Last time we had a really bad experience. We had room that included bar for two days in our price and voucher for that. However the next day we had no service for our room, it was never cleaned and bar was not re stocked. when we asked the cleaning lady to do that she refused. Later on evening I asked the front desk and they brought us few waters upstairs but did not restock the coke and juices. When we were checking out and I mentioned the incident, the front desk lady said that apparently we have put a no disturb sign and this is why it was not done. however that was not true, we have not done that and in fact, when we wanted to use do not disturb sign while showering , we noticed it was not usable as it was damaged and it would not hang in the door. So the cleaning lady lied to front desk. Later front desk said "its word against word" and they "they believe the cleaning lady and not us" This is very dissapoitning as we paid for room with the bar included and they obviously stole from us and never recompensed this and lied on top of that and blamed us instead their poor service. I want to point out that there are very good hotels in Bratislava where incidents like these won't happen , we stayed here because others were full. Try Wilson Hotel, Loft Hotel or Sheraton by Eurovea. Those are high wealthy awsome service hotels where the client is valued. We are very disappointed and will file a complaint further.