Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Hôtel Restaurant L'Etape

3 out of 5
Hôtel Restaurant L'Etape
793 Rue Pierre Bellot, Bouc-Bel-Air, Bouches-du-Rhone

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 141 reviews" "
Rating 8 - Good. 70 out of 141 reviews" "
Rating 6 - Okay. 25 out of 141 reviews" "
Rating 4 - Poor. 14 out of 141 reviews" "
Rating 2 - Terrible. 1 out of 141 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It's very dated, very poor rooms, the only good thing was the staff were very pleasant! The upstairs halls smelt very unpleasant, the bed was very uncomfortable. Why do they only give 3pillows, why not 2for each person?
Stayed 1 night in Oct 2018

6/10 Okay

m, salt lake city, utah

Liked: Cleanliness, staff & service
Check-in supposed to be at 2pm but room was not ready until 3pm!! Tiny shower!!

6/10 Okay

Daniel, France

all good

8/10 Good

katy, france

Liked: Cleanliness, staff & service
a nice getaway
tucked away from the city of marseille, which is nice if youre looking to get away. however it's a little difficult to find, our taxi driver passed it the first time. the hotel rooms are small, and not very new or updated. for example, a quadrouple room would have a queen bed with two roll away beds. it worked, but not what i expected. the staff was very friendly, and helpful despite the language barrier. i would stay again if ever in the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pratical stop in the region
it was clean, personnel was really helfull::: the only small problem is to found the hotel and their coffee at the breakfast (I hate coffee machine )!

8/10 Good

fredrick & family

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good base to explore Luberon valley and Aix
We were a bit disappointed upon arriving because the location was a bit industrial /suburban. Upon checking in, we discovered that our rooms in the Bastide were very clean, comfortable, homey feeling, and got great breezes from across the hills. Staff or young gals who seem to run the place were very helpful and nice. Our kids loved the well kept pool area after a day of touring, and made quick friends with some of the int'l travellers who found this out- of- the- way spot. Biggest problem: it's on a divided highway with long stretches and few opportunities to turn around . From the east, you can't miss it. But from the west or north you may see it from across the divider, but you'll be in Marseille or in a crowded suburban traffic circle for the 5th time, before you can actually pull in to their driveway. Big hint: always follow signs to Gardanne, and then come back in from the east. In sum: Real nice place for adept navigators.

4/10 Poor

A

Disliked: Cleanliness, property conditions & facilities, room comfort
Pretty bad
This is a 1-2* hotel at best. Rooms were dark and not at all comfortable. TV was ok, but bathroom was poor and no light in the toilet. I couldn't wait to leave. The only saving graces are the staff (who were helpful when asked) and the pool which was nice. Two points which were incredibly disappointing. The first night, I had left a do not disturb sign outside - all morning I had a knock on my door which ruined my sleep. Not impressed. Additionally, my room did not lock - I informed the hotel and they said that no-one could open it because of the outside lock. The following morning someone tried to break into my room at 7:30am - luckily, I was in the room and shouted to the intruder but pretty disappointing especially as I pointed this out the staff on the previous night. I certainly would not stay here again.

4/10 Poor

Brenda, Irvine, CA, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good restaurant, disappointing accomodations
The restaurant in this hotel is excellent. The hotel rooms are very simple and I was disappointed. My view outside my window was of a worksite of some kind. Not very pleasant. The bathroom, although it was recently remodeled and was nicely appointed, had spiders and webs in the corner above the shower. The best thing about the hotel is that it has a good restaurant attached. The second best thing is that it has ample, off the road parking. But I was disappointed with the quality of the furniture in the room and with the cleanliness of the bathroom.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'Etape in Bouc-Bel-Air
The room was clean, but not very spacious. If you arrive after reception is closed, check for your room in the pink building next to the pool. Breakfast is not included, so note that. All in all, clean area to rest and sleep after visiting around.

