I'll start by mirroring what many others have said - the staff here are all very pleasant and helpful. However, the hotel itself is looking very run down and focuses more on events than hotel guests.
Where to start? Maybe breakfast. Don't pay to add it at the time of booking - we were charged £21 a night, but it's only £10 when paid on the day, £7 for the continental. If you are veggie or vegan it's barely worth it, although we didn't find out until the last day they do offer vegan sausages. In general though it's a very poor buffet. Limited range, no fruit salad, basic quality. Could do much better.
The room itself wasn't great either - the bed was very uncomfortable, and as it was just two singles pushed together was also too short for anyone tall. The bathroom is badly laid out - the door opens the wrong way for starters, making it awkward to even get in past the toilet. We had a problem with the shower not draining - we raised this every day but even by the last night of 4 it was only improved slightly, not fixed.
Noise and heat are big issues. Even though it wasn't hot when we were there, you needed the window fully open to stay cool, and as we were facing the events suite it was very noisy so hard to sleep.
When an event is on you'll struggle to get parked, and if it's a wedding you'll be kept awake until the small hours.
They advertise the vineyard but it's in very poor condition - I'd not want wedding photos taking there for example!
So much potential as well...