Lobby sitting area

Reviews of Howard Johnson by Wyndham Branson Theatre District

2 out of 5
Howard Johnson by Wyndham Branson Theatre District
3295 Shepherd of the Hills Expressway, Branson, MO

Reviews

7.2

Good

Rating 10 - Excellent. 223 out of 709 reviews" "
Rating 8 - Good. 186 out of 709 reviews" "
Rating 6 - Okay. 120 out of 709 reviews" "
Rating 4 - Poor. 94 out of 709 reviews" "
Rating 2 - Terrible. 86 out of 709 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff.
Stayed 1 night in Mar 2024

6/10 Okay

Margarito

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We arrived at this property on the back entrance of the property. You see exposed old mattresses as you come in. That’s not a good sign of the first impression you would expect from a business bearing the name of a good hotel company like Howard Johnson. 😰
Stayed 2 nights in Mar 2024

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Vicki, St. Louis

Disliked: Cleanliness, staff & service, property conditions & facilities
Location was good, however they are very short staff. So very slow getting checked in and having to wait on rooms still being cleaned
Stayed 1 night in Mar 2024

4/10 Poor

Andrew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall, our stay was disappointing. 1. Cleanliness: - The room was not up to par in terms of cleanliness. - Mystery dirt was found on the bathroom walls and door. - The bathroom floor was peeling up significantly. - Trash from a previous guest was left under the edge of the bed. 2. Comfort: - The bed was not comfortable. - The bathroom was uncomfortably small. 3. Property Condition: - The property appeared rundown. - Although the indoor pool had been renovated, the surrounding area seemed neglected, giving the impression of being untouched for years. The staff, however, couldn’t have been nicer! They did seem short staffed though, which meant we couldn’t get anything like towels brought to our room if it was too late. Overall, I wouldn’t recommend it for the price.
Stayed 1 night in Mar 2024

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wall to Wall carpeting, coffee in room, great breakfast.
Stayed 1 night in Mar 2024

4/10 Poor

Michelle

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was not very many people staying. Had place all to our selves.
Stayed 1 night in Mar 2024

4/10 Poor

Katrina

Disliked: Staff & service, amenities, property conditions & facilities
Not expected to have no amenities at all. Toilet wasn’t working, no microwave, and no pool when they stated they did. Breakfast was just waffles that tasted sour.
Stayed 2 nights in Mar 2024

2/10 Terrible

Johnathan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing at all.
Stayed 1 night in Mar 2024

4/10 Poor

Jackie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

6/10 Okay

Joe

Travelled with family
Liked: Staff & service
Decent property excellent for the price
Stayed 1 night in Feb 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kim was very Happy and a lovely lady for the manager. She helped with what u needed
Stayed 1 night in Feb 2024

6/10 Okay

Shannon

Disliked: Property conditions & facilities
There is 2 pools both empty!! There is no hot breakfast just bagels and cereal! The staff was kind the room was decent pictures are deceitful!
Stayed 2 nights in Feb 2024

10/10 Excellent

Myra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. It was very easy to find parking, because the hotel seemed mostly understaffed for the off-season. I was mildly unhappy because i had to walk quite a ways to my room from where i parked, even though the hotel was largely empty. The hotel was clean and well-kept. Thats mostly whats important!
Stayed 1 night in Feb 2024

2/10 Terrible

Kelsey

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Elizabeth, Springfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always room for improvement especially with to properties combined, would look better unified. Over great service and a return customer.
Stayed 1 night in Dec 2023

6/10 Okay

julie m

Disliked: Staff & service
Convenient to attractions.
Stayed 2 nights in Jan 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great! Comfortable beds, definitely a gem… we will return!
Stayed 2 nights in Jan 2024

8/10 Good

Nicolette

Travelled with family
Disliked: Cleanliness, property conditions & facilities
On the surface, the room looked clean. There was dirt around the furniture, walls, and bed. Leftover dirty cups on the bottom shelf of the nightstand. We did a quick clean ourselves, considering the price of the room, it didn’t surprise me. I would chalk the uncleanness of the room up to an individual rather than reflection on management. The front desk staff were nice, the pool was great for the kids, and the continental breakfast was good. The front desk staff
Stayed 2 nights in Dec 2023

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
The breakfast was good
Stayed 1 night in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Christmas get away Branson 2023
I have stayed before and it was great. This time stuck in a different building room smelt funny almost sure there has been pets I am allergic to dogs and I was so flared up and congested. The mattresses on the bed seem very old and extremely uncomfortable. The blow dryer was busted the curtain rod for the shower was loose. Had a hard time opening our room door E115 don’t recommend had to slam it to shut I’m sure the neighbors didn’t appreciate it. You could feel the cold air coming in so when the neighbor was smoking outside you smelt it all. Pool said it was heated but did not feel it. Staff is pleasant breakfast good. Room was just horrible.
Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately we didn’t have a pleasant experience this time. When we got there we had to wait for them to get back to the office to check us in.. which was ok.. it only took them about 5 mins to get there.. but then when we got to our room the bathroom hadn’t been cleaned.. had it not been for the fact that my kids were sleepy and it was 8 o’clock I would have demanded to be moved.. instead I just cleaned the mess.. there was poop on the toilet… hair and used soap bars in the bathroom and used shampoo bags on the floor and the air conditioner/heater would not stay on. It really was an unpleasant time. Very sad because we’ve always liked this motel… however we won’t be back.
Stayed 1 night in Dec 2023

