow up with the team. Kind regards, Kirsty

Dear Sufen, Greetings from Hyatt Regency Brisbane! Thank you for taking the time to complete this on-line survey with your great feedback. We are so pleased to hear you enjoyed your stay with us and in particular our central location and pool. We hope to welcome you back to the hotel again some time. Kind regards, Kirsty

Dear Deborah, Greetings from Hyatt Regency Brisbane. Thank you for taking the time to complete this on-line survey and provide us with valuable feedback. We are pleased to hear you enjoyed our central location. We are sorry to hear that the fridge did not work and was not attended to, we will look into this further and appreciate you letting us know. Kind regards, Kirsty

Dear Sandra, Greetings from Hyatt Regency Brisbane! Thank you for taking the time to complete this on-line survey. We are pleased to hear you found your stay easy and seamless and that our staff were great too. We look forward to welcoming you back again soon. Kind regards, Kirsty

Dear Pegah, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Minkee, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear David, Greetings from Hyatt Regency Brisbane! Thank you for taking the time to complete this on-line survey. We love having you stay with us and look forward to seeing you back for your third stay with us. Kind regards, Kirsty

Dear Sean,Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Irene, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.I was delighted to hear of your overall enjoyable stay with us. Your kind comments regarding our property have been warmly received and I would be delighted to pass those onto my team. Rest assured I have also made note of your comments regarding your experience at our Burnett Lane entrance and will be sure to address this matter as a priority to further improve our offerings and service delivery at the hotel. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Constantina, Warm greetings from Hyatt Regency Brisbane.Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.We're glad to read that you enjoyed your stay and our centrally located hotel. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely,Hyatt Regency Brisbane

Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Kate, Greetings from Hyatt Regency Brisbane! Thank you for taking the time to provide this valuable feedback. We are pleased to hear that you enjoyed the hotel and our great location, we are very lucky to be so centrally located. I am sorry to hear your experience at Hibiscus Bar and Terrace fell short. Please feel free to message me directly with more details so I can follow up with our team. Kind regards,Kirsty Clunes - Director of Sales and Marketing

Dear Jordan, Thank you for taking the time to provide feedback about your recent stay with us. We are pleased to hear your enjoyed our central location and the food and Lennons Restaurant and bar. Thank you also for your feedback on our gym and pool. We love our pool too, such a great spot to cool off and relax with a cocktail after a busy day. It is a popular spot for all of our guests.Kind regards,Kirsty Clunes - Director of Sales and Marketing

Dear Jennifer, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

Dear Nick, thank you for taking the time to provide feedback about your recent stay with us. We are sorry to hear you felt our rooms are small and facilities average. We have many different room types available within the hotel my favourite is our River View King Room, a spacious room with views of the Brisbane River. Kind regards, Kirsty Clunes - Director of Sales and Marketing

Dear Craig, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane