Property amenity

Reviews of TownePlace Suites Bridgeport Clarksburg

3 out of 5
TownePlace Suites Bridgeport Clarksburg
101 Platinum Dr, Bridgeport, WV

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 231 reviews" "
Rating 8 - Good. 52 out of 231 reviews" "
Rating 6 - Okay. 13 out of 231 reviews" "
Rating 4 - Poor. 8 out of 231 reviews" "
Rating 2 - Terrible. 10 out of 231 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jamie on 25 Mar 2024
We appreciate your feedback! Thank you so much for staying with us!!

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Mar 2024
Response from Jamie on 22 Mar 2024
Thank you so much for staying with us!!

10/10 Excellent

Paul

Liked: Property conditions & facilities
It was nice and quiet
Stayed 1 night in Mar 2024
Response from Jamie on 19 Mar 2024
We truly appreciate you taking the time to share your feedback. Thank you so much for staying with us!!

10/10 Excellent

Franklin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and location. The room was extremely clean and the hotel itself had every amenity imaginable. I would highly recommend to anyone traveling for work or leisure.
Stayed 1 night in Feb 2024
Response from Jamie on 16 Feb 2024
Thank you so much for taking the time to share your feedback. We are so very glad to hear your enjoyed your stay with us. We hope to welcome you again!!

2/10 Terrible

Timothy

Stayed 1 night in Feb 2024
Response from Jamie on 22 Mar 2024
We appreciate you taking the time to share your feedback. I sincerely apologize that we did not meet your expectations. Please feel free to call and discuss any issues you faced.

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Place to stay at everything from shopping to eating and close to major highway
Stayed 2 nights in Nov 2023
Response from Jamie on 18 Nov 2023
I appreciate you taking the time to share your feedback. Thank you so much for staying with us!!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jamie on 6 Nov 2023
Truly appreciate you taking the time to share your feedback. Thank you so much for staying with us!!

10/10 Excellent

Mary

Stayed 1 night in Oct 2023
Response from Jamie on 3 Nov 2023
Thank you for taking the time to share your feedback. We truly appreciate you staying with us!!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful and provided great service!
Stayed 2 nights in Oct 2023
Response from Jamie on 23 Oct 2023
Thank you for taking the time to share your feedback; it is truly appreciated! We hope to welcome you back when your travels bring you to our area again!!

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jamie on 22 Oct 2023
Thank you so much for staying with us and taking the time to share your feedback!! We hope to welcome you again soon!

8/10 Good

william

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 6 nights in Oct 2023
Response from Jamie on 22 Oct 2023
We appreciate your feedback. Thank you so much for staying with us!!

8/10 Good

Jenifer

Stayed 3 nights in Oct 2023
Response from Jamie on 13 Oct 2023
Thank you so much for staying with us!!

10/10 Excellent

REBECCA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jamie on 10 Oct 2023
We appreciate you taking the time to share your feedback. Thank you so much for staying with us!!

8/10 Good

richard

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in Sep 2023
Response from Jamie on 6 Oct 2023
We appreciate you taking the time to share your feedback, Richard. Thank you so much for staying with us!! We hope to welcom you again!

10/10 Excellent

Tollingnio Tal

Travelled with partner
Liked: Staff & service, property conditions & facilities
Everything was fine
Stayed 2 nights in Sep 2023
Response from Jamie on 27 Sept 2023
I appreciate you taking the time to share your feedback. Thank you so much for staying with us!! We hope to welcome you back again!

8/10 Good

Don

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jamie on 21 Sept 2023
We appreciate you taking the time to share your feedback, Don. Thank you so much for staying with us!! We hope to welcome you back again soon.

6/10 Okay

Patrick

Business traveller
Liked: Cleanliness, property conditions & facilities
Main service was sporadic they could not guarantee my room past 30 days
Response from Jamie on 8 Sept 2023
Thank you for staying with us, Patrick. I sincerely apologize that your room was unable to be guaranteed past 30 days. We would be happy to try and accommodate the full length of your stay when your travels bring you back to our area.

