1 bedroom, individually furnished, desk, blackout curtains
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Reviews of Quest on Story Bridge Apartment

4 out of 5
Quest on Story Bridge Apartment
85 Deakin Street, 85, Brisbane, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 145 out of 322 reviews" "
Rating 8 - Good. 127 out of 322 reviews" "
Rating 6 - Okay. 37 out of 322 reviews" "
Rating 4 - Poor. 11 out of 322 reviews" "
Rating 2 - Terrible. 2 out of 322 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Lyndell

Travelled with partner
Liked: Amenities, property conditions & facilities
Great location but sadly the noise from the hotel over the road was terrible and definately put a dampner on our trip. The apartment itself was fine although the cutlery draw was a little confusing, 3 knives and 1 fork
Stayed 3 nights in Sep 2022
Response from Michael Rignall on 4 Oct 2022
Hi Lyndell,Thankyou for taking the time to comment on your stay with us. Apologies for the cutlery draw, that is not acceptable, there should be sufficient cutlery there for our guests to use. With regards to the noise, unfortunately we have no control over the external noise from the pub, however the council do regularly conduct checks to ensure the decibels are within the required regulations.All the best

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, room comfort
Best location in kangaroo point.
Amazing stay, room cleaned daily. Staff super friendly and great location.
Stayed 1 night in Aug 2022
Response from Michael Rignall on 2 Sept 2022
Dear David,Thankyou for your taking the time to comment on your recent stay with us. I think your comments say it all so need for me to elaborate any further thankyou very much. All the best

10/10 Excellent

Kerrie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Location, location, location!
Stayed 1 night in Aug 2022
Response from Michael Rignall on 19 Aug 2022
Dear Kerrie,Thankyou for a wonderful rating of our property. Glad you enjoyed your stay and hope you enjoy your trip up North.All the best

4/10 Poor

mark

Disliked: Amenities, property conditions & facilities
Was supposed to be non smoking but smelt like smoke, tired and needs rennovating.
Stayed 1 night in Jul 2022
Response from Michael Rignall on 18 Jul 2022
Hi Mark, Thankyou for feedback. The hotel is definitely non smoking and is specified on all registration cards which guests sign. We are in the midst of discussions with landlords about continuing our refurbishment of the hotel. Thankyou

10/10 Excellent

Malachai

Travelled with group
Liked: Cleanliness, amenities
Pretty good
Stayed 1 night in Jun 2022
Response from Michael Rignall on 22 Jun 2022
Dear Malachai, Thankyou for the 5 out of 5 review very much appreciated. Regards

8/10 Good

Marian

Stayed 1 night in Jun 2022

10/10 Excellent

SO HYUN

Stayed 1 night in Jun 2022
Response from Michael Rignall on 8 Jun 2022
Dear So Hyun, Thankyou for the 10 out of 10 review, glad you enjoyed your stay.

8/10 Good

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in May 2022
Response from Michael Rignall on 20 May 2022
Dear Jennifer, Thankyou for the 10 out 10 rating glad you had a wonderful stay. All the best

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hidden gem, in beautiful Kangaroo Point. Apartment has a fully equipped kitchen and shared terrace and functional space. Perfect for a short or long stay in Brisbane. Very easy walk to the river, riverside walkway and ferry terminal (temporarily closed due to flood damage). Tonnes of electric scooters and bikes around for hire or a $10 Uber ride into the city or the Gabba. 5mins across the Story Bridge to get to the Valley or Howard Smith Wharves. Will definitely stay again.
Stayed 1 night in May 2022
Response from Michael Rignall on 13 May 2022
Hi Samantha, Beautiful review thankyou very much. I think most would agree the location is great and ideal for those wanting to access the city and the Gabba. Please do not hesitate to contact us when you next visit Brisbane. All the best

