Beach nearby, white sand, sun-loungers, beach umbrellas
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Reviews of The Clara Hotel

3 out of 5
The Clara Hotel
78 Angel Dimitrov Street, Sarafovo, Burgas

Reviews

6.2
Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 6 out of 18 reviews" "
Rating 6 - Okay. 5 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 4 out of 18 reviews" "

6.8/10

Cleanliness

6.2/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service
rubish dinner and breakfast
This hotel is really bad the dinner was terrible and in the morning our breakfast was as bad .I will never stay at this hotel again.

4/10 Poor

David, England

Close to the airport
Check-in from a late flight (01.00) efficient. Large, basically furnished room but, disappointingly, no drinking water (or anything else) provided and no tea or coffee making facilities. Breakfast dismal --- poor selection of cold meats, cheese, & salad vegetables and no hot water for making tea (awful lukewarm drinks available from machine), and no attendant staff. Check-out efficient.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THE HOTEL IS NICE,NEAR THE SEA,THE PERSONAL ARE NICE TOO.THE ONLY ONE THING I DID NOT LIKE IS THE ROOM IS COLD,THE AIR CONDITIONING WASN'T HEATING

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marina, moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the best of my vacation
I really liked the rest in Burgas. The hotel is only 4 bus stops from the airport (route 15) or can be reached on foot. The planes above the hotel doesn't fly. 't move in the direction Gorda is the great and an excellent shopping centre Bourgas Plaza, where you can buy food and good shopping things. The hotel is cozy. staff is very kind and polite. the best thing in the hotel is its ideal location. quite near the sea - going for 10 minutes. the hotel has a large and clean pool. Breakfast was continental and not liked me - I prefer to eat in the room because the room was spacious kitchen with a fridge and microwave. Towels and linen changed too, but not daily.

2/10 Terrible

Salla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
So.. I had to even ask for toilet paper at the reception because they did not even clean my room once per day, i paid 300euros for 6 nights and it was way too much.. Tv didn't work, there was alot of ants on the floor, i had no kitchen suplies, even though i had paid for all of these things to be there. They even said that i would be having nice bathroon and bathtub, but the reality was far from that.. Surroundings at the hotel were bad, thrash everywhere and there was 4-6 kittens inside the yard that made the yard really dirty.. Breakfast was poor, i went there 5 minutes after they opened it, and the juices and meat were already warm, one type of bread and one type of cereal.. I wish i would get my money back, but the locals told me at the bar: "no way!"
Stayed 6 nights in Aug 2019
Response from Clara Hotel on 9 Sept 2019
Dear Salla, Thank you for sharing with us your experience, we do our best to improve our services . Please accept our apologist for bad experience that you had.If you had informed us during your stay that you had a problem with your TV or something else , we would have taken immediate measures. Kind Regards, The Clara Apart-hotel & Residence Team

6/10 Okay

Line

Disliked: Staff & service
Ikke tilfredsstilende
Vi hadde 3 leiligheter hvorav en hvor aircondition ikke fungerte. Til tross for beskjed om dette flere ganger i løpet av oppholdet skjedde ingenting. For dårlig !!! Restauranten på hotellet anbefales ikke. Dårlig mat og tok alt for lang tid.
Stayed 10 nights in Jul 2019
Response from Clara on 6 Aug 2019
Dear Ikke, Thank you for sharing with us your experience!We do our best to improve our services everyday so we are pleased to hear your opinion. It will be pleasure for us to welcome you again as our guest! Kind Regards, The Clara Apart hotel & Residence Team

6/10 Okay

Jean Loup

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bon séjours en dehors des points faibles
Nous avons attendu la chambre pendant 1h30 alors qu’en nous étions arrivés à l’heure (15h). Il est indiqué qu’il y a une laverie, or la secrétaire nous a dis le contraire. La piscine était en maintenance durant tout le séjour. Il manquait de la vaisselle : nous étions 4 avec 3 couverts, mais aussi des chaises : 2 chaises pour 4. De plus, il y a une mauvaise évacuation de l´eau dans la douche en plus du manque de tapis de bain en plus de la porte la salle de bain qui ne ferme pas. Cependant, très bonne connexion wifi, bel hôtel très proche d’une belle plage.
Stayed 3 nights in Jul 2019
Response from Clara on 24 Jul 2019
Dear Jean Loup, Thank you for sharing with us your experience!We do our best to improve our services everyday so we are pleased to hear your opinion. It will be pleasure for us to welcome you again as our guest! Kind Regards, The Clara Apart hotel & Residence Team

6/10 Okay

Eliezer

מלון לא מוכן לקייץ לא כדאי להגיע עד לאחר ברורהמצב
מקום מרוחק מאד מהמרכז היה בתחילת הדרך ולא הודיעו על כך בריכה ללא מיים חדרים לא סודרו כל התקופה מגבות הגיעו רק ביום השני וגם אז לאחר בקשה מיוחדת שלנו
Stayed 3 nights in Jun 2019
Response from Clara Hotel on 15 Jun 2019
Dear Eliezer, Thank you for sharing with us your experience!We do our best to improve our services everyday so we are pleased to hear your opinion. It will be pleasure for us to welcome you again as our guest! Kind Regards, The Clara Apart hotel & Residence Team

8/10 Good

Esben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rolig overnatting.
Hotellet ligger nærme flyplassen i Bourgas. Et stille område. Jeg har bodd der et par ganger, også da det het Sarafovo Plaza Complex.

