Exterior

Reviews of Hyatt Place Boston/Medford

3 out of 5
Hyatt Place Boston/Medford
116 Riverside Ave, Medford, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 469 out of 1048 reviews" "
Rating 8 - Good. 270 out of 1048 reviews" "
Rating 6 - Okay. 137 out of 1048 reviews" "
Rating 4 - Poor. 109 out of 1048 reviews" "
Rating 2 - Terrible. 63 out of 1048 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine at check in, person friendly. Room nice and spacious. Had a fine stay.
Stayed 1 night in Mar 2024

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like that they do not have outlets close to the beds, difficult to plug CPACS and phones
Stayed 1 night in Mar 2024

10/10 Excellent

Heather, Fort Lauderdale

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ramona was amazing!!! She went above and beyond to make us feel welcomed. She made our stay pleasant.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jean

Travelled with partner
Very clean and spacious rooms. The mini fridge was broken so that was inconvenient and no microwave but other than that the accommodations were fine. Breakfast and free parking was convenient.
Stayed 3 nights in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful. We loved the big rooms.
Stayed 5 nights in Mar 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff made this a 5 star rating. The front desk-Mike and Breakfast-Ramona went above and beyond Everyday to make this stay for me and my family enjoyable. Mike asked me everyday how our stay was and if there was anything he could do to help. He got us toilet paper when we ran low, he got me quarters for the washing machines, he recommended places for us to eat, early check in, etc. He is a young guy but always professional and helpful. We will definitely stay here again because of Mike and Ramona. Coming from Hawaii our Jetlag was bad and they made us feel at home. Great work!
Stayed 6 nights in Mar 2024

8/10 Good

Leslie

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
The cafeteria staff Ramona is very accomodating. You parking garage is not that clean
Stayed 1 night in Mar 2024

4/10 Poor

Leah

Travelled with partner
Disliked: Staff & service
The room was good for the price but the hotel mistakenly put $600 dollars worth of charges on the credit card that we gave for incidentials, and we're having a hard time getting those charges removed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Camryn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here with friends after a concert and it was perfect! 15 min drive to MGM/Fenway.
Stayed 1 night in Mar 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Prudential Centre, easy parking and provides transportation to and from airport and train.
Stayed 2 nights in Mar 2024

6/10 Okay

Liseydi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The communication was force out of people. The breakfast wasn’t a lot of variety
Stayed 2 nights in Mar 2024

4/10 Poor

donal

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony AN on 21 Mar 2024
Thank you for completing the Survey regarding your recent stay at our hotel. We hope to serve you again in the future.Best Regards,Hyatt Place Boston/Medford

10/10 Excellent

Ginger Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and clean the staff was friendly and efficient. The room was spacious and comfortable. Will definitely recommend. Only some little details like the paint in the bathroom and grout minor details like that they did have. The complementary breakfast was great, had variety of things to eat. If I come back I would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

JOSEPH LEONARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all my review is about the amazing staff that welcome me from beginning to end per say ,,,,
Stayed 4 nights in Mar 2024
Response from Anthony AN on 21 Mar 2024
Hello Joseph Leonard,Thank you very much for taking the time to review us! We are delighted to hear about your experience as we always strive to create a memorable guest experience. We appreciate your business and feedback, and we can't wait enough to welcome you back to our property!Hyatt Place Boston/Medford

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 3 nights in Mar 2024
Response from Anthony AN on 21 Mar 2024
Thank you for completing the Survey regarding your recent stay at our hotel. We hope to serve you again in the future.Best Regards,Hyatt Place Boston/Medford

6/10 Okay

Tanisha, Houston

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The ammenities in this hotel is not well described. Please read details before staying in this hotel. There is no room service. You have to pay to park when there is free parking on the other side of the hotel and of course the hotel doesn't tell you that. The room was clean. And a very huge shout out to Ms. Ramona. Otherwise this is not a place I would stay in again..
Stayed 3 nights in Mar 2024

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Coffee in lobby could be better.
Stayed 1 night in Mar 2024
Response from Miyah on 17 Mar 2024
Hello Regina, Thank you so much for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

10/10 Excellent

CAITLIN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mike at the front desk was awesome, made us feel wecome and at home
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is nice., however the check in area also doubles as a bar. The standard room was nice and clean, but it needs to be updated for electronic devices. There were no USB or USB-C ports to charge my devices.
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ramona in the cafe is THE BEST! She was so friendly to everyone - made us all feel special and welcome. Keep her! She makes all the difference. All front desk staff were professional as well. Intermittent overwhelming marijuana smell throughout 2nd floor.
Stayed 2 nights in Mar 2024
Response from Miyah on 17 Mar 2024
Hello Michelle, Thank you so much for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ramona greeted me each morning for breakfast, and helped me find the pool. Felipe helped my check out process go by flawlessly.
Stayed 3 nights in Mar 2024
Response from Miyah on 17 Mar 2024
Hello Sarah, Thank you so much for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very quiet and the staff was nice. The room needed a bit of an update.
Stayed 1 night in Feb 2024
Response from Miyah on 17 Mar 2024
Hello Sara, Thank you so much for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

8/10 Good

Jesse

Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service
One night stay. Picked this hotel based on past experiences at other Hyatt Place locations. This one is a little worn. Though it is a featured perk, the Starbucks coffee service was not available. The coffee on the breakfast bar is TERRIBLE. Elevators are slow so allow extra time.
Stayed 1 night in Mar 2024
Response from Miyah on 16 Mar 2024
Hello Terry, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

6/10 Okay

Ashny

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Anthony AN on 21 Mar 2024
Thank you for completing the Survey regarding your recent stay at our hotel. We hope to serve you again in the future.Best Regards,Hyatt Place Boston/Medford

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. So kind, very helpful. The breakfast was absolutely fantastic.
Stayed 1 night in Mar 2024
Response from Miyah on 16 Mar 2024
Hello Michelle, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

10/10 Excellent

Randy

Travelled with partner
Great place to stay at. It’s also close to encore Boston
Stayed 1 night in Feb 2024
Response from Miyah on 2 Mar 2024
Hello Randy, Thank you so much for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

8/10 Good

Christelle

Stayed 1 night in Feb 2024
Response from Anthony AN on 21 Mar 2024
Thank you for completing the Survey regarding your recent stay at our hotel. We hope to serve you again in the future.Best Regards,Hyatt Place Boston/Medford

10/10 Excellent

Chernell

The staff was welcoming and very helpful. Ms. Ramona served a daily, hearty breakfast and she always took time to say hello and ask if you needed anything.
Stayed 4 nights in Feb 2024
Response from Miyah on 26 Feb 2024
Hello Chernell, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third week here. Room is clean and spacious. Parking is great. The staff is super friendly!!
Stayed 7 nights in Feb 2024
Response from Miyah on 24 Feb 2024
Hello Kathleen, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

6/10 Okay

Gary

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Made me pay 15$ to park in their back lot which was full of empty spots .
Stayed 1 night in Feb 2024
Response from Miyah on 26 Feb 2024
Hello Gary, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

8/10 Good

Alex

Travelled with partner
Liked: Staff & service, amenities
Property needs a make over soon. Only one elevator working so it made it difficult to get around quickly. Staff was really nice and helpful
Stayed 6 nights in Feb 2024
Response from Miyah on 24 Feb 2024
Hello Alex, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

10/10 Excellent

Aviva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful. Our stay was pleasant. Property is dated
Stayed 1 night in Feb 2024
Response from Miyah on 24 Feb 2024
Hello Aviva, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
1st room was already occupied 2nd room sleeper sofa pulled out ,no towels.
Stayed 1 night in Feb 2024
Response from Miyah on 26 Feb 2024
Hello Andrea, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Everything about room was good only thing house keeping wasn’t the greatest.
Stayed 6 nights in Feb 2024
Response from Miyah on 20 Feb 2024
Hello Oscar, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

