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Reviews of Hermitage Hotel

4 out of 5
Hermitage Hotel
7 Chkalova Street, Brest

Reviews

9.4

Exceptional

Rating 10 - Excellent. 23 out of 33 reviews" "
Rating 8 - Good. 9 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 0 out of 33 reviews" "
Rating 2 - Terrible. 0 out of 33 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Anders Mattias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness were perfect and services as expected or better than expected. It is an old-fashioned hotel with older baths, but still bathrooms feel good enough. Gym was a bit poorly equipped however with no weights.
Stayed 3 nights in Mar 2023
Response from Tatiana Prokopenkova - Hotel Manager on 31 Mar 2023
Dear Mr Mattias, thank you for staying in our hotel and for you nice review! It was our pleasure to host you in Brest! I hope you had a safe trip back and that you'll keep good memories about Belarus. We will be always happy to see you back at Hermitage!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Katsiaryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Brest
Stayed 3 nights in Apr 2022
Response from Anna Novik, Front Office Supervisor on 30 Apr 2022
Dear JOHN, thank you for choosing Hermitage hotel and submitting a positive review. It will be a great honor to be your host again on your next visit to Brest!

10/10 Excellent

JESSE E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely experience
We had a lovely stay at the Hermitage Hotel. We stayed 3 nights and we very happy with its central location and beautiful rooms. We had a suite, which was great, but were surprised a rollaway bed cost around $50US per night extra. Most hotels have them for free. The buffet breakfast was simple but satisfying. The rooms were lovely and clean, the building is beautiful with a historic feel, and overall we were very happy there.
Stayed 3 nights in Oct 2020

10/10 Excellent

Brian Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
The hotel was very nice, clean, comfortable in a good location. It also had parking and a nice breakfast. The laundry service is too expensive.
Stayed 2 nights in Oct 2020

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Belarus
Front desk was friendly and responsive. Location excellent. Hotel was what I would call stately--old fashioned but really nice. Breakfast was included in our room fee and had great variety. I was surprised at how nice people in Belarus were. Bed was comfortable, room was a decent size, bath was marbled and had a full tub/shower. Free wifi provided. I would stay there again.
Stayed 2 nights in Sep 2018
Response from Tatiana Prokopenkova - Hotel Manager on 12 Oct 2018
Dear Russell, thank you very much for your kind review. We was a real pleasure to read it. And we are always happy to see you back in Brest and in our hotel.

6/10 Okay

Verified traveller

Overpriced
Hotel is over priced for this city and country. This is solely because there is just no other comparable decent hotel. However, it is old and shows its age, even though it is very clean and functional. Staff are very polite and helpful. Location is good.
Stayed 2 nights in Sep 2018
Response from Anna Novik, Front Office Manager. on 12 Sept 2018
Dear Guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. We sincerely thank you for all the positive moments mentioned in your review. We sincerely hope that you will choose HERMITAGE Hotel. Best Regards, Anna Novik, Front Office Manager.

10/10 Excellent

Andrew, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming, nice, very good food, low prices.
Stayed 1 night in Jul 2018
Response from Tatiana Prokopenkova on 20 Jul 2018
Dear Andrew, thank you for the nice reply! We are always happy to see you in Brest!

8/10 Good

AMI CHAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from Tatiana Prokopenkova on 27 Jun 2018
Thank you for staying with us!

8/10 Good

Kosta, NJ USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but expensive for Brest...
Stayed 1 night in May 2018
Response from Tatiana Prokopenkova on 17 Jun 2018
Thank you for the good review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel at outstanding location.
I enjoyed my stay in the hotel Hermitage! First of all, the people working there are very nice, polite and professional. The hotel is very nice decorated, clean and comfortable, the breakfast is very good.
Stayed 7 nights in Sep 2017
Dear Sir/Madame, thank you for your kind review about our hotel. It' s a real pleasure to receive comments like yours. We do everything for our guests comfort and hope to see you again in Brest and in our hotel.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Tatiana Prokopenkova - Hotel Manager on 12 May 2023
Dear Mr.Lauer, thank you for staying with us! We really hope you enjoied your visit to Brest despite your little advantures with credit cards. We will be happy to see you back again!

10/10 Excellent

Johann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Tatiana Prokopenkova - Hotel Manager on 14 Apr 2023
Thank you for the wonderfull estimation of our service!

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near the center of the town. Spacious rooms, helpful staff. A trip to the Białowieża Park organized by the hotel was overpriced
Stayed 2 nights in May 2022

8/10 Good

Sergej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Sevgin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Anna Novik, Front Office Supervisor. on 14 Apr 2021
Thank you for choosing HERMITAGE Hotel and for your review.

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Siarhei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Пожалуй, лучший отель Бреста
Отель расположен в самом центре города, 2 минуты пешком до аллеи с фонарями. Завтраки в ресторане хорошие, разнообразные даже в условиях пандемии (когда многие отели перешли на сух паёк)
Stayed 1 night in Jul 2020
Response from Анна Новик, старший администратор. on 13 Aug 2020
Сергей, спасибо за такую высокую оценку и приятные слова в наш адрес. Рады узнать, что Вам пришлись по вкусу завтраки и Вы оценили расположение отеля. Добро пожаловать в отель HERMITAGE снова!

