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Dear Timothy,Thank you for taking the time to leave us a review, we really appreciate it.We do hope to be able to welcome you back again soon to the Brighton Harbour Hotel & Spa.Best wishes,
The spa was the best. The area was quite lively both day and night time, with lots of activities options. Only downfall was, had to park car away from the hotel and was quite expensive. But loved the stay in Harbour hotel.
Ashish
Stayed 1 night in Apr 2024
Response from BHH Crew on 11 May 2024
Dear Ashish,thank you for taking the time to leave us a review. we really appreciate it.We do hope to be able to welcome you back again some time soon to the Brighton harbour Hotel & Spa.Very best wishes
Dear Max,Thank you so much for taking the time to leave us a review, we really appreciate it.We do hope to be bale to welcome you back again to the Brighton Harbour Hotel & Spa in the not so distant future.Very best wishes
Hi Michelle, Thanks for taking the time to share your feedback, it is much appreciated. We're pleased you had a great stay and hope to welcome you back soon. Regards,Ben,General Manager
Excellent hotel and service from staff. Would be nice with a leaflet in room with important details (ie spa openings and rules). But overall brilliant.
Verified traveller
Stayed 2 nights in Feb 2024
Response from BHH Crew on 16 Feb 2024
Dear Guest,Thank you for taking the time to leave us a review, we really appreciate it.We do hope to be able to welcome you again in the not so distant future to the Harbour Hotel & Spa Brighton.Very best wishes and thanks again,
Dear Will,Thank you for taking the time to leave us a review, we really appreciate it.We do hope to be able to welcome you again in the not so distant future to the Harbour Hotel & Spa Brighton.Very best wishes and thanks again,
We had a lovely stay and we stay at the hotel a lot . The only negative being the room we stayed in was quite cold and the bed was a mattress on the floor - looked good but not really what we were thinking. I wouldn’t want to stay in that room again.
Erin
Stayed 1 night in Jan 2024
Response from Ben, General Manager on 19 Jan 2024
Hi Erin, Thanks for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your time with us and do take on board your feedback regarding the room. This is our unique corner suite with a sunked bed, one of a kind for the hotel. We hope to welcome you back in the future.
The hotel was ok, the bed was really comfy. However, if you go there to have a break then really re-consider. The noise level is something else. You hear other people in their rooms, loud music and road traffic until 2-3 am.
Stef
Stayed 1 night in Dec 2023
Response from Ben, General Manager on 23 Dec 2023
Hi Stef, Thank you for taking your time to share your feedback, it is much appreciated. We are pleased you enjoyed the bed however of course the noise from our neighbours is disappointing. We do monitor this constantly and consistently review our property maintenance to make steps to improve sound proofing without compromising our high quality rooms. Regards,
Hi, Thanks for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your stay and hope to welcome you back soon. Regards,Ben
10/10 Excellent
richard
Travelled with partner
10 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good size room good spa and comfy bed
richard
Stayed 2 nights in Dec 2023
Response from Ben, General Manager on 16 Dec 2023
Hi Richard, Thanks for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your stay and hope to welcome you back soon. Regards,Ben
6/10 Okay
James
Travelled with family
4 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
James
Stayed 1 night in Dec 2023
Response from Ben, General Manager on 16 Dec 2023
Hi James, Thanks for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your stay and hope to welcome you back soon. Regards,Ben
Ive been staying in hotels around Brighton for around 10 years..this has to be in the top 2 ive ever stayed in, Spa is amazing, perfect location and they upgraded me free of charge. Amazing hotel.
Kevin
Stayed 1 night in Nov 2023
Response from Ben, General Manager on 27 Nov 2023
Hi Kevin, Thank you for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your stay and look forward to welcoming you back in the future. Regards,Ben
Hi Sarah, Thank you for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your time with us and do hope to welcome you back in the future. Regards,Ben
On the whole, this is a good hotel with good staff. However, there was no hotel information sheet in the room as per other hotels which I like to refer to. Additionally, there were no cups in the room to facilitate the use of the coffee machine. Beware, if you have breakfast, they do not provide butter. When I asked for butter I was told it was by the toaster but when I showed them the flora margarine they confirmed that that was the only butter that they had.
This is the second time I have stayed at this hotel and with the exception of the above personal preferences, everything else was good. I would stay here again.
