The hotel was overbooked on Friday night and we were not able to get a room on the second floor. (My wife uses a walker, so getting her upstairs and downstairs was a significant effort.) The room we did get was not great - toilet didn't flush right, amenities were missing, the refrigerator didn't have a freezer, the air conditioner was loud, and everything (food, front desk) were far away. We were able to change to a different room Saturday night, and that room was great - our own door to the parking lot (and a parking space right there), fridge had a freezer, appliances were quiet, and overall it was great.