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Reviews of Quality Inn

2.5 out of 5
Quality Inn
1105 N Splitrock Blvd, Brandon, SD

Reviews

7.8

Good

Rating 10 - Excellent. 103 out of 294 reviews" "
Rating 8 - Good. 92 out of 294 reviews" "
Rating 6 - Okay. 62 out of 294 reviews" "
Rating 4 - Poor. 23 out of 294 reviews" "
Rating 2 - Terrible. 14 out of 294 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Richard or Eileen

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Katy on 7 May 2024
Good morning,Thank you for taking the time to complete review regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. Should you need additional support, please do not hesitate to reach out to us directly. We hope for an opportunity to properly host you in the future. Sincerely,General ManagerQuality Inn Brandon

10/10 Excellent

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Katy on 7 May 2024
Thank you for your rating.

6/10 Okay

Carl

Travelled with family
poor maid service
Stayed 3 nights in Mar 2024

10/10 Excellent

adam

Stayed 1 night in Feb 2024
Response from Katy on 7 May 2024
Thank you for your rating.

2/10 Terrible

LUKE

Disliked: Cleanliness, staff & service, property conditions & facilities
This was an error and they would not refund me
Stayed 1 night in Feb 2024

10/10 Excellent

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub in the room was appreciated.
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting relatives
Our stay started with a very friendly front desk. We had a pet (only $15) so she changed our room to a ground floor level, now that is pet friendly. The room was well kept and impressive when we walked in. Bed was very comfortable, shower was good. Breakfast was good. A lady was there keeping things clean and full of scrambled eggs & sausage. These scrambled eggs were very good, not runny like some places. Check out was flawless since I had prepaid.
Stayed 1 night in Feb 2024

8/10 Good

Lori, marcus

Stayed 1 night in Feb 2024

10/10 Excellent

Fallon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Inocente

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well is winter parking lot needs more cleaning
Stayed 1 night in Jan 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Barking dogs at 7am in the morning. Try to place families with no pets in the opposite side of the hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024

10/10 Excellent

Shari

Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great and it was a good stay on and overnight trip.
Stayed 1 night in Jan 2024

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Erin

Stayed 1 night in Nov 2023
Response from Katy on 19 Dec 2023
Thank You

2/10 Terrible

Jeff

Disliked: Cleanliness, amenities, property conditions & facilities
Not too much! I had to go to the front desk and ask what is your policy on cleaning rooms? The guy said yes clean towels and bed sheets. I was there 3 days and 4 nights and it was loud at 1:30am with the person next door with his TV on loud enough that I could make out every word they said. Every time I walk down the hall you would hear dogs barking.
Stayed 4 nights in Nov 2023
Response from Katy on 1 Dec 2023
Dear Jeff, Thank you for taking the time to complete a survey regarding your recent stay at Quality Inn. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 Good

Leah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough cable channels to watch.
Stayed 1 night in Nov 2023
Response from Katy on 1 Dec 2023
Dear Leah,Thank you so much for your feedback. I am sorry to hear you were unsatisfied with the tv channel selection. We appreciate your feedback to make improvements in the future.

10/10 Excellent

Karen

Travelled with family
Liked: Amenities, property conditions & facilities
Fast, efficient chack-in. Very quiet
Stayed 1 night in Nov 2023
Response from Katy on 1 Dec 2023
Dear Karen,Thank you so much for your feedback. We hope to see you again in the future.

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best pillows ever!
Stayed 1 night in Nov 2023
Response from Katy on 11 Nov 2023
Dear Roxanne,Thank you so much for your feedback about your recent stay. We value your opinion very much. I have to agree we have the best pillows. Have a great day.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Katy on 11 Nov 2023
Dear Gary,Thank you for your rating about your recent stay.Have a good weekend.

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Katy on 11 Nov 2023
Dear Allen,Thank you for your rating. We appreciate you letting us know how you enjoyed our hotel.Have a good day.

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was fine for a quick stop over...
Stayed 1 night in Sep 2023
Response from Katy on 23 Sept 2023
Thank you for the feedback about your recent stay. Hope to see you again.

6/10 Okay

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Katy on 23 Sept 2023
Thank you for the feedback about your recent stay. Hope to see you again.

10/10 Excellent

Charles

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Facility is a bit out dated but is clean. Located right off the freeway so very convenient.
Stayed 1 night in Sep 2023
Response from Katy on 23 Sept 2023
Thank you for the feedback about your recent stay. Hope to see you again.

10/10 Excellent

Pam

Travelled with family
Liked: Staff & service
Allergies
Some thing in the room triggered my husbands allergies. Not sure if pets were here last or what was used to clean triggered it. Had to find allergy meds and have window open all the time.
Stayed 1 night in Sep 2023
Response from Katy on 23 Sept 2023
Thank you for the feedback about your recent stay. I am so sorry to hear of the trouble your husband had with an allergy attack. Hope to see you again.

10/10 Excellent

Deb

Stayed 1 night in Aug 2023
Response from Katy on 12 Sept 2023
Thank you for feedback.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Katy on 12 Sept 2023
Thank you for feedback.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Katy on 12 Sept 2023
Thank you for feedback.

