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Reviews of Quality Inn

2.5 out of 5
Quality Inn
4646 Scottsville Rd, Bowling Green, KY

Reviews

7.0

Good

Rating 10 - Excellent. 99 out of 466 reviews" "
Rating 8 - Good. 152 out of 466 reviews" "
Rating 6 - Okay. 108 out of 466 reviews" "
Rating 4 - Poor. 53 out of 466 reviews" "
Rating 2 - Terrible. 54 out of 466 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Nicole

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The gentleman working the front desk was very kind at check in but everything went downhill from there, however the hotel and the parking lot were disgusting, as well as the outside parking lot partying that went in till 4am when I had to call the front desk three times before they were removed. 6 Mexicans and two girls drinking out side dancing to loud music outside the rooms. We also documented that our room was not cleaned as we found a used gatorade bottle in between the nightstand and pillows along with cigarettes and a lighter. I have videos and pictures but no one at the desk wanted to listen to my concerns Wouldn’t return if my life depended on it.
Stayed 1 night in Apr 2024
Response from Danny on 1 May 2024
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations.

2/10 Terrible

Anitra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Danny on 23 Apr 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

10/10 Excellent

Earnest

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very very clean
Stayed 1 night in Apr 2024
Response from Danny on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

4/10 Poor

William

Travelled with family
Disliked: Cleanliness
Room was very dirty. Used disgusting toothpaste was not cleaned off counter by sink. Bathroom had not been cleaned. My wife had to clean the commode before she could use it. Floor and tub was dirty. Coffeemaker was full of dirty grounds and couldn’t be used. Very disappointed. Will not use a Quality Inn ever again. Nor will other family members. I don’t think anyone is checking behind whoever is supposed to be cleaning the room. Both worker and Management complete failures. Again, very disappointed.
Stayed 1 night in Apr 2024
Response from Danny on 6 Apr 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit

8/10 Good

Frank, Punta Gorda

Stayed 3 nights in Mar 2024
Response from Danny on 23 Apr 2024
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

2/10 Terrible

joel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Dann on 27 Mar 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

6/10 Okay

William

Business traveller, Travelled with partner
Liked: Property conditions & facilities
It was okay , Everything was in walking distance like gas station , restaurants,etc. But some of the staff were a little rude ,Other than that I’ll give them a 3⭐️ over all rating
Stayed 1 night in Mar 2024
Response from Danny on 18 Mar 2024
Thank you for your business and we look forward to having you back in the future.

10/10 Excellent

Reagan

Stayed 1 night in Feb 2024
Response from Danny on 23 Mar 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Sadie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Check in was fine. Location was a little odd but not inconvenient. Hotel room had an unpleasant smell and the bathroom also smelled of urine. Found multiple hairs in our washcloths. Sink was clogged and took a very long time to drain.
Stayed 1 night in Feb 2024
Response from Danny on 9 Feb 2024
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

2/10 Terrible

Christina

Stayed 2 nights in Feb 2024
Response from Danny on 7 Feb 2024
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

6/10 Okay

Robert

Stayed 1 night in Jan 2024
Response from Danny on 30 Jan 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

2/10 Terrible

Sue

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I have never been in such a rundown dirty room.
Stayed 1 night in Jan 2024
Response from Danny on 11 Jan 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

6/10 Okay

Elana

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Danny on 7 Feb 2024
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

8/10 Good

Erica

Stayed 1 night in Dec 2023
Response from Danny on 31 Dec 2023
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

4/10 Poor

Keith

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Kept my deposit
Stayed 1 night in Dec 2023
Response from Danny on 26 Dec 2023
Our records show the deposit was refunded to your credit card at 11am on Christmas morning.Please call to have us send you a receipt if you have any questions.

10/10 Excellent

Kevin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Nov 2023
Response from Danny on 5 Dec 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Danny on 28 Nov 2023
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Only stay as last resort
Tim at front desk was kind. Room was filthy to me. Bathroom was disgusting. Mold, hair dead bugs in tub and floor. Walls were nasty. Look like something was opened and sprayed on the walls and never cleaned off. Old Mattresses stacked in pool area. Dawned on me probably due to bed bugs. I had booked for 2 nights and only stayed 1. Didn’t sleep well due to being concerned about bugs. Place needs to be cleaned and updated.
Stayed 2 nights in Nov 2023
Response from Danny on 28 Nov 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. BTW. The mattresses were being stacked in the pool area because the pool is closed and we needed a place to stack the old mattresses while we replaced them with the new ones. Not because of bed bugs.