8/10 Good

Shannon

Stayed 7 nights in Jul 2023
Response from Jamie on 8 Sept 2023
I appreciate you taking the time to share your feedback, Shannon. Thank you so much for staying with us!!

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Needed to check-in early staff was very accommodating. Room was large and nice.
Stayed 1 night in Aug 2023
Response from Jamie on 8 Sept 2023
Thank you for taking the time share your feedback, Mark. I appreciate you choosing to stay with us!!

2/10 Terrible

Marcia

This hotel was overrun by a visiting baseball team. Kids raced through the halls yelling, abused the exercise room and pool, and the bar had to be shut down because the kids were allowed to invade it. What a terrible experience.
Stayed 1 night in Jul 2023
Response from Jamie on 8 Sept 2023
Marcia,I would like to sincerely apologize for your experience during your stay with us. We strive to make our guests feel comfortable and accommadated and your experience fell below our standards. I will share your feedback with our leadership team in an effort to make this is an isolated incident. Thank you so much for staying with us; we hope to welcome you again when your travels bring you back to our area.

2/10 Terrible

Jesse

Stayed 1 night in Jul 2023

10/10 Excellent

Patty

Travelled with partner
Comfortable bed and spacious room. Good breakfast. Very clean!
Stayed 2 nights in Jun 2023
Response from Jamie on 2 Jul 2023
Thank you so much for taking the time to share your feedback!! We truly appreciate you choosing to stay with us and hope to welcome you back again soon!!

8/10 Good

Lily

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The staffs were nice and friendly. My only issue was the condition of the bathroom. There was mold all over the shower curtain. Not sure the last time someone stayed in the room i was assigned but it was disappointing. The rooms need to be cleaned properly. Apart from that, it was a nice stay. Very wheelchair accessible.
Response from Jamie on 2 Jul 2023
I am so sorry to hear that your stay with us was subpar. That is not the standard we strive to achieve. I have addressed the issues with our staff in order to ensure this is an isolated incident. Thank you so much for choosing to stay with us!! We hope to welcome you again whenever your travels bring you back our way.

10/10 Excellent

cynthia

Stayed 1 night in Jun 2023

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place! Enjoyed our stay! The young lady named Amy at the front desk is AMAZING! She is energetic, friendly and caring! Amy made us feel welcome.
Stayed 3 nights in Jun 2023
Response from patrick on 21 Jun 2023
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from patrick on 21 Jun 2023
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pleasant and helpful
Stayed 4 nights in Jun 2023
Response from patrick on 21 Jun 2023
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

Nancy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The good: excellent breakfast, friendly staff, check in and out was easy, room were clean, nice laundry room, which is included, next to nice gym, nice kitchenet with refrigerator freezer. The bad: no computer USB ports in the room, none. Not enough business to open the advertised bar area, it was opened only one of three nights we stayed. There are plenty of restaurants nearby. I would stay here again, especially for an extended stay.
Stayed 3 nights in Jun 2023
Response from patrick on 21 Jun 2023
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Jamie on 11 Jun 2023
Thank you so much for staying with us!

10/10 Excellent

Brenda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great! Only complaint is ridiculous cost for pet one night! $100 is overkill. Would not stay again just because of that. Could almost get another room just for the dog for that price. Crazy! Taking advantage of those of us that have to travel with our pets.
Stayed 1 night in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd Stay Here Again
A lovely Place to Stay
Stayed 1 night in Mar 2023

10/10 Excellent

Linda, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the nicest hotel in the area. (I have stayed at all the others as I come to visit my mother.) Staff is great, very pleasant, modern, modest hotel lobby and amenities, rooms are large and include a full kitchenette, altogether a great experience. I’ll always been staying here when I visit my mother.
Stayed 2 nights in Mar 2023

10/10 Excellent

Elizabeth, Virginia Beach

Stayed 1 night in Feb 2023
Response from patrick on 16 Mar 2023
Thank you for staying at our Marriott Gold award winning hotel.