8/10 Good

Glenn Dale

The breakfasts were excellent. Staff was excellent and very responsive to mall requests. The room was getting tired --wall paper repaired with staples. Window fogged up.
Stayed 4 nights in Aug 2023
Response from Katy on 12 Sept 2023
Thank you for feedback.

10/10 Excellent

Walter

Stayed 3 nights in Jul 2023
Response from Katy on 12 Sept 2023
Thank you for feedback.

10/10 Excellent

Rose Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Things were good.
Stayed 1 night in Jun 2023
Response from Katy on 2 Jul 2023
Dear Rose Mary, Thank you for taking the time to leave us feedback about your stay. Have a great holiday weekend.Quality Inn Brandon

10/10 Excellent

Ananda

Stayed 1 night in Jun 2023
Response from Katy on 25 Jun 2023
Dear Ananda, Thank you for taking the time to give us feedback regarding your recent stay at Quality Inn. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, ManagementQuality Inn Brandon

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Katy on 25 Jun 2023
Dear John, Thank you for taking the time to give us feedback regarding your recent stay at Quality Inn. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, ManagementQuality Inn Brandon

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Katy on 25 Jun 2023
Dear Casey, Thank you for taking the time to give us feedback regarding your recent stay at Quality Inn. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, ManagementQuality Inn Brandon

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was down for maintenance and that's the reason I chose this hotel. I'm pretty irritated that it isn't available for me to use
Stayed 1 night in Jun 2023
Response from Katy on 25 Jun 2023
Dear Dawn, Thank you for taking the time to complete a review regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, ManagementQuality Inn Brandon

6/10 Okay

Philip

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Almost good
Building was old and need of upgrades. Only got one towel apiece. Breakfast was good
Stayed 3 nights in May 2023
Response from Katy on 25 Jun 2023
Dear Philip, Thank you for taking the time to complete a review regarding your recent stay at Quality Inn. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, ManagementQuality Inn Brandon

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Katy on 25 Jun 2023
Dear James, Thank you for taking the time to give us feedback regarding your recent stay at Quality Inn. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, ManagementQuality Inn Brandon

10/10 Excellent

Adrian

Stayed 2 nights in May 2023
Response from Katy on 25 Jun 2023
Dear Adrian, Thank you for taking the time to give us feedback regarding your recent stay at Quality Inn. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, ManagementQuality Inn Brandon

10/10 Excellent

Brenda

Stayed 1 night in May 2023
Response from Katy on 25 Jun 2023
Dear Brenda, Thank you for taking the time to give us feedback regarding your recent stay at Quality Inn. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely, ManagementQuality Inn Brandon

6/10 Okay

Lorraine, Kelowna

Travelled with partner
Liked: Staff & service
Disliked: Amenities
What were most didn’t appreciate was on the Expedia site. It said they had a hot tub and when we checked the hotels site to make sure it also said they had a hot tub when we got there. The hot tub was down for maintenance and I think that this is the type of thing that should be on their site, we should not have to call the hotel to check and see if a hot tub is in service. I do believe there should’ve been a discount because that was the one main reason why we picked the quality inn after driving for five days.
Stayed 1 night in Mar 2023

10/10 Excellent

Alicia

Travelled with family
Quiet, good breakfast, a bit dated.
Stayed 1 night in Jan 2023

10/10 Excellent

Axl

6/10 Okay

Kerry

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful sunrise room
Stayed 2 nights in Oct 2022

6/10 Okay

juliet

Liked: Staff & service
Disliked: Room comfort
Could be better
The hotel was okay. Just okay. The room was ridiculously hot when I arrived. The two-story hotel has no elevator. The external doors were never locked even though there were key swipes on the doors. The back entrance had multiple level changes (not steps, just an uneven threshold) but no signs or varied colors on the surfaces. Overall, this location could use a safety review.
Stayed 1 night in Oct 2022
Response from AGM on 31 Oct 2022
Hello Juliet,Thank you so much for your feedback. I appreciate you taking your time to let us know a guest's perspective on where we can make improvements. We are currently under new ownership and management and are in the process of developing a property improvement plan including the areas of your concern.Our team hopes you will consider staying with us again in the future and will give us the opportunity to provide you with an excellent Quality experience. Kind Regards,Assistant General Manager

6/10 Okay

Diann

Travelled with family
Liked: Staff & service
close to friends.
Stayed 1 night in Oct 2022

8/10 Good

Linda

Stayed 1 night in Sep 2022

6/10 Okay

Gloria

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This is an old, worn out property. It was at one time a Holiday Inn. Holiday Inn built a new hotel very close to this one. Room is actually too small for two queen beds….one was a few inches from the wall and heater/AC. Bathroom was very small with large cracks in the floor and wall. Towels were threadbare. Walls are paper thin. Cost was way way way too high but we had no choice as we were in the area for a funeral. I asked for a room on first floor and the request was not honored at check in (about 25 steep stairs and no elevator). The good things: Check in was smooth, breakfast was good, there is a good restaurant next door (Trailgators), and it’s just off I-90. I wouldn’t stay there again if I had a choice.
Stayed 1 night in Aug 2022