6/10 Okay

Patricia

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Air conditioning didn’t work well. No aircon in loft bedroom. Tv in upstairs not working. Wasn’t cleaned properly (stuff in drawers & on carpet). Was enough beds for guests, but very cramped for a 2 bedroom apartment. Cooking facility was good & fridge worked. Would not stay again because of air conditioning.
Stayed 2 nights in Apr 2022
Response from Michael Rignall on 10 Apr 2022
Dear Patricia, Thankyou for your feedback. I will speak to the housekeepers regarding the cleanliness as it is unacceptable that items be left in drawers. With regards to the air conditioning as discussed during your stay, if the temperature is set at 16 degrees, the air conditioner will freeze up and will not operate properly. Apologies for any inconvenience this may have caused during your stay. Regards

10/10 Excellent

Vicky

Travelled with group
Liked: Cleanliness, property conditions & facilities
Michael at front desk was excellent. He was helpful and professional. The apartment was exactly what we needed for space and it was so clean. Great location for us also We will definitely stay here again.
Stayed 1 night in Mar 2022
Response from Michael Rignall on 10 Apr 2022
Dear Vicky, Thankyou for your kind words, very happy to help and glad you enjoyed your stay. All the best

8/10 Good

Vikci

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2022

6/10 Okay

TRANG

Stayed 4 nights in Dec 2021

10/10 Excellent

John

Liked: Cleanliness, room comfort
Kangaroo Point surprise.
A great place to stay near the city, just a short cross river ferry to Brisbane CBD. Great accommodation, near a selection of food outlets, restaurants and Pub. Luxury at this place, very clean, all mod cons.
Stayed 5 nights in Dec 2021
Response from Michael Rignall on 27 Dec 2021
Dear John, Thankyou for a wonderful review. I think most would agree the location is fantastic and close to the GABBA, city and easy access to public transport. Hope to see you again. Regards

8/10 Good

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location and check in was super fast, and very easy. Apartment was a great layout and had everything needed for an enjoyable stay. It was also extremely quite for how close it is to the Story Bridge Hotel (on a Saturday night) The only thing that let it down was ensuite shower, which reallly needs a new shower head, and the fact that the airconditioner has obviously been replaced, but the wall where the old conditioner was, is very evidently needing attention. Overall, it was a brilliant place to stay - I'd highly recommend it.
Stayed 1 night in Nov 2021
Response from Michael Rignall on 6 Dec 2021
Dear Christine, Thankyou for your feedback. We are in the process of a refurbishment which includes painting, carpet and bathrooms. Hopefully on your next visit you will see the difference. Kind Regards

10/10 Excellent

Tamara

Liked: Cleanliness, amenities, property conditions & facilities
Really great service. A happy home for the night.
Stayed 1 night in Nov 2021
Response from Michael Rignall on 6 Dec 2021
Dear Tamara, Thankyou for your review of Quest on Story Bridge. We do try to make it feel like a home away from home so glad enjoyed your new home if only for one night. Hope to see you again soon. Regards

10/10 Excellent

Luke

Stayed 1 night in Sep 2021

10/10 Excellent

Stephanie

Liked: Cleanliness, room comfort
Would Come Back
Stayed 1 night in Sep 2021
Response from Michael Rignall on 28 Sept 2021
Dear Stephanie, Thankyou for taking the time to rate our property. 10 out of 10 speaks volumes so thankyou very much. Kind Regards

10/10 Excellent

Brian and Meryll

Liked: Cleanliness, room comfort
Convenient to City hop on a Kat -Kangaroo Point
Reception was so helpful. Had masks for us, and umbrellas( threatening rain) for us. Nothing a trouble. Loved the under building safe parking. Units so clean and comfortable.
Stayed 1 night in Sep 2021
Response from Michael Rignall on 9 Sept 2021
Dear Brian & Meryll, Thankyou for your very kind words and lovely review. We pride ourselves on our cleanliness and our personalised service, ensuring that each and every guest has a wonderful stay. Hope to see you again sometime in the near future.