6/10 Okay

David E

Liked: Cleanliness, staff & service
Disliked: Room comfort
Rooms need worked
Well the bed was not very comfortable it was hard as a rock. The hearter in the room didnt work right it had a thermostat on the wall of the room but it didnt work right and the room stayed cold.
Stayed 1 night in Feb 2023
Response from patrick on 22 Feb 2023
Thank you for staying at our Marriott Gold award winning hotel

8/10 Good

Ken

Stayed 1 night in Feb 2023
Response from patrick on 16 Mar 2023
Thank you for staying at our Marriott Gold award winning hotel

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and roomy
Stayed 1 night in Jan 2023
Response from patrick on 22 Feb 2023
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

Luis

Liked: Staff & service, amenities, property conditions & facilities
Excellent choice
Response from patrick on 22 Feb 2023
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

Mary Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy, spacious, clean!
Stayed 1 night in Dec 2022
Response from patrick on 3 Jan 2023
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

adam

10/10 Excellent

Carmine or Bethani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022
Response from patrick on 3 Jan 2023
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

Giselle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was excellent. The staff was very friendly and accommodating. The room was clean and well prepared for our extended stay. I would definitely use their facility again.
Stayed 3 nights in Nov 2022
Response from patrick on 3 Jan 2023
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

Sandi

Stayed 1 night in Oct 2022

10/10 Excellent

Natalia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was great, and the staff super friendly!
Stayed 3 nights in Sep 2022
Response from patrick on 20 Oct 2022
Thank you for staying at our Marriott Gold award winning hotel

8/10 Good

Nicholas

Stayed 2 nights in Sep 2022
Response from patrick on 20 Oct 2022
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Clarksburg. Easy to park, get on highway and to all the restaurants etc. hotel was really clean, in great condition, and great amenities. Free breakfast was well done and a great perk. Staff was nice, prompt, and professional
Stayed 1 night in Sep 2022
Response from patrick on 20 Oct 2022
Thank you for staying at our Marriott Gold award winning hotel

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast ready when they said it would be.
Everything was good, however there were two items that kept me from providing a Excellent review. 1. Pool was closed - (minor) but this one thing we use each time we go. 2. Breakfast: (substantial) we were told when we checking in, unless we misheard or mis understood, breakfast would start at 6AM and we were planning on that but it was not ready by 6:30 when we had to leave for our commitment at 7 which was 30 minutes away in Philipi. Being able to get a breakfast is a deciding factor for where we stay. There was yogurt and milk and they put out the hard boiled eggs as we were leaving so we did have something just not the hot breakfast as it was advertised. Everything else about the stay was wonderful.
Stayed 3 nights in Aug 2022
Response from patrick on 20 Oct 2022
Thank you for staying at our Marriott Gold award winning hotel

8/10 Good

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t ready for check in but Matt at the front desk was so apologetic and offered places to eat in the area or things to do. He also gave us a small discount on our first night. Matt continued to be friendly and have great information our whole stay. We enjoyed the bar and would take our drinks out by the fire at night. That patio is magical. The only complaint we have is the beds. They were pretty awful, even for a hotel bed. The free washers/dryers was a great touch. Nice machines!
Stayed 3 nights in Aug 2022
Response from patrick on 20 Oct 2022
Thank you for staying at our Marriott Gold award winning hotel

10/10 Excellent

Khang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 6 nights in Aug 2022

10/10 Excellent

Tracie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Comfy rooms. Excellent breakfast close to interstate. Super trip
Stayed 1 night in Jul 2022
Response from patrick on 17 Aug 2022
Thank you for choosing our Marriott Platinum award winning hotel

6/10 Okay

R Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I've been staying at TownePlace Suites in many different cities for over 10 years. I'm a Marriott Bonvoy member. The breakfast was once something to which I looked forward. It's now frankly awful. The last few times I've stayed, I was extremely disappointed. Please return to the selections you had for years prior to 2020!!
Stayed 2 nights in Jul 2022
Response from patrick on 17 Aug 2022
Thank you for choosing our Marriott Platinum award winning hotel