Andrew
Stayed 1 night in Nov 2023
Response from Ben, General Manager on 27 Nov 2023
Hi Andrew, Thank you for taking the time to share your open and honest feedback, it is much appreciated. Your feedback on the butter is noted, and something I'll follow up with chef regarding. The cups for all facilities in the room are kept on the draw with the tea making facilities, I will be sure to double check your room incase there is an issue with this specifically. We hope to welcome you back again soon. Regards,Ben
Hi Holly, Thanks for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your stay and hope to welcome you back soon. Regards,Ben
Beautiful hotel, big comfy beds and lovely bedding. Nice size room, enjoyed the gin provided too. Lovely stay close to brighten centre.
Camilla
Stayed 1 night in Oct 2023
Response from Ben, General Manager on 27 Nov 2023
Hi Camilla, Thank you for taking the time to share your feedback, it is much appreciated. We are pleased you enjoyed your time with us and do hope to welcome you back in the future. Regards,Ben
Dear Peter,Thank so much for taking the time to leave us a review, we really appreciate it.We do hope to be bale to welcome you again in the not so distant future.Very best wishes
10/10 Excellent
JILL
19 Oct 2023
JILL
Stayed 1 night in Oct 2023
Response from BHH Crew on 21 Oct 2023
Dear Jill,Thank you for taking the time to leave us a review, we really appreciate your feedback.We do hope to welcome you back again soon to the Brighton Harbour Hotel and Spa.Very best wishes and thanks again
Great hotel in a prime location! Easy access to the Lanes, the beach, pier etc and a short walk from the other beach attractions. Lovely little Spa (although we didn't use it this time) and the staff are all lovely.
The restaurant does a mean fish & chips, too!
Aaron
Stayed 1 night in Oct 2023
Response from BHH Crew on 21 Oct 2023
Dear Aaron,Thank you so much for taking the time to leave us such a lovely review, we really appreciate your kind words.We do look forward to welcoming you again soon to the Brighton Harbour Hotel and hopefully you will be able to enjoy our spa facilities.Very best wishes and thanks again
My room was right next to some sort of generator so i got hardly any sleep and also the blinds didnt stop the bright light from outside coming.
Jonathan
Stayed 3 nights in Oct 2023
Response from BHH Crew on 16 Oct 2023
Dear Jonathan,thank you for taking the time to leave us a review. All of our guest feedback is greatly appreciated.We do hope to be able to welcome you again in the not so distant future.Very best wishes
8/10 Good
Matthew
30 Sept 2023
Matthew
Stayed 2 nights in Sep 2023
Response from BHH Crew on 3 Oct 2023
Dear Matthew,Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.We look forward to welcoming you back soon.Very best wishes,
I enjoyed my stay in the Harbour Hotel, my room was lovely got an upgrade, nice confortable bed room nice and clean, the Hotel had a nice bar and dining area, the food was very nice indeed, friendly and helpful staff, there was also a swimming pool and spa, near transport and shops,.
Mary
Stayed 1 night in Sep 2023
Response from BHH Crew on 3 Oct 2023
Dear Mary,Thank you so much for taking the time to leave us such a lovely review. We really appreciate it your kind words and will be passing on your praises to all of our staff.We look forward to welcoming you back soon.Very best wishes,
6/10 Okay
Julie
28 Sept 2023
Liked: Staff & service
Disliked: Cleanliness
Good
Pleasant stay thanks, staff welcoming
Although, room very warm and stuffy.
Walls dirty, could do with a wipe over or freshen up with paint. Spa lovely
Would stay again, lovely location.
Just a few issues, attention to detail with cleanliness and temperature of room
Julie
Stayed 1 night in Sep 2023
Response from BHH Crew on 3 Oct 2023
Dear Julie,Thank you so much for taking the time to leave us a review.We really appreciate your feedback and will be passing it on to our Housekeeping team.We do hope to be able to welcome you back again in the not so distant future.Very best wishes,
10/10 Excellent
Marcin
26 Sept 2023
Marcin
Stayed 2 nights in Sep 2023
Response from BHH Crew on 3 Oct 2023
Dear Julie,Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.We look forward to welcoming you back soon.Very best wishes,
10/10 Excellent
Tim
17 Sept 2023
Tim
Stayed 1 night in Sep 2023
Response from BHH Crew on 20 Sept 2023
Dear Tim,Thank you so much for taking the time to leave us such a lovely review, we really appreciate it.We look forward to welcoming you again soon in the not so distant future.Very best wishes.
