The hotel staff were very kind and were there if you needed anything. However, the hotel definitely needs an upgrade when it comes to minor things. We had a pet friendly room (maybe this is why things were left undone?) and we noted that the drawers to the dresser wouldn't stay closed, the refrigerator was not cold, there were holes in the bathroom wall where the curtain rod use to hang, the carpet definitely needed replaced with missing patches. My youngest also pointed out that the photos about the headboard weren't at the same height. Obviously, that was not a deal breaker but for esthetics of the hotel, it may be noted to need work. The location of the hotel was not terrible but not within close walking distance to any restaurants.