8/10 Good

Dirk, Utrecht

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Lovely hotel! The price to quality ratio is very good. I arrived really late, but the service of the staff, especially Mrs Van Lier, was more than I could have hoped for. I already booked again!

8/10 Good

Buos, Tekirdağ-Saray

Liked: Property conditions & facilities
Disliked: Cleanliness
BİR BURGAS MACERASI
Otelin konumu güzeldi ama : 1. Kahvaltı diye önümüze konulan şeyi köpek bile yemedi(!) 2. Yatak çarşafları lekeliydi 3. Resepsiyon çağırdığı taksi için bizden 25 leva ücret aldı. Aynı yolu dönüşte 14 levaya geldik. Aradaki 11 levayı kim cebe attı. Herhalde taksi çağırma komisyonu değildi. Otelin iyi olması önemli ama işletmenin de iyi olması gerekir.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
dogodne położenie
Hotel znajduję się ok. 20 min. drogi pieszo od lotniska, posiada zejście do plaży w odległości ok. 100 m. poza tym sympatyczna obsługa z którą bariera językowa nie stanowi problemu i dobre jedzenie a na terenie hotelu basen z leżakami cóż więcej potrzeba

6/10 Okay

Galya, Rotterdam, Nederland

Liked: Room comfort
Geweldig hotel voor het gezin
- rustig hotel - vrindelijke personeels - grote kamer en mooi uitzicht - schoon en mooie zwembad - 1 km loopafstand naar het strand

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ruhiges sauberes Hotel für normale Ansprüche
Für ein 3* Hotel war das Zimmer wirklich sehr gut. Es handelt sich um einen Appartment Complex wo Besitzer ihre Appartments vermieten oder selbst nutzen. Wir hatten Studio/Suite mit Frühstück gebucht. Großes Doppelbett, kleine Küchenzeile und schönes Bad mit Dusche u. extra Wanne. Frühstück war ok, aber nichts besonderes. Personal teilweise unmotiviert bis arogant. Hotel ist ruhig, sehr sauber und der Pool auch. Hotel liegt am Ende von Saravovo. Zum Strand und ersten Geschäften/Restaurant sind es ca 5 min Zum Flughafen mit Taxi 5 min, aber von Fluglärm im Hotel nich zu hören.

8/10 Good

per, københavn, DK

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
godt hotel til familie.
Utrolig flinkt og hjælpsomt personale, der forsøger at hjælpe en med alt. Men det kniber lidt for dem at tale og forstå engelsk. Hotellet er rent og flot. men der blev ikke rengjort på værelset, kun skiftet sengetøj en gang, den uge min familie var der.Dejlig store værelser. Der var ikke overfyldt med andre gæster på hotellet.

2/10 Terrible

Solo traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very misleading room description
"the private kitchenette offers a convenient way to prepare meals" - no kitchenware provided, completely empty shelves. After I complained, two drinking glasses were put there. The manager admitted that there is actually no kitchenware in any of the hotel rooms but promised to supply for me. This turned out to be a couple of plates, flatware and coffee cups, but nothing to make coffee or hot water with. "a separate sitting area, and a separate dining area" - the fold-out sofabed with table next to it could constitute the sitting area as long as you do not use it as a bed, but no dining area or chairs. A receptionist showed me a slightly larger room with twin beds where there was a small bench extending at a right angle from the kitchenette that could possibly be called a dining area - if there were chairs or bar stools, but there were none, and no kitchenware there as well. "Food/Beverage Credit" - asked twice, the receptionists had no idea what this meant. "The ensuite bathroom has a makeup/shaving mirror" - just a plain old mirror. "cable channels" - a handful of channels, most with low picture quality. "DVD player" - only a manual for one... The railing on the balcony had several days' worth of bird droppings on it when I arrived. A large balcony, but no chairs on it, nor any chairs in the room to move out there. I saw chairs only on two or three other balconies.

2/10 Terrible

Eduard, Wolfsburg, DE

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Plaza Complex Sarafovo
Vorsicht beim telefonieren aus dem Hotelzimmer !!!! Beim erten Telefonat wird ganz günstig berechnet danach wird einfach gesagt, daß das Programm die Tage davor nicht richtig funktioniert hat und dann wird es richtig teuer. In der Hotelbeschreibung steht W-Lan im Zimmer vorhanden in wirklichkeit gibt es den Empfang nur in der Loby. Es stand auch Hallenbad vorhanden aber in diesem gibt es kein Wasser.