10/10 Excellent

Aviva

Stayed 1 night in Feb 2024
Response from Anthony AN on 21 Mar 2024
Thank you for completing the Survey regarding your recent stay at our hotel. We hope to serve you again in the future.Best Regards,Hyatt Place Boston/Medford

6/10 Okay

George, Albany

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Shortly after I checked in I had taken a shower. Soon after I stepped out of the bathroom after my shower, a staff member used their key to enter my room apparently not knowing the room was occupied. I complained to the front desk and was told they would contact a manager. I didn’t receive a follow up from management.
Stayed 2 nights in Feb 2024
Response from Miyah on 20 Feb 2024
Hello George, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Going through renovation , so there was no " late night " meals like advertised. Rooms were clean, bigger than expected , comfortable beds and pillows. Tons of "for pay "movies -some still "In theaters" which made our night plus plenty of free channels. For less than $150 a night, We had a room with 2 double beds and a pull out couch. Bathroom are not meant for tall people but did have full size shower soap/shampoo in shower. Coffee assorted snacks available during day . Within walking distance of Pizza, Italian, Sushi, Thai , Modern Pastry, Halal, Mexican , Ice cream , bus routes and , of course, DUNKS.
Stayed 1 night in Feb 2024
Response from Miyah on 20 Feb 2024
Hello Denise, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

10/10 Excellent

Rajnikant

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Feb 2024
Response from Miyah on 20 Feb 2024
Thank you for rating your experience with us. We hope to see you again in the future! -Hyatt Place Boston/Medford

2/10 Terrible

Aiman

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Miyah on 20 Feb 2024
Thank you for rating your experience with us. We hope to see you again in the future! -Hyatt Place Boston/Medford

2/10 Terrible

Roy

Stayed 1 night in Feb 2024
Response from Anthony AN on 21 Mar 2024
Thank you for completing the Survey regarding your recent stay at our hotel. We hope to serve you again in the future.Best Regards,Hyatt Place Boston/Medford

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Miyah on 20 Feb 2024
Thank you for rating your experience with us. We hope to see you again in the future! -Hyatt Place Boston/Medford

10/10 Excellent

Quiana

Liked: Cleanliness, staff & service
Room, clean. Staff, friendly. Breakfast, very good, real eggs, turkey options. Pool, warm and clean. Overall great experience!
Stayed 2 nights in Feb 2024
Response from Miyah on 14 Feb 2024
Hello Quiana, Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future. Hyatt Place Boston/Medford

10/10 Excellent

Sherley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
But I don't like parking fees
Stayed 2 nights in Feb 2024
Response from Miyah on 14 Feb 2024
Hello Sherley, thank you for taking the time to let us know. We genuinely appreciate your business and feedback, and we hope to see you again in the future.-Hyatt Place Boston/Medford

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 2 nights in Feb 2024
Response from Anthony AN on 6 Feb 2024
Thank you for rating your experience at our hotel! We hope to serve you again in the future.Hyatt Place Boston/Medford

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful at check in. Room was cleanly! Hotel cleanly
Stayed 2 nights in Jan 2024
Response from Anthony AN on 6 Feb 2024
Hello Natasha,Thank you for taking the time to let us know how your stay went! We genuinely appreciate your business and feedback, and we hope to see you again in the future.Hyatt Place Boston/Medford

6/10 Okay

Rachel

Stayed 1 night in Jan 2024
Response from Anthony AN on 21 Mar 2024
Thank you for completing the Survey regarding your recent stay at our hotel. We hope to serve you again in the future.Best Regards,Hyatt Place Boston/Medford

10/10 Excellent

Jin

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, no complaints
Stayed 2 nights in Jan 2024
Response from Anthony AN on 24 Jan 2024
Hello Jin,Thank you for rating your experience regarding your recent stay at our hotel. We hope to serve you again in the future!Hyatt Place Boston/Medford