4/10 Poor

Andre

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in took 30 minutes at midnight and I was the only one there. Inexperienced staff. Face timing someone else for instructions
Stayed 1 night in Nov 2023
Response from Danny on 13 Nov 2023
Thank your for your candid feedback. I am sorry to hear that you weren't satisfied with thecompetence of our front desk team. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

6/10 Okay

amy

Stayed 1 night in Nov 2023
Response from Danny on 5 Dec 2023
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

4/10 Poor

Theresa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Danny on 13 Nov 2023
Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 1 night in Nov 2023
Response from Danny on 11 Nov 2023
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

6/10 Okay

Heather

Stayed 1 night in Oct 2023
Response from Danny on 6 Nov 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
almost like home
When your on the road A clean comforting room is essential This quality inn provided that for me
Stayed 17 nights in Oct 2023
Response from Danny on 4 Nov 2023
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled of heavy cigarette smoke. Beds are broke down.
Stayed 1 night in Oct 2023
Response from Danny on 3 Nov 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

6/10 Okay

Jessica

Stayed 1 night in Oct 2023
Response from Danny on 18 Nov 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Ronald

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Danny on 28 Oct 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Danny on 19 Oct 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Kimberly Kaye

Stayed 1 night in Oct 2023
Response from Danny on 10 Oct 2023
Thank you for your positive comments. I am so glad to hear that you enjoyedyour stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

david

Stayed 1 night in Sep 2023
Response from Danny on 19 Oct 2023
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

6/10 Okay

Doug

Travelled with group
It was okay. We spent 2 nights. Breakfast nothing great. But I’ve had worse at nicer hotels. We just had confusion at check in because we booked 3 rooms and had to split when we got there. Beds were comfy.
Stayed 2 nights in Sep 2023
Response from Danny on 18 Sept 2023
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Lookingforward to welcoming you back soon.

4/10 Poor

Nelda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best!!
There was feces on the blanket. There was also shaving cream all over the curtains that had hair in it. And half empty bottles of shampoo and conditioner and the towels we’re really dirty.
Stayed 1 night in Sep 2023
Response from Danny on 18 Sept 2023
Thank you for taking the time to write such a detailed review. All your comments areessential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Away
My wife and I stayed there and it was not good. The smell of mildew hit us as soon as we walked in the room. There was cracks in the ceiling that were discolored. Stains all over the walls. Used soap in the shower with body hairs on them. The room was just not okay. There were no other hotels in the area with any availability, so we were kind of stuck.
Stayed 1 night in Sep 2023
Response from Danny on 14 Sept 2023
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

4/10 Poor

Charles

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled terrible, the fan in the bathroom didn’t work, the toilet or the bathtub leaked and has been for a while because the floors were messed up by it. The air conditioning worked though so that was the best part about it I guess. The beds were made but in checking for bedbugs I found that the mattress was dirty and the sheets were stained. I will not be back again.
Stayed 3 nights in Sep 2023
Response from Danny on 11 Sept 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff.

10/10 Excellent

Lewis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay when in Bowling Green area!! Beds and linens were very nice.
Stayed 3 nights in Sep 2023
Response from Danny on 3 Nov 2023
Thank you for taking the time to review your stay with us. I am very pleased tohear that our staff made your stay pleasant. Looking forward to seeing you again soon.

2/10 Terrible

Kathleen

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
The area was dumpy. There were vacant motel spaces with run down appearance. My room had an odor. After settling in I opened the microwave to find a complete mess. Beans piled and caked on the microwave dish. It was disgusting. I left the hotel and found another nearby which was clean snd well maintained. My booking was the “UnQuality Inn”. Only one staff on duty and he was very understanding but could do nothing but offer another room. No thanks.
Stayed 1 night in Aug 2023
Response from Danny on 17 Aug 2023
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. Please note that this information has been passed on to our concerned staff.

6/10 Okay

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Danny on 25 Jul 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Howard

Travelled with family, Travelled with family and small children
There was a smell of maybe mold or mildew
Stayed 1 night in Jun 2023
Response from Danny on 28 Jun 2023
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

4/10 Poor

Jason

Stayed 1 night in Jun 2023
Response from Danny on 25 Jul 2023
I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

8/10 Good

Damon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Was good stay
Stayed 1 night in May 2023
Response from Danny on 30 May 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

4/10 Poor

Brittany

Disliked: Cleanliness
The room had an odor, our towels had holes in them, the bathtub was not clean at all and on top of all that, the door didn’t shut all the way very good. We will not stay there ever again
Stayed 2 nights in May 2023
Response from Danny on 28 May 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

8/10 Good

Martin

Stayed 1 night in May 2023
Response from Danny on 28 May 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 Okay

Billy

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
It was clean but small. The room was small the bathroom was a good size. The road noise was terrible and the traffic was really bad. It was hard getting around during the week. Would not stay there again. Breakfast was okay but not great.
Stayed 2 nights in May 2023
Response from Danny on 27 May 2023
Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel wasnot up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Danny on 13 May 2023
I appreciate your positive feedback about our hotel. We do take pride in cateringto our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.

6/10 Okay

Audrey

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Upgrades needed
The room needs major upgrading. The towel was thread bare. One of the wash cloths had a brown stain (from who knows what). My room had a lot of road noise so ask for one further away. Lots of places to eat and get gas near by.
Stayed 1 night in Apr 2023
Response from Danny on 2 May 2023
We appreciate you taking the time to provide us with such detailed feedback about yourstay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

2/10 Terrible

Justin

Stayed 1 night in Apr 2023
Response from Danny on 13 May 2023
I hope this notes finds well. We have sent your feedback to the personnel concerned. Iapologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

6/10 Okay

Richard

Stayed 1 night in Apr 2023
Response from Danny on 13 May 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Nicole

Stayed 1 night in Apr 2023
Response from Danny on 15 Apr 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Guillermo

Stayed 1 night in Apr 2023
Response from Danny on 11 Apr 2023
Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Amanda

Stayed 1 night in Apr 2023
Response from Danny on 9 Apr 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us. We hope to see you again soon.