Dear Andy,Thank you for your wonderful feedback! We're thrilled to hear that you had a great stay with your family. Providing a welcoming and comfortable environment for our guests is our top priority, and we're delighted that you enjoyed your time with us. We look forward to welcoming you and your family back again soon! Safe travels!

Dear Taylor,Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a positive stay during your conference. Providing a clean and friendly environment for our guests is our priority, and we're delighted that you found our front desk team welcoming and our facilities clean. It's great to know that you enjoyed our complimentary breakfast and had a fun time at Refinery for our Manager's Evening Reception. We'll be sure to pass along your kind words to our bar staff – they'll be thrilled to hear your feedback! Should your travels bring you back to the area, we'd love to welcome you again for another enjoyable stay.

Dear Brooke,Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our convenient location and experienced excellent customer service during your stay. Providing a positive and memorable experience for our guests is our top priority, and we're thrilled that we met your expectations. Should your travels bring you back to the area, we'd love to welcome you again for another fantastic stay.

Dear Lauren,Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you loved the location and found our hotel beautiful.Our team strives to provide a memorable and enjoyable experience for all our guests, and we are delighted that we were able to meet your expectations. The location of our hotel is indeed something we take great pride in, and we're glad it contributed to your overall satisfaction.Your kind words serve as motivation for us to continue delivering excellent service. We hope to have the pleasure of welcoming you back in the future and providing you with another fantastic stay.Thank you once again for choosing our hotel, and we look forward to hosting you again soon!Best regards,Devin OkunoFront Office Manager

Dear Sara,Thank you so much for your fantastic rating! We are thrilled to hear that you had a perfect 10 out of 10 experience during your stay. Our team strives to provide the best service and amenities to ensure our guests have a memorable and enjoyable time.If there's anything specific that stood out to you or any feedback you'd like to share, please feel free to let us know. We value your input and always aim to exceed expectations.We look forward to the pleasure of hosting you again in the future. Your satisfaction is our top priority!Warm regards,Devin OkunoFront Office Manager

Dear Jose,Thank you so much for the perfect 10 out of 10 rating! We are thrilled to hear that you had an outstanding experience during your time with us.Our team takes great pride in providing top-notch service and creating memorable moments for our guests. If there's anything specific that made your stay exceptional, or if you have any suggestions for improvement, we would love to hear more about your experience.Your feedback is invaluable, and we appreciate you taking the time to share your thoughts. We look forward to the opportunity of welcoming you back for another stellar experience in the future.Warm regards,Devin OkunoFront Office Manager

Dear Magda,Thank you for taking the time to leave a 5 out of 5 review! We're delighted to hear that you had a positive experience during your stay.If there's anything specific that stood out to you or any suggestions you may have for improvement, please feel free to share. We always value guest feedback as it helps us continue to enhance our services.We appreciate your support and hope to have the pleasure of hosting you again in the future. Warm regards,Devin OkunoFront Office Manager

Dear Malia,Thank you so much for taking the time to share your positive experience! We are thrilled to hear that you enjoyed your stay with us. It's fantastic to know that you appreciated our convenient location, felt safe, and found the hotel exceptionally clean. We take pride in providing professional and friendly service, so it's heartening to hear that our team made a positive impression on you.We're delighted that you found your room spacious and the beds comfortable. Your understanding about the bathroom size and feedback on the functionality of the amenities is greatly appreciated. It's wonderful to know that you had a great experience with our made-to-order breakfast.We look forward to welcoming you back on your next visit! Warm regards,Devin OkunoFront Office Manager

Dear Michael, Thank you for sharing your feedback with us. We appreciate your acknowledgment of our convenient location near Brea Mall and other popular stores and restaurants.We sincerely apologize for any inconvenience you experienced with the housekeeping service. Your comments have been noted, and we will address this matter with our housekeeping team to ensure that our rooms are well-maintained and meet the high standards we aim for.Regarding your observation about the complimentary breakfast, we appreciate your input. We understand that variety is important, and we'll take this into consideration as we continually work to enhance our offerings. Your feedback is invaluable to us, and we hope to have the opportunity to make your next stay more enjoyable.We value your input and are committed to providing a better experience for our guests. Thank you for choosing us, and we hope to welcome you back in the future.Sincerely, Devin OkunoFront Office Manager

Dear Carol,Thank you for choosing to celebrate such a special occasion with us and for sharing your heartwarming feedback! We are thrilled to learn that your mother's 91st birthday celebration at our hotel was wonderful.It's truly heartening to hear that our bartenders went above and beyond to make the reception special. We are proud of our team's dedication to creating memorable experiences for our guests, and it's gratifying to know that they made your celebration exceptional.We're equally pleased that the morning breakfast experience left a positive impression, and we appreciate your kind words about our attentive staff. Knowing that you've already booked another trip with Embassy Suites for your next vacation is the greatest compliment we could receive.We can't wait to welcome you and your husband back for another fantastic stay.Warm regards,Devin OkunoFront Office Manager

Dear Scott,Thank you for taking the time to share your positive experience with our bartender. We're delighted to hear that you had a great time and that Mel made a positive impression on you. We will make sure to pass along your compliments to him as recognition like yours is truly rewarding for our team.We appreciate your patronage and look forward to serving you again in the future. Cheers to more enjoyable moments at our establishment!Warm regards,Devin OkunoFront Office Manager

Dear Mandeep,Thank you for taking the time to share your thoughts with us. We're pleased to hear that you find our location convenient for accessing restaurants. Your feedback about the noise from the air conditioner and other appliances at times is important to us, and we apologize for any disruption this may have caused during your stay.We will certainly look into addressing the noise issue to enhance our guests' comfort. Your input helps us make necessary improvements, and we appreciate your understanding. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Sincerely,Devin OkunoFront Office Manager

Dear Luiz,Thank you so much for choosing our hotel for such a special occasion, and congratulations to your niece on her wedding! We're thrilled to hear that our hotel served as the perfect accommodation for your family during this joyous event.It's wonderful that you found the Atrium to be an excellent meeting place, and that our spacious rooms made it easy for everyone to get ready for the wedding. We're also delighted that the proximity to the shopping mall across the street added convenience to your stay.We appreciate your kind words and hope to have the pleasure of hosting you and your family again for future celebrations.Warm regards,Devin OkunoFront Office Manager

Dear Carli,Thank you so much for your perfect 10 out of 10 rating! We are thrilled to hear that you had such an excellent experience during your time with us.Our team is dedicated to providing outstanding service and ensuring our guests have a memorable stay. If there's anything specific that made your experience exceptional or any aspects you would like to highlight, we would love to know more.Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your positive thoughts. We look forward to the pleasure of hosting you again for another fantastic stay in the future.Warm regards,Devin OkunoFront Office Manager