8/10 Good

Ron, California

Liked: Cleanliness, staff & service, property conditions & facilities
Le Etap Close to all of Provence Highlights
The hotel while typically catering to the business man or woman was very nice for the price. The staff was helpful and kind even when we had difficulty in trying to locate the hotel. The signage on the road for the hotel needs to be upgraded in order for out of country guests to locate it more easily. The rooms are very small in the main building by american standards. The bathroom was nice, the only issue was the enclosed shower glass wall. The seal at the bottom was worn out and water would collect on the floor each time you took a shower. The hotel restaurant was excellent. The morning breakfast contained everything you needed to get the day started. The evening prix fix meal was inexpensive and fullfilling. I would diffently stay in this hotel the next time we come back to provence.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel de qualité avec personnel aux petits soins
Hôtel très fonctionnel proche d'Aix en PROVENCE, Personnel et accueil très chaleureux. Un peu bruyant si on a les fenêtres ouvertes . J y retournerai
Stayed 1 night in Oct 2023

8/10 Good

Ambre

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Très bon hôtel
Stayed 1 night in Aug 2023

4/10 Poor

PATRICK

Liked: Cleanliness, staff & service
L'ETAPE A EVITER !
Chambre standard ne correspondant pas à la réservation (chambre triple). Restauration bien quoique un peu chère. Equipement chambre minimaliste (tuyau douche mauvais état, meuble salle de bain avec moisissure, 1 seul rouleau de papier hygiénique sur la fin, ...) Petit déjeuner limite, pas de renouvellement oeufs brouillés, ni viennoiserie, il vaut mieux arriver dans les premiers, autrement régime ... Pour le tarif, il vaut mieux aller ailleurs.
Stayed 2 nights in Jun 2023

8/10 Good

Laurence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Room comfort
Stayed 4 nights in Apr 2023

8/10 Good

catherine

Stayed 1 night in Apr 2023

10/10 Excellent

Michel

Stayed 1 night in Apr 2023

10/10 Excellent

Jean-claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Laurent

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hotel un peu vieillissant ; partie restaurant plus moderne et agréable chambre correcte ; proximité de la route mais insonarosation ok . Belle piscine terrasse. Bon accueil
Stayed 1 night in Aug 2022

10/10 Excellent

Soraya

Stayed 1 night in Aug 2022

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022
Response from Cécile on 17 Aug 2022
Bonjour et un grand merci pour votre appréciation, nous sommes ravis que les prestations et les services de notre établissement vous aient convenu, nous vous souhaitons un bel été !

10/10 Excellent

STEPHANE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Cécile on 17 Aug 2022
Bonjour et un grand merci pour votre note, nous sommes ravis que les prestations et les services de notre établissement vous aient convenu, nous vous souhaitons un bel été ! et au plaisir de vous revoir

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Cécile on 17 Aug 2022
Bonjour et un grand merci pour votre appréciation, nous sommes ravis que les prestations et les services de notre établissement vous aient convenu, nous ne manquerons pas de parfaire certains domaines pour votre prochaine visite !

8/10 Good

Peyrard

Stayed 1 night in Jun 2022
Response from Cécile on 30 Jun 2022
Bonjour et merci !!! A bientôt dans notre établissement !!

10/10 Excellent

Dominique

Stayed 1 night in May 2022

10/10 Excellent

GUILLAUME

Business traveller
Liked: Cleanliness, staff & service, room comfort
accueil chaleureux
Hôtel d'un confort correct sans plus. l'offre restauration fait maison est d'un très bon rapport qualité/prix. les hôtes vous offrent un excellent accueil.
Stayed 2 nights in Apr 2022

8/10 Good

Agnès

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Jean Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

christel

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

6/10 Okay

Aurore

Business traveller
Disliked: Cleanliness
Stayed 1 night in Nov 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci
Parfait
Stayed 1 night in Oct 2021
Response from Cécile on 11 Nov 2021
Merci à vous :-) !! A bientôt !!