4/10 Poor

Charles

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we were told we'd be staying next door at a different property. When i questioned them i was told Expedia doesn't clarify there are two properties, even though all the pictures are actually only one property. They explained Southern Oaks is premium room's and the "next door" property isn't. Because we wanted in ondoor pool we had picked Southern Oaks just for that reason they agreed to upgrade our room for free. The upgraded room is filthy and smells horrible. Towels and sheets stained,toothpaste in the sink,alarm clock is broken. The "heated " indoor pool was cold and unusable.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 3 nights in Dec 2023

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
This is the review I left. We did end up leaving and stayed somewhere else for the remainder of our trip. We are currently staying at your Branson location. I didn't read reviews until we arrived and let's just say they aren't good but I didn't think much about it until I went to the bathroom and a roach was crawling by the tub. I have extreme paranoia when it comes to bugs and the fear of taking them home with me haunts me. I started looking around at things. The floor is disgusting. There we a couple dead roaches under the TV stand. Under our bed was filthy!! I have pictures and a video to prove it. I guess the housekeeper doesn't know it isn't blocked off like the other one. There are wrappers, crumbs, dust, and sticky everywhere. Our top cover is either dirty or stained up. I tried to call the front desk after we arrived and no one answered. It is advertised that there is 24hr customer service. We cannot find a wifi password anywhere. I usually don't complain about things but I am awake and my anxiety has me freaked out a little so for the sake of future guests, I wanted to let you know so you can correct it asap!! I am trying to make a decision at the moment whether to pack up and go somewhere else or just pray hard that we don't see anything else 😞
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
It was a ok stay they didn’t clean our room and bring us new towels.
Stayed 2 nights in Dec 2023

6/10 Okay

Donna

Travelled with group
Disliked: Cleanliness
I didn't like the of the bath tub while showering the tub filled up with water and left rings around the tub. I have respect for the Check in call and keys being left in overnight box for late arrivals.
Stayed 3 nights in Dec 2023

2/10 Terrible

Rob

Travelled with partner
Disliked: Staff & service, amenities
Ist red flag is they couldnt find reservation, had to bring it all up on phone and show them. Room very old, bed was SUPER uncomfortable, springs poking everywhere. The toilet ran every 15 min all night but the kicker is we had a person try and get into our room with a key twice! Went to front desk and they said yeah sorry about that it was the cleaning lady, we have that your room wasnt reserved and needed to be cleaned....uh noone is gonna be cleaning a room and running a vacuum at almost 10 pm! Would never recommend to stay here.
Stayed 1 night in Dec 2023

6/10 Okay

James

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The first room we couldn’t get in due to bad card keys or door lock issues. The second room was just fine. Large room with king bed. The stair cases just haven’t been cleaned in quite some time and the 2 exterior doors don’t fully seal. The front desk also gave us the wrong 4 digit code to come into the side door. They told us to use. It was a little chaotic checking in but we got through it.
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpet smells otherwise wonderful
Stayed 1 night in Dec 2023

4/10 Poor

shelby

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
Broken doors mold and nasty carpet very unclean and bed was horrible do not recommend
Stayed 1 night in Dec 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
clean but in need of an update
The hotel was ok, but kinda rundown. It was very clean, the rooms are big and roomy, but it is in serious need of an update. The pool was nice, but crowded. It is located down on the old strip and is an old hotel. the pictures look better than the real thing, and the veranda was an excellent addition.
Stayed 1 night in Nov 2023

2/10 Terrible

Uriel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

4/10 Poor

Ethan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Logan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was laid back. The room was alright that we stayed in. Would of been nice though if the pool stayed open a little later then 9:00(10:00) preferably just due to the amount of stuff do do in Branson and then by the time you get back to the hotel the pool is closed for the night. Prices were reasonable. Staff was friendly.
Stayed 2 nights in Nov 2023

6/10 Okay

Jessica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
People would come in and out if the building all night and they would not quietly close the doors so every time they came in or out the doors would slam so loud and wake you up. The carpets were not cleaned at all. They may very fast vacuum them but not very good and they definitely never carpet clean them. I could not even walk around barefoot because my feet would get all sticky from how dirty the floors were. The shower head in the shower barely worked and water would spray everyone which made it very hard to take a shower.
Stayed 2 nights in Nov 2023

10/10 Excellent

Laura

Stayed 2 nights in Nov 2023

4/10 Poor

Chris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
the main ac/heater unit in our room went out in the middle of the night.. room upstairs people ran across the floors all night very loud.
Stayed 1 night in Nov 2023

2/10 Terrible

Christy

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Overbooked the rooms. Did not have a room ready for our stay after arriving for a late check in (after 10pm)
Stayed 1 night in Nov 2023

6/10 Okay

Leslie

Liked: Cleanliness
Rooms need updating, repairs. Bed frame was sticking out & hit my shin several times.
Stayed 2 nights in Nov 2023

10/10 Excellent

patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and it was a great time!
Stayed 1 night in Nov 2023

8/10 Good

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
It was a little noisy. Food was good
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was helpfull and any issue's were tended to quickly and to the best of their ability. One of things when I choose a place is quality of breakfast and i have stayed here several times.
Stayed 1 night in Nov 2023

6/10 Okay

Billy

Travelled with partner
The bed was fine and the pillows too. There was a big spot on the ceiling where the popcorn was missing. The stool over flowed. The tv was small and no premium channels.
Stayed 4 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Ok Room smelled highly of smoke
Stayed 3 nights in Nov 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was clean, pool was great, and breakfast was good!!
Stayed 2 nights in Nov 2023