10/10 Excellent
Jessica
15 Sept 2023
Jessica
Stayed 1 night in Sep 2023
Response from BHH Crew on 20 Sept 2023
Dear Jessica,Thank you so much for taking the time to leave us such a lovely review, we really appreciate it.We look forward to welcoming you again soon in the not so distant future.Very best wishes.
6/10 Okay
O K
Travelled with group
15 Sept 2023
Liked: Cleanliness, staff & service, room comfort
Not worth the money
We paid for a superior king size sea view room. As a superior room we were expecting a lot bigger. BIG bed but not alot else. We wish we had just booked a premier inn. Not a good value for money at all.
O K
Stayed 1 night in Sep 2023
Response from BHH Crew on 26 Sept 2023
Dear guest,thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed by the size of the room of one of our Superior Sea View rooms.We do hope this does not keep you from staying with us again in the not so distant future as we would be happy to recommend one of our Deluxe Sea View rooms or one of our Sea View corner suites that may be more to your liking.Very best wishes,
Room was far too small for 2 people. Real lack of space in both bedroom and bathroom. The bed itself was uncomfortable with an extra thick duvet which isn’t what is required in the middle of a heatwave. We woke up to maggots on the floor of our room. Windows didnt function properly so there was a real lack of fresh air, the mini fan provided isn’t sufficient to keep an entire room cool. Overall I’ve paid for a hotel room that failed to provide the basic requirements of a hotel booking. Rarely make comments on these but this must be the worst experience I’ve had.
Rob
Stayed 1 night in Sep 2023
Response from BHH Crew on 3 Oct 2023
Dear Rob,Thank you so much for taking the time to leave us a review.Please do let us know if you require any further assistance with this.Very best regards,
An excellent hotel. Staff were attentive despite being very busy. They set up my partner’s room for her birthday and made it extra special. Had a lovely stay!
Harriet
Stayed 1 night in Sep 2023
Response from BHH Crew on 20 Sept 2023
Dear Harriet,Thank you so much for taking the time to leave us such a lovely review, we really appreciate it.We look forward to welcoming you again soon in the not so distant future.Very best wishes.
Hi there,Thank you so much for taking the time to share your feedback from your recent stay and we are so pleased to hear that you had a great stay and enjoyed your room.We do hope to be able to welcome you again soon.With best wishes
Dear Jamie,Thank you so much for taking the time to leave us a review, we really appreciate it.I am glad to see that you enjoyed your stay and hope to welcome you again soon to the Brighton Harbour Hotel & Spa in the not so distant future.Very best wishes and thanks again.
- Arrived at the hotel and ordered to pay another £20 (for both of us) to pay for the spa.
- Arrived at our room to find it (whilst tidy) dirty, noisy and in some areas disgusting. After complaining, we were transfered to an identical room which was just as bad.
- Asked to make a complaint, the manager couldnt be bothered to hear it and just asked me to write it in an email to him.
- If I could go back in time, I would have gone to a differnt hotel as this one is totally overpriced and an incredibly poor standard.
Laurence
Stayed 1 night in Aug 2023
Response from BHH Crew on 4 Sept 2023
Hi there,Thank you for taking the time to share your experience from your recent stay and we are very sorry that you have left disappointed. We will be looking into your concerns outlined above and appreciate you letting us know. Again, our sincere apologies that you have left disappointed with your stay.With best wishes
The stay was great, sea facing room which was great, the noise at the night from the beach front bars was noisy but okay.
The bar drinks are expensive though.
Craig
Stayed 2 nights in Aug 2023
Response from BHH Crew on 2 Sept 2023
Dear Craig,Thank you so much for taking the time to leave us a review, we really appreciate it.I am glad to see that you enjoyed your stay and hope to welcome you again soon to the Brighton Harbour Hotel & Spa in the not so distant future.Very best wishes and thanks again.
Dear John Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.We do hope to be able to welcome you back again soon in the not so distant future.Very best wishes,
Dear GemmaThank you so much for taking the time to leave us such a lovely review. We really appreciate it.We do hope to be able to welcome you back again soon in the not so distant future.Very best wishes,
Dear Nick,Thank you for your review. We are sorry to see that you did not enjoy your stay, but we hope to be able to welcome you back again soon in the not so distant future.Best wishes