8/10 Good

Walter

Liked: Cleanliness, room comfort
Weekend Kangaroo Point stay
Very nice and conveniently located apartments next to many food outlets and easy transport access. Very clean apartment and comfortable beds. Our only comment given we booked a 2 bedroom apartment, is there is only a 3 person sofa in the living area and no real dining area, no matter how small. The tv on the living area wall was small - approx 32” and was mounted where u had to crane your neck and body sitting on the sofa to easily view
Stayed 2 nights in May 2021
Response from Michael Rignall on 13 Jun 2021
Dear Walter, Thankyou for your feedback on Quest on Story Bridge. We are in the midst of refurbishing our apartments with different furnishings etc and hope to have this completed by year's end. Appreciate the feedback and we will definitely look into placing the TV in a more suitable spot. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
A great loft style apartment. Could do with a couple of fans.
Stayed 1 night in Mar 2021
Response from Michael Rignall on 14 Mar 2021
Dear Anonymous, Thankyou for your feedback. Our loft style apartments are ideal for families and groups. We also have fans available on request. Thankyou

8/10 Good

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
All on one level with the pool and the Story Bridge Hotel over the road where we had a party to go to
Stayed 1 night in Feb 2021
Response from Michael Rignall on 14 Feb 2021
Dear Traveler, Thankyou for taking the time to review our property. Having the Story Bridge hotel across the road is handy especially when attending an event over there. Look forward to welcoming you back one day. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Units are very cute, excellent location, polite staff
Stayed 1 night in Feb 2021
Response from Michael Rignall on 9 Feb 2021
Dear Traveler, Appreciate you taking the time to comment on your recent stay with us. Glad you enjoyed the property and that the staff were able to assist during your stay. Kind Regards

8/10 Good

Leslie, Gladstone

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was lovely. Lots of cute places nearby to have a bite or a drink. There are free buses and/or boats to the CBD.
Stayed 1 night in Dec 2020
Response from Michael Rignall on 30 Dec 2020
Dear Leslie, Thankyou for taking the time to review your stay with us. many would agree the location is great and the accessibility to public transport is a huge benefit. Enjoy the new year. All the best

4/10 Poor

Tasuku

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Nov 2020
Response from Michael Rignall on 27 Nov 2020
Dear Tasuku, Appreciate you taking the time to review our property. Sorry to hear you only rated us 2 star. It would be great if you could contact the property directly as we would like to know more as to why your experience was not to your expectations. Regards

10/10 Excellent

Michelle, Adelaide

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Great place to stay! Everything you need on your doorstep
Stayed 3 nights in Nov 2020
Response from Michael Rignall on 23 Nov 2020
Dear Michelle, Thankyou for your very kind words and a wonderful review. Glad you had an enjoyable stay and were able to experience everything that Kangaroo Point has to offer. Hope to see you again. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Michael Rignall on 27 Oct 2020
Dear Traveler, Thankyou for your review. Pleasing to receive a 5 star rating for cleanliness and hotel condition I will definitely pass this on to the team. All the best

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager was very good and understanding, room was good and the service great
Stayed 1 night in May 2020
Response from Michael Rignall on 29 May 2020
Dear Traveler, Thankyou for your very kind words. Our goal besides quality service and a quality product is to understand the guest needs and requirements so it was very pleasing to read we were able to assist on this occasion. Stay safe during COVID-19 and hope to see you again when it is all over. Kind Regards

10/10 Excellent

Cheryl

Stayed 3 nights in Mar 2020
Response from Michael Rignall on 29 May 2020
Hi Cheryl, Thankyou for the 5 star review glad you had a wonderful time. Hope to see you again at Quest on Story Bridge. Regards

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2020
Response from Michael Rignall on 18 Mar 2020
Dear Traveler, Thankyou for your 5 star review very much appreciated. Regards

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super stay. Great place to stay. Easy to access dining and the city.
Stayed 3 nights in Feb 2020
Response from John on 13 Feb 2020
Thank you very much for your review. From all at Quest Story Bridge.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Position was really good,slight amount of noise from bar across the road but not much,all the staff were great,room missing a few essentials but front desk soon sorted things, just be careful of the hot water because it's really is hot.
Stayed 2 nights in Jan 2020
Response from Michael on 15 Jan 2020
Dear Anonymous, Thankyou for taking the time to review your recent stay with us. Glad the staff were able to assist with your inquiries and missing items. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Getting somewhat tired needs refurbishment Very convenient location Clean and tidy
Stayed 1 night in Jan 2020
Response from Michael on 14 Jan 2020
Dear Traveler, Thankyou for your feedback. We are in the process of completing a refurbishment with new carpet and new paint along with furniture and updated lighting in the apartments. Hope to have this all completed over the next six months. Kind Regards