10/10 Excellent

NIKOLAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Путешествие в Брест
Хороший отель! Ездили на НГ праздники (2020) в Брест. Бронировали заранее, в т.ч. с оплатой. Из очень приятного - просили номер с ванной - получили ванну и балкон. Хотелось бы в целом отметить, что сотрудники отеля всегда старались помочь и идти на встречу. Более того, я не видел негатива или усталости (вроде же НГ праздники и т.п.). За подход к работе и работе с персоналом - 5 с "+". По отелю - хорошая европейская четверка (сравниваю с Италией, Францией, Германией и т.п., где бывал ранее). С парковкой проблем особо нет, питание (завтраки) - хорошее, рум сервис работает хорошо. В самом номере убирались каждый день, с этим все было ок. Все работало (вкл. Wi-Fi), было много русских каналов по ТВ. Кстати, мы жили в 205 номере - караоке особо не слышно (нас предупредили о караоке до 3 утра на нулевом этаже). Вполне рекомендую отель как для посещения самого Бреста, так и остановки (контрольной точки) перед границей в Европу (ЕС).
Stayed 4 nights in Dec 2019
Response from Татьяна Прокопенкова - заместитель управляющего on 4 Feb 2020
Добрый день, Николай! Большое спасибо за такой душевный отзыв!!! Мы очень стараемся держать высокую планку по уровню обслуживания. И очень приятно, когда это ценят. Мы всегда рады видеть Вас в Бресте! Приезжайте к нам еще, мы с удовольствием организуем Вам экскурсионную программу по Бресту и Беловежской пуще!

10/10 Excellent

ALESSANDRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time
As usual in this hotel I find each time a great attention and good service, that makes the stay pleasant and relaxing. Had a dinner and lunch that were good with sufficiently wide selections. What should be improved is the spa... Location is good for all you need and close to city center.
Stayed 2 nights in Sep 2019
Response from Tataiana Prokopenkova - Deputy GM on 9 Oct 2019
Dear Alessandro, thank you very much foe the nice review about our hotel. It was a please for us to read it. We will be happy to welcome you back in Brest!

10/10 Excellent

penelope

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo hotel
Funcionários muito simpáticos, prestativos, solícitos e com bom inglês. Quarto grande, cama confortável e hotel em boa localização. O café da manhã é diversificado e saboroso.
Stayed 1 night in Jul 2019
Response from Tatiana Prokopenkova - Deputy Hotel Manager on 15 Jul 2019
Dear Penelope, thank you very much for your kind review about our hotel. Our aim is to make everyone feel comfortable away from home. And we are always happy to get good reviews about our work. If you visit Brest again we will be happy to meet you ate the HERMITAGE.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Tatiana Prokopenkova - Deputy GM on 14 Jan 2019
Thank you very much for the high score!

10/10 Excellent

Sergeiy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Удобства отеля
Все отлично!
Stayed 1 night in Oct 2018
Response from Анна Новик, старший администратор on 30 Nov 2018
Уважаемый Сергей! Благодарим Вас за выбор отеля HERMITAGE и высокую оценку. Будем рады видеть Вас снова!

8/10 Good

Ping Hei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A a little bit far away from sightseeing spots by walking.
Stayed 2 nights in Sep 2018

10/10 Excellent

Szymon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miły, komfortowy pobyt w Brześciu, blisko centrum
Hotel z wysokim standardem, usytuowany blisko centrum miasta. Obsługa hotelowa zawsze uśmiechnięta i miła. Pokój był czysty i nowoczesny. Możliwość skorzystania z parkingu bez dodatkowych opłat. Bardzo dobry szwedzki stół!
Stayed 1 night in Jun 2018
Response from Tatiana Prokopenkova on 11 Jul 2018
Dziękujęmy bardzo!!! We are always happy to welcome you in Brest.

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Tatiana Prokopenkova on 17 Jun 2018
Thank you for the good estimation!

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bela Surpresa!
Hotel muito bem localizado, perto da av. principal mas numa area tranquila, silenciosa e arborizada! Estacionamento em frente ao hotel mas publico (sem custos) aparentemente seguro (nao aconteceu nada com o carro). Quarto confortavel e café da manha Ok!
Response from Tatiana Prokopenkova - S&M manager on 6 May 2018
Dear Marcelo, thank you very much for the nice review about our hotel. We will be happy to see you in our hotel again.

10/10 Excellent

Vadym

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice, breakfast is also good, small gym. Hotel is near the park and you can walk there
Response from Tatiana Prokopenkova on 2 Apr 2018
Dear Vadim, thank you very much for the nice review! We will be happy to see you again in Brest! :)

10/10 Excellent

Jes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super fint hotel.
Super fint hotel. Venligt personale. God mad i restauranten. Udsøgt morgenmad hvor de spørger om du vil have noget specielt tilberedt.
Response from Tatiana Prokopenkova - M&S manager on 28 Mar 2018
Thank you for the nice review! You are always welcome to Brest!

8/10 Good

sergey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Mar 2018

8/10 Good

Herbert, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centraal gelegen uitstekend hotel
Wij kwamen voor een huwelijk naar Brest en hebben 4 dagen genoten van de faciliteiten van Hermitage.

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Лучший, но самый дорогой отель в Бресте
Хорошие для Беларуси завтраки. Сервис на среднем уровне. Достаточно простой, не слишком уютный номер. Лучший, но самый дорогой отель в Бресте. Ожидала большего за эти деньги.
Response from General Manager on 17 Feb 2017
Уважаемая Валентина, прежде всего, хотим поблагодарить вас за то, что Вы выбрали наш отель для своего пребывания в Бресте. Мы рады, что Вам понравились наши завтраки, но сожалеем, что не во всем смогли оправдать Ваши ожидания. Мы будем продолжать прикладывать все усилия для того, чтобы делать каждое Ваше последующее пребывание максимально комфортным и приятным. Ждем Вас вновь в скором будущем!