The stay was great, eventually!
I am disabled, therefore cannot manage very narrow stairs, and my room was on the third floor with no toilet! If I wanted to go to the toilet, I would have had to navigate down one set of stairs in the middle of the night! I rang the manager, and he offered me a room on the ground floor with an ensuite bathroom and double bed. But, with an extra charge of £50, which I wasn't prepared to pay. However, my friend paid the extra, as he said he wouldn't sleep if I'd fallen down the stairs! I think this was an unfair charge, especially considering the ground floor room was not booked for any people.
The stay was lovely afterwards.