8/10 Good

Liz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good but not like pictures
Great location. Smaller rooms and pool that expected. Room layout a bit strange too but enjoyed 2 nights.
Stayed 2 nights in Dec 2019
Response from Michael on 11 Jan 2020
Thankyou for your comments. We would love to receive more feedback from you with regards to what you meant by the size and the layout of the rooms. Feel free to contact us directly as it would be greatly appreciated. All the best

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Michael Rignall on 9 Feb 2020
Dear Traveler, Appreciate you taking the time to review your recent stay with us. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Michael Rignall on 25 Dec 2019
Dear Traveler, Thankyou for taking the time to review our property. Hope you enjoyed your stay with us. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean and lots of room for a family.
Stayed 1 night in Dec 2019
Response from Michael Rignall on 15 Dec 2019
Dear Anonymous, Thankyou for your 5 star review of Quest on Story Bridge. Glad you enjoyed your stay and hope to see you again soon. Feel free to tell your family & friends about us as well. Regards

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Michael Rignall on 6 Dec 2019
Hi Gary, Thankyou for taking the time to rate your recent stay with us. Hope to see you again when you are next in Brisbane. All the best

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. both TV remotes wouldn’t work properly.
Stayed 1 night in Nov 2019
Response from Michael Rignall on 13 Nov 2019
Hi Traveler, Thankyou for your review and glad you enjoyed the location. Appreciate your feedback on the TV remotes I will ensure the housekeeping staff are checking these more thoroughly prior to guests arrivals. Kind Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Michael Rignall on 15 Oct 2019
Dear Traveler, Thankyou for your 4 star review very much appreciated. Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent Nice staff Comfy and clean and everything we needed
Stayed 1 night in Oct 2019
Response from Michael Rignall on 5 Oct 2019
Dear Anonymous, Thankyou for the 5 out of 5 review very much appreciated. Glad you had a wonderful stay and we do hope to see you again soon. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a really nice unit and complex, highly recommended
Stayed 1 night in Sep 2019
Response from Michael Rignall on 5 Oct 2019
Dear Traveler, Appreciate you taking the time to review our property. Great to receive a 5 star review. All the best

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location !!! A great base for all that you need for a great holiday.
Stayed 3 nights in Sep 2019
Response from Michael Rignall on 27 Sept 2019
Dear Traveler, Thankyou for your review and great to read that you had a good time and enjoyed the location. All the best

8/10 Good

Kevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We had stayed here about 5years ago and enjoyed staying here. Nice restaurants close by, easy to get to the city and friendly helpful staff. Will stay again given the chance.
Stayed 3 nights in Aug 2019
Response from Michael Rignall on 8 Sept 2019
Dear Kevan, Firstly thankyou for returning after 5 years away. Always pleasing no to know our guests like to return due to the location, service and amenities. Look forward to seeing you again soon. Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location great and secure car parking. Staff friendly
Stayed 2 nights in Aug 2019
Response from Michael Rignall on 28 Aug 2019
Dear Anonymous, Great review thankyou very much. Hope to see you again. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Location Good Communication Clean No fuss
Stayed 2 nights in Aug 2019
Response from Michael Rignall on 21 Aug 2019
Dear Traveler, Thankyou for your 5 star review and your comments on our property. Kind Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and friendly and helpful greeting. Rooms were well presented and clean
Stayed 1 night in Aug 2019
Response from Michael Rignall on 14 Aug 2019
Dear Traveler, Thankyou for your 5 star rating. Glad you had a wonderful time with us and that the team were able to assist with your inquiries. All the best

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Michael Rignall on 14 Aug 2019
Dear Traveler, Appreciate you taking the time to rate our property on Expedia. All the best

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Michael Rignall on 10 Aug 2019
Dear Traveler, Thankyou for taking the time to rate our property very much appreciated. Regards