8/10 Good

Stephane

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2021
Response from Cécile on 11 Nov 2021
Bonjour et un grand merci pour votre post ! Bonne journée et à très bientôt !

10/10 Excellent

Laétitia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil, le personnel est très sympathique, petit déjeuner en terrasse très agréable
Stayed 2 nights in Aug 2021

8/10 Good

RABAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

4/10 Poor

Tillou

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Odeur urine dans la salle de bain, limite insalubre mais bien placé et pas cher....piscine agréable....
Stayed 2 nights in Aug 2021

8/10 Good

MAEVA

Travelled with family
Liked: Property conditions & facilities, room comfort
Bof
Chambre pas prête à l'heure indiquée. Mais nous avons pu aller profiter de la piscine. Chambre propre dans l'ensemble sauf un emballage de suppositoire a la glycérine par terre...lit confortable mais la clim ne semble pas du tout entretenue, une odeur horrible qui est soufflée et en ouvrant le capot on comprend pourquoi.... donc on a préférer transpirer mais il faisait très très chaud impossible de dormir donc a 4h30 on a repris la route .. Sinon la piscine et l'aménagement autour est top. Pas de restaurant dommage.
Stayed 1 night in Aug 2021

8/10 Good

Costafrolaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2021

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness
bien mais peut être améliorer.
malgré un très bon accueil, difficile d'oublier que la clim était en panne, un ventilateur m'a été prêter .... le bruit de la route proche est un inconvénient, le repas pas trop cher, est plutôt bien. en globalité un peu déçu.
Stayed 1 night in Jul 2021

10/10 Excellent

Sérgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
La piscine est très propre et agréable. Le grand parking est très appréciable car non loin des accès bâtiment. L'isolation sonores des chambres est médiocre. La grille d'aération de la salle de bain donne directement dans le couloir commun et on entend de l'extérieur la personne au wc ou dans sa douche. On entend les chambres voisines c'est peu agréable surtout à 2h30 du matin quand les voisins prennent leurs douches... et rient fort. L'emplacement est idéale pour circuler dans le secteur. Avis assez mitigé. Ne pas y aller pour le confort et la tranquillité.
Stayed 1 night in Jul 2021

10/10 Excellent

Romain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable et conforme aux attentes. Proche voix rapide mais aucun bruit pendant la nuit.
Stayed 1 night in Jun 2021

10/10 Excellent

Torsello

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rapport qualité prix irréprochable
Bon séjour reposant avec un personnel à l'écoute. En cette année de COVID pas facile pour la reprise notamment au niveau de la restauration. Mais nous avons senti que de la bonne volonté ce qui gomme les "imperfections".
Stayed 4 nights in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
A besoin d etre rafraichi
Cey hotel ne vaut pas un 3 etoiles, il n est pas entretenu, la vlim ne marche pas, pas de pression d eau , abords de la piscine dans leur jus, chambres vétustes. Ce n est pas un 3 étoiles
Stayed 1 night in Jun 2020

10/10 Excellent

CLH, Villebon sur Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon accueil. Chambres agréables (j’ai changé en cours de séjour à ma demande pour des raisons personnelles). Il manque des prises électriques pour pouvoir charger téléphone et autre
Stayed 3 nights in Jun 2020

10/10 Excellent

Agustin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merci pour tout
Arrivée tardive et départ assez tôt... Mais toute l'organisation fut parfaite (personnel très arrangeant). Je reviendrai
Stayed 1 night in May 2020

8/10 Good

Frédéric

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Bien pour la partie hôtel Moins bien pour le restaurant peut-être parce que je n’ ai Pas pris de vin mais ma carafe d’eau s’est faite désirer
Stayed 1 night in Mar 2020

10/10 Excellent

Grosmaire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week-end en famille.
Avons passé deux nuits à l étape avec petits dejeuners . Tres bien et petits déjeuners excellents.
Stayed 2 nights in Feb 2020

4/10 Poor

Jean Francois

Business traveller
Disliked: Room comfort
Stayed 